Open support issue with poloniex since june

Zocadas

hero member

Activity: 909

Merit: 508

Quote from: dreamer81 on September 11, 2017, 08:17:36 AM

Quote from: bitcoinovsky on September 02, 2017, 08:21:29 AM

Quote from: Buckwheet on September 01, 2017, 07:41:16 AM

They usually take 3 day for a ticket. If too long I think u should make many ticket as you can. When poloniex still have trollbox I always make new account and spam in there. Is it open again?

That will certainly help, I hope you're trolling.

trolling is so last year. I still can't get a hold of polo. Any other ideas. Also the user that wanted to help, i'm ready!

Poloniex announced a new partnership with Circle.
https://poloniex.com/press-releases/2018.02.26-Poloniex-joins-Circle/
I don't know this company, but maybe you could try another support ticket and blame them on social channels. I think they want to expand and bad publicity would be the last they need right now. I was pretty surprised lately about a quick response to a support request.
Else you only have the legal way against them. Maybe you know an attourney, who writes for you a letter for cheap. Sometimes this helps

Strongkored

legendary

Activity: 2814

Merit: 1112

Leading Crypto Sports Betting & Casino Platform

I do not think anyone can help you out, the only one that can solve your issues is poloniex it self. You are not the only one member have issues with this, I think you can only wait even you create a new support ticket the poloniex will delete it.

dreamer81

sr. member

Activity: 616

Merit: 252

Anyone still open for helping out with this issue. Problem is still not resolved.... it's a withdrawal that didn't go through

bitcoinovsky

newbie

Activity: 16

Merit: 0

Quote from: bitcoinovsky on September 01, 2017, 05:24:07 AM

Maybe we should start some poloniex record time thread, here's mine:

Poloniex, you're doing great job, thank you!

https://i.imgur.com/M9wMDd5.png

For some reason, now poloniex freshdesk is showing me 102 days of "being processed", although it's been 218 since I reported an issue....

Timeline:

24th May - reported an issue
14th Sep - FIRST reply from support (person A)
14th Sep - I provided detailed calculations stating one of my currencies has wrong balance
15th Sep - support reporting, everything looks normal
15th Sep - they request you are requested to provide a list of the precise times/dates/amounts that led to the allegedly wrong balance
16th Sep - I've prepared spreadsheet with all my transactions of given currency, along with deposits/withdrawals and calculations, result is obviously different than the one on polo
(2 mo no answer)
7th Nov - I apologize for the delay in response time. - (person B)
No answer since then

218 days and counting... get your coins out of polo
I'm gonna make list of my trades with this coin public once this will reach 365 days...

Mbidox

full member

Activity: 212

Merit: 108

I too have a ticket (Created on Mon, 24 Jul at 5:22 AM)

No reaction from the support. Unacceptable.

dreamer81

sr. member

Activity: 616

Merit: 252

Quote from: bitcoinovsky on September 02, 2017, 08:21:29 AM

Quote from: Buckwheet on September 01, 2017, 07:41:16 AM

They usually take 3 day for a ticket. If too long I think u should make many ticket as you can. When poloniex still have trollbox I always make new account and spam in there. Is it open again?

That will certainly help, I hope you're trolling.

trolling is so last year. I still can't get a hold of polo. Any other ideas. Also the user that wanted to help, i'm ready!

bitcoinovsky

newbie

Activity: 16

Merit: 0

Quote from: Buckwheet on September 01, 2017, 07:41:16 AM

They usually take 3 day for a ticket. If too long I think u should make many ticket as you can. When poloniex still have trollbox I always make new account and spam in there. Is it open again?

That will certainly help, I hope you're trolling.

Buckwheet

full member

Activity: 169

Merit: 100

Green Mining 85% Cheaper

They usually take 3 day for a ticket. If too long I think u should make many ticket as you can. When poloniex still have trollbox I always make new account and spam in there. Is it open again?

bitcoinovsky

newbie

Activity: 16

Merit: 0

Quote from: dreamer81 on August 31, 2017, 05:17:06 AM

Quote from: dumbtool45 on August 29, 2017, 12:29:39 PM

This is not good. I think I might help you with it, how much is the transaction? If it is too big I can't help.

My idea is to sent bitcoin equivalent to your transaction to escrow, I will handle myself with your account. I know a few people who will solve this.

the amount is about $3500
let me know if you can help.

Maybe we should start some poloniex record time thread, here's mine:

Poloniex, you're doing great job, thank you!

https://i.imgur.com/M9wMDd5.png

dreamer81

sr. member

Activity: 616

Merit: 252

Quote from: dumbtool45 on August 29, 2017, 12:29:39 PM

This is not good. I think I might help you with it, how much is the transaction? If it is too big I can't help.

My idea is to sent bitcoin equivalent to your transaction to escrow, I will handle myself with your account. I know a few people who will solve this.

the amount is about $3500
let me know if you can help.

BitSat

sr. member

Activity: 700

Merit: 251

Quote from: dreamer81 on August 29, 2017, 08:03:57 AM

I have a transaction with a large amount of coins that resulted in an error on poloniex. I created a support topic back in june, and have not heard anything from then since.
Anybody else who are also waiting for support to get back??

Your this thread is here on wrong place first of all move this to relative section Service Discussion exchanges for better response from members about your issue if they are not responding then try to create one more ticket or send them email about this issue hope they will fix as soon as possible

dumbtool45

sr. member

Activity: 448

Merit: 252

This is not good. I think I might help you with it, how much is the transaction? If it is too big I can't help.

My idea is to sent bitcoin equivalent to your transaction to escrow, I will handle myself with your account. I know a few people who will solve this.

doesnotcompute

newbie

Activity: 42

Merit: 0

youre not harrassing them enough, especially with legal action

dreamer81

sr. member

Activity: 616

Merit: 252

I have a transaction with a large amount of coins that resulted in an error on poloniex. I created a support topic back in june, and have not heard anything from then since.
Anybody else who are also waiting for support to get back??

Topic: Open support issue with poloniex since june (Read 446 times)