Topic: Netbank bug and response from CBA (Read 1100 times)

For the web developer: There is a bug that's preventing Delete (X) to work under "My inbox" on the home page. When the button is clicked, the server is returning "Sorry! For security reasons you're unable to use the Back, Forward and Refresh buttons in your browser." instead of whatever JSON response the Delete button is expecting, hence the item doesn't get deleted.

Dear Ian,

My name is Alyssa and I am your Online Specialist for today. Thank you for your email enquiry regarding deleting your inbox messages.

Ian, I am sincerely sorry to hear that you are experiencing technical issues when attempting to access our NetBank Website to delete these messages.

I have contacted the NetBank Technical Team on your behalf and they have confirmed with me currently there are no known issues.

However in saying this, they have advised me NetBank often requires using a troubleshooting technique in order to best find a resolution to the technical issue you are experiencing.

What I can suggest for you to do is to first, reboot your modem and clear the cookies, cache and temporary internet files on your browser.

A guide on how you can do this on the most commonly used browsers can be found here: askcba1.custhelp.com/app/answers/detail/a_id/1057

Also I kindly ask for you to login directly to NetBank either via Commbank.com.au or netbank.com.au. Please do not use your Favourites or Bookmarks to access NetBank.

Please also complete an optimisation check on your computer to ensure that your operating system and the browser are compatible with NetBank:

my.commbank.com.au/NetBank/UserCompatibility/SystemCompatibilityAdvisor.aspx

If you continue to experience technical difficulties, please contact the NetBank Helpdesk directly at your earliest convenience on 13 2221, 24 hours a day, 7 days a week, where a specialist will then complete trouble shooting with you to improve your NetBank experience.

Although I may not have been able to assist you, I do hope the above information I have provided you will assist you to resolve your enquiry. If you require further assistance, please do not hesitate to reply to my email.

I have lodged your feedback and dissatisfaction under reference CF-xxxxxxxx. Please note that no further action will be taken, this is for reference purposes only.

It has been a pleasure assisting you Ian and I wish you all the very best with your future endeavours.

Sincerely,

Alyssa

Hi Alyssa,

You say there are "no known issues" but I'm trying to make this issue known

It has nothing to do with cookies or cache - My primary browser is Chrome, however I just opened a completely fresh instance of Firefox, which I've never opened Netbank in before, and it has the same problem.

It's also not a router/modem issue, as this affects both home and work accounts and everywhere else I've used Netbank over the past 12 months.

If you can forward this to technical staff, they may reproduce the issue by using  Chrome's Document Inspector, and specifically the "Network" tab. Open the network tab while on the Netbank home page, and click Delete (X), there will be two connections made to Netbank's servers, returning the "Sorry! For security reasons..." page, instead of whatever response the "Delete (X)" link is supposed to connect to.

As a web dev, I would expect the server to return some kind of JSON response or equivalent.

Thanks,
Ian

Sorry!


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