Topic: Nitrogen Sports Report, account closed, money stolen (Read 1420 times)

In regard to the whole ToS pedantry, a distinction to make would be the following: whether the account that the friend of OP registered was their first or a subsequent account. The former should not raise any issue (we can pick apart semantics if desired) and should be in line with the terms, as confusing as they are. The latter does pose dubiousness but the violation of ToS should not be reflected with an immediate asset seizure. I doubt anyone would see this as morally or legally just.

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Though, NS probably doesn't have a problem with that since they masquerade the rollover requirements as AML precautions.

Now they are play the good old we blocked you and dont reply anymore game that they pulled on me.

This site really is the worst.

Small update to the situation.

I successfully withdrew my money.

One other thing , my affiliate/friend asked the support if he can have access to his account as well (there are like 30$ left in the account), now HE gets ignored,haha. Classic nitro.

Thats the "very kind" answer he got now:

"You are free to do whatever you think is good for you. We already provided enough evidence to support our claim, and since this case is closed, I will not take any other measures. Also, l already informed you that this is the VIP Support email, and you are not very important. Farewell.

Nick"

I will reopen this case as this is still money taken from a customer, even if its only 30$ or what not. This behaviour and customer treatment can not be tolerated. I will also support the flag again. https://bitcointalk.org/index.php?action=trust;flag=1679

Thank god I got my money from those people. Now its about warning the rest of the community.

Unfortunately thats true I think. How they treated me was absolutely incorrect und unprofessional but I was never willing to give up. Thank god I found open ears in this community and the situation got resolved. In the end they did the right thing and thats the most important part for me.

I'm glad the thing ended positively for you, but it would be really nice to know why all this happened? Obviously, the pressure that was created gave the result, but that does not detract from the fact that you are completely blocked and ignored, and that it would remain so if you did not seek help from the forum members. I wonder how many there are out there who find themselves in a similar situation but have no one to turn for help...

Happens to everyone. If others agree flag type-1 is the right course of action, then we may proceed this way.

That I find questionable too. It would have been easier to discuss it here before even resolving it.

I hope not.

Yeah,,,its the best part. If OP break their terms & conditions then why they didn’t feel free to discuss here about that. I am clearly seeing lack of strength to face raised accusation from their end or maybe they haven’t got the ability to face community users here.
      
I think its already proved and they don't care about their own T&S otherwise why they resolve it under the pressure. My question is; Is that a sign of professional standard? Hopefully not...

This shows the power of this community, I am so happy for you. What a wonderful forum we have, issues can be resolved without having the centralized authority. Lots of contribution from established members hats off to them. As a community we stand together and this is our biggest strength.

 

@efialtis, i understand you and this is the reason why i read to understand the OP side of the story which he claimed NS said there's no problems from his ending while NS didnt tell us their own side of the story when things is like that no one will know if they are not guilty.
Thats my own reason for joining the flag.

Will remove right a way.

I always got them backwards! Shit.

Type 1 is the lowest flag you can leave somebody.

Unless you start counting from 0 that is, then it is a type 0 flag. 

I'd say it is worth a flag. Maybe not type 1 since there aren't any damages in the end...

While I am happy that you got your funds back, I am very confused now.

The real question is whether it is worth a flag type-1 or not. What do you think?

Technically the flag is no longer valid since the other party has now respected it's "written contract".

However their behavior is still shady af, and I think all negative trust they have is warranted and deserved.

Happy for you

And as efialtis said, get the fuck out of there!

No problem. What matters is that you got justice. We all tried our best and happy that it worked. Stay safe and see you around.

Done. Especially a big thank you to you Royse. Without you all this would not have been possible!

Awesome!
There is always time for doing the right thing. I am happy for you and happy that NS looked into the case and decided to resolve it. I have already removed my support from the flag and is going to remove my tag¹ with a neutral just to keep a log of the action I have taken against them to prevent future bad incidence.

PS: You can update the topic title with a clause like [Resolved]. This will help others to know the case status.

¹

Edit: Tag removed.
Calling out other too, just in case they miss the update: Lucius, asche, TalkStar, Harkorede, Lauda, suzanne5223, AlexSimion, nullius

That’s great news and I am more than happy about it!

Now withdraw and play elsewhere if you ask me...

Dear supporters of my case, I have outstanding news.

https://imgur.com/Q4w5fxu

I am 100% sure this would not have been possible without your help and support in this case and I want to thank you for that.

How do we proceed with the flag, from my point now this case is resolved.

I want to add 1 more thing.

My affiliate came to nitro through a homepage, btcgrinders.com. They offer affiliate deals and rakeback as well. They are also active on this site here.
Anyway, thats why making a multiple account to "self refer" would not make any sense as he already has an affiliate deal for his action.
About the "dont refer or get referred be friends" situation. I never knew this would be a problem (and still believe it isn"t) as we are not in the same household and so on. For the future I will stay away from something like this, stay away as far as possible.

Just my 2 cents .

I guess you are right in the sense that this is what they wanted their TOS to say. However it is poorly written.

Since you point out amazon, their TOS state clearly that it is not allowed. This makes it perfectly clear.

Disagreeing all the way with you - and I guess we arent lawyers to make an argument. Fact is, you arent allowed to use a friend´s affiliate link - I can tell that without having studied law... It´s forbidden almost always by the way - Amazon has been kicking out dozens of thousands of people doing exactly this.

The two merits excludes the use of the word in Strikethrough :-P
Bottom line they owe the money, and they have to pay it. No BS terms.

Sorry efialtis but Lauda is right here. You are confusing affiliation and account sharing/multiple acc.

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I don't see any T&C violated here.

It says you can't HELP another person register.

Self affiliation has to be proven. Connecting from same ip/network is no such proof.

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It basically says you are not supposed to yourself register via your own affiliate link, and you're not supposed to fund the account of any OTHER user than yourself, directly (funding yourself) or indirectly (like sending him a btc bonus to his addy for him to fund).

Violated or not, he is owed money. Therefore I am not interested in wasting my valuable time on Nitrogen's $20 pajeet written T&C. I can help others in the meantime! It is not like they are responding to begin with or that they do not have a shady history either. I will wait.

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Sorry 

Now since you bought this up in here or I would not have any f**king idea about this term at all. This is first time I heard/found a site asking affilitaes commercially and individuals can not become an affiliate.

So how are you going to maintain it online? Now OP will need to form a company to claim for the affiliate commissions?

General understanding of affiliate program:
Get the link of a site and market it. If anyone joins under your referral link then you receive commission of course you do not create an account for you using your own affiliate link.

Can anyone bring some archived terms and conditions of NS which is like say 6 months old?

This is surely missed represent of affiliate marketing by NS. If this is the case then I will demand NS to do this:
Current balance that the user is claiming - whatever affiliate commission the user had = Refund.

Edit:
I do not mind bringing this T&C in here and I think this was relevant but my argument still stands. This is BS T&C in there.

Or my tag and flag support stays and I will suggest everyone who is reading this post to stay away for NS. These all BS to be honest from NS.

Again, I hate to be the one pointing this out, since we are alt-accs, you know I hate it. ^^ And yeah, it could probably be written better. If they want, they can even let this situation fall under "self-affiliation" - on their site they mention more than once that self-affiliation is prohibited. But then again: What exactly does it mean? Does such a situation fall under self-affiliation? I guess you could have lawyers discuss this for hours.

Edit: This is actually highly relevant as Terms & Conditions were violated. Full stop

No. This T&C does not state what they want to state. It is improperly written if they want to state what you claim, and is improperly written for other casinos then too.

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It being or not being industry standard is not my concern. This is what happens when you do in-house T&C writing by a blog writer or outsource it for $20 to some pajeet.

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Side note: This is not that much relevant, you can open a separate thread if you want to discuss why T&C's are improperly written and therefore their intended use is invalid when executed. OP needs his money returned.

It definitely does - you are not allowed to sign up under any friend´s / family member´s / co-worker´s affiliate link - as simple as that and that´s with every program out there! I didnt even need to read the T&Cs by the way as this is industry standard - do your research plz.

I just pasted some excerpts of the T&C that are also somehow related...

This does not mean what you think it means. Read it again. It means you should not register AS your (listed relations). This does not mean you can not use the affiliate link of somebody you know to register your own account.

First of all, I am very happy to see that Nitrogensports are now going to (hopefully) handle this issue in a professional manner and of course I hope OP will get his money.

Still, please don´t hate me for that guys but I cant believe what some of you are posting - my 2 cents on this situation (based on how I understand what happened) can be found below. It may sound "hard" but that´s not my intention, we should always stay objective though. Again, I hope OP gets as much as possible out of this.

Also, the rest of my post still doesn´t change the fact that Nitrogensports could have handled the situation much better.

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OP signed up under his friend´s affiliate link - they are also co-workers

--> this is a NO-GO and clearly violates their Terms and Conditions (not just with Nitrogen but with every affiliate program out there). And in my opinion this is not some shady term hidden deep in the terms to f*** up affiliates/players, it actually makes sense and is absolutely reasonable.

--> Nitrogensports are well within their rights to act the way they did by suspending both accounts as well as holding back payments. Basically, the fact alone that OP & Affiliate confirmed they are "related", is enough for termination.

Nitrogensports Terms and Conditions excerpts:

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Well, if they even found some sort of "collusion" / same IP / etc., it´s even easier for them to refer to their Terms and Conditions... As stated in my previous post here, it´s NEVER a good idea to use a friend´s affiliate link - even if you ask the respective affiliate program in advance with them "approving" it - I have seen such cases where programs "changed their minds" at some point...

As a conclusion, Nitrogensports didn´t act the way they should by being transparent and coming up with clear statements. Blocking a customer´s support access and even sharing his private details... that´s a big red flag! I really hope they will pay what´s due in order to end this situation and so that everybody can learn from it and move on.

I also support OP. Nitrogen can not just blame him for opening multiple accounts, they must have proper check and balances in their platform at the very first place. This is a common practice now a days by casinos to hide behind the multiple account excuse when it comes to paying the reasonable amount, it is out right unacceptable. I know its very hard to prevent collusion in poker but there are ways like Pokerstars has implemented where there are certain restrictions on  joining tables with same IP.
OP deserves not only his winnings but some kind of compensation also for going through this all nonsense.

What surprise me is that NS seems not giving a shit about the concerns in here even after called by few members. I personally sent them message few days ago but no response. Anyway, all matters now that OP gets his money back. I do not think at this point NS has anything for them to defend the case except paying the guy.

Mind it as a site owner they can manipulate the data they have. So with screenshot I would suggest OP to record his screen too. Any sensitive information can be blurred.

@scammed-by-nitro.

Thank god we can influence and give oversight on company actions, otherwise just imagine what they would be doing. Depending on how this gets resolved it may have adverse effects on Nitrogen. Once you start talking again with them via support please screenshot everything and send here (remove any data that may be personally identifiable).

I have a little update.

My affiliate contacted them yesterday sharing the flag link. I would do it myself but they block my emails and I am banned from the support ticket system as you all know.

To our surprise they replied asking him to tell me to create a support ticket (which I cant,haha), but they also stated : "Please have your affiliate contact us via support ticket in order to reach a resolution regarding this concern.:
He also wrote to vip support and they said:"Please contact CS at [email protected] and direct your email to Vincent. I already had a quick chat with him, and he is aware about the coming steps to solve this case accordingly. Have a nice day."

So maybe thanks to you guys something is moving forward now. I dont have high hopes but at least they replied, for the first time in weeks.  I will keep you updated.

Edit: They lifted my support ticket ban, will contact them and see what happens.
Edit 2: Ok they forwarded it to Vincent and will have reply "tomorrow".

They said SOMETHING in their own thread, I quoted it here some days ago. Still, just some nonsense.

Anyway, thanks for the support, I appreciate it a lot!

I also support flag, that's the least I can do in this case. What is worse than the fact that someone money is taken, is that they do not have any official statement from the official account, which just shows that they do not care about the reputation.

I just read NS official thread where OP is also posting, and what I see is just few users who defend Nitrogen Sports saying "The only reason why people keep supporting this place over what you say is the fact that people have been here since 2013 and didn't had a single problem, so why believe a new person who just came out and basically did something against the rules, and not support nitrogen where they have been playing since 2013 without a problem just because they reacted late to what you did wrong"

All I see is a lot of red in their trust, and with such behavior there will be no positive feedback in future.

Flag supported from my end and hope more DT members will do the same.

Still now there is no response from their authority and its quite clear that they have lack of professionalism. Their forum account is active but maybe they don't take it seriously to give replies here. Let them follow their own way and we will definitely follow ours. I believe  you are not the one who is only suffering with this kinda issues.

Hope to see their explanation here soon.  

Flag supported. Watching.

I appreciate your input.
Yes this affiliate thing was the last time I ever used this feature, never refer or get referred at any site again. Just register through the normal website link. Seems like too much of a problem in the long run.

I only saw this now and I feel sorry for OP! Nitrogen definitely not handling the case in a professional manner and that sucks big time - reason enough to stay away from them.

On the other hand, I really tried to understand the whole situation but I didnt get it completely to be honest and I am not 100% confident that they actually "scammed" you - based on ToS. For example the affiliate thing - I have been in that game for many years - you will always have problems when referring people you know personally, I saw that happening more than once.

Anyway, I have had contact with the Nitrogen guys some time ago and I will kindly ask them to show some more professionalism and re-evaluate the case.

Flag supported. You will need minimum three support from DT members and I hope some of them will come forward. Also post the link of the flag in this topic too if you have not yet: https://bitcointalksearch.org/topic/request-support-or-opposition-for-flags-here-5153445

https://bitcointalk.org/index.php?action=trust;flag=1679

Thanks a lot.

Nitro is showing no interest to even slightly address this matter.
Just lying about contacting SBR to resolve the matter .

Thats their statement in their thread from 4 days ago:

"As we mentioned, this concern and all details with it are already forwarded to SBR, which will act as a mediator in cases like these. We will wait for SBR's reply and we suggest you do the same. Should they find merit in your case, we are confident they will contact you as soon as possible.

We will continue to be vigilant in catching fraudulent activities via multi-accounting. However, we will also be fair with our users who are able to prove they have no ill-intent in doing so.

Thank you.
Kevin, Nitrogen Sports rep."

Big fat lie. If they want to resolve it this is not the way. Share my info without notice. Then this must also have been 3 weeks ago, cant believe they dont have a reply yet. I was never contacted by sbr although I sent 4 or 5 messages to them over the last 3 weeks asking them if they will help or not. Never a reply. Nitro blocks me from communication at the site, blocks my emails and my facebook, NO INTEREST, just like I said.
All they do now is give the resposibility to sbr, if they never reply its my fault I guess,haha. Pathetic customer treatment.

At this point tagging them is the most I / we can do. I have to say that I closely followed this thread and I was expecting an explanation from NS. But instead they chosed to stay silent.

There are few basis for me to consider OP is (possibly) asking legit justice.

- In the same parley I do not think anyone will bet from two separate account.
- if op and other account holder is friend then it's possible
- Tor/VPN can end up matching IP. I know it because I run a small online business.
- NS disclosed OPs private information (according to OP) without asking his permission. This is the beggest concern here.

Overall, I do not think NS handled this accusations with integrity. Poor showdown of serving cuatomer and damaging financially.

Sorry OP, if you do not get your money then it will be really sad. The best I can help you is to tag the account.

PS: I really hope NS resolves this case and set an example.

Edit: Tagged.
Also, create a flag type three for the financial damage. I will support it and hopefully others will do the same.
https://bitcointalk.org/index.php?action=trust;addflag=88706

Looks like I can kiss my money goodbye...

So, how do we proceed? Been more than 24 hours. In their nitro thread they also just post bullsxxx and feed lies to the public.
Like they contacted sbr to find a solution. Yeah right, thats why I am blocked from messeging at nitro, my emails are unanswered and so on. And the fact that they shared customer information with a third party without my consent is still a thing as well.

Also they are aware of this thread, I postet it several times on their reddit, facebook and sent it via email.

Wait what they write. They will contact you and will accuse you of some bs and want an explanation. Or maybe you just didnt do the 1x rollover. My account was "under investigation" for more than 3 days and then they fxxxed me. Even stated before I did nothing wrong , my account is in good standing and this is standard. When the "result" came, no more reply. No "warm words" from the support. Just deal with it, go fk urself and blocked.

Share your experience here as well https://bitcointalksearch.org/topic/nitrogen-sports-nfl-survivor-pools-with-over-11-btc-in-gtd-prizes-355081 .

They just canceled a withdrawal of mine as well. An hour or so ago. I already know I am going to get screwed. They told me to shut the fuck up and wait on a ticket cause I'm not even allowed to question them in the chat. I already see the writing on the wall, over a measly $400 when I've been playing with them for years. Any suggestions or are you out of ideas too

Out of idea yes, giving up, NEVER.


Guess I am not the only one recently:

https://www.reddit.com/r/nitrogensports/comments/faz8k5/nitrogen_sports_banned_my_account_due_to_multiple/

https://www.reddit.com/r/nitrogensports/comments/eqozwj/nitro_account_frozen_please_help/

More can be found easy.

This site should get shut down .

Yeah, lets see what they come up with next.

I appreciate your interest in this matter. It helps to see that.

I will wait for them to make a statement in this topic before I tag them. Also, I would like to hear from them how they defend this too:
Let's say I will wait another 24 hours for them. I really hope they come up with saying at least something.

Yes my affiliate and I know each other, we are coworkers and both stuck in Taiwan at the moment due to the corona situation. I also explained this to Nitro, not interested.

We both prefer basketball and just for fun make "monster combis" on ncaa basketball or other basketball stuff betting like 0.0001, thats it. I think many people do that.
Those bets were totally random ( game 1 A , game 2 B, game 3 B, game 4 B, game 5 A,... and so on)and and I never abused any limit or anything like that. So thats no argument.

About the IP, yes its VPN as the Taiwan IP does not let me play poker here. And its not for masking or anything, just for poker.

The last thing is the tricky one. I contacted sbr like I said before but they never answered me and boviously they never contacted nitro. According to Nitro now THEY reached out to them because of those threads they mention in the picture (to defend their honor, haha ), sharing my information with them. I bet this is not allowed . Classic own goal I suppose.

EDIT: and just in case nitro wants to come around the corner now and tells me vpn are not allowed. One guy I met at sbr forum who is a long time customer at Nitro, shared this with me . Obviously its no problem to use vpn.

https://imgur.com/a/HR9BzC1

And 37 similar bets, mostly parleys. In case of parleys I think one person do not need to bet twice form two accounts for same selection. It will be the case that both you and your friend know each other and followed each others bet?

Now about the IP, it says VPN (correct?)
I run a small business where I noticed some of my IPs also match with some of my clients IP and I always use TOR. With some VPN this is not something very impossible too.

This does not look good if you really did not give them any permission. I just hope that it does not cost them much.

So THIS is their evidence. https://imgur.com/a/opa1Eve
IPs!!

Like nobody is allowed to use public wifi when logging in at nitro. Nobody ever did this? Yeah right.

And even if. All those logins are so old, they are from and before my affiliates first account review. They REOPENED his account and said obey the rules, he did. And so did I.

So if this "controvery" was already on your radar in january, why did you let me play and deposit at least 20 more times since then? AT LEAST.

Back then I wasnt a problem but now I am? Because I quit betting (Losing) and only focused on poker?

And EVEN IF (and its not) it was "self affiliation", the "damage" is like 50$. Who gives you the right to seize around 700-800$???

EDIT: What I just recognized, so THEY reached out to sbr because I opened a thread there as well. They shared my private customer information with a third party without being contacted. Thats very interesting.

Obviously I want to see this evidence first and also have the possibility to proof and defend myself. I never got that chance.
After that this can go public as I know I did nothing wrong. Private data such as IP and whatever  has to be confidential of course.

That they spoke to sbr is a straight up lie.
SBR never even contacted me once, never even stating they will contact nitro for my case.
And even if they would have done it without telling me they would at least have given me the result. So I am convinced this is yet another story by nitro.

Also, I replied to what they wrote here, they have been online since them, no reaction.

I know its not a lot of money for them but for me it is money and I feel treatd like shit by those scammers.

Thats why I am fighting for what is mine.


One more thing. They told my affiliate in late january after his security reviewto obey the rules, which he did. He didnt even use nitro anymore. My account existed already for over 2 months back then. But back then this wasnt a problem? They didnt suspect me to be a multi but suddenly i am?? Since february I made countless, at least 20, deposits, never a problem. But now that I made some withdrawals suddenly we are suspected to be the same person and my money gets stolen.

What a joke!!

This is really very tricky. If you think you are okay then it's your call to give them permission. However, if they prove wrong after bringing your private stuffs then there is a question if they will give you any compensation to bring your stuffs in public because of their wrong doings.

For a business like Nitrogen sports, I do not think any of these amounts are much bigger.

By the way, next to the 0.11 btc stolen I still own 0.024 in free bets due to my frequent poker action which they also wont pay:

https://imgur.com/a/PQiJOIi

Like I said they replied in an other thread:

Thank you for bringing this case to our attention. If scammed-by-nitro gives us permission, we will share some of the evidence with Bitcointalk, or if a moderator wants to intervene, in this thread. We have shared more details with SBR as they are known as the industry standard moderator for issues such as this.

-Kevin, Nitrogen Sports rep.

But since I have never go any reply/info from sbr this is yet another lie.

I do gamble but not much. I have full control over my gambling habit but I never put any money in any slot game or sorts of things. Yes these can be manipulated easily and you will never know. But in sports betting like cricket, football it's fairly fair. Yes, there are fix matches and you have to consider that risk. I fell safer in sports betting, so I was always into sports betting.

I will send them a PM and will wait for their response in here. If there are nothing after waiting a good amount of time then I will tag them for you assuming they have something to hide in here.

Now in the nitro thread they claim they shared the info with sbr. I NEVER got any reply from sbr, not even a confirmation that they handle my case.

So that is once again a big fat lie.

It doesnt matter about gambling and so on.

Its about shady sites like nitrogen sports. Losing money is one thing but getting money stolen is something else.

In fact, I quit a few years ago for the reasons I stated before, and online gambling/betting has never been my choice, because I think that with this type of game, there are even more possibilities for manipulation. As you say, it's just entertainment for players, and high profits for those who make it possible.

I will not say that all owners of such companies are dishonest, but most certainly resort to various dishonest methods in order to get as much profit as possible. I always remember that saying : "fool me once, shame on you; fool me twice, shame on me".

Contacted them. No reply, as usual.

Have you contacted with them in here?


Send them PM and ask them to response here. We need to hear from them I think.


And still we gamble. My realization about gambling is that you are paying for the entertainment not to make money from it. And I realized it long time ago.

Thats what I am dealing with here.

First no replies and now they banned me from using the ticket system for support as well.

https://imgur.com/a/QKUszYQ

I filed a report at sbr more than 2 weeks ago. Never got any reply.

Just saw the other question now. Yes my affiliates account also got closed, as stated in the beginning. They told him the same mail and that they told him after the recent reviwe in january not to open any more accounts. First of all, my account existes much longer than when the review has been. Second he stopped playing at nitro after all, why making a new account with these scammers.

Just like the rest, it does no make any sense.

Did your friend/coworker's account got blocked too? Since if you are winning and they suddenly got suspicious with your connection to your friend's account it would really be strange if your account is the only one terminated. Also have they given you a specific reason or explanation what kind of connection they have found with your friend's account? Like have you been playing in the same internet connection or are you withdrawing funds in the same wallet? It's hard to find some lose connection in this types of cases where accounts are suddenly terminated when the player is winning.

Here is the account of NitrogenSports here in Bitcointalk you can pm this account and ask for a reply regarding this situation.

I made a post in their thread asking for more details 
you can also make it clear to them that you agree to post the details that they found since you are challenging their decision , betting sites aren't supposed to publish such findings if you don't agree to it but in your case there is noway to judge the situation without the site posting these findings ( Ip addresses , same withdrawal address ...etc )

if they don't respond in two days then asking the people in SBR forums may help as well , they have been helping people who are facing problems with betting sites and they may ask nitrogen to give them more info

Done asking for my money as they ignore me anyway.
The reputation thing is all I got left and I will not stop.

I know exactly what you're talking about, because that's what happened to me when I had really good sports betting results in the past. I would simply go into the physical office, hand over my bet and wait for a while to be told that they could not accept the bet. But it happens when you make 8 winnings out of 10 bets, and when it comes to slightly larger amounts of money.

This shows us very clearly that gambling and sports betting is not intended for those who make money, but for those who lose their money. In some situation you might consider yourself lucky if they just ban you and don't send you a much more painful message in the form of a broken arm or something.

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If you're sure you didn't do anything wrong, then be persistent and ask for your money. If nothing else you can try to destroy their reputation (if they have one at all).

This is a trust summary for NitrogenSports : https://bitcointalk.org/index.php?action=trust;u=88706

Trust me, I tried that several times. Email, tickets, facebook, always the same treatment. "Create a ticket at the website". EVEN if it would be self referring (just to make clear that did not happen), the "harm" for them would be maybe 50$ or something, the affiliate systems pays so small its not worth it.

Also my affiliate and I NEVER played at the same table, he wasnt even active since late january after he has his review that came out empty.

mutli accounting shouldn't be a big deal if there was no harm done ( playing at the same table - using accounts to avoid max bet ) , sure they have it in rules but it just doesn't make sense to steal money from players when there is no real harm
self referring is a problem though but there is noway for us to find out with the current info

try contacting nitrogen's account here , I know support told you that they won't discuss it but this may change if you contact them here
ask them for more info about their investigation and how exactly did they find out about your case

As stated in their message, they say multi account and maybe imply affiliate, I have no idea. Anyway its not true.
Never the word Poker has fallen. The accuse me and the guy who referred me to nitro of being the same person, he was also asked about his relation to me, the "overlap between your account and another Nitrogen user". That he referred me is obvious and still they ask this stupid question. He wasnt even active at that time and especially NOT after that incident.
He even advised me to stop playing at nitro as in his opinion and recent experience there is something shady going on there. But as the poker game there is so fishy I kept playing and at last paid the price.

I just played against regulars every day so this would be a joke if they would even claim poker abuse or anything like that.

I have no hope for a solution as they refuse to discuss this situation (you can see that in their last reply).

I'm kinda failing to understand the situation here , are they accusing you of cheating their affiliate system or cheating in poker ?
if the affiliate thing is the case I find it really harsh to take that much money from your account , if it's poker cheating then they need to post hands histories

even if you were cheating in poker nitrogen shouldn't just take your money , in fact they should pay what they took from you to other players who were cheated
try to have a deep talk with their forums rep here and ask them for as much info as they can provide , hopefully this will end well for you

Of course it can be their right to ban me if I am not a profitable player.
I am though. I only played poker due to the corona situation and on this site you pay A LOT of rake, so they earned money.

What they cannot do is accuse me of this bs out of thin air and keep my money, only paying me a smaller part of it.

Legal battle is useless, all I can do is share this and warn people. I will do this as long as I can, posting everyday on their facebook account (they already blocked 3 of my created facebook accounts for that).
Obviously they dont give a shit about their reputation. Guess they will be gone soon.

Well bookies are here for business. It's not about the online gambling site, it's even similar in physical stores.
The place I live, there are bookies all around. One of the best place in the world for gambling. I know a lot of people who are banned from stores and the reasons are they win too much.

According to a friend of mine who has long experience to work with the bookies chain in here, all the bookies more or less track their customers, they analyze customers behaviors, betting patterns, winning ration etc. When they find out person x is making good money they simply do not allow them to bet in the store, not even in that store but all the stores they have in the entire country.

Maybe you need to contact their official account here in this community: NitrogenSports. But by looking at the profile, it seems that there have been accusations against them in the past. Sorry for your loss buddy.

Unfortunately, when it comes to online gambling or sports betting, this kind of thing happens very often and let's say that 99% of users will not engage in any legal battles to prove their innocence. The reason, of course, is a very complicated procedure, the costs incurred by a lawyer, and in most cases the competent courts located in some exotic countries. I think sites like this are very good at manipulating things like this and blocking user accounts because they can easily do that.


When you were losing there were no problems with your account, when you started to make winnings (or return what you lost) suddenly they started to investigate your account - a coincidence we have seen countless times.

True. As long as I was losing I never had this problem, once I am winning back some there is this "random security check" .
Why did they ask me in the first place who user xxx is when its obvious he referred me to this site.They can see this in his records. And like I said, he referred me in november and had a security review himself in january with all being good. By the way I did not have any review in january and my account existed for months already back then.

Just a ridiculous farce. The way they handle this is unprofessional and rude.

I have used several gambling sites but never had this kind of issue even though I use TOR for every site I access. What I see here is that these are some standard procedures for gambling sites if they find a connection of being alt accounts.

Nitrogen Sports are around for long time and I do not think without seeing any good evidences they would do such thing with you. But here, if we believe your words (I do not see anything wrong to believe you) then NS is making an unintentional mistake. I am not sure how this will be resolved here.

I think this could be a good solution for any gambling site when they set their terms:
If anyone found having multi accounts then one account will be closed but before closing that account they need to do a total of the deposit vs withdrawal calculation. After deducting the withdrawal from deposit if the deposit is still positive then pay out that extra positive amount to the address and close that account permanently. I think it's fair for both the bookies and the punters.

Long time nitrogen player here,
This isnt Nitrogensports of the 'old'. Almost every old player left the site, they started doing shady things and many people dont trust them anymore
Almost all of the old nitro staff has left, and i wouldnt be surprised if they shutdown anyday now

I moved it over there.

I dont understand what else I should say. They accuse me of something that is not true and seized more than 50% of my honestly won money. I have lost more on this site than I deposited as well, so its not like ther was ANY damage for them whatsoever. Even if, I did nothing wrong so taking my money is fraud, simple.

Please move your topic to scam accusation section. As i am seeing from my end that your claim is you have been scammed through Nitrogen sports. To make a proper accusation you should provide more details with your thread which will help your thread visitors to understand actually what happened with you.

Don't forget to visit this thread to learn about proper scam report format.  

Hope after following all my instruction you will be able to draw "Nitrogen sports" authority's attention.  

The hole bs goinf for 3 weeks now.
Here is how it went down.




"We are contacting you in regards to your Nitrogen account.Please be aware we have identified a possible overlap between your account and another Nitrogen user. Therefore, we require that you clarify your relation to the following user(s): 50xxxxxx. Based on our findings, we have cancelled your withdrawal request and returned the funds to your balance in order to further review the information in your account. This is a regular procedure and most reviews are resolved quickly, within 24-48 hours."

My account is in good standing, exists since late November. The user they refer to is my friend and coworker and he actually referred me to the site. So asking me this question was totally useless as they can already see at the affiliate statistics site that he referred me. How can they be so stupid and write there is an overlap when he clearly referred me to the site. I told them several times that they can see this in their records, no reply.They also made a security review of my affiliates account, that was about 2 months ago. It ended and he was able to use his account again, but he had no money on it so the situation is a little bit different. He told me he also gets the affiliate money and so on, so there is no problem on that side. Yet they investigate his account as well, for the second time in 2 months now.

When they investigated his account my account was already active for 2 months, I never had a problem or was asked anything. Since his review he didn't use it or even made a deposit because he didnt trust this site anymore.They even say there was no wrong doing from my side but still this is ongoing without giving me any information for 57 hours and counting. They said it would take 24-48 hours, now its clearly over it and and they said "up to a week" which is ridiculous.I lost around 1btc at the site and in the last 10 days or so I finally won some money while playing poker, made a couple of withdrawals without any problem. I wanted to make another withdrawal of 0.1 btc and they cancelled it. Now 0.21688 are stuck while they “investigate”. Thats about 1400$ they refuse to pay me. In the days prior and got around 600$ paid out several times, no problem.

Also,I reached 25 nitro points and registered for the daily poker free rolls (to reach 25 nitro points by generating rake which is quite a lot) and I could not play them because they blocked me from poker as well.Those tournaments are worth quite some money. Also I was on target to reach poker vip gold status but now I can’t play and the time is running out on me.



After 3 days I got this:



Hello xxx,

I am contacting you in relation to your account.

We kindly inform you that your account is hereby terminated. Bear in mind that by opening an account with Nitrogen Sports, customers enter into an agreement with Nitrogen Sports to abide by the site rules. We are making this decision based on the following rule:

Rule #4 Fraudulent Accounts:

"In case fraudulent, illegal or invalid activity is identified on the account(s), Nitrogen reserves the right to seize any winnings or balances from said account(s). Account(s) will be suspended, any pending bets voided and all illicit funds collected. Fraudulent activity includes but is not limited to: using unfair external factors, unfair advantages, duplicate account(s), collusion, syndicate betting, chip dumping, soft-playing, bonus abuse, betting both sides, unconfirmed deposits, past-post betting, betting on bad lines, fraudulent rake-back activity, self-affiliation, exploitation of errors or bugs,and other instances not explicitly mentioned in this rule."

Despite warnings sent to other accounts previously used by you, you kept opening new accounts using VPN in order to disguise your identity. Unfortunately we are no longer able to make any exceptions nor to give you any more chances than we already have. You are now able to request a withdrawal for the last amount you deposited 0.11 BTC.

We will keep on the look for any new accounts, please note that any new accounts created by you will also be closed and any funds including deposits will be seized.

This investigation is now concluded and we will not refer to any further contacts in relation to this matter.

Best regards,Red J.Security Department."



So, they are officially stealing 0.10688183 BTC from me. Accusing me of having multiple accounts which is 100% not true. They sent my affiliate the exact same message, except the 0.11 payout.Claiming they warned him (2 months ago at his last ridiculous review) about not making another account. Oh, my account exists like 4 months, that doesn't work out?



Also I own around 130$ in free bets in my account, stolen. I have registered for several loyalty freerolls, stolen. Let the games begin.

They dont reply at the tickets at their site, they blocked my email, if I send from other email they say I have to create a ticket (there are like 5 unreplied tickets, the last reply from march 30th).


This experience is so ridiculous it hurts. I never esperienced something like this in my life and I am in this business for about 18 years now.

https://imgur.com/a/7n4aN7e