3-4 months of no answering is totally terribly act and this could tell us that hitbtc are not so serious dealing up with the error occur on them or they might doing really a shady business with their site, And for piling up with those problem well I think they are worst in terms with that side since if they are legit like other exchanges then they should never be stock with those past errors, Hitbtc is not a good site to trade as I see this error keep splendid.
I agree. that so not professional. we are listed on cryptopia and it is really to contact them we did two blockchain updates and in everytime it was so easy contacting them and they quicky update things on their side. imagine if you have to do that with HitBTC it will be a NIGHTMARE.