I'm waiting for the followup reply stating that it was just a misunderstanding and you got your code(s) and that the site is totally legit...
Sneaky marketing technique
This would be quite a desperate marketing technique if it were one.
All it does is display they have poor customer service and that their customers aren't happy. I personally wouldn't purchase anything from them unless it was a last resort. They should of made a thread claiming they wanted to purchase a steam code and then have the other account come in and offer help and direct them to the site, lol.
I think it would actually be a smart marketing technique. There are a lot of people on here that are naive enough to believe the story that TC was expecting the OP to make. Most companies have unhappy customers, that is just a part of doing business. I would say that pretty much every company is going to have at least one unhappy customer and if they don't then they are likely either not doing any business or are being scammed by a lot of people.
I have seen an increase of shill accounts vouching and recommending (or sometimes as little as suggesting) certain scam websites. I posted this just today in the how to spot a scammer thread in lending.
If they were to respond in the correct way I'm sure it might have a positive effect. Depending on the popularity and the discussion of my site I wouldn't want the only reviews coming up when my company is searched to be scam accusations though. I would rather have a lot of reviews of positive experiences around the forum rather than people being displeased with my services. Anything can be a good marketing technique though if it's put into the right context. As the saying goes "Any publicity is good publicity" (If you are smart about it)
I've been noticing shill accounts being created for quite some time but I haven't been able to find evidence of it. It has mostly been in the market section where people create new accounts to promote their business by giving themselves fake vouches and positive feedback and continuing to bump their thread up with vouches. I've never really put much thought into the new accounts being created to promote scam sites as it's hard to believe people would keep falling for that, but given the recent Ponzi Schemes and how people are continuing to fall for the "double your Bitcoin" type of methods I'm beginning to change my mind. Back when I sold and traded MMORPG currencies it was common knowledge never to trade your money to someone that's claiming they can double it. In some ways the younger generations are a lot smarter and wiser in dealing with online scam attempts than the older generations. It would be interesting to see the general age consensus of Bitcointalk.
Well my theory is that the companies are hoping that people are going to only search the scam accusations section to see if a site is legit or not, they will see a accusation against them that was quickly resolved, and then potential customers will assume that the site is in fact legit.
What TC is implying is that the site in question is 100% a scam and will simply take money from anyone that gives it to them.
The shill accounts that I have primarily seen are ones saying that they just used some exchange (or they will instead use an exchange instead of dealing on the forum) that already has a scam accusation against them and is pretty clear that they are scams. This is not a customer service issue, this is making various sites appear to be legit when they are in fact scams issue