The couple did not state the name of the bank. I wish they had though. The girl was white, the guy was black, you don't think the bank thought it was trying to get robbed? I wonder if it was just a white couple instead interracial, they would have let them in?
Either way, imo, they should have been let in while a tornado was happening.
Probably would make have voided their insurance.
A tornado is one time you want to be sure you have insurance!
Get mad at the insurance company - not the bank.