Topic: OKex trading website withdrawal question.. (Read 645 times)

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https://support.okex.com/hc/en-us/articles/360003385451

I have question about OKEX

I have verified my account with my drivers license.

I had to change my phone number, and so I no longer have access to the old phone number, and to switch off or remove phone verification they expect you to have the OLD number and the NEW number at the same time...

It is not possible to have both the old AND the new number at the same time. The change/remove number should not be asking for both the old phone number and the new one because it is not possible.

So I asked support over and over, and they want me to answer my old phone number but I keep telling them that I do not have the old number anymore - it is not possible to answer it.

Now they want my passport sent in just to remove my phone number.

Problem: I do not have passport, do not want one, and cannot afford one.

I have sent them the same documents I used to verify the account the first time, so it should be enough but they keep asking for more documentation now.

Question 1) Anyone else have the phone number change problem? How did you solve it?
Question 2) With having verified level 1 with my drivers license, am I still able to withdrawal from my account?

I have offered the following to them and they will not accept it:

• Drivers license & health card
• Hydro Power bill
• Mobile phone bill
• Internet bill
• Rental agreement with landlord
• Birth certificate
• Tax return

I find it sad that I cannot remove a phone number from my own frigging account. OKEX needs to fix this.

Be careful about OKEx. They dont let me withdraw 4.3 Bitcoins. I am trying to withdraw it for over 2 month now. But I was prohibited and my withdraws were blocked. "We noticed that you have requested BTC withdrawal on okex. Your withdrawal will be unblocked after the phone call verification" So I send them my new phone number and the unfreeze code ,so they can call me. After that they requested passport copies. So I sent them various copies of my passport and other requiered documents, but they suddently stopped communication with me and the withdraw options remained blocked.

Finally on 18-03-05 I was able to process the withdraw on their website without giving me any reason:

BTC 18-03-05 12:06:20 Withdraw -0.63150000 0.000000

BTC 18-03-05 00:54:31 Withdraw -3.68650000 0.000000

But they never send me this Bitcoins to my wallets although its marked as "send" on their website. After waiting several hours in their chat and trying to reach someone on telegram I got following answer:

Charlie Okex Support: I have been trying to release your withdrawal But it cannot be completed Me: and now ?

Charlie Okex Support: The system is not letting me complete your withdrawal Me: sounds like a technical problem. so how do you want to resolve this

Charlie Okex Support: I'm really sorry, but it is out of my control You will have to email our team at [email protected] ME: but they dont respond

And they really don´t respond on emails. So my 4.3 Bitcoins seems like being lost. They are scammer.

Same here-It's behind comprehension how this exchange is still in business

Aw. I haven't deposited any of my tokens in OKEx however, when I verified everything, email, SMS. And then the next day I tried to login again, but it seems they disabled my account. I'm glad that I didn't deposited all my tokens because I thought that this exchanges is a good option.

Sadly, I was disappointed so I guess I had to found another trusted exchanges.

It's really frustrating for someone to withdraw your funds but you have to wait for it even for a day or two.

Im trying to resolve this and I'm looking a way to withdraw my funds on this okex platform. I have read on some social medias about the bad reviews about other that had the same problem like us.

same, but my balance is also a lot, but when in witdraw balance form shows 0. huh

I deposit some token to sell on okex and after selling it I verified my account and waited for 1 day to wait so I can withdraw my BTC. But suddenly I can't, because the balance of my bitcoin on withdraw tab show's "0" when in fact I have a bitcoin balance on it.

Do you guys experienced like mine?

I have the same problem. Can I do whithdraw if I wait 24 hours? How did you solve this problem?

Stay away from this exchange guys, they let you sign in and deposit coins but never let you withdraw!

Cant wait to get my coins off this shit site.

I can't withdraw because I'm required to 'bind' my email first.

To do this I need to enter email code, SMS code and Google authenticator code.

The last 2 work perfectly, but when I click on 'get email code' nothing arrives in the inbox of my email account.

Anyone else having problems with this?



Edit : Ignore this, didn't notice that they were being sent to spam, doh!

Looks like we just have to wait: https://www.reddit.com/r/OKEx/comments/7o45gn/cant_withdraw_for_another_24_hours/

Same here! Was anyone of you able to withdraw funds from this site in the past?

Any update on your experiences regarding this? I'm having the same problem.

Yeah... same issue.. Quite annoying

I am having the same issue. Have you been able to resolve this?

Thx!

Had a question about the OKex trading website:
I wanted to withdraw my BTC balance, after I sold a portion of my tokens, but i got a message:
"Your password/mobile No./email had amended in less than 24 hours, cannot withdrawal" I did confirm my email, phone number... verification!! But Why doesn't allow me to withdraw ?!

Do I need to wait for about 24 hours to withdraw ? Anyone had the same situation?
Please enlighten me!