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Topic: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading - page 259. (Read 723903 times)

full member
Activity: 195
Merit: 100
Dear users,

The trading engine is currently stopped due to the recent volatility and the fact that we exhausted our funds on Bitstamp in this critical moment.

We are waiting for new deposit to hit our Bitstamp account, after which we will resume the trades.

have a good day
Raphael

You do know that this is going to happen over and over and over again when the market has some volatility?   That outtage just cost me $8000 in profits and I'm sure many lost even more...just not acceptable.  You guys need a better system with your site.

Feel free to post any suggestion.
We will pay you if they make sense.
Otherwise just stop talking nonsense.

Giancarlo
Bitfinex Team

What is nonsense is that you keep offering leverage even though you clearly have no business doing it.

Apparently the stance of you organization is 'you should have seen this coming'.

Am I the only one that didn't receive the memo?  No email, no tweet, no post on your website, how on earth were your customers supposed to know this was the protocol?  Why wouldn't you post on the site the price at which shorts were going to be executed after the halt?  Why wouldn't you send out an email about the emergency halting?

You post on this forum after the fact treating your costumers like they're stupid for your staff failing to inform them about policy.

System aside there were a million things you could do starting with informing your customers, and as one trader said earlier the WORLD FIRST BITCOIN EXCHANGE JUST HALTED WITHDRAWALS it has been on coindesk for weeks, and you don't have to be a genius to figure out that the markets are going to respond, in fact that's why many of us chose to short.



I think many of us have tried to be pretty patient, but seeing you insult customers like this is sickening.  Your treating costumers who lost money due to your failure like 'idiots' (quoting you) for not expecting you to uphold your end of the bargain.

And maybe we are I guess, seeing as Bitfinex has become the legendary seller of the worlds only .0001$ LTC and we still continued to trust your staff.

hero member
Activity: 504
Merit: 500
Moderator
I had an open short for 50BTC opened at around 718. It´s gone now?Huh WTF Bitfinex team could you please help me, my username is Tetsuo.
Thanks.
sr. member
Activity: 308
Merit: 250
The bolded is unacceptable on the part of Bitfinex. This is a recurrent problem and should not be happening.

What I took exception with is your attitude complaining of "teenagers very angry that they missed a $10 trade that should not have happened in the first place" -- that is some inconsiderate bullshit that speaks nothing to the magnitude of value on the table. It's uncalled for and, as stated, by and large irrelevant to the legitimate complaints of traders who held short positions during this fiasco and were unable to close them. We are not responsible for Bitfinex's cash flow, but we may lose tens of thousands of $ in profit and/or incur losses because of it.

That's not what i meant, I mean people expecting (for example in this case) that the coins they got for 100$ was rightfull. Of course I understand your problems when the market halts when your shorting and rallys at that time, that sucks and i'm truly sorry for you.
member
Activity: 110
Merit: 10
The bitfinex website is a very complex piece of art, and I just wanted to show my support for you guys running this site. Keeping everybody happy is very difficult to do, especially when there are teenagers very angry that they missed a $10 trade that should not have happened in the first place.

You guys handled this well, Thanks!

Bitfinex is not the NYSE. When it halts the market, bitcoin trading does not halt. Holding short positions open while the market rallies 25% is not a laughing matter. We are not talking about the rise from $100 - $660, but $530 - $660. Traders watched for an hour as the their shorts stood open and the market rallied 25% -- that is completely unacceptable. A "trade that should not have happened" has nothing to do with it -- we need to be able to CLOSE OUR FUCKING POSITIONS.

You obviously have little respect for traders. Please understand that your money, as a liquidity provider, is not more important than ours.

I guess ultimately there will have to be increased regulations for Bitcoin exchanges in the future that all regulated exchanges must implement a concerted circuit breaker of some sort or even route their trades through an ECN where the common circuit breaker will be implemented. Right now it is still the unregulated Wild West and problems and compromises will still happen.
newbie
Activity: 1
Merit: 0
TO RAPHEAL OR GIANCARLO

username: alekznder

I started a short with 2BTC at 665 on margin and wanted to close at 550...

I closed it once trading began again but I hate to say I lost about 10% profit on it.. any chance I can get like 75$ accredited to my account?

Cheers, Al
legendary
Activity: 1680
Merit: 1001
CEO Bitpanda.com
The bitfinex website is a very complex piece of art, and I just wanted to show my support for you guys running this site. Keeping everybody happy is very difficult to do, especially when there are teenagers very angry that they missed a $10 trade that should not have happened in the first place.

You guys handled this well, Thanks!

Bitfinex is not the NYSE. When it halts the market, bitcoin trading does not halt. Holding short positions open while the market rallies 25% is not a laughing matter. We are not talking about the rise from $100 - $660, but $530 - $660. Traders watched for an hour as the their shorts stood open and the market rallied 25% -- that is completely unacceptable. A "trade that should not have happened" has nothing to do with it -- we need to be able to CLOSE OUR FUCKING POSITIONS.

You obviously have little respect for traders. Please understand that your money, as a liquidity provider, is not more important than ours.

I do have respect for traders, but when the BTC funds at bitstamp ran out, we chewed through bitfinex's orderbook like butter, then all margin calls hit, and we were heading to 0. Do you think that is an acceptable risk for a lender?

The bolded is unacceptable on the part of Bitfinex. This is a recurrent problem and should not be happening.

What I took exception with is your attitude complaining of "teenagers very angry that they missed a $10 trade that should not have happened in the first place" -- that is some inconsiderate bullshit that speaks nothing to the magnitude of value on the table. It's uncalled for and, as stated, by and large irrelevant to the legitimate complaints of traders who held short positions during this fiasco and were unable to close them. We are not responsible for Bitfinex's cash flow, but we may lose tens of thousands of $ in profit and/or incur losses because of it.

dude chill.

GC said already they send there multiple millions of USD to bitstamp. There is a limit how much they can risk sending. So chill out, i think they handeled this situation very good, like a stockexchange would have after a flashcrash!
sr. member
Activity: 434
Merit: 250
Everyone,

I'd just like to point out that if we did not have stopped the trading engine, the cascading effect of liquidations would have been terrible (just look at the charts already).

So we DID make the right choice in halting the trading engine to avoid this situation by letting price calm down a bit.

One day the Bitcoin market will become mature enough to support this level of volume, right now it isn't;

THanks for your comprehension
Raphael

I just like to point out that it is the responsibility of the margin traders to know and own the risks of margin trading, including the limitations of BFX trading engine. If the market crashes and their positions are liquidated, they will just need to accept it.

Regarding the BTC liquidity issue at Bitstamp, I think that it is not acceptable. Yes, it is challenging to estimate the number of BTC kept at Bitstamp. But does it mean that everytime there is a crash, BFX needs to halt trading?

What I really am interested to know is: If a crash of this scale happens again, should we expect BFX to halt trading? No doubt the answer will affect our trading strategy.
hero member
Activity: 826
Merit: 508
The bitfinex website is a very complex piece of art, and I just wanted to show my support for you guys running this site. Keeping everybody happy is very difficult to do, especially when there are teenagers very angry that they missed a $10 trade that should not have happened in the first place.

You guys handled this well, Thanks!

Bitfinex is not the NYSE. When it halts the market, bitcoin trading does not halt. Holding short positions open while the market rallies 25% is not a laughing matter. We are not talking about the rise from $100 - $660, but $530 - $660. Traders watched for an hour as the their shorts stood open and the market rallied 25% -- that is completely unacceptable. A "trade that should not have happened" has nothing to do with it -- we need to be able to CLOSE OUR FUCKING POSITIONS.

You obviously have little respect for traders. Please understand that your money, as a liquidity provider, is not more important than ours.

I do have respect for traders, but when the BTC funds at bitstamp ran out, we chewed through bitfinex's orderbook like butter, then all margin calls hit, and we were heading to 0. Do you think that is an acceptable risk for a lender?

The bolded is unacceptable on the part of Bitfinex. This is a recurrent problem and should not be happening.

What I took exception with is your attitude complaining of "teenagers very angry that they missed a $10 trade that should not have happened in the first place" -- that is some inconsiderate bullshit that speaks nothing to the magnitude of value on the table. It's uncalled for and, as stated, by and large irrelevant to the legitimate complaints of traders who held short positions during this fiasco and were unable to close them. We are not responsible for Bitfinex's cash flow, but we may lose tens of thousands of $ in profit and/or incur losses because of it.
hero member
Activity: 1120
Merit: 554

Also this should give yourself some time during the frozen period to fix any issues like broken Bitstamp api, trade matching etc... Set up an alert to your mobile phone when the circuit breaker is triggered. And allow for an possible extension of the frozen period but only if absolutely necessary. Make this clear in the faqs/terms.

Yes, and because the process can be determined/explained well in advance, traders can plan accordingly.
member
Activity: 110
Merit: 10
I propose a solution to the problem in the future:

One thing that would help would be for Bitfinex to implement a circuit breaker like they have in the stockmarkets, where where trading is automatically halted for a predetermined period of time (10 to 30 minutes) when the market moves more than say 10%. By the time trading has restarted, panic would have subsided and the market would have become normalized avoiding a flash crash.

Add this the terms and faqs so traders will be aware in advance and then cannot complain when trading halts.

This is a good idea, thank you.

I don't know what users expected, but please be aware that trading can be halted if the conditions require it.

Thanks
Raphael

Also this should give yourself some time during the frozen period to fix any issues like broken Bitstamp api, trade matching etc... Set up an alert to your mobile phone when the circuit breaker is triggered. And allow for an possible extension of the frozen period but only if absolutely necessary. Make this clear in the faqs/terms.
sr. member
Activity: 266
Merit: 250
The bitfinex website is a very complex piece of art, and I just wanted to show my support for you guys running this site. Keeping everybody happy is very difficult to do, especially when there are teenagers very angry that they missed a $10 trade that should not have happened in the first place.

You guys handled this well, Thanks!

Bitfinex is not the NYSE. When it halts the market, bitcoin trading does not halt. Holding short positions open while the market rallies 25% is not a laughing matter. We are not talking about the rise from $100 - $660, but $530 - $660. Traders watched for an hour as the their shorts stood open and the market rallied 25% -- that is completely unacceptable. A "trade that should not have happened" has nothing to do with it -- we need to be able to CLOSE OUR FUCKING POSITIONS.

You obviously have little respect for traders. Please understand that your money, as a liquidity provider, is not more important than ours.

Exactly. I still don't understand why not enough reserve in BTC could cause issues when closing a short that was profitable. The market keeps moving so you should at least allow these kind of orders to be executed.
sr. member
Activity: 308
Merit: 250
The bitfinex website is a very complex piece of art, and I just wanted to show my support for you guys running this site. Keeping everybody happy is very difficult to do, especially when there are teenagers very angry that they missed a $10 trade that should not have happened in the first place.

You guys handled this well, Thanks!

Bitfinex is not the NYSE. When it halts the market, bitcoin trading does not halt. Holding short positions open while the market rallies 25% is not a laughing matter. We are not talking about the rise from $100 - $660, but $530 - $660. Traders watched for an hour as the their shorts stood open and the market rallied 25% -- that is completely unacceptable. A "trade that should not have happened" has nothing to do with it -- we need to be able to CLOSE OUR FUCKING POSITIONS.

You obviously have little respect for traders. Please understand that your money, as a liquidity provider, is not more important than ours.

I do have respect for traders, but when the BTC funds at bitstamp ran out, we chewed through bitfinex's orderbook like butter, then all margin calls hit, and we were heading to 0. Do you think that is an acceptable risk for a lender?
hero member
Activity: 1120
Merit: 554
What other brokers allow you to short bitcoin?  I know some people talk about using Metatrader 4 but what service is this through?

I have had some good experiences with Bitfinex but once you start to lose more and more money due to their site outages, you do have to consider other options.

A small exchange in HK - 796 xChange - allows one to short CFDs on BTC and LTC. Their platform worked perfectly over this last event. Shorting the CFDs offers up to 10x leverage ... if you are insane, lol.
sr. member
Activity: 288
Merit: 250
ManualMiner
What other brokers allow you to short bitcoin?  I know some people talk about using Metatrader 4 but what service is this through?

I have had some good experiences with Bitfinex but once you start to lose more and more money due to their site outages, you do have to consider other options.

its btc-e, but be warned, i tried it and it was dismal. i read somewhere that metatrader - orders are badly integrated in the btc-e orderbooks and though you can only buy/sell at very few prices, whereas the web-frontend trades as hell. i got super gains while using an test account, and as soon as i switched to my usd account, i almost lost half of it until i completely got out of metatrader-btec-. and the bots engine is very complicated (C-Style language) and the ready made bots (haha, of course) are shit.
hero member
Activity: 826
Merit: 508
The bitfinex website is a very complex piece of art, and I just wanted to show my support for you guys running this site. Keeping everybody happy is very difficult to do, especially when there are teenagers very angry that they missed a $10 trade that should not have happened in the first place.

You guys handled this well, Thanks!

Bitfinex is not the NYSE. When it halts the market, bitcoin trading does not halt. Holding short positions open while the market rallies 25% is not a laughing matter. We are not talking about the rise from $100 - $660, but $530 - $660. Traders watched for an hour as the their shorts stood open and the market rallied 25% -- that is completely unacceptable. A "trade that should not have happened" has nothing to do with it -- we need to be able to CLOSE OUR FUCKING POSITIONS.

You obviously have little respect for traders. Please understand that your money, as a liquidity provider, is not more important than ours.
sr. member
Activity: 266
Merit: 250
What other brokers allow you to short bitcoin?  I know some people talk about using Metatrader 4 but what service is this through?

I have had some good experiences with Bitfinex but once you start to lose more and more money due to their site outages, you do have to consider other options.
I think it was btc-e with MT4 right? BTC.sx also offers margin/short trade
legendary
Activity: 1064
Merit: 1000

I'd just like to point out that if we did not have stopped the trading engine, the cascading effect of liquidations would have been terrible (just look at the charts already).

So we DID make the right choice in halting the trading engine to avoid this situation.

One day the Bitcoin market will become mature enough to support this level of volume, right now it isn't;

THanks for your comprehension
Raphael


So why didn't Bitstamp go down?  It was up the entire time that you "halted" trading (without warning).

It's not the Bitcoin market that isn't "mature" enough...it is Bitfinex that is immature.

Bitstamp is not a margin trading website, they don't have liquidations /margin calls, and don't care if the price goes to 0 because they don't lose anything.

On Bitfinex on the other hand, there are leveraged positions, and liquidations triggered can and have a cascading effect on a very volatile market, and if there is not enough volume to support it, we CAN take the price to 0 and lose millions of lenders money

Halting the trading engine is maybe annoying, but it's the right thing to do (and I must say it happens on all sort of market).

Thank you
Raphael

BTCe is a margin trading platform, and they did not stop trading...
sr. member
Activity: 288
Merit: 250
ManualMiner
Dear users,

The trading engine is currently stopped due to the recent volatility and the fact that we exhausted our funds on Bitstamp in this critical moment.

We are waiting for new deposit to hit our Bitstamp account, after which we will resume the trades.

have a good day
Raphael

You do know that this is going to happen over and over and over again when the market has some volatility?   That outtage just cost me $8000 in profits and I'm sure many lost even more...just not acceptable.  You guys need a better system with your site.

Feel free to post any suggestion.
We will pay you if they make sense.
Otherwise just stop talking nonsense.

Giancarlo
Bitfinex Team

I have what I consider to be a legitimate suggestion.  I've been trading here for a while, and have always remained loyal to the exchange and refrained from joining in the BFX bashing in this thread whenever things go wrong.  However, with that said, I've also lost very significant amounts of fiat/btc on numerous occasions due to problems that were always on Bitfinex's end.  I've put up with this because I legitimately appreciate the service you're attempting to provide, but this past week has been a little ridiculous (between the two trading halts I'm out close to 5 figures).  My suggestion is to consider refunding trading fees for a given period; this would serve both to compensate losses on our end, and to regain credibility for Bitfinex by making it clear that the exchange is not attempting to profit from our losses.  


imho what we need is a clear emergency-procedure, everybody needs to know about it and has to be the same every time, something like:

-if glitch: market halted, rollback occurs
-if deep dip: market halted, no rollback occurs
(or maybe:
-if deep dip occurs: market halted, rollback but all shorts are closed at 50% of the glitch or something like this - i mean, if i know that a margin call not only is possible if my liquidation price is reached, but also, if market goes down x %, i am happy to take the risk).
full member
Activity: 130
Merit: 100
What other brokers allow you to short bitcoin?  I know some people talk about using Metatrader 4 but what service is this through?

I have had some good experiences with Bitfinex but once you start to lose more and more money due to their site outages, you do have to consider other options.
legendary
Activity: 1064
Merit: 1000
Dear users,

The trading engine is currently stopped due to the recent volatility and the fact that we exhausted our funds on Bitstamp in this critical moment.

We are waiting for new deposit to hit our Bitstamp account, after which we will resume the trades.

have a good day
Raphael

This event (Mt. Gox news) was anticipated since late Friday Asia time. Did you not have time to prepare for it, or just not paying attention?


We don't have a crystal ball.
If you have one please send us your CV and we will employ you.
Prepare for what?
How many bitcoins is enough?
Are just blowing hot air out of your mouth or you forgot to switch your brain on?

Giancarlo
Bitfinex Team

Wow, the author of "how to win friends and influence people" just showed up on the forums. Can we have an autograph?


It's difficult to keep calm with idiots like you.

Giancarlo - you are being an ass.
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