For your question, contact ledger support after you have updated to the new electrum which is 4.4.2. If you update it and nothing good come up, contact electrum support.
According to what the OP wrote, the problem is not in the HW itself, so there is no point in contacting Ledger support, who would advise him to upgrade the firmware anyway, which is always a risk if you don't have a backup. What should be emphasized is that Electrum does not have official support in the form of an e-mail or something similar, and the only way to report a problem is through their official github or hope that someone like @ghost43 will read your question.