Hey sorry for the late reply.
Here are the answers to the questions:
Mining Hosting FAQ
1. is there insurance for the mining equipment?
USA: Yes, for a fee of USD 25 per device per year (policies are readily available)
Russia (Northern Europe and Asia): No, but armed security and 24/7 staff, alarm systems and camera surveillance.
Venezuela: Insurance coverage in organisation (available in approx. 4-8 weeks)
2. how is the mining equipment secured?
All sites: camera surveillance
Russia: additional alarm system and armed guard service
Venezuela: 24/7 guard service on site
3. where exactly are the machines located?
5 locations in Venezuela
2 locations in Russia (Krasnoyarsk and Karelia)
2 locations in the USA (North Carolina and Pennsylvania)
1 location in Paraguay
*Exact addresses will only be provided after signature and payment for security reasons.
4. How are the miners air-conditioned?
All sites use an air-cooling system to cool the miners.
5. Is there remote maintenance and can I change my pool?
Customers can monitor and control the miners in the pool account. If changes are required, our remote tech team is happy to help and usually implements changes within a few hours. A ticket system will be introduced soon.
6. which pool do you use and do you have access to the coins?
We use the mining pool viaBTC.com. We do not have access to coins at any time.
7. what happens if a miner is defective?
If a miner is defective within the warranty period (usually 12 months), we automatically take care of the repair process with the manufacturer. However, if a miner fails outside the manufacturer's warranty, the device is first examined in one of our repair centres to identify the fault. Afterwards, customers receive a cost estimate for the repair, which they can agree to. (Depending on the fault, this costs between USD 100-600.
8. Can I see photos or videos of the installation?
We can provide photos upon request.
9. who is the owner of the miners?
From the fulfilment of the purchase contract, the customers become the legal owners of the mining hardware, and this status remains regardless of the hosting partner.
On the subject of the insolvency of our partner Bitkern:
Bitkern has been successfully active as a service provider in the field of crypto mining worldwide for over 6 years. For security reasons, the Bitkern group consists of several companies, so in the unlikely event that one of the companies goes bankrupt, Bitkern will continue to be fully functional.
In the event of insolvency, we would offer various options in consultation with clients, such as shipping the miners to another of our facilities, selling the miners on behalf of the client, or shipping the equipment to the client or another desired location. In theory, there is no loss to the client, only lost profits from Bitcoins not being mined during this time.
On the subject of sending miners there: Is possible, but only if the minimum order quantity of 10-20 (depending on location and model) is reached.
I hope this clarifies all questions.
Have a nice day