On Sportsbet.io I have faced injustice

Maasdamer

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Quote from: Danydee on July 04, 2022, 04:43:49 PM

Quote from: ?? on ??

Quote from: jeremypwr on July 04, 2022, 11:00:52 AM

@ All

OP was properly paid for his acca; please stop pointlessly bumping this thread.

/thread

Who are you to tell people what to do.
The bet was won when the other player retired, there was no other outcome possible. Voiding the bet is not "properly paid" .

I just realizing that your reasoning is correct, there is effectively no other outcome !

Maybe and following this case Sportsbet could renew/update de rules to take in consideration such cases !

Of course it is, most of the clowns here cant even count 1+1 together so it seem, just blindly defend sp.io. .

The "undecided market" rule clearly doesnt apply here because he cannot lose the bet. Straight up robbery.

shasan

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Playbet.io - Crypto Casino and Sportsbook

Quote from: fuatcrypto on July 03, 2022, 03:31:07 AM

Just I show my betting slip photos to you. I make Tennis Player win game +4.5. My please lost first set 3-6, 2nd set won 7-6 and 3rd set when my player won game 5-0 another player retired game. How ever my player won game +4.5, But Sportsbet voided my bet. How it possible? How ever my player won game. It this justice?
But more people make bet the same game under 18.5 they lost their money, If game voided why their money also didn't refund back?
Explain me please

There might have not voided the game but voided your bet for some reason. You will be able to get exact information if you can contact with them directly via support. If game was voided then those who lost their fund would be able to get their money back. But that is not possible as the game has not been voided.

Danydee

legendary

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Quote from: Maasdamer on July 04, 2022, 05:41:55 PM

The "undecided market" rule clearly doesnt apply here because he cannot lose the bet. Straight up robbery.

Yes, you are 100% right!

This something like when you bet on a certain or both teams to score , on Sportsbet itself once the goal(s) are scored the bets are credited.. even before the finishing of the match !

So maybe Sportsbet can implement such settings, so when is there no other result option the bet gets validated!

Danydee

legendary

Activity: 2576

Merit: 1248

Quote from: ?? on ??

Quote from: jeremypwr on July 04, 2022, 11:00:52 AM

@ All

OP was properly paid for his acca; please stop pointlessly bumping this thread.

/thread

Who are you to tell people what to do.
The bet was won when the other player retired, there was no other outcome possible. Voiding the bet is not "properly paid" .

I just realizing that your reasoning is correct, there is effectively no other outcome !

Maybe and following this case Sportsbet could renew/update de rules to take in consideration such cases !

jeremypwr

legendary

Activity: 2828

Merit: 4370

🤑 Free Bets have been credited 🤑

@ All

OP was properly paid for his acca; please stop pointlessly bumping this thread.

/thread

Slow death

legendary

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Leading Crypto Sports Betting & Casino Platform

Quote from: fuatcrypto on July 03, 2022, 03:31:07 AM

Just I show my betting slip photos to you. I make Tennis Player win game +4.5. My please lost first set 3-6, 2nd set won 7-6 and 3rd set when my player won game 5-0 another player retired game. How ever my player won game +4.5, But Sportsbet voided my bet. How it possible? How ever my player won game. It this justice?

In their TOS it's clear on this issue, although in my opinion they should review this part of the TOS because if the guy gave up then victory is for the person who didn't give up and then whoever bet on the person who didn't give up should win, but in their TOS they they are saying that if someone gives up then the game is void, we have to respect their TOS.

But the part I don't understand is this:

Quote from: fuatcrypto on July 03, 2022, 03:31:07 AM

But more people make bet the same game under 18.5 they lost their money,

can you post a screenshot of this?

Quote from: fuatcrypto on July 03, 2022, 03:31:07 AM

If game voided why their money also didn't refund back?
Explain me please

you didn't receive money from the other games that were in your parlay?

Saint-loup

legendary

Activity: 2604

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Quote from: ?? on ??

I’m curious about the result of your parlay bet, Does your parlay completely voided because of this specific match? This is really sucks if that’s the case but remember sportsbook should protect too there business that’s why they made this kind of terms.

Quote from: Coin_trader on July 03, 2022, 04:42:23 AM

This is correct analysis on both bet types that OP brought up. Voiding unfinished game is the most common to handle this kind of situation but I have no idea if the parlay it belong will be voided too or payout without the odds of voided game.Although I’m unsure if the whole parlay is right to be voided for this result since this fall under special cases but still it depends on the terms and condition of the casino with regards to there game will govern on this matter.

No, on sportsbet when a leg is voided, it doesn't make the whole parlay to lose or to be voided. The odds of the leg are just replaced by 1.00 instead of the initial odds. On the picture of the betslip provided by OP, we can see his parlay had finally won (0.909 ETH)

yhiaali3

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Fully Regulated Crypto Casino

Do you mean that sportsbet.io are doing this on purpose? Do you mean they cheat players? I don't think so, sportsbet.io is very old here and has a great reputation here on the forum and I don't expect them to risk their reputation like that, if it were true we would hear a lot of complaints.
The best solution is to contact support and try to calmly explain your problem to them. You and they are sure to reach a mutually satisfactory solution.

edgycorner

sr. member

Activity: 1064

Merit: 382

Hurrah for Karamazov!

This is nothing, my friend lost a bet of around 300 dollars on "stake" on some overr market because rain canceled the rest of the match. But since 80% of the match had already taken place, his bet was resolved as lost. There was only a difference of a few minutes before it became 80% and rain followed immediately after.

At least you got your money back, and it was according to their terms.
Stop whining.

AmoreJaz

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Leading Crypto Sports Betting & Casino Platform

Quote from: jeremypwr on July 03, 2022, 12:03:21 PM

OP,
-snip-

In your specific case, player Kyle Kang retired in the 3rd set; therefore voiding the 4th leg of your acca.

this is the simple answer to the OP's problem. but he should have contacted the support if he wants direct answer from the site. but in any case, he found this forum, if he is indeed a newbie. and from this moment, he will use this forum if he has doubts and other things..he can always get a good answer or insight from this forum.

jeremypwr

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OP,

In your specific case, player Kyle Kang retired in the 3rd set; therefore voiding the 4th leg of your acca.

rohang

full member

Activity: 1039

Merit: 159

Quote from: fuatcrypto on July 03, 2022, 07:54:53 AM

In fact another player retired match and automaticly lost game. Why sportsbook not give my winnings? In fact retired player lost match.
When sportsbook see if this player win game they lost a lot of money and then they call players manager and tell them now retire match or we lost more money.
Is this possible?

And you know I am right

why are you betting if u think sportsbooks all players and tell them to lose/retire ?

I dont mean to be rude, but you should not risk your money especially on tennis if u do not know the rules of settlement in situation like this

Ulven

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Quote from: fuatcrypto on July 03, 2022, 07:54:53 AM

In fact another player retired match and automaticly lost game. Why sportsbook not give my winnings? In fact retired player lost match.
When sportsbook see if this player win game they lost a lot of money and then they call players manager and tell them now retire match or we lost more money.
Is this possible?

And you know I am right

Here you will find the rules of the game that you can look at to know the reason for canceling the game:
https://sportsbet.io/help-centre/help-place-a-bet/help-placing-a-bet-general-betting-rules/tennis

Did you have a problem while contacting them?
This casino has a good reputation here on the forum, so don't be afraid just wait for an answer from support and check your issue.

goaldigger

sr. member

Activity: 2422

Merit: 357

Quote from: fuatcrypto on July 03, 2022, 07:45:40 AM

I wrote them just waiting answer.

This is why we should communicate with them first before creating a thread and panic, because the site is the only one who can give you the correct reason why they voided your bet. In their rules, there's a specific reason to void a bet and your bet might fall on that category again better to confirm this privately first. If they are not responding and you think, something is not good the way they handle your situation then that is the time for you to share your bad experience with the site, for now we will wait also for your update.

fuatcrypto

newbie

Activity: 6

Merit: 0

In fact another player retired match and automaticly lost game. Why sportsbook not give my winnings? In fact retired player lost match.
When sportsbook see if this player win game they lost a lot of money and then they call players manager and tell them now retire match or we lost more money.
Is this possible?

And you know I am right

rohang

full member

Activity: 1039

Merit: 159

+4.5 is an undecided market when one player retires

However low the chance is, +4.5 can still lose.

No sportsbook will pay this bet out, it sucks but these things happen when betting tennis

fuatcrypto

newbie

Activity: 6

Merit: 0

I wrote them just waiting answer.

Ryker1

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Quote from: fuatcrypto on July 03, 2022, 07:22:09 AM

I want to explain that if Player retired it mean he automaticly lost game, and another player winner. If player retired before match start yes then match will be void.
And I bet winner player.

So when bookmaker see if this player will win match we will lost a lot of money. Then end of the mach last game he call that player and tell him ok retire the match or we will lost a lot of money. And player retired match they refund moneys. It is not justice

Well I understand your problem and perhaps the best thing that you can do is read carefully the terms of use because each gambling casinos have their own terms to follow. I am not a regular bettor on that casino and perhaps those who are regular players there will answer your question. Another option is to contact their forum representative, sportsbet.io^[1], he was active last July 1 at this month and perhaps he will answer your question. The last option is to chat in their chatroom on that casino or leave your post on their ANN thread given above the link.
^{[1] https://bitcointalksearch.org/user/sportsbetio-832366}

fuatcrypto

newbie

Activity: 6

Merit: 0

I want to explain that if Player retired it mean he automaticly lost game, and another player winner. If player retired before match start yes then match will be void.
And I bet winner player.

So when bookmaker see if this player will win match we will lost a lot of money. Then end of the mach last game he call that player and tell him ok retire the match or we will lost a lot of money. And player retired match they refund moneys. It is not justice

ralle14

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Isn't that the usual rule whenever a player decides to retire? From my experience, the game handicaps are usually voided except for certain markets which could vary between sportsbooks as they have a different set of rules for tennis.

I guess it's a different case with the totals as I remember Sportsbet tends to settle the total bet early before the match ends.

Eureka_07

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Quote from: ?? on ??

Do you have proof that other players that bet under 18.5 loss there bet? You should provide too there screenshot to make sure your supporting evidence is legit. I have no idea on sportsbet ToS on deciding for the result for this kind of games but there’s always a special note on casino ToS that they have the right to void the bet with such event.

What I understand on the case of under 18.5 was the bet is already lose regardless if the game still continues or not while in your case, there’s a chance that you can still lose your bet if the player didn’t retired earlier since the retired player has a chance to score more and close the gap to erase your margin.

If I'm not wrong this is the rule being applied to the OP's issue.

This can be found on their general terms and condition under their general betting rules.
Here's the link for that General Terms and Conditions

For OP, I agree to what Gianluca95 has said, better to bring it up to their thread not create another thread on this section.

Gianluca95

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Reputation first.

Quote from: fuatcrypto on July 03, 2022, 03:31:07 AM

Just I show my betting slip photos to you. I make Tennis Player win game +4.5. My please lost first set 3-6, 2nd set won 7-6 and 3rd set when my player won game 5-0 another player retired game. How ever my player won game +4.5, But Sportsbet voided my bet. How it possible? How ever my player won game. It this justice?
But more people make bet the same game under 18.5 they lost their money, If game voided why their money also didn't refund back?
Explain me please

Sir you should avoid to write here your complain. Please, try to contact directly Sportsbet.io in its thread here, or write them an email, maybe in this way you can find better solution together with them. This is a section

that is commonly used for announcement of new activity. Thanks.

CLS63

legendary

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I have read the topic. First of all congrats for your betslip that has won. You are complaining about Sportsbet.io's decision but you could have understood the reason if you read the rules. If the mentioned tennis player didn't withdraw from the game he had a possibility of winning the set by 5-7. If this possibility got real then your +4.5 handicapped bet was going to lose and the bet wouldn't be concluded terminatively. Because of this, your +4.5 handicapped bet wasn't valid and -4.5 handicapped bets have also been cancelled at the same time.

If the -4.5 handicapped bets are cancelled and the +4.5 handicapped bets are paid then this would make the website be in loss. The rule related to the reason for the finalization of the under 18.5 bet and the ending of the bet terminatively is here:

Coin_trader

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Quote from: ?? on ??

What I understand on the case of under 18.5 was the bet is already lose regardless if the game still continues or not while in your case, there’s a chance that you can still lose your bet if the player didn’t retired earlier since the retired player has a chance to score more and close the gap to erase your margin.

This is correct analysis on both bet types that OP brought up. Voiding unfinished game is the most common to handle this kind of situation but I have no idea if the parlay it belong will be voided too or payout without the odds of voided game.Although I’m unsure if the whole parlay is right to be voided for this result since this fall under special cases but still it depends on the terms and condition of the casino with regards to there game will govern on this matter.

Give us an update about the support reply and I’m sure sportsbet owner will answer here once they see this.

Bttzed03

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https://bitcoincleanup.com/

In your chat with live support, did they give you any explanation why it was voided? There's probably a rule in there that Sportsbet can still void active bets in case of player retirement (subject to a refund). I think it's fair play not to return the bets that were already lost before the match was voided (under 18.5 already lost by the end of second set just like what @eternad said).

fuatcrypto

newbie

Activity: 6

Merit: 0

I wrote their livechat, but they said bet voided. I want to understand until voided my ticket won game +4.5 why my ticket should void? If game voided why under 18.5 tickets lost?

PX-Z

hero member

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pxzone.online

I will not dig into the issue but I suggest you should:

- Submit a support ticket on their website^[1]
- post this to their ann thread^[2]
- or simply message sportsbet.io^[3] directly on this forum

[1] https://sportsbet.io/help-centre
[2] https://bitcointalk.org/index.php?topic=1458034.16920
[3] https://bitcointalksearch.org/user/sportsbetio-832366

fuatcrypto

newbie

Activity: 6

Merit: 0

Just I show my betting slip photos to you. I make Tennis Player win game +4.5. My please lost first set 3-6, 2nd set won 7-6 and 3rd set when my player won game 5-0 another player retired game. How ever my player won game +4.5, But Sportsbet voided my bet. How it possible? How ever my player won game. It this justice?
But more people make bet the same game under 18.5 they lost their money, If game voided why their money also didn't refund back?
Explain me please

https://ibb.co/5sBHzNP
https://ibb.co/CvNwzHQ

https://i.ibb.co/Yhjt8Nf/Screen-Shot-2022-07-03-at-12-36-19.png

Topic: On Sportsbet.io I have faced injustice (Read 322 times)