Overpayment for a Black Friday order on Trading View. Can I get support?

Husires

legendary

Activity: 1596

Merit: 1288

When reading the conditions on how to deal with such cases, you will find:

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Please reach out directly to the merchant to resolve this issue—the merchant may ask you to top up the missing amount in the case of an underpayment, refund you the excess amount in the case of an overpayment, or refund you completely and ask you to complete the checkout again. We recommend you include your receipt code to help the merchant track down your charge.

you can read it here https://help.coinbase.com/en/more/coinbase-commerce/getting-started/for-customers

Your only solution is to contact the store, either they canceled the transaction and you are sending again (the best solution) or they refund the excess money to you.

MusaMohamed

sr. member

Activity: 966

Merit: 306

Quote from: TryNinja on November 28, 2020, 03:46:11 AM

You can send them a support ticket by selecting a random category and looking at the bottom for "still need help? contact us, etc...": https://www.tradingview.com/chart/?support

I logged in my account but I did not see the row for My support ticket. I can not find it anywhere.

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Keep in mind that you can only do that if you are logged in and have a paid subscription. Did your subscription get activated even though you paid more for it? If not, there is no way of sending a support ticket.

It is what I got troubles with.

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But you can try posting on their subreddit /r/tradingview or contacting them by sending a PM to their account, which was last seen a few hours ago.

I sent them a PM on reddit. They did not reply to my PM but a few minutes ago, I check my Trading view account again and see their accept my billing. I don't know what happened and how they resolved it (before or after received my PM on reddit).

I thank you for your helpful post. God bless you.

TryNinja

legendary

Activity: 2758

Merit: 6830

Quote from: MusaMohamed on November 28, 2020, 03:33:10 AM

I can not find support ticket or anything on Trading View with my account. Can you help me, please.

You can send them a support ticket by selecting a random category and looking at the bottom for "still need help? contact us, etc...": https://www.tradingview.com/chart/?support

Keep in mind that you can only do that if you are logged in and have a paid subscription. Did your subscription get activated even though you paid more for it? If not, there is no way of sending a support ticket. But you can try posting on their subreddit /r/tradingview or contacting them by sending a PM to their account, which was last seen a few hours ago.

MusaMohamed

sr. member

Activity: 966

Merit: 306

I paid for my Pro+ order on Trading View with discount price for the Black Friday. The payment method I used is crypto from CoinBase.

I sent more amount the expected because I thought the redundant amount will stay in my Coinbase account, and the amount of the order will be sent to Trading View. I got the notification it is Overpayment.

The notification

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The merchant received your payment but the amount received was more than what was requested. Please contact the merchant with the following order code to proceed: xxxxx

I can not find support ticket or anything on Trading View with my account. Can you help me, please.

Topic: Overpayment for a Black Friday order on Trading View. Can I get support? (Read 142 times)