I know about their internal USD->EUR exchange but couldn't find the BTC->EUR or BTC->USD option. Tried sending them a support ticket but got no reply since 2 days. Has anyone tried this method or we only need to use an external exchange to convert BTC to USD?
I checked and couldn't find this option either, there are a lot of good external exchangers, the one I use a lot is very trusted and very fast (maximum 8 hours for the exchange and minimum 12 minutes), I exchange Bitcoin to Skrill there, but there is an option to convert Bitcoin to Perfect Money USD account also so I suggest you give it a try. Its being run by trustworthy persons and running online from more than 1 year.
www.payexchanger.com