Does it seem the profile that you provided above is active here on the forum why not contact him through PM?
Or try to post your issue to this thread below so that all your proofs and complaints are in public. And it seems many users are experiencing the same thing based on some user's posts there
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https://bitcointalksearch.org/topic/ole777-join-us-for-new-and-exciting-promos-5422931The profile already have 1 negative trust but it is related to promoting their business with shill accounts. So if you can provide enough proof ft members will tag him as a scammer.
They are active, although they won't be anymore, in a couple of hours. Their officials works at a very slow pace, with working hours only on workdays --and I think is bound by literal work hours according to the timezone they reside-- and took the day off during weekend. When they're on the "opening window" like today --they're online just a few hours ago-- it's still not a guarantee that they'll come with a solutions as they seems still need to rely the message back and forth between the divisions.
As for your suggestion to post on their official thread, OP
already did that, both announcing their open accusation and trying to
post their issue on the official thread. They're amongst the earliest who raised their complains. It's actually after posting on that thread that the OP were encouraged to make a proper report and accusation on this board so that it can be handled properly --and tidily-- especially as OLE777's thread has became a tangled mess of complains that it starting to get quite difficult to remember whose case is what and which allegations is whom.
I think when Monday ends --as they're about to clock out in a few hours, if they're not already, and will not be back till Monday-- and they're yet to address any of the accusations against them on this board, I'll put a tag as a reminder for active cases.