Password Recovery does not work on MtGox

kloinko1n

full member

Activity: 406

Merit: 100

Quote from: kloinko1n on July 03, 2011, 01:06:01 AM

Quote from: cypherdoc on June 25, 2011, 12:07:29 PM

Quote from: zby on June 25, 2011, 11:56:28 AM

https://mtgox.com/users/forgot - "The requested page was not found on this server".

https://claim.mtgox.com/forgot_login sent me a password reset link once - but the new password still did not work (possible my account was locked because of the failed login attempts). Now it says that it sends me a password reset link but does not and the link sent in the only email I received does not work any more.

i'm having problems too.

I had the same problem. Posted a ticker on support.mtgox.com and eventually it got solved. Guess they are quite busy solving lots of problems.
I have one problem left for them though:
All my balances have been 'withdrawn', but not by me, that's for sure.
All my BTCs and USDs in my account are lost!
And still no reply...

And still no reply...

kloinko1n

full member

Activity: 406

Merit: 100

Quote from: cypherdoc on June 25, 2011, 12:07:29 PM

Quote from: zby on June 25, 2011, 11:56:28 AM

https://mtgox.com/users/forgot - "The requested page was not found on this server".

https://claim.mtgox.com/forgot_login sent me a password reset link once - but the new password still did not work (possible my account was locked because of the failed login attempts). Now it says that it sends me a password reset link but does not and the link sent in the only email I received does not work any more.

i'm having problems too.

I had the same problem. Posted a ticker on support.mtgox.com and eventually it got solved. Guess they are quite busy solving lots of problems.
I have one problem left for them though:
All my balances have been 'withdrawn', but not by me, that's for sure.
All my BTCs and USDs in my account are lost!
And still no reply...

BitQuestr (BitCoinWorldMarket)

member

Activity: 75

Merit: 10

Just did another password recovery because I seemed to be locked out. Worked fine.

xjosx

newbie

Activity: 33

Merit: 0

Quote from: zby on June 27, 2011, 03:23:24 PM

I did got one password recovery email, I used it and changed the password. Then this new password did not work. Next day it started to work. Most probably there is an account lockout when you make too many failed login attempts. I've heard that the password recovery also has a limit of 1 email per day. If you did not got your password recovery email at all - then maybe it got to spam folders?

Already checked spam. Nothing there Embarrassed

zby

legendary

Activity: 1592

Merit: 1001

I did got one password recovery email, I used it and changed the password. Then this new password did not work. Next day it started to work. Most probably there is an account lockout when you make too many failed login attempts. I've heard that the password recovery also has a limit of 1 email per day. If you did not got your password recovery email at all - then maybe it got to spam folders?

xjosx

newbie

Activity: 33

Merit: 0

Problem still occurs for me; I don't receive any emails. I was able to login yesterday though... Has anyone gotten it working?

Raulo

full member

Activity: 238

Merit: 100

I'm stuck, too. I didn't even get any email from password resetting on the claim page.

I opened a ticked 10 hours ago. No reply.

All this even though I'm pretty sure I'm entering the correct password because I wrote it down.

BitQuestr (BitCoinWorldMarket)

member

Activity: 75

Merit: 10

Same. Used it with no problems.

Stephen Gornick

legendary

Activity: 2506

Merit: 1010

That may be an issue they aren't already aware of.

If you haven't yet -- please open a ticket for that.

- https://support.mtgox.com/anonymous_requests/new

cypherdoc

legendary

Activity: 1764

Merit: 1002

Quote from: zby on June 25, 2011, 11:56:28 AM

https://mtgox.com/users/forgot - "The requested page was not found on this server".

https://claim.mtgox.com/forgot_login sent me a password reset link once - but the new password still did not work (possible my account was locked because of the failed login attempts). Now it says that it sends me a password reset link but does not and the link sent in the only email I received does not work any more.

i'm having problems too.

oillio

newbie

Activity: 23

Merit: 0

I used the claim.mtgox.com page with no problem.

zby

legendary

Activity: 1592

Merit: 1001

https://mtgox.com/users/forgot - "The requested page was not found on this server".

https://claim.mtgox.com/forgot_login sent me a password reset link once - but the new password still did not work (possible my account was locked because of the failed login attempts). Now it says that it sends me a password reset link but does not and the link sent in the only email I received does not work any more.

Topic: Password Recovery does not work on MtGox (Read 3195 times)