Be careful about OKEx. They dont let me withdraw 4.3 Bitcoins. I am trying to withdraw it for over 2 month now. But I was prohibited and my withdraws were blocked. "We noticed that you have requested BTC withdrawal on okex. Your withdrawal will be unblocked after the phone call verification" So I send them my new phone number and the unfreeze code ,so they can call me. After that they requested passport copies. So I sent them various copies of my passport and other requiered documents, but they suddently stopped communication with me and the withdraw options remained blocked.
Finally on 18-03-05 I was able to process the withdraw on their website without giving me any reason:
BTC 18-03-05 12:06:20 Withdraw -0.63150000 0.000000
BTC 18-03-05 00:54:31 Withdraw -3.68650000 0.000000
But they never send me this Bitcoins to my wallets although its marked as "send" on their website. After waiting several hours in their chat and trying to reach someone on telegram I got following answer:
Charlie Okex Support: I have been trying to release your withdrawal But it cannot be completed Me: and now ?
Charlie Okex Support: The system is not letting me complete your withdrawal Me: sounds like a technical problem. so how do you want to resolve this
Charlie Okex Support: I'm really sorry, but it is out of my control You will have to email our team at [email protected] ME: but they dont respond
And they really don´t respond on emails. So my 4.3 Bitcoins seems like being lost. They are scammer.
Topic: OKex - An extremely disappointing (close to scam) exchange (Read 192 times)
So, to cut the long story short. I have transfer the wrong token to Okex because this stupid token (PRO) has the same 3 letters initial for 2 different token on 2 different platform (HUOBI and Okex) .
I contacted the Okex support countless time (the real time chat, email, etc) but not even a single response. Until I contacted the HUOBI support and immediately got to know that it's 2 different coin. Best things is there is no way to find out in Okex that what the coin actually is (on December at least, I dunno whether they have change their website) . Until I contacted them in their chinese site that I got a response finally.
Then email was exchanged. and that was freaking a month ago!!! All they say is "the technical team is looking into it" , "they start looking into it" , "they compile all similar case to handle at once" bla bla bla.. all the bullshit but no actual status being told. I got so upset that I try to find ways to contact their upper management (It would be good if someone can let me know)
Although they did warn not to transfer wrong coin like all other exchange did. But they failed to let the trader easily find out what the hell is that 3 letters initial mean in their website. And I stupidly did not expect there is different coin. I can actually see the token in Okex wallet using Etherscan because it's a ERC-20 token. So, it's THERE. It's NOT lost. Just need to find a way to transfer me back the token. But after a month!! They have failed to solve this stupid issue with yet the same excuse everytime. and MOST IMPORTANTLY, THE FAILED SUPPORT!!!
I warned you. THIS SITE SUCKS!! BIG TIME!!!
It's been a month. WTF IS THE TECH TEAM DOING!!??
AT LEAST GIVE ME AN ACTUAL STATUS. BUT NO. THEY DID NOT!
AND NOW THE PRO COIN IS ALL TOGETHER MISSING ON THEIR SITE. PERHAPS WAS DELISTED!
DO NOT TRADE IN OKEX EVER!!!
I contacted the Okex support countless time (the real time chat, email, etc) but not even a single response. Until I contacted the HUOBI support and immediately got to know that it's 2 different coin. Best things is there is no way to find out in Okex that what the coin actually is (on December at least, I dunno whether they have change their website) . Until I contacted them in their chinese site that I got a response finally.
Then email was exchanged. and that was freaking a month ago!!! All they say is "the technical team is looking into it" , "they start looking into it" , "they compile all similar case to handle at once" bla bla bla.. all the bullshit but no actual status being told. I got so upset that I try to find ways to contact their upper management (It would be good if someone can let me know)
Although they did warn not to transfer wrong coin like all other exchange did. But they failed to let the trader easily find out what the hell is that 3 letters initial mean in their website. And I stupidly did not expect there is different coin. I can actually see the token in Okex wallet using Etherscan because it's a ERC-20 token. So, it's THERE. It's NOT lost. Just need to find a way to transfer me back the token. But after a month!! They have failed to solve this stupid issue with yet the same excuse everytime. and MOST IMPORTANTLY, THE FAILED SUPPORT!!!
I warned you. THIS SITE SUCKS!! BIG TIME!!!
It's been a month. WTF IS THE TECH TEAM DOING!!??
AT LEAST GIVE ME AN ACTUAL STATUS. BUT NO. THEY DID NOT!
AND NOW THE PRO COIN IS ALL TOGETHER MISSING ON THEIR SITE. PERHAPS WAS DELISTED!
DO NOT TRADE IN OKEX EVER!!!
Jump to: