They requested 5 verification documents were provided and approved all.
And it's been five days and do not process my withdrawal or reply to emails.
Well mate scam accusations don't work without proofs.Post something to back up your scam accusation like screenshot of withdrawal requests in withdrawal section and your emails to them.
BTW it is really wierd to give 5 verification documents when it can be verified with one .Also i don't think that in bitcoin casinos , verification documents are so much important I guess because i have never seen any casino asking that.