LOL,
I don't need photoshop. I just sent them the missing scans and my support assistant told me they'll sort it in next minutes.
Topic: OH NO, MTGOX PROBLEM :(( PLEASE ADVICE!! (Read 982 times)
Just recieved email 
Dear XXXXX,
We regret to inform you that the identification documentation you have submitted has been reviewed, and your request has been temporarily denied.
Reasons(s)
Only complete documentation may be accepted.
No utility bill or residency certificate has been provided with this application.
Please provide one, can be one of the following:
- Monthly utility bill
- Internet Bill
- Cellphone Bill
- Tax Return document
- Residency Certificate
- Medical insurance bill
Must be no more than 6 months old and must display residential address (PO box addresses will not be accepted.)
We sincerely apologize for any inconvenience this may cause, but it would be greatly appreciated if you could resubmit/reupload to your MtGox account the requested clarification(s) above. (Please refrain documents attached to mails.
Thank you for your help in this matter,
Dear XXXXX,
We regret to inform you that the identification documentation you have submitted has been reviewed, and your request has been temporarily denied.
Reasons(s)
Only complete documentation may be accepted.
No utility bill or residency certificate has been provided with this application.
Please provide one, can be one of the following:
- Monthly utility bill
- Internet Bill
- Cellphone Bill
- Tax Return document
- Residency Certificate
- Medical insurance bill
Must be no more than 6 months old and must display residential address (PO box addresses will not be accepted.)
We sincerely apologize for any inconvenience this may cause, but it would be greatly appreciated if you could resubmit/reupload to your MtGox account the requested clarification(s) above. (Please refrain documents attached to mails.
Thank you for your help in this matter,
just photoshop some utility FFS
Just recieved email
Dear XXXXX,
We regret to inform you that the identification documentation you have submitted has been reviewed, and your request has been temporarily denied.
Reasons(s)
Only complete documentation may be accepted.
No utility bill or residency certificate has been provided with this application.
Please provide one, can be one of the following:
- Monthly utility bill
- Internet Bill
- Cellphone Bill
- Tax Return document
- Residency Certificate
- Medical insurance bill
Must be no more than 6 months old and must display residential address (PO box addresses will not be accepted.)
We sincerely apologize for any inconvenience this may cause, but it would be greatly appreciated if you could resubmit/reupload to your MtGox account the requested clarification(s) above. (Please refrain documents attached to mails.
Thank you for your help in this matter,
Dear XXXXX,
We regret to inform you that the identification documentation you have submitted has been reviewed, and your request has been temporarily denied.
Reasons(s)
Only complete documentation may be accepted.
No utility bill or residency certificate has been provided with this application.
Please provide one, can be one of the following:
- Monthly utility bill
- Internet Bill
- Cellphone Bill
- Tax Return document
- Residency Certificate
- Medical insurance bill
Must be no more than 6 months old and must display residential address (PO box addresses will not be accepted.)
We sincerely apologize for any inconvenience this may cause, but it would be greatly appreciated if you could resubmit/reupload to your MtGox account the requested clarification(s) above. (Please refrain documents attached to mails.
Thank you for your help in this matter,
I've chatted with somebody from Mtgox stuff on IRC now:
[12:59] Or you could just get verified, I could even get someone to look at your documents if you submitted these
[12:59] (we can't do any exception to our compliance rules as this is audited)
I told i sent DL, but will have problem with utility bill probably
[13:02] forwarded this to someone that will look at it (maybe not today however since it's already past 9pm)
If he really forwarded anything it would be great.
[12:59]
[12:59]
I told i sent DL, but will have problem with utility bill probably
[13:02]
If he really forwarded anything it would be great.
Refresh, advices?
There isn't much you can do. MtGox is very slow with verification and support. Just wait until things have been settled. Don't expect them to reverse your deposit, they will most likely require you to become verified.
Refresh, advices?
I understand you, but generally for me there's nothing really bad in id verification, if it works fluently..........
They should disable bitcoins deposits - bastards...
Can anybody tell me anything which let me stay calm? I'm in Poland, maybe I can try to catch them on IRC?
From their press release (May, 2013)
Should I include this quote in my support ticket?
Thanks guys..
They should disable bitcoins deposits - bastards...
Can anybody tell me anything which let me stay calm? I'm in Poland, maybe I can try to catch them on IRC?
From their press release (May, 2013)
Quote
As a result, beginning May 30th, 2013 all Mt. Gox user accounts are required to be verified in order to perform any currency deposits and withdrawals. Bitcoin deposits do not need verification, and at this time we are not requiring verification for Bitcoin withdrawals.
https://www.mtgox.com/press_release_20130530.htmlShould I include this quote in my support ticket?
Thanks guys..
I hope I'll be lucky with good support assistant which help me out in reversing this bitcoin transaction.
I earnestly hope so to. I will say that I personally have been reasonably happy with Mt. Gox's response times, though they have not been able to solve some of my problems (the most significant one being sending me the money they owe me.)
This is a totally shitty thing for Mt. Gox or any business to do, and other exchanges have done the same. Or so it has been reported here on the forum.
I don't know if they warned about the possibility or not when you sent them the BTC. Broke-ass dumbshit kids don't value their identity documentation very highly so they think it is no big deal to be extorted for said dox. I do. It will cause me unknown grief if these docs make their way to criminals. Mt. Gox did NOT say anything about this possibility of having my BTC held hostage for my identity docs when I sent them BTC (a long time ago) and I specifically looked at that time. (I withdrew all my funds some months ago since it looked like these guys were going down.)
I hope I'll be lucky with good support assistant which help me out in reversing this bitcoin transaction.
I just created an MtGox account, made the deposit of 2.47BTC !!! and red that for withdrawal (even in BTC, even for BTC deposits) i need to have my account verified.
I submitted DL, but for proof of address they need to wait till tomorrow.
I've red that account verification sometimes can take 30 days and more.
Did I lost control of my bitcoins for verification period?
I wrote to support asking about reversing transaction... can they do this for me? I have bad feelings Sad
I won't even sleep without control. Shit, it's all my money, I hope price will stand at current level Sad(((
I'm a newbie in bitcoins, but situations like that making me too nervous, bitcoins are for rich people only.
@EDIT 'm reading about current mtgox problems. Do you think they can reverse my deposit if i didn't done anything with it? I'm afraid of their service!!
I submitted DL, but for proof of address they need to wait till tomorrow.
I've red that account verification sometimes can take 30 days and more.
Did I lost control of my bitcoins for verification period?
I wrote to support asking about reversing transaction... can they do this for me? I have bad feelings Sad
I won't even sleep without control. Shit, it's all my money, I hope price will stand at current level Sad(((
I'm a newbie in bitcoins, but situations like that making me too nervous, bitcoins are for rich people only.
@EDIT 'm reading about current mtgox problems. Do you think they can reverse my deposit if i didn't done anything with it? I'm afraid of their service!!
Mt. Lox!
(Sorry I cannot help BTW
Looks like you are 'fucked like Hogan's goat' as the expression goes.)
I just created an MtGox account, made the deposit of 2.47BTC !!! and red that for withdrawal (even in BTC, even for BTC deposits) i need to have my account verified.
I submitted DL, but for proof of address they need to wait till tomorrow.
I've red that account verification sometimes can take 30 days and more.
Did I lost control of my bitcoins for verification period?
I wrote to support asking about reversing transaction... can they do this for me? I have bad feelings Sad
I won't even sleep without control. Shit, it's all my money, I hope price will stand at current level Sad(((
I'm a newbie in bitcoins, but situations like that making me too nervous, bitcoins are for rich people only.
@EDIT 'm reading about current mtgox problems. Do you think they can reverse my deposit if i didn't done anything with it? I'm afraid of their service!!
I'M NOT IN US, I'M IN EU.
I submitted DL, but for proof of address they need to wait till tomorrow.
I've red that account verification sometimes can take 30 days and more.
Did I lost control of my bitcoins for verification period?
I wrote to support asking about reversing transaction... can they do this for me? I have bad feelings Sad
I won't even sleep without control. Shit, it's all my money, I hope price will stand at current level Sad(((
I'm a newbie in bitcoins, but situations like that making me too nervous, bitcoins are for rich people only.
@EDIT 'm reading about current mtgox problems. Do you think they can reverse my deposit if i didn't done anything with it? I'm afraid of their service!!
I'M NOT IN US, I'M IN EU.
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