Thanks for the help guys, guess my old account remains dead!
If you don't have access to any, only bitcoin address where you can sign a message from. Just write to them about why you can't sign a message too. A staked address is not a must but increases your chances of having the account recovered. What is a must is access to the original email address you used for registering.
They will also look at the IP logs of your account, before and after you lost access to it. That will be used to confirm that indeed your account changed hands.
Many thanks,
I know the email, who is the best person to message?
check the post I quoted below(It is posted by Theymos, one of the forum admins). it shows there the instructions on how to recover your account, who to message, and how to prove that you own the account you want to recover.
If you get a message similar to "your account is locked"You should be given an email address in the error message. Send an email there and you will be given further instructions.
If you are bannedYour ban message may have an email address which you can email. If not, then appeals are unlikely to be accepted.
If your account was hackedEmail
[email protected], ideally
from the account's email address. Include your
username and a
brief description of the details of how/when the account was hacked. A signature will likely be required (see below).
If you forgot the password or similarTry using the
email password reset. Check that the email isn't ending up in your spam folder. If that doesn't work, email
[email protected], ideally
from the account's email address. Include your
username. A signature will likely be required (see below).
SignaturesOften, you need to prove ownership of the account with a PGP or Bitcoin signature. This has two steps:
1. You need to show that the PGP key or Bitcoin address is associated with the account, for example by referencing an unedited post in which you posted the address.
2. You need to sign an appropriate message with that key/address.
For example, this is an example of an appropriate proof of ownership:
-----BEGIN BITCOIN SIGNED MESSAGE-----
My account <account> has been hacked/lost. Please reset the email to <email>. The current date is <date>.
-----BEGIN SIGNATURE-----
<insert address here>
<insert signature here>
-----END BITCOIN SIGNED MESSAGE-----
Here is the unedited post where I posted that address: ...
Note the following elements:
- The message contains the username, the desired new email, and the current date.
- You specify the address.
- You include a signature.
- You link to the association between the address used for signing and the account.
