Topic: Old blockchain.info wallet from 2014 and before -16,17,19 words precovery phrase (Read 1850 times)

This is at least some kind of forward movement! 

When I corresponded with support, I did not provide them with such extended personal data.
 
In the correspondence, I referred to the fact that their service is not an organization to which the authorized government authorities of the jurisdiction in which they are registered have delegated and obliged to collect extended personal data of clients. 
My second argument was that I considered it unacceptable for myself to send my extended personal data to such an unauthorized organization. 
Further, I indicated that the support was provided with my personal data in the form of my email address, which I consider to be limited by KYC and quite sufficient to solve the problem. 
I also indicated that I was afraid of personal data being leaked and used for marketing purposes. 
In my case, this worked positively and they no longer wrote to me about the need to provide them with such personal data in the form of extended KYC. 

They solved my problem after about 10-12 letters.

But, probably, you will decide for yourself what you should do with the issue of providing support with verification data for the KYC procedure.   Or maybe try to maintain confidentiality.

I have finally received a response from Blockchain:

 
I appreciate your patience while waiting for a response.
 
I apologize for any inconvenience caused by the delay in resolving your issue. In order to assist you further, could you please provide additional information?
 
Could you kindly share the following details with us:
 
SMS Number
2FA type used (SMS, Email, None)
Last Date Accessed
Creation IP address
 
Upon receiving this information, we will be able to investigate the matter in our system. Thank you for your understanding and cooperation.
 
Warm regards,
 
Zee | Blockchain.com Support


So it seems I have a fresh attempt of trying to deal with them.

This is just an unclear question.

I suspect that based on your request for the archive file itself Wallet.aes.json-2013 or Wallet.aes.json-2014, for which theoretically you could get the privkey using their tool (and which helped you restore access), or using  BTCrecover, Blockchain support.  com would not send a copy of this file, which is stored in their archived data.  

I think that, firstly, it is difficult for them because they need to transfer a ticket to the technical service from all sorts of simple support employees such as Zee, Molly, Rey and so on..., and the technical service is too busy without such a ticket transfer.  And she will obviously be dissatisfied.
Secondly, they have a formal reason not to resend Wallet.aes.json for security reasons.  This is related to the issue of email addresses being hacked by hackers.  However, hackers still don't know your wallet password, which is required.  But, nevertheless, such a reason can also be used by ordinary support employees, such as Molly, Zee, .....
So:
so far no one has reliably confirmed the repeated receipt from Blockchain.com support of an archived copy of your Wallet.aes.json to the original one  email address.  
I’m just trying to understand whether there are any such precedents over the past 5 years or so.

They might have sent me mine if I kept pressing the issue, but you saw from the hilariously non-sequitur response they gave me to that exact request how difficult it is. I suspect I would have continued to get the runaround for many weeks or months to come, if not years.

Depends on the tool, their official "my wallet backup decryption tool" can export privKeys in bare Base58 format so it has to be converted to WIF to be compatible with wallets.
But AFAIK, it wont work in v0.0 old wallet.aes.json files, the GitHub repository of that tool is archived so issues like this may not be solved.

As for other tool, I haven't tested all versions but their old v0.0 and v2.0 or newer wallets can be dumped using BTCRecover.
However, it seem to be having problem decrypting the private keys if it has a second password even if it's provided in the command.
With that, --dump-privkey will not output any private keys and --dump-wallet will output encrypted private keys if the wallet has second password.

Never heard of any since it's pretty simple in the past with (Gurnec's) old BTCRecover's wallet extraction script which for some reason, not working now.
Maybe because people just used that or the url method instead of going through their customer support.

nc50lc
Thank you for periodically writing posts in topics about using Blockchain.com Wallet that are very valuable for other users of our forum.

 In this regard, I have several questions for you, since it is clear that you are an experienced specialist,
 Question 1:
 If the user has the file Wallet.aes.json received from Blockchain.info/com in email or downloaded the file using https://../.../?  format=json,
 Is it always possible to extract the privkey from these files? For example, using BTCrecover or other tools. Is this true for all Wallet.aes.json files starting from 2011, or is it still not true for all files?
 Question 2:
 Do you know of cases where, at the user’s request, Blockchain.com support would resend to the client of this service a backup archive copy of the Wallet.aes.json file (as of the date the wallet was created) to the same email address that was used when registering the wallet.  Or have you not heard of such precedents?
 This is important for those who have lost these files, their wallets or access to old letters in their mail.

 I'm only talking about cases where users definitely remember or know the passwords for their wallets.
 And when users are the real legal owners of the wallets.

@nc50lc
Yes, I meant "seed phrase." Sorry, I'm not great at some of this terminology.

@delfastTions
Yes, your summary is correct. Except for the part where you said I didn't waste time with Blockchain.com support. I wasted many hours.

Also, hilariously, the response to the email I sent (I pasted it above), in which I concretely requested two things from them, was as follows:

"Hi Gibbousmoon,

Thank you for your patience!
 
I wanted to check in to see if you're still experiencing difficulties with logging in and getting stuck on the loading page. I noticed from your previous conversation that you've already tried various troubleshooting steps, such as downloading the mobile app and using a different browser. If you're still facing the same issue, please do let us know.
 
Warm regards,
Zee"

After I described exactly how each of the mentioned troubleshooting steps had failed. SO TYPICAL of blockchain.com support. It's like communicating with a primitive AI that cannot remember the previous content of a conversation, or conversations with ChatGPT where it periodically forgets certain details or instructions earlier in the conversation.

Anyhow, I've just created an Electron Cash wallet and transferred out the little bit of Bitcoin Cash that was still sitting in the blockchain.com wallet. I will leave that disaster of a company behind, and thank goodness there are better options in 2024 than there were in 2013. Also thank goodness I was paranoid enough to also save that JSON file.

Thank you all again for all your ideas and encouragement!

Gibbousmoon
You can now be congratulated on the fact that you finally gained access to the wallet and withdrew your BTC to a normal Electrum wallet.
 It's probably best to just forget Blockchain.com Wallet like a bad dream and never use it again.

Fortunately, you did without correspondence with Blockchain.com support and did not worry yourself and would not waste your time on this idiotic activity, which is unlikely to help you.  Other users of the Blockchain.info wallet have much more complex situations.  This is what experience shows.

 If I understand you correctly, then through the Blockchain.com devs tool (https://login.blockchain.com/wallet/import-wallet) your access was normally restored using Wallet.aes.json-2014.
 And earlier, nothing worked with another tool Blockchain.com devs (https://github.com/blockchain/my-wallet-backup-decryption-tool).  Neither with the file wallet.aes.json-2013 nor with wallet.aes.json-2014 you have nothing succeeded ?  Probably their code is just buggy.
 This is right?

 If this did not help, then of course it would be worth using BTCrecover.  It would allow you to find out the privatekey of your wallet on the Bitcoin mainnet.  And any non-custodial wallet would be able to process your account.

The backup phrase is in the User Menu icon (upper-right, "person" icon), then go to "Security".
Find 'Secret Private Key Recovery Phrase' and click "Backup", or if it was backed-up before, click "Backup Again".

A fine choice, that's better than keeping it in a web wallet.
Just make sure to apply all necessary safety precautions and your funds should be safe in Electrum.

Take note that Electrum's Seed phrase isn't BIP39 compatible so it can't be imported to other wallets that don't support Electrum seed.
(you meant "seed phrase" not "passphrase" right?)

So, here's the thing. I already tried to decrypt my 2013 wallet using my old password (which I could even confirm with blockchain.info's 19-word mnemonic) and My Wallet Backup Decryption Tool.exe, downloaded from https://github.com/blockchain/my-wallet-backup-decryption-tool .

Let me also clarify that the 2013 wallet file is one that I downloaded in 2013. I downloaded it a second time in 2014, and I have both of those JSON files. I have not downloaded the wallet since that time; does that matter? I've tried decrypting both files using the above tool and my old password (and a few other variations for good measure), and every time it returns the error "Error decrypting wallet, please check that your password is correct" in red.

So what exactly will BTCRecover do for me? Which of its functions am I to use?

EDIT: I DID IT!

I tried to use my 2014 wallet file at https://login.blockchain.com/wallet/import-wallet , and this time it changed it successfully! AND allowed me to log in to that new account (which is not attached to my email), which kinda proves that my entire account was somehow borked by blockchain.com; that's why I couldn't log in and yet others can.

So, now that I am in, I can't figure out how to access my new pass phrase so I can write it down and back it up. Can it not be done from the website interface?

(Thank you so much to everyone who has been helping me!!! I'm almost there!)

EDIT 2: OK, I've successfully transferred all of the BTC from blockchain.com into a new Electrum wallet with a new passphrase.

According to the logic of working with a wallet, this is exactly what should be done from the devs side, since the wallet has the same ID.  

Visibly some users of the Blockchain.info wallet actually have an old (imported) Legacy address on the “Wallets & Addresses” tab. Even if this is the case, then I think that it did not work for all users.

And if this were so, then gibbousmoon would have discovered this tab in his wallet a long time ago and, accordingly, this address with a certain amount.  And he would not have written a request for help either to support or here in this topic.  
Therefore, it is obvious that he does not have this address in his w2021 wallet on the tab with “Used Address”, (“Legacy”).  And it should have been on the list because it was used.  And some other  “imported addresses” tab is also missing in his wallet.

As I understand it, many Blockchain.info users have lost their old addresses.

I wonder if you remember if your funds sits on your legacy wallet address or HD wallet address? or otherwise, check the transaction/s' timestamps on block explorers.

Because if your funds sits on a legacy wallet address then the 12 word mnemonic seed is useless as it only covers addresses from blockchain.com'd HD wallet. From what I remember from the people whose accounts transitioned from legacy wallet to HD wallet, the legacy address/es ended up on "imported addresses" tab.

Thank you, this is all correct!

About WIF, correct and excellent link.  

About BlueWallet,
I’ll add that if in BlueWallet the card icon is:
Legacy (for one private key) (1.....) - green (as in your picture),
P2PKH (HD Legacy) (1...) - red,
P2SH (3  ....) - dark blue,
P2PKH/P2WSH (bc1q...) - blue.
This is exactly what I meant.

---

I think this:

 You now actually have two identical wallets in the Blockchain.com system (w2013 and w2021).
 Both have the same email address to confirm login;
 Both have the same ID in Blockchain.com's proprietary format:

 12345678-90ab-cdef-1234-567890abcdef

 w2021 with BIP39 encoding;
 w2013 with its own and outdated encoding from Blockchain.info (BIP58?).

 As a result, Blockchain.com simply cannot connect these 2 wallets.  The w2013 address is not imported into w2021. 

Contacting Blockchain.com support, in my opinion, is completely useless.  This is a waste of both your time and your nerves. You will not be able to log into w2013 as usual with email confirmation. No matter how hard you try, you can always use this email address and wallet ID to log in only to w2021.
 To solve the problem, the only option left is to extract the private key from your wallet.aes.json (2013) using BTCrecover.

 This is probably the only real option to get to the 2013 wallet.

 If anyone knows another option, please write your suggestions in this topic.
But only proposals tested in practice and specifically with the old wallets Blockchain.com/info.

I believe he is referring to Bluewallet's GUI. Bluewallet supports multiple wallet formats. The Legacy Bitcoin wallet is presented with a green card color in the user interface.


https://bluewallet.io/bitcoin-wallet/

I'll be more than happy to do so. The community is helping me, so of course I want to help the community back. Mind if I clarify a few things?


What's going on here? Can you share more information?

This is indeed the tool I used to try and decrypt the wallet file:
https://github.com/blockchain/my-wallet-backup-decryption-tool

The link you gave redirects to here. As I said, the tool failed to decrypt the wallet.


What is WIF?


What is a green card?

I think that if you really have an up-to-date copy of wallet.aes.json(2013), which you saved and you remember the very first password that you used when creating the wallet and then did not change it, then the recovery tools from the Blockchain.com service, for example this:
https://login.blockchain.com/wallet/import-wallet   they won’t help you. 
The experience of other users confirms this. 
In your case, the fact that you saved the original Wallet.aes.json (lucky you!) means that you will be able to get to your private key, but only using BTCrecover, and restore access to the wallet using the private key when you extract it from wallet.aes.json in WIF format. 

In your case, I would stop corresponding with Blockchain.com support due to the empty and useless waste of your time.  They still won’t really help you, but will constantly send formal and template answers. 
In general, having wallet.aes.json, you need to forget about Blockchain.com altogether and use Electrum or Blue wallet using the private key in WIF.  Blue wallet will accept your private key and open your old Legacy account (green card). 

Wish you luck! 

If with the help of these tips you manage to gain access to your old wallet, then please write about your research on this issue here in the topic.  This can definitely help many forum users in the future.

A few clarifications:

The 19-word phrase is not a wallet passphrase. It is a mnemonic phrase, internal to Blockchain.info. Its only function is to provide access to the original password used to create an account on that service.

The 12-word passphrase they issued in 2021 IS a wallet passphrase. It passes the BIP39 checksum in Electrum, so it is a valid address. This was intended to replace the original 19-word mnemonic. Good on them for issuing it.

I have a copy of the original JSON wallet file that I downloaded as a backup in 2013, but I only tried to decrypt it for the first time this year, and the original password (which can be confirmed by using the 19-word mnemonic on their website to make them tell it to me) does not work. That is truly puzzling. In any case, I expect it would only tell me the 12-word passphrase anyhow? Which I already have.

I've used the same email address with their account since 2013, so that should not be an issue.

I think (I could be wrong) that what I need is more technical information on the wallet type and derivation path for wallets created in 2013. I'm hoping that if they share that information with me, I can finally access the wallet, even if they don't fix their website to the state where I can log in.

I'll make a guess:
 You have your “old” address of the “old” Blockchain.info (!) wallet - the one for which you have 19 words “like a seed phrase” and which, if you know the wallet ID in the format 12345678-90ab-cdef-1234-567890abcdef, and  if you know the correct password, these 19 words are useless to you (hereinafter referred to as “wallet 2013”).
 You are unable to import an account from wallet 2013 into your “new” Blockchain.com Wallet - the one for which you have a 12-word seed phrase, (hereinafter referred to as “wallet 2021”).
 Thus, access to wallet 2013 is lost.

My next guess is:
 To confirm login in wallet 2013 and wallet 2021, you are trying to use the same email address.
 Or there is an option when for wallet 2013 there was only an alias and there was no need to log in to it after confirmation by this email (this is typical for the oldest Blockchain.info wallets, - until 2014 - confirmation to enter the wallet by email was not required, it was used  just your nickname and your password).

 Since Blockchain.com, and previously Blockchain.info, publicly state that they make archival backup copies of Wallet.aes.json wallets upon registration and after each use, then, therefore, these copies are available in the database archives of the Blockchain.com service itself  .
 Therefore, it is theoretically possible to request an archived copy of your Wallet.aes.json from Blockchain.com support.
 If you can get the source file for wallet 2013, and if you remember exactly the password for your first wallet, then you can use BTCrecover to get the private key of your account, which you currently do not have access to.
 So it’s probably worth trying to ask Blockchain.com support to find it in the archives and send you a copy of the source file Wallet.aes.json for wallet 2013.
 Now I’m just trying to find out if any of the forum users managed to get an archived copy of Wallet.aes.json from Blockchain.com support.  It seems that there have been such precedents before.  And BTT users wrote that they succeeded.

 But now no one has yet answered or confirmed that he succeeded.
 

Thank you for the suggestion, but that was one of the first things I tried. In fact I've spent hours trying to get Electrum to accept the wallet. It always creates a wallet with 0 BTC and no transactions. And yes, I made it with BIP39, because that is the only thing you *can* do to get Electrum to accept the wallet. I've tried many different derivation paths, including all the usual suspects.

I can see the public address for the wallet, and all the funds are still there.

This is why I am asking Blockchain.com for that information about wallet type and derivation path. Maybe they know something I don't. Blue wallet will try various derivation paths until it thinks it has the right one, but it too creates a wallet with 0 BTC and no transactions.

Incidentally, the wallet was created in 2013. At that time, Blockchain.info only gave me a 19-word mnemonic (I can still use this to access my former password, but it is otherwise useless). They issued me a 12-word phrase in 2021. Implementation methods were highly varied in 2013, but I think HD structures based on the BIP-32 standard were typical. BIP-39 had not been finalized yet. It's possible (even likely?) that the 12-word pass phrase they issued me in 2021 follows the modern BIP-39 standard, but I really don't know. I'm just kind of floundering about here.

Again, thank you very much for trying to help, and if you have any other ideas (even wild ones), I am grateful for them.

If your Blockchain.com wallet was created after 2016 and you know the 12-word seed phrase from your wallet, then it should also be accepted in the Electrum wallet. 
When selecting Electrum wallet settings, you just need to put the icon in the BIP39 column. 
I recommend you try this option.  It is possible that this way you can start managing your wallet.

Here is an update, in case people are interested. I sent the following email to Blockchain.com today:

***
Hello again Asha,

Any progress? I wanted to let you know that I tried the same steps I described above on a never-used installation of Edge, and had the exact same symptom of the never-ending flashing circle log-in attempt.

To eliminate the possibility of a wrong password, I tried entering in a few incorrect ones on purpose, including one that I used in the past. Every time it returned "Wrong password." Only when I enter the correct password does it begin the never-ending flashing circle. Please share this information with your engineers, if you think it will help them troubleshoot the problem.

Also, there are two things you can do to help me take action:

1. Tell me the correct derivation path and wallet type for the 12-word pass phrase you issued me in May of 2021, so that I can try to get another wallet to recognize it correctly. Electrum (Windows) has a checksum that will return "invalid" if the 12-word passphrase is invalid. It recognizes my wallet phrase as valid, but it can't see the wallet, probably because one or both of those two values is incorrect. Blue wallet (Android) has the same issue.

2. Send me a recent copy of my encrypted JSON wallet. If it is recent, I may be able to use my current password to decrypt it. It will probably just give me the same 12-word passphrase I already have, but maybe there will be other info in there that will give me a clue why other wallets are not recognizing the account correctly.

As always, thank you for helping me restore access to my funds on your service.

I hope you're having a good day.

Sincerely,
[my first name]
***

If anyone has any ideas on other information I can share or request, please give me advice. My life's savings are in that account, and I'm at my wit's end.

Ignoring your ticket from Blockchain.com support seems to be becoming their style of communication with clients.
Previously, I also encountered complete disregard for my ticket regarding some issue and the issue regarding my wallet was never resolved.  I lost access to the wallet that I asked support about.  The issue was never resolved.  
Fortunately, there were only a few thousand satoshi in the wallet, which of course is very little and can be considered just “dust”.  

  Of course, we can advise you to contact Peter Smith (CEO and Co-Founder at Blockchain.com) and Mimi Brady (VP of Customer Success Blockchain.com) directly.

  Here, for example, X Peter Smith:
  https://twitter.com/OneMorePeter/

  Or Mimi Brady LinkedIn:
   https://www.linkedin.com/in/mimibrady

  However, the experience of other clients also shows that their assistants or secretaries will not necessarily answer you.
  You can probably try to correspond directly with the executives of Blockchain.com.

  But of course there is no guarantee that your issue will be resolve.    

Here is another option for communication, but this guy has not appeared on our forum for a long time: Perhaps he has something to do with the devs of this service. (for PM?) :
https://bitcointalksearch.org/user/blockchainwallet-407333

It is ridiculous how they can boldly write this in a response being centralized as they are. Users will not be getting into thee issues frequently if their wallet was truly non custodian.

It very possibly was and they are aware that the funds there have been long spent. They have terrible customer support service and even worse security protection.

- Jay -

Blockchain are completely ignoring me now.

I've had no response back from their complaints email.

I have no idea what to do now. There doesn't seem to be any external mediator / ombudsman I can go to.

Chances are it was an inside job as I had left the wallet without any intervention since 2014.

It doesn't update. It's the same problem I have with trying to log in. Oh well, I guess it's the same bug, or a related bug.

Still, very weird that it happens to me and doesn't seem to happen to anyone else. I've tried to log in across multiple devices, in multiple browsers, including a fresh installation of Chrome, with no extensions installed, in an incognito window.

Blockchain.com is looking into it, but unfortunately had this to say: "Unfortunately, I am unable to provide an estimate on when this issue will be resolved." So I need to find a fix myself if I want access to my funds anytime soon. :/

Usually, after you confirm your gadget in the Blockchain.com service system by responding to the icon in the message to your email address associated with your account, then on the previous tab of your browser, where there was this inscription about confirming login to your account, you are automatically directed  exactly to your account.  For me it happens this way. 

But you are in correspondence with Blockchain.com support, maybe they will finally answer you more accurately?

Hello. I just made an account to respond to this thread. I too am currently in negotiations with blockchain.com to try to regain access to my account. Their login screen hangs for me, so even after activating my device, I can't get in. Anyone else have this problem? In my case, I have my password and access to the relevant email address, and I STILL can't get in.

I tried your suggestion for downloading the most recent .json wallet, and it gave me a screen of code that included "Authorization Required. Please check your email." So I did, and I authorized the login, but returning to the screen gives me nothing.

Can you teach me how to instruct the blockchain.com website to serve a current version of my .json wallet? What am I doing wrong? It might solve all my problems. (Or not, but I'll take anything at this point.)

Unfortunately, none of the forum members have yet written in any of the topics about interaction with Blockchain.com support and whether he somehow managed to once again receive from the support of this service an archived backup copy of the Wallet.aes.json wallet for that  the same email address to which the wallet was registered.  
Although I asked those who have such experience to write here how difficult it is.  

The situation with this issue is as follows:
you can download the Wallet.aes.json file (current version) from the link (1234...-...-...-...-...bcdef - ID your wallet) :

https://blockchain.info/wallet/12345678-90ab-cdef-1234-567890abcdef?format=json
or:
https://blockchain.info/wallet/<12345678-90ab-cdef-1234-567890abcdef>?format=json

However, you will not be able to get all previous versions of your Wallet.aes.json.  thus, including the version that was sent to your email address upon registration (I think the Blockchain.info service didn't always do this 8 or more years ago ??).  
Apparently, also using publicly available archived archive data of this type:

https://web.archive.org/web/20140322040716/http://blockchain.info:80/wallet/forgot-password
http://web.archive.org/web/20141117184219/http://blockchain.info/wallet/forgot-password
https://web.archive.org/web/20230415162458/https://api.blockchain.info/customer/signup

you will also not be able to get to the specific archive data of your wallet.  

So the question arises:
Will it be possible, as a result of correspondence with the support service, to actually get the first archived copies of your Wallet.aes.  json for which you know the password. ?
And how can you then get their private key in WIF format using BTCrecover or other tools  ?  

So, does anyone have experience with requests like this ?  
Please share your experience.

Just an update.

I received no response from the helpline despite two reminders.

I have therefore filled out a form on the complaints line.

Hoping for a response!

You shouldn't be surprised at all here.  
Out of curiosity, I looked at my correspondence with Blockchain.com support, which ended for me with no solution to the issue regarding one of the old wallets and received the following data:
 1st answer - 1 day,
 2nd answer - 13 days,
 3rd answer - 2 days (answered by another specialist)
 4th answer - 1 day,
 5th answer - 13 days,
 6th answer - 1 day (the third support specialist answered)
 7th answer - 6 days,
 8th answer - 7 days,
 9th answer - 1 day (again, replacement of the performer(!)).
10th answer - 17 days...

 At the same time, on my part, I sent requests directly on the day I received a response from Blockchain.com support.

 So they work differently.  And in general, of course, they are not very user friendly towards clients.  There are many empty and formal answers that are not relevant to the question or request asked.

Well I'm still waiting for a response from Blockchain so it seems like they are ignoring me know. I sent another message to chase them up yesterday but still nothing.

Excellent!
It will be very interesting what they will answer.?
 In general, many early adopters of Bitcoin and cryptocurrencies are interested in the question of how problematic it is to receive archived copies of Wallet.aes.json from Blockchain.com, which were registered back in the days when the service was Blockchain.info.  Having looked at some posts in the topics on our forum on this topic, I still don’t understand how difficult it is to get archived files from support at Blockchain.com.  

---

Having also looked at discussions on interaction with Blockchain.com support, I discovered that, for example, this user Vodka131 writes that he received his Wallet.aes.json from Blockchain.com.  
But it is not clear how realistic it is to get from them exactly the first source files Wallet.aes.json from their archived data.

Thanks very much for your continued support.

I have sent a message to Blockchain using your text and including dates etc.

I will let you know their response.

I would simply write them something like this:

   
    Hello there, 

    I have an email address that I used in 2014 (15,16?) when I first registered my wallet in Blockchain.info. (__@__. ___) (If you remember the exact date of registration, you need to write it down).
   I also have the ID of this wallet ___-_-_-___
   I know the password I used when registering this wallet.
   The source file of this wallet Wallet.aes.json of this wallet was not copied and saved by me in a timely manner.
   However, I believe that an archived backup copy of my wallet's Wallet.aes.json file was saved by your service, since according to your public document (https://www.blockchain.com/en/learning-portal/how-it-works/):
 "We've Got Your Back(up)
 “Your encrypted wallet is automatically backed up to our servers.  To safely store your wallet, we add another layer of security by encrypting your wallet a second time.  Securely storing your wallet on our servers ensures that you can access your wallet from any (and all) of your different devices.”

    Based on the information presented above, I ask you to send to my above email an archived backup copy of the file Wallet.aes.json of my wallet ID __-_-_-___ (dated 00.00.2014(15)(16?)

Best,


And very interested to see what they answer.

So I replied to them in a more stern manner this time and once again asked for the email to be changed back to the set-up email. This is their response:


Thank you for your message.
 
I am afraid that no manager can resolve this, as we have been telling you, our wallets are non-custodial, we are unable to make the change you are asking us to do. We cannot change its email address as your wallet is non-custodial only.
 
Additionally, if there is an email change that you may not have done, it means that this account has been compromised, a third party may gained access to it and in turn changed its email address and even likely its login password that we cannot know of. What we have been telling you is that there is noting else we can do to assist you when it comes to regaining access into that account which account has not been accessed for multiple years now.
 
We cannot also know if there are any funds held within that account either.

As a non-custodial wallet provider, we do not have access to or knowledge of the addresses within users' DeFi Wallets, nor do we have access to users' funds within those wallets in any way. This helps protect our users' security and funds from malicious parties; however, it also means that we have limited information about them.

You can learn more about how our wallet functions with the information below. Sorry that we could not be of more help.
https://www.blockchain.com/learning-portal/how-it-works
https://www.youtube.com/watch?v=wOzqspulYf0
 
Mike | Blockchain.com Support



So now I have no idea what to do, I guess I try their complaints line?

Thank you for your reply.

Yes, if they could send me the file then that would work as I have the set up password.

Earlier in the correspondence i sent them the wallet ID. This is when they responded by saying the email address attached to it was a different one. So I guess if they have found the wallet then the Wallet.aes.json is there also?

If they could just revert the email back to the set up one, this would solve it. I guess the only thing is that if someone else has entered the file then they may have changed the password?

Yes it's frustrating as I have literally all of the security info. It's just the email that has changed. I'm thinking that something happened during that period around 2016, and it could easily be an error by Blockchain.

I'll send them another email and let you know what happens.

I also think that 18 of your letters is too many and it’s too annoying. 

But I would try to continue correspondence with them and start asking or maybe persistently demanding that support send you an archived backup Wallet.aes.json (created when registering your wallet) for your ID by email.  Judging by what they wrote in their documents, they probably have these files in their database archives.  But of course you need to know your password that you used when creating your wallet. 
I think it's just quite laborious to search for these archived backup files, and it's easier for them to write you and all other users the same type of formal answers that don't solve the user's problem.  But I don’t know, of course, when they backed up their databases. 
I would also start referring to consumer protection legislation.  If you have cryptocurrency in your account, then the lack of access to it due to the fault of the service is clearly an offense on the part of this service. 

This is how I would act. 

And we also need to ask our forum users if they know of cases when Blockchain.com support sent them archived copies of Wallet.aes.json?

Ok so this is the response I got back from Blockchain:

Hello,
 
As we wrote, unfortunately we are unable to help recover or reset passwords. This is not a matter of policy but simply that it is impossible for us to reset a wallet's password due to the way the file encryption is designed. Please try every possible password combination you may have used.
 
You can use the legacy mnemonic to reveal the password at the time of recovery phrase creation here,
https://login.blockchain.com/wallet/recover-wallet  Keep in mind the mnemonic recovery phrase only reveals the password at the time of phrase creation, if the wallet’s password has been changed since the recovery phrase was created then the information it provides may be inaccurate and out of date.
 
The older version of our wallet has been discontinued. This transition period was ongoing throughout most of 2016, and now upgrading your wallet to the latest version is required to access funds.
 
Wallet.aes.json backups can be imported here: https://login.blockchain.com/wallet/import-wallet . Please note, this process does require the correct wallet password in order to decrypt the file.
 
If you do not have the correct password or an accurate recovery phrase, then access to the wallet and any funds it may contain has been lost.
 
You can read more about how our Blockchain digital currency wallet works - https://www.blockchain.com/learning-portal/how-it-works


So I've sent a total of 18 emails so far. On virtually all of them I have spelled out that I have the ID, password and mnemonic code. Yet his first line is "As we wrote, unfortunately we are unable to help recover or reset passwords"

I am losing the will to live lol.

I am thinking that maybe the email change has something to do with the transition of the wallets in 2016? I have no idea. All I need is for them to change the email back to the original one used for the set up.

I just can't believe the ineptitute of the helpline staff. Should I just send a message to their complaints line at this stage?

Yes that's true, though i won't give up.

Their answers are very much robotic, copy and paste.

It's shocking really that company who hold the keys to so many peoples money / life savings/ fortunes, are so apathetic and blase about it.

Banks get a bad press but they are leagues ahead.

I see you very politely write a letter in support of Blockchain.com.

 I also started to communicate with them politely, but when I went to the 5th or 6th useless and stupid answer, my nerves could not stand it, my letters became rude and demanding. 

In my opinion, the support team has a special technology to write the first 5-7 answers about nothing at all and do nothing.  Perhaps the problem applicant will get tired of this and he himself will be left behind forever with his problem.  Especially when he has a couple of dollars, or a couple of tens of dollars in his account.   

Thanks for your advice guys.

I have sent the following email to Blockchain:



Hi Mike,

As you can imagine, I’m very frustrated about not being able to gain access to my wallet as this represents a significant amount of money to me.

As I have the following information:

Set up e-mail address
Confirmation email from Blockchian.com for set up
Wallet ID
Password
17 word mnemonic code (17 as it was set up in 2014)

This should be all the information I need and the apparent change in email address is out of my control.


The email address isn't involved in encryption as the "wallet.aes.json" file on your server can exclusively be decrypted by the password.

I am seeking advice on a crypto forum. Blockchain.com has reverted email addresses for forum members and this what I am asking for you to do.


Please could you help me to gain access to my wallet by reverting the email to the original set up email.

Your records should show this and I can provide proof as I have emails from blockchain.com to this email address.


Many Thanks,

That's only useful if he has access to the encrypted wallet file.
Without access to the email to authenticate the login, he wont be able to get it using tools that can download it from their server.

What's troubling in Osiris100's case is the fixation of Blockchain's support in the password (unable to reset password) despite him having access to the password.
Perhaps they are misunderstanding your query that leads them to deny any request to reset your associated email address?

As far as what the so called "very way the file encryption is designed" is concerned, the email address isn't involved in that encryption as the "wallet.aes.json" file in their server can exclusively be decrypted by the password (plus second password if set).

Actually, what Blockchain.com support writes about is that if you yourself did not change the email address to confirm login to your account, but this email address has been changed, it means that someone did it and the wallet is definitely compromised.  
And of course you can’t use it even if you still get access to it.

 In your case, I would try the following course of action.  

If you know for sure that it was from your currently working email address that the wallet was registered, then you can continue corresponding with support and invite them to send you an archived backup copy of the Wallet.aes.json file (by the way, if you don’t know the .  aes. means that the file is encrypted in this case with a password that you yourself created during the initial registration of your wallet).
 The Blockchain.com service has a tool for importing Wallet.aes.json using this password, known only to you. (https://login.blockchain.com/wallet/import-wallet)
 After such decryption, you will be able to find out the privatekey of your account.  And accordingly gain access to this account.
 However, it may be difficult to ask support to send you this file.  It really is possible.  Here I don’t know how user-friendly they are.  Their arguments may also be logical and consist in the fact that such sending of the Wallet.aes.json file is also partly a violation of the security protocol.  Due to possible hacking of your email address.
 But still, it is precisely this way of solving the problem that I would move on.

 Here are some more useful links to Blockchain.com documents for communicating with support and for a substantive, reasoned discussion of your rights as a consumer of the services of this service

https://www.blockchain.com/en/legal/terms

https://www.blockchain.com/en/legal/privacy

https://www.blockchain.com/en/learning-portal/how-it-works/


Here is another useful post nc50lc on this topic (Wallet.aes.json)

https://bitcointalksearch.org/topic/m.63278032

This is the response from Blockchain. I re-iterated that I had the original email address and would like the current email (which i don't recognise) to be changed back:

Hello,
 
Thank you for your message and I am sorry to hear about this. If there is an email change that may have performed in your account that you do not recognize then your account should be considered as compromised and it should be no longer used.
 
Unfortunately, we are unable to help recover or reset passwords, nor can we change back the email address of that account. This is not a matter of policy; this is due to the very way the file encryption is designed. If you’ve forgotten your password, please try every possible password combination you may have used when you created your wallet, bearing in mind punctuation and capitalization. If your account was compromised, then I am afraid that this is likely the reason you are unable to access it.
 
If you backed up your wallet using its 12 word recovery phrase, then you can recover access to your account by clicking here or by clicking "Forgot Password" on the mobile app. If the "Continue" button is inactive or you receive an “Invalid Recovery Phrase” error, then the recovery phrase submitted is inaccurate.
 
If you do not have the correct password or an accurate recovery phrase, then access to the wallet and any funds contained in your DeFi Wallet have been lost. You can read more about how our wallet works here: How it Works | Blockchain's Non-Custodial Wallet
 
If a wallet becomes compromised, it should not be used to hold funds. You can visit https://login.blockchain.com/#/signup and create a new wallet with a new email address and a new, unique password. Before sending funds to this new wallet, complete all Security Center steps under the Basic tab. This includes verifying your email, enabling 2FA, and making a backup.
 


I have no idea what to do now. Looking back at my emails from Blockchain, I had the confirmation of account set up straight away. Then in 2017 I had an email asking me to confirm my email (I can't remember seeing this at the time so I assume that I didn't) Then finally I had one in 2018 which was a news letter. If the account has become de-activated, would it have been linked to another email address? Any ideas what to do?

I have no doubt that if you previously sent confirmation of your email address when registering your wallet in Blockchain.info / Blockchain.com, then this data is probably saved.  This is due to the fact that this service publicly states in its service documents that data backup is carried out in their service in the form of an archival backup copy of the Wallet.aes.json file for each new wallet. 
So they definitely have your email address. 

Please report here on this forum thread how your problem is progressing.
 I think this is important and relevant for many users, especially among old forum users.

Thank you for your advice.

I have asked support to change the email back to the original one used to create the wallet. I'm not sure they will as nothing has been easy so far and they seem to have no trace of this email address.

I'm being pessimistic but if I ever do get access to my wallet I suspect the contents will be gone ;-(

If someone has changed the email address they surely they would have had access.

In fact, this data should have been processed by Blockchain.com support so that you could restore access to this wallet.

 And immediately after this you will be able to find out private key of your address and you will be able to use the address from another compatible wallet, for example Electrum.  And forget about Blockchain.com as a “bad dream”. 

When I started corresponding with their support, I had the same data that you wrote, and I also knew exactly the date of creation of my wallet. 
And as a result, everything worked out.
 I would encourage you to continue to press Blockchain.com support for an adequate response to resolve your issue. 

By the way, I corresponded with them, sending them about 7-8 of my requests, including quotes from legislation (GDPR).  And accordingly, they also answered me 7-8 times.  At some point in the correspondence, they informed me that they had forwarded the question to technical specialists.  And after that it was decided.  In the original wallet, technical specialists replaced the email address with a new one.

To be honest, dealing with Blockchain.com support is like hitting my head against a wall.

It also seems crazy that when you change the email address for the wallet, that confirmation isn't sent to the original email address. Basically there is no way of knowing that someone has hacked your wallet.

Although I have given the email address used to set up the wallet, they don't seem to have the ability to track this. What I need is for them to change the email back to the original one but I don't think they will.

They have advised me (via a lot of cut and paste paragraphs) to set up a new wallet, give them evidence that I think the original wallet is compromised, then transfer contents from the old wallet to the new one.


How am I going to do that when:

1 I don't have access to the original one
 
2 The contents of the original wallet are almost certainly gone!


So I have the following info:

Original email address used to set up the wallet
Wallet Identifier
Password
17 word phrase

Yet despite this, they are offering zero help to access my own wallet.

Massively frustrated.

In my opinion, when I changed the email address in my Blockchain.com account to a new one, no message was sent to the old address.  Apparently, according to their algorithm, you just needed to confirm the new email by tapping the confirmation icon in the incoming letter from Blockchain.com to the new email address.  So that’s probably why you don’t have a warning about changing your email address in your old mailbox.

  But we are all interested in how users contact Blockchain.com support.
  Please write later what you got from them.  Were you able to restore access to your wallet?

I checked my emails from Blockchain and there were none to report a change in email address.

I'll report as hacked and see what happens.

Yes, that is the reasonable assumption given the situation. Have you checked the email address for any message of a change in email address or an access to the wallet that you did not initiate.

Give that information to their support, reporting the account as hacked. If you had any funds on the wallet before, you can consider that lost already.

- Jay -

I actually found the email address associated with my Blockchain.com wallet (it was the one I thought it was all along and I found the confirmation emails from Blockchain upon set up) This is a functional email but wasn't working on the Blockchain login. After much discussion with Blockchain support, they searched using my wallet ID.

They said this ID is linked to an email address which definitely isn't mine (they didn't give me the full address but a couple of letters)

Should I assume that my wallet has been hacked and that the hackers changed the email address?

I have no idea what to do now. Do Blockchain have a fraud department?

I have the set up email address and all security info.

   By the way, at some stage of my long correspondence with the Blockchain.com support, they also suggested that I contact a  Unciphered company, that would help restore access to the wallet based on my incomplete data.  Apparently they are simply looking for naive clients for this company, or they organized and control it themselves.  Naturally, I answered them so that they would not fool my brain with all sorts of stupid crap, since my question was not about finding lost passwords or mnemonics, but the question was simply simple - the question of replacing an outdated and non-working email address with a new one and using this address for confirmation  my wallet login.
   This is a vicious practice of their support and, in my opinion, they do not behave user-friendly at all.  This is bad for their image, which is clearly spoiled by me because of such stupid correspondence on basic issues.  As a result, Blockchain.com will lose many of its users.
    Personally, I will never use their wallet again because I restored my privatekey and I no longer need their wallet at all.

Such thing can be done by contacting their support like in delfastTions's experiment.
20% fee is too much for a task requiring the information that you already has.
(edit: see his reply in the next page)

Besides, if that service can do that without KYC, why is their support requiring KYC?

Have you passed KYC in that wallet before?
If not, I can't see why they now require it to verify the ownership of the wallet, it makes no sense.

Since you have the original email and some wallet-related info, there may be a way to use those to change the associated email.
Use delfastTions's approach.

That will be a lost cause, the password recovery mnemonic wont be any of help as it will just show your password which you already has.
I showed the link since you've asked and in case you're curious on how it's computed, in case you know the language of their code.

Regarding the external Crypto Asset Recovery firm:


The crypto recovery firm mentions somewhere that they helped people with email issues:
https://cryptoassetrecovery.com/posts/not-receiving-blockchain-authorization-emails
-->On the bottom of the page after mentioning the official KYC procedure to change the email it says:
"This can often be a frustrating -- and time-consuming! -- process to go through. We have helped dozens of people change the email addresses associated with their wallets -- often within a couple of hours. If you’d like help working through this process, please contact us."

That sounds promising but they take 20% which is kind of steep for a "couple of hours" of work as opposed to a weeks long brute force effort...
But I guess something to consider.


Thanks for the link! Gotta look into that, no idea what to do there... do I need to compile stuff? It's the source code right... you're saying I could recalculate the words? Because yes I do have the password still...

Yeah I do have the password but basically the solution now is KYC or that service....

Thanks

That service offers bruteforce service to partially lost passwords which isn't the issue in your case.
They even have a note in the site that:
That password recovery mnemonic will be useless in your case since it'll just show your password when restored to their old recovery webpage.
Unfortunately, it's different from the new version's 12-word BIP39 mnemonic seed.
Anyways, try to reproduce it from their old code: github.com/blockchain/unused-My-Wallet

Have you mentioned to them that you have your password?
If yes, they must have been told to always recommend it regardless of the users' situations or they aren't paying attention to the actual concern.
If not, the whole debacle about their suggestion to use the service and try to recover the mnemonic is due to that lacking crucial info.

Brilliant! Thanks for your efforts and sharing!

I have, as many it seems, almost the exact same problem, except I have lost my recovery mnemonic.

I have:
-The Wallet Identifier
-The Password
-The main Bitcoin address witch shows the unsent output not moved ever since wallet creation in 2014
-The email account

Now regarding the email account, it's one that expired unfort. due to not using it.
So when I logged in, it sends the authorization email to it and waits for confirmation.
(I later realized Blockchain.com always "confirms" or acts as if the credentials where entered correctly, you can enter any password, email or wallet ID without it producing an error message (i.E. it gives you no hint that you have entered an invalid data point, which I guess is good opsec practice regarding hacking, but sucks to rule out data entry errors on the legit users side.)

I managed to contact the email company and reactivate that ol' email address after paying a fee.
"Yey" I celebrated, ordering that Lambo in my head thinking I solved the problem.

Unfort. still no authorization emails from formerly owned by Roger Ver's shitshow webwallet.

So after scouring the web and all the horrible complaints regarding Blockchain.com (formerly .info's) support / service, I attempted contacting the support.

I had the exact same experience as you and many here, regarding re-accessing an old wallet where the authorization emails never arrive.
Unfort. I don't have the darn mnemonic although I have written down all the other data meticulously for many other old online wallets.
I provided all the info I had;
-The wallet ID
-the first transaction i.E. the wallet creation date
-the transaction numb er
-the last access date
-(i didn't have the ip address I accessed the wallet from - I mean like who would wtf)
-I didn't sign up with an sms

First they gave me the run around with suggesting again to recover with the seed words and trying every imaginable password variation, as well as the check your spam folder, white list Blockchain.com and case sensitive email address entry etc.

But again, I don't have my mnemonic, the retarded Blockchain.com one from around 2014 that generates the seed from the password length and I had a very long one so probably way over 20-30 words (as confirmed by other wallets I still have in my records).

So finally a support agent wrote me this:

"After reviewing your account, we have determined that it is a non-custodial account that has not been verified in our system. As a result, you are not receiving the email because there are no custodial balances associated with it."

SERIOUSLY?

Also they suggested to use an external Crypto Asset Recovery firm:

"If you don’t have your password or Secret Recovery Phrase and believe the funds within your wallet are over $500, we suggest contacting our partners at Crypto Asset Recovery by filling out this form. They specialize in helping users regain access to their self-custody crypto wallets."

-I might try this but they take a handsome 20% fee.

-I guess I might give the legal notice angle a try, although not sure on how exactly to go about it yet...


Also since the mnemonic is generated by the password (and the wallet identifier??) is there no way to re-calculate the words from the password and the wallet ID or however it's done? i.E. in the exact way Blockchain.com generated the seed words in the first place?

Thanks for any ideas, suggestions and further experience with the Blockchain.com support! Much appreciated!

Cheers and congrats lads on the Bitcoin price! Pamp it! 66K and to the moon!  
B&R

Yeah!  There are two options, the first, if you don’t even remember the email address yourself:  ____@_____.com (...  de, ya, ca, ph, .......) then the task is of course more complicated.  I wrote about this.
 And in the second case, if you still remember a specific email address, then, as my experience shows, replacing an email address in place of a lost one is done quite easily by the Blockchain.com technical support service.  And you can log into your old account after confirming your gadget from the new email address.  
But even if you completely forgot your email address, it’s still worth trying to communicate with support.

What if there are still some Satoshis at the old address?  

His problem is, he does not even remember or have access to the email address he used for signing up to the wallet service.

---

I have just tried to rest the password of my old blockchain wallet and guess what? No reset link is even sent to my email address. This wallet service is a huge joke, and it just leaves its users stranded 

I will clarify this information:
firstly, I knew exactly the email address that was confirmed through the reply link in the letter from Blockchain.info at the moment when I registered the wallet in 2015.
 Secondly, this email address has become non-working, you cannot send a letter to it, the delivery system is being abandoned (if you delete the email address completely, then this will happen, if it is forgotten and the password is lost, then this will apparently be more difficult).  
Third: I knew exactly the date the wallet was created.  
So: my request to Blockchain.com support was simply to change the email address to confirm login to the account, which was created in 2015.  
I did not submit any personal information to Blockchain.com support.  
I sent them only the old, non-working email address, the date the wallet was created, and a new email address to replace it and confirm login to the account.  
I also sent a large text in support stating that their request for personal data violates the current legislation of both the Cayman Islands and the European Union and violates my right to privacy and my right as a consumer of their services (since they refused access to the wallet on which  could be my money).  
After that, they stopped asking for personal information and told me that they had transferred the issue of replacing the email to their technical service.  
After that, I was able to log into my wallet after confirmation via a new email.  

And one more thing: if you have 17 words, then you have information about the wallet ID and you know the login password.  This data is enough to enter the wallet after confirmation using the link in the incoming letter from Blockchain.com.  

I will be sincerely glad if my post somehow helps you gain access to your old wallet.

Yes, check out @delfastTions's reply just two posts above yours.
Apparently, you'll have to be "persuasive" with backing from legal papers, law etc.

If you're willing to comply with their "requests" (KYC, AML and stuffs), it may be the straightforward way to set a new associated email to your wallet.
But as you can see in his experiment, there are ways to circumvent those privacy-breaking requirements.

Hi,

I'm also trying to access my Blockchain.com wallet. I have a 17 word phrase, Wallet ID and password.

The one thing I don't have is the associated email address.


I've contacted the support but no luck so far.

If anyone has any success with this please let me know.

This had me thinking, you have a "user name" and not a wallet ID?
AFAIK, the closest thing to a username in the old blockchain(dot)info is their "Identifier".

According to their old recovery page, here (archived, don't use): web.archive.org/web/20141117184219/http://blockchain.info/wallet/forgot-password
the only way to recover the wallet is though their support by "convincing" them that you own it.
But since the identifier is useless in the new version, in case of a successful identification, you may be provided with a WalletID or something.

If your passphrase is old enough, it doesn't include the wallet id, only the password. The only way to recover the wallet id is if you have any old emails from blockchain.info or if you saved it somewhere.

But I will continue my story.
 The experiment was continued by me and was crowned with success.  This happened after I wrote a very long and reasoned message to support with links to legislation on personal data and my rights to privacy.  In general, I corresponded with support for about a month.  Eventually, the Blockchain.com technical service changed the email to confirm the login to the wallet and I was finally able to log into it.  So it turned out to be possible.  

Here is the personal data legislations I referred to.  You just need to quote legal norms in your correspondence and everything can work out without any photographs of your face or documents.


REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016
on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
( GDPR)

CAYMAN ISLANDS
DATA PROTECTION ACT  (2021 Revision)
Supplement No. 1 published with Legislation Gazette No. 29 dated 30th April, 2021.


I recommend that in your correspondence with support you cite the norm of the third principle (c) (GDPR) of working with personal data.  
This principle is present in the text of both laws.


"CHAPTER II
 Principles
 Article 5
Principles relating to processing of personal data

 1. Personal data shall be:
(a)  processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’);
(b)  collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall, in accordance with Article 89(1), not be considered to be incompatible with the initial purposes (‘purpose limitation’);
(c)  adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);
(d)  accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’);
(e)  kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject (‘storage limitation’);
(f)  processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).
......
"

Have you tried talking with blockchain.com's support? however, as we can read from delfastTions posts, unless you're prepared to undergo an identity verification, you should probably forget it. Also, I'm guessing the case will still be reviewed after the submission so success may not be guaranteed after.

As for your bitcoin address, do you think it's everything that has some satoshis? cause you could try to check in any block explorer (e.g. mempool.space) to see how much bitcoins are left to gauge how much you're willing to fight for.

Same problem!

I have 18 word PASSWORD RECOVERY MNEMONIC which is NOT a SEED PHRASE
I also have my user name and password from old blockchain.info
The email address is completely lost.
I also have a wallet address which probably does nothing!

18 word PASSWORD RECOVERY MNEMONIC converts to my password that I already know by using https://login.blockchain.com/wallet/forgot-password (by the way this link recovers only the password and NOT WALLET ID)

Still trying to find a solution to recover the wallet or wallet-id!

Fraudsters take advantage of the fact that Blockchain.com is a fairly large service in the field of cryptocurrency turnover.  He is naturally at risk.  And the next information from the Temporary Commissioner of the City of London Police says in particular:

“National Fraud Intelligence Bureau (NFIB) identified a spoof email address being used to contact customers purporting to be from a Crypto Currency webservice (blockchain.com). Proactive research identified that a further forty two web domains had been registered including “actionfraud.info” & “department-fraud.com”. NFIB have arranged for the web domains to be blocked. “

Seems like that the recovery method is still well and alive. I am sure that this method works for the average user but it is far too much information that I would like any entity to have (and send it in an e-mail form just makes it even worse).
Whenever you sign up for a service such as these you agree that you are the sole responsible to keep any kind of data used to access your account safe (see Terms of Service[1] - Blockchain.com Account Access). In case that happens I guess they make use of part of their privacy policy[2] - 3. Use of Personal Data - in order to get the account back to you. This goes both ways - it prevents malicious actors of gaining access to the account but also makes the legitimate user forced to give up a considerable amount of private information in order to regain access to the account. If you explore the previous links that I posted you will see how far these kind of services go regarding collecting information about you.

Best course of action is just avoid them all together.

---

[1]https://www.blockchain.com/en/legal/terms
[2]https://www.blockchain.com/en/legal/privacy

Of course, I am not going to participate in such a humiliating farce if, as a result of the experiment, I am required to undergo enhanced KYC.  If nothing works out in the anonymity mode of wallet recovery, then, naturally, my attitude towards Blockchain.com will change to a sharply negative one.  And this will obviously be partly bad advertising for them.

---

Experiment Diary
08.01.2024
Start.

10.01.2024
2 days have passed since the first request to restore the wallet was sent.  
There were no messages from support.  

11.01.2024
I received the following response from support:
"...
Thank you for reaching out. Unfortunately, I am not able to find an account with the email address you used to contact us with. May I kindly ask if you could confirm your full name and email address you used to create your Blockchain.com account?
..."

My answer :
" .... email address to which my wallet was registered on .. /.. /201.. in Blockchain.info: ....@.... .    I have lost access to this mailbox. Can you change the specified email to a work address:  .....@.....?
To confirm ownership of the wallet, I report the following: I made.... transactions at the specified address: 0jddft.....9a71f0ed,    7a763..... b5c93ea6,..... .
Now I need to restore access to the specified wallet and conduct a signal transaction confirming ownership of this account. Thank you."


12.01.2024
In response to my appeal yesterday, I received a standard and, it should be noted, idiotic and arrogant response, including such a “crazy”  recommendation:
 
" Thanks for reaching out.
~~~~~
If you do not have your 12 Word (this is despite the fact that I wrote everywhere that I have a mnemonic phrase of 17 words. )  recovery phrase, our best current solution is to change the email address associated with your wallet.
In order to process this update on your profile, for security reasons we require you to please provide a high-resolution selfie holding the ID document used during verification and a paper with a handwritten text which must include:
 
Today's date
Today's bitcoin price
Your full name, address and date of birth
Your wallet identifier, current email address, 2FA type, creation date, and SMS number (if any).
Your new email address
 Once we have this information, we will be able to update the email on your Blockchain.com Wallet.
Thanks,"

They must have gone completely nuts      


My answer :

"The wallet I specified in Blockchain.info was created solely by confirming the reply link from my email address on ..../.../ 201... in Blockchain.info, of which Blockchain.com is currently the legal successor (the specified address was given by me in the previous letter).  In 201..., no additional KYC requirements were imposed on me (and other clients of your service) other than confirmation of this email address by Blockchain.info.  Currently, I have saved all the information necessary to restore access to the wallet in your service.  The information consists of a mnemonic phrase of 17 words (and not 12 words, as you write for some reason!).  This phrase was used by your service in 201....  I know the address of my Legacy P2PKH wallet in mainnet btc, created using your service
~~~
I believe your demands for providing such KYC specifically, in this form, and in my case (just replacing the email address!) are not just formal and overly exaggerated, but also simply insulting towards me.  I again suggest that you fulfill your guarantee of access to my wallet as part of your public obligations on your part that arose after my use of your service.  And stop requesting personal data that is unnecessary in this case, which is personal information of a confidential nature and, accordingly, has legally regulated limited access.  I suggest you resolve this issue by simply changing your email address to a new one, taking into account all the data I previously provided and inform me about your decision.

13.01.2024
Reply received:
"Thank you for reaching out!
I understand your point, however, this is the only way we can proceed with request of changing the email address since you could not longer access the verified email address registered to your account. I have no intentions in any way to make you feel uncomfortable. However, please understand as well that this is one of our protocols and we cannot proceed without the requested information.""

---

The experiment failed.
 It became clear to me how anti-user friendly Blockchain.com is towards its clients. 
All that remains is to wish them to go bankrupt quickly and get away from the arena where real cryptocurrency lovers play.

By the way, I wonder how many tens of thousands of accounts of early adopters of BTC they froze based on the loss of email and the user’s refusal to complete KYC in such an evil form as they wrote in their damn “protocol”?  And these people lost their BTC forever.  Such actions can probably be regarded as theft.  Do you think I'm right?

I know someone that recently (~ 1 year) has lost access to the e-mail associated with their blockchain.info wallet created about 5-6 years ago. They only had their wallet ID and the password but since they were logging in from a new IP, a confirmation e-mail was always sent to that specific (and lost) e-mail. After some back and forth conversation with the support team he gave up on reclaiming the amount mainly due to the amount of information that the it was being asked. Here's the full detail of the requested information:
If this behaviour still continues (which I suspect it does) be prepared to provide some (if not all) of the information reported before if you want to access your wallet.

Yeah.  It's clear.  

Nevertheless, the guarantee of restoration of the old wallet by the custodial service should be somehow definitely regulated.  
Here I am, knowing this 17-word phrase, trying to figure out whether it will be possible to restore access to the wallet with the help of their support.  
Access to the original email has been lost, although I know this address myself.  It is generally impossible to restore access to this email.  
I also know the account number in the mainnet BTC to which transactions were carried out in the wallet.  
It is with this set of information that I am trying to conduct this experiment.

In their new wallet version, that would be the users' BIP39-compatible backup phrase that can be restored pretty much anywhere.

Yours, the old version, however do not have a choice but to rely on their support.
Your 17-word account backup phrase is just equivalent to your walletID and password.

Of course I don't  .json.  Apparently it would be easier with this file.

Yeah, https://login.blockchain.com/wallet/forgot-password

Yeah!  You wrote everything correctly.  
It was through this link that I reset the 2FA authentication.  
However, of course, I do not have access to the old email that was used during registration.  
All I have is a 17 word passphrase and I know exactly when the wallet was created.  On the other hand, a cryptocurrency wallet service provider such as blockchain.info or Blockchain.com must develop rules of action in case the owner of the wallet loses access to the email from which he would have been registered.  This is a fairly common everyday situation.  

So I'm trying to figure out how to restore access to this custodial wallet using devs Blockchain.com.  I wrote in a letter to support the wallet id and the exact date of its creation.  And I wrote to them that I had 17 words of a passphrase "seed"?.
By the way, the service you specified from Blockchain.com allows you, knowing 17 words, to recover both the wallet id and password for logging into the wallet.  

I haven't received a response from support yet.  
But I will continue the experiment and report the results here in this thread.

He's talking about their 2FA Reset form, here: https://login.blockchain.com/en/#/reset-2fa
After filling-up the form, it will show the user this message:



Unfortunately, it's requesting for the associated email and not any other email address.

And their Email Authentication isn't their 2FA service so the reset 2fa page isn't going to do anything for your account.
It's only a mandatory authentication whenever you login using a new IP address, all their users has to do that to log-in (so much for being a non-custodial wallet)

It appears blockchain.com can at least tell you the registered email address in your account? so keep pushing onto that  


I wonder if you have the json file (wallet backup file) with you? From what I saw, blockchain.com barely provides help when it comes to legacy accounts so if you don't have that, your chances are much more slimmer than before. They also advertise the wallet as non-custodial so I guess they can take a "we're only a software provider" stance or something similar.


Sorry it wasn't clear to me but what was the specified service? keychainX? or this--https://login.blockchain.com/wallet/forgot-password?

I doubt if support will help you out to recover the account
Having access to the original email would be much helpful, as you would just search up messages from Blockchain.info. That's what I did back then, even when I had forgotten my wallet ID, and it was right there in my inbox.

If changing an email address was that easy without access to the original email, just imagine how many people's accounts would get hacked. That right there would be a serious security loopehole.

I have long had a couple of abandoned wallets that were opened on blockchain.info in 2014.  Then, before them, the devs of this wallet came up with a seed phrase consisting of 16, 17, 19 words.  In my case it is 17 words.  I decided to try to restore access to these old accounts, although there is very little on them, maybe only ~ 1000 - 2000. sat.   But I was just wondering if I could get access to them and find out the real seed phrase to these 12-word in mainet accounts.  I used a service to find the wallet number and password, which is discussed above in this thread.  But I don’t remember, it seems like I didn’t report any of my email to blockchain.info at that time.  I don't remember at all?  But even if I sent them an email address, it was still lost.  So, on this specified service, I reset 2FA and entered a new email in the appropriate column, to which I naturally have access.  Then I received a notification that the recovery process had started.  And another message that the recovery process can last up to 2 weeks.  

Actually why am I writing in this thread.  I'm running an experiment and will report here how this recovery system in blockchain.info works.  How does support work and will I need to contact support again or several times.  Will support respond and what will they say?  And will I eventually be able to restore access to this custodial wallet?  I did all this yesterday.  So far there has been no response from blockchain.info.  When I enter my wallet number and password, it says that I need confirmation by email (to which I do not have access).  So far it's a vicious circle.

Then one or more words are wrongly written down. there areabout 50000 words for each to change.

we have written a brute forcer for it. if you still need help then pls reach out.

/KX

That's the same link OP mentioned in the first post and it didn't worked, he said it returned with "invalid checksum".

Hi,

if you still need it:
You can recover your old blockchain.info wallet here:
https://login.blockchain.com/wallet/forgot-password?guid=

(=

Hello.

Yes its possible to derive the info needed to open the wallet with those words. we just did this here:
https://www.reddit.com/r/Bitcoin/comments/kyfiih/i_had_my_initial_doubts_but_a_wallet_recovery/

Let me know if you still need help
/KX

afaik that phrase can be used only to recover forgotten password, and you will still need to remember wallet identifier
but you said it returns "Invalid Checksum", so perhaps you mistyped or lost one of the words?
btw... is this the mnemonic you get when creating the account or the address?
I asked, because my note shows there are 2 different phrases for my old blockchain account,
one for wallet recovery and another for paper wallet I created there

it's not a seed phrase, they called it as "Wallet Recovery Mnemonic" to work specifically only on blockchain site
this random length mnemonic exist for wallet created before HD wallet becomes standard wallet on the site

16, 17 or 19 words can't be a SEED unless the excess words are customized extensions like Electrum implemented.
But still, you said that "these words" aren't belong to BIP39 word list (really, all of them?); It's not a SEED then.

There's only one Bitcoin-related wallet generator I know (address & private key pair) that can make use of any word and any number of words: Brainwallet.
It's pretty popular during that time, you might have created a brainwallet and imported the private key/address to blockchain.info before.

Does Brainwallet ring a bell?

Patatas is right, what you need is their aes.json file as the keys lie there.

If found, import them here: https://login.blockchain.com/wallet/import-wallet
Then the recovery phrase comes into play if you don't know the password. You can use the link on the first post for that, but I see that there was an error??? errr... hmmm I guess let's worry about it after you find the files.

support dont respond ... i think we had 4-5 btc for sure

I doubt that seed that was generated for the blockchain.info's wallet back in the day was the standardized seed. It was more like a random set of words generated that uniquely identified a wallet's private key and not directly associated with it. Support is still your best bet. How many bitcoins are we talking here anyway?

yes, have 5 seed, because all my brother had his blockchain account
seed contains as i said 16,17,19 words

Would you answer my edited post above?


Have you tried to double check the spelling of the words as well? You might put some misspelled words.

Invalid Checksum whats blockchain info recovery say when i inter my old recovery phrase

Have you accidentally visited and tried this page of blockchain for its legacy wallet recovery https://login.blockchain.com/wallet/forgot-password. I'm sure it would help.

[edit] Seems you have a weird numbers there, can you tell us if what is the numbers of your recovery seed exactly?

In 2013 and 2014 I had some blockchain.info wallet ... In time I lost emails and identifier, I totally forgot about. Recently I fund the mnemonic, aka seed aka recovery phrase. Wowww I was very happy. But my happy was not for long. The recovery phrases are NOT standard long, like 12 or 24 words, the phrase contain 16, 17 and 19 words + this words are NOT in the BIP39 wordlist.

blockchain info support not answer to my help request. I read on internet, reddit, bitcointalk, etc - that blockchain before 2014 used totally other wordlist (not the standard bip39 wordlist) and script to create this mnemonic (seed)

any help and ideea would be appreciated how can I restore the btc address and private key from this old blockchain info's non standar bip39 wordlist ?

thanks for reading

****forgot to specify the recovery do not work on https://login.blockchain.com/wallet/forgot-password?guid=   ---site response Invalid Checksum