Topic: New casino "BonusBlitz.com" review had to dispute and annoy for withdrawal (Read 245 times)

I had pretty much the same experience the first time I played at Bonusblitz casino except within 72 hours I had my cashout. The problem is I have requested my second payout with them from winnings from a second bonus, it has been a week since I made that request and they will not even answer the emails I have sent. I have sent at least 5 emails to the payment department and 2 to management and have received no reply. When I talk to the chat agents it's the same thing every time, they are not able to see that you have to email for information. What is the point of a 72-hour rule which has 48 on their website if they can't abide by their own rules? I mean it's crypto what is the hold-up? They do not wait for us to deposit to be able to play, I think that they need something or someone watching this and yank their privileges if they can't abide by their own rules. I am not canceling my withdrawal and will keep emailing them and management till someone replies. I might even send them one email after another just to aggravate them as they have aggravated, me. If you're looking for a fast payout casino, I play at the Limitless Casino they payout in 10 minutes or less and have great perks for playing. They also offer 100 free spins to new members. I am not trying to promote them but they are very reliable for paying.

Not impressed with the casino whatsoever let me share my email i sent support which has received no response in 24 hours from when i sent it...

first of all id like to bring to your knowledge the statement as shown under the faq section on your website (also included in screenshot included in this email)
 " We pride ourselves on never hiding our rules. If any rule has not been displayed on our website or in the casino lobby, we consider them non-applicable to the promotion. "
that being said i have been having a discrepancy with your bonus of the $200 free chip and what the terms and conditions are surrounding this bonus.

i recently contacted live chat online and was told that the bonus had only a max cash out of $50 (which was not stated anywhere on your site under the terms and conditions, lobby, bonus terms, or otherwise) and in my attempt to argue my point i was closed out of the chat (very unprofessional and disrespectful) i attempted to have my records sent via email but i have received no such transcript)
i explained in the chat that i had every intention of making the necessary deposit prior to requesting any cashout (for the verification deposit as listed in your terms and conditions) i also expressed frustration with the removal of funds following the completion of my playthrough requirements. i had a balance of over $2000 prior to closing out of my game once i completed the requirements once the page loaded in the lobby my balance was reduced to its current balance of $12.24. according to my understanding of your terms and conditions it should have been reduced to a balance of $400 (this being the max withdrawal determined by having the free chip amount of $200 multiplied times 2. {this is listed in your faq section under the stated question "what is the maximum withdrawal amount i can withdraw from a free non-deposit promotion"}) overall i'm extremely disappointed in how this has been handled to this point and i hope you will be able to rectify this situation and we can come to some agreement without posting my negative experience online.

This is my first post here, but I have to say, this is a awesome RTG casino.  I cashed out on my bonus ($100) free play. There were absolutly no issues at all.  That support staff on chat were knowledgable of the product and kind as well.  The girls in the banking department were kind as well and did there job fast and effectively.   I'm not fond of the 48-hour waiting period on withdrawl request, but That's better than most of the real-time gaming casinos. Personally it's hard for me to believe it when people get all mad and upset at these casinos because they can't cash out or whatever when it's free money they're getting they're putting a deposit on they're getting a free roll or no possible bonus if it takes a little bit of time it takes a little time.

I'm happy (and relieved) to report that the first of three withdraws was processed this morning to my BTC wallet. I have two for $2,000 and one for $983.50... So I did receive the first $2,000 just before 8 AM today. It's a different process from its sister site that pays out instantly. As a precautionary measure, I voluntarily sent in my KYC docs, which were approved.

Overall, I would say that BonusBlitz is reputable. The 48 hour withdraw window is a bit of a hassle, but they do pay out, and I want to give them kudos for that. I will update on my two remaining withdraws ($2,000 and $983.50) and will post when I receive those.

I made a $500 BTC deposit, used the 1000% bonus, and easily made the rollover in about 3 hours. So my max cashout is $5k, they allow a w/d of $2k/day, max of $5k/week. I received the confirmation email for my w/d, they mentioned it would be processed after the 48 hour period.

As for "scamminess", as I mentioned to the OP, this new casino is set up EXACTLY like a casino group that consists of Casino Extreme, Casino Brango, Limitless Casino and Yabby Casino, all of which have instant payouts, and again, Bonus Blitz is set up EXACTLY like this very reputable group of casinos. I always get paid within minutes at Limitless, Casino Extreme... So that's what drew me in. I was under the presumption that they added Bonus Blitz to their lineup, as all of the others have a 1000% welcome bonus.

Will let you know it my cashout gets paid... although, I'm not getting my hopes up with what I'm reading.

Thank you for sharing your experience with us through this forum. Your experience suggests that BonusBlitz casino may not be the best option for players looking for a smooth and hassle-free online gambling experience. It is essential to carefully review a casino's terms and conditions and customer reviews before depositing money or accepting bonuses.

I think your experience is very valuable for us not to trust sites that we may not know before and are not in this forum.
I just tried to login on that site but i see like something very ridiculous deposit bonus 1000%.
I understand maybe it's a strategy way to attract the attention of gamblers who visit the site.
But in my opinion, gamblers who have been gambling on any site for a long time will not be fooled by bonuses that don't make sense.
I myself don't believe in bonuses. It's better to avoid something that doesn't make sense

I am very very frustrated that people know how to scam with people and they have just new ways.
I want to tell you that there was a time when I do not know what is Bitcoin and crypto. At that time I decided to join crypto casino that I am not going tell.
But when at beginning level I was earning some heavy money but at sudden after that my all bets goes to Zero and I always loose. That's why I just try to avoid these kind of fishy websites too.
So just try to avoid these and focus on Bitcoin and crypto trading, investment etc.

I must say you really took a great risk with the $10 deposit decision you made in order to withdraw your winnings of $100. What if the withdrawal was not successful? I can't take this risk though because of the experience I had with a local casino that gave me a bonus. After I wagered all the bonus and won some bets, I was asked to deposit before I could withdraw, and immediately my deposit dropped, meaning all my bonus and winnings were gone, leaving just the deposit. 
So at some point, if not that you decided never to give up even with their unhelpful response from the support, you would not have gotten the withdrawal at the time you got it.

Thank you very much @op for your honest review of Bonusblitz.com casino, I personally have never heard or come across this casino anywhere on the internet since my years of gambling, I want to believe that this casino have probably been around and scamming patient gamblers on a low key - or maybe like you said, they are new, but then, with this kind of first time experience from you, I want to believe they mean no good for the gambling industry, as well as community.

Would make sense to avoid this casino, and I would also join voice with OP's and ask anyone coming across this thread to as well, avoid this Casino, there are several other reputable casinos to choose from.

You already know how casinos work which can lead to fraud and with that experience, I think you should not choose a casino at random and not be tempted by big bonuses. You are better off looking for casinos on this forum instead of still looking for casinos from out there or from review sites from other people. Or you can read reviews from @efialtis and @gamblingbro, who have experience finding casino sites that we can not trust.

This is a lesson for all of us. Not all casinos that provide large bonuses will allow us to withdraw the winning money we get without complying with the terms and conditions of the casino. And we also have to be careful not to deposit an amount we can't afford just because of the big bonus. There are still many casinos that can give us satisfaction instead of choosing a casino like that.

to be honest I'm not really interested in casino sites that are not in this forum and I trust more in casino sites that are in this forum than those outside the forum that don't have any reputation.
but seeing the 1000% deposit bonus is really amazing. because so far I have never seen a casino offer a 1000% deposit bonus and this is only to entice gamblers to try to register there and make a deposit and maybe get scammed.

for people who have a long term mind, usually see sites that offer unreasonable bonuses, should think twice about making a deposit. due to unnatural bonuses such as indirect fraud.
but I thank the OP for sharing your experience here so that other people who are here are careful gambling on unknown sites.

I'm sorry about what happened with OP, and although the amount is not large, it all takes a long time, but what I would like to say about this is that usually all scam projects give you something for free, but these are just numbers on their website and after that they definitely ask you to make a test deposit, it doesn't matter if it's an online casino or fake crypto exchange. Thank you for sharing your negative experience with us.

If you look at the site, there is a 1000% bonus and it looks tempting. Therefore, I'm a bit unsure about casino sites that impose big promotions like this. I'm worried that there won't be fair games so it will drain my money faster if I play there, but you are one of those people. the lucky ones can get free $ 100 money without having to make a large deposit, moreover, this casino site looks like it's still new, your experience is interesting to read here.  

In my opinion at some point people should know that most of those free cash bonus offers are mostly from some sites that won't pay out anyway.

We read these stories over and over again and in the end it's always the same result .
For this kind of small money I would never send my documents to such a site, who knows where they will end up.
They won't pay you but now they have all your personal info they can sell or whatever, was it worth it?

It's sad to see but many of these smaller new casinos all seem to have some shady practice at the end.
Just stay away, fighting for this money is as good as always a lost cause and just a waste of time and energy.

  -   I think you have somehow experienced a withdrawal from this casino. The only thing that is not good is that their withdrawal process takes a long time and you have to go through a lot and you have send 10$ just for them to process your transaction with them.

It is difficult to play this kind of casino platform game. It seems like it's going to make it difficult to withdraw if you ever win a large amount.

I think these startup casinos have a very small Bankroll and they design these bonuses so that it is almost impossible for you to get "free" money, but when you actually hit the rollover requirement, they get agitated and they try "cheap" tricks to avoid paying out the money.

You stuck with your guns and you eventually got your money, but not just that.... you highlighted another dodgy operator that can actually frustrate customers in the future.

Thank you for sharing your experience. 

Ok so you got an email for free money. Usually with free money comes a lot of restrictions which you mentioned in your wall of text. Casino's, especially new casinos, cannot give $100 to everyone for signing up and not have terms that need followed. They'd be bankrupt in week 1.

Bottom line, you got lucky to complete the terms of the deal. Then you had to jump through some hoops but got free money. Overall i'd say do a better job dealing with it. Otherwise deposit to a reputable casino and skip the hoop jumping.

Yes I confirm I did recieve it although it was a few dollars short and I don't remember seeing any fees listed but I'm not mad about it was like 96 dollars instead of $100 and to the other poster that's actually really common to have to do all that to withdraw a no deposit bonus I've withdrew several and had to do kyc verification and or a verification deposit almost ever time what's unusual tho is the fact I couldn't straight withdraw it back with  my deposit

I'm sorry to hear that you had such a bad experience OP.

Can you share the exact link you used to use your welcome bonus please?
I'm curious to read the terms of use.

I see from your update that you have received your withdrawal? Do you confirm that it is legit (even if you had to contact them etc.)?

The 1000% bonus was the one that attracted OP to the site and bonus bait has attracted many to be scammed. I made research on the site https://bonusblitz.com/ and what I saw is not trustworthy. A legit casino will not ask customers to register before anything. Nothing is on the first page of site except the sign up page. Legit casino company allow people to see their designs on the first page to attract gamblers before even registration. These are the kind of casinos that doesn't allow people (gamblers) to withdraw their money at the end of the games. All these proceedures listed by the op is not necessary to withdraw fund from a reputable company. Op not all the attractive bonuses are good but some are are good and not all. So be careful with your dealings.

I did do research on the casino always do there was just nothing to find and i played and win on a no deposit bonus the decision was a weighted one to risk the $10 deposit in hopes they pay out my win with no other reviews to go off of and I'm pretty sure they're not even licensed by anybody, I don't see any certifications on there page so it was risky but paid off, I mainly posted this to start the review process on this new casino because there are literally no reviews for it besides this one which I've never encounter thanks for your comment it gives good advice

So sorry about your experience OP. I checked and I do not think this casino is recognized here not to talk of being registered here also. It is always advised to do a proper research on casinos to know more about what people are saying about them. Checking reviews about them would give a better hint of their stand in the gambling industry but it is unfortunate you did not do all these things before getting involved with them.  I think this casino is one of those random scam casino out there looking for who to scam of their hard earned resources. They just succeeded in stealing your details through kyc without you getting any results if your request for withdrawal.

Lastly, you should try upload your proof of having a deal with them ie maybe your dashboard balance, chats  message you had with their customer service so that  people reading would know if truly such a thing happened because without a proof nobody would take this post of yours serious and convincing. They would assume you are one of those out there paid to tarnish the reputation of casinos. So if you want to pass across information to the people here, I think you just need to do as I have advised so that members would take note of this casino in other not to fall victim of their tricks.

Nevertheless, you did good by revealing this to the platform to know about the activities of this casino.

   First of all If I'm posting this in the wrong place I apologize I'm not someone who posts on forums much just read a lot. I did not see any reviews or info on this site anywhere online so I'm making one to let people know my experience and have something to go off of about this site.

     I joined this site off an email I got with a $100 free chip, the bonus had only a 20x wagering requirement and I got lucky and managed to clear it and have  above the maximum withdrawal amount left when I reached the play through and it went to $100 which was the max withdrawal. I contacted support and asked about what I needed to do to cash out my winnings and they gave me an email to send an ID and ID selfie photo to which is pretty standard. They also said that i only had to do this one time and after that withdrawals would be instant. I sent the docs and i then asked live support how long it takes for approval and they said it would take 3-5 days but it was actually approved it in like 24 hours or less than that if I'm not mistaken which I thought was awesome since this normally does take 3-5 days. Things went downhill from here tho and I went from being very pleased to very annoyed. In the email approving my docs it said that I could now contact there "award winning" (they have to be a brand new casino don't know how they would've already won awards) customer support team to finalize any withdrawal request. I had been having some problems with the site being partially in a different language due to my browser and I couldn't find the withdrawal area until this time but i started using chrome instead of safari and found the withdrawal area and requested a Ltc withdrawal of $100. (I didn't notice yet  but it does clearly say that withdrawals take 48hrs, I did not see that and was going off of support telling me it would be instant in our chat about verification so I'm still expecting a quick withdrawal at this time.) Next I contacted support and let them know my account has been verified now and they said to contact them to finalize my withdrawal request, and they informed me that i had to make a verification deposit of $10 minimum (no prior mention of this anywhere and I didn't see it in the T&C's when I skimmed it but it may be in there), and that if not made in 7 days all winnings would be forfeited, I asked if I would be able to withdraw my verification deposit with my $100 winnings which In my experience at other casinos in this situation u can do and was told "No you can play with it". Seems wierd but I made the deposit and then let support know and asked to finalize my withdrawal and this is when they told me it takes 48 hours and i was pretty mad but even tho an agent told me different it was a mistake and there terms and all do clearly state this. I explained that I had been told it would be instant and tried to get them to make an exception or at least explain why they took this long as crypto transfers are fast and they were unhelpful and just kept stating the terms, one person told me that it was a higher management decision that all withdrawals must waIt 48hrs. This is in hopes u cancel the withdrawal before the 48hrs  and lose your money which is a common method used by online casinos usually the more shady ones as it's a dirty trick IMO. However since I won on a free chip It has a maximum withdrawal amount that I've reached so in my case there's no incentive for me to cancel since i couldn't win anymore. So I wait the 48 hours, support said the would start processing my withdrawal soon as the 48 was up and i check it and nothings changed the status is still the same as it was when I requested it and support is unhelpful as usual and now tells me that withdrawals are automated and there's nothing they can do, previously the banking department that verified my ID told me I could contact support to finalize my withdrawal and another support agent told me they would process my request as soon as the 48hours had past, indicating that there withdrawals are not automatic.

    It's been a few hours since the 48hr window has passed,
So I'm expecting this to be a scam and they never payout, however I'm giving them the benefit of the doubt with this review and being entirely truthful and transparent and not claiming they are scamming me as of now and will be updating this daily or as anything changes with my withdrawal request. If they do payout, I would still not recommend playing here due to slow withdrawals and poor quality unhelpful service agents, unless they improve on that there are just so many way better casino options.

UPDATE: after I sent them screenshots of this post and told them I would be posting more reviews and a screenshot of google search for bonusblitz.com reviews with the first result being this negative review and also filing a dispute with CDS an independent customer dispute and mediation service that they have listed on there page and continuously messaging support and the banking email address I have asking for answers they finally paid my withdrawal however I did still have to make the $10 "verification" deposit that I was not allowed to withdraw back with the $100 I won, so really I won $90 from a free chip and having to make that deposit you can't withdraw is not in there terms and conditions that would be a required deposit that must be wagered before withdrawal not verification deposit. Nothing about a deposit is in the T&C's period that I remember seeing. I'm quite confident that had I not been a pest to them that my withdrawal would not have been paid for several more days if at all as they did not even change the status of the withdrawal for about 60 hours then suddenly paid when I engaged extreme bitching mode 😂 lol.
      BOTTOM LINE: Casino did pay out in the end on a free chip win so i commend them for that fact but I shouldn't have had to force there hand so to speak there terms states they can hold a withdrawal for up to 48 hours and they well exceeded that, I will note they did verify my documents very fast compared to other casinos. I wouldn't recommend playing here but if you deposit here and withdraw you will likely be paid but prepared to wait for a few days for a crypto transfer that can be done in minutes, and be prepared for worthless support from there "award winning" support team. I would reccomend playing there free chip like I did but for deposits you'll be much happier with sites like bcgame stake duckdice etc.