Topic: Please close this topic. (Read 270 times)

I choose to believe that you just tried to help and didn't know better about the true nature of your friend. Though I am still yet to hear back from the casino representative, I'll send them another PM, informing them that this case is invalid and doesn't need their attention anymore.

That said, unfortunately, I'll still have to add this to my list [when I have time to update them], put your name on it and marking this as invalid, for future reference purpose. I'll give a friendly advise, that you should approach your next case you submitted to this board, be it your own or you're helping another friend, with deeper verification and DD of the nature of those case, lest your future threads here taken with grains of salt from the overseer.

The button to lock a topic will be at the bottom left of this page.

I thought you were smarter than this, first of all comparing bank to online casino is not something that should be to compare.

You are saying he should create another account? are you even reading their ToS, if he indeed got something like suspended account he shall not be creating another or it would have back fired to him. Why? No Multi accounts. If duelbits find out they might give this as an excuse to not release his withdraw.

If duelbits do not want to answer here all good, I said they could reply to his email. Why does it's so hard for you to understand? No shared privacy in email.

This post is to make duelbits aware of the victim they been ignored for almost a year. If you are comparing this to a bank they would never ignore anyone for 1 year, and I will go to the bank if they did. Unlike online casino why would I spent more than the withdrawal amount to process it? That's why I post it here to help the victim.

The problem is not even an answer and the live support not opening, the last thing they said is just wait.
If I want to I could pretend to be the victim at the first place here and you all would not focusing on this matter, but I do not want to and just being honest person. Maybe you should stop backing them up and putting me in this place like I'm the scammer here because helping my friend you are talking like I'm hacking his account or emails or phone to get screenshots and those evidence. Again I do not want any of the process be done thru me, as I said reply to the accounts related email.



Update: I logged in the guy account and turn out he was indeed playing with bonuses, I don't know what it is for but he got 200 and 10000 in to his vault by Admin. Not sure but I am not helping this guy anymore he lied to me indeed.
I am going to close this thread.

This is not specific to you or the case of your friend but there could be a wide array of reasons how and why someone could have managed to get hold of screenshots and email contents, it does not mean permission to act on their behalf was given. That is the part Duelbits could dispute and if they did I would be supporting their stance until/unless the actual person that claims to be a victim steps forward and makes a scam accusation against them. In that case, I would be asking Duelbits to post a reply.

If a forum member engaged in a business transaction with someone away from this platform and at a later date a third person came along and started posting about it claiming a scam accusation, I am sure many if not all would not bother engaging with that third person. If an alleged victim posted their allegation, it will be given proper scrutiny by the community and any casino/gaming website will be asked to provide answers in order to get to the truth.

However, if the one claiming a scam took place is hiding behind the scenes it does not help the situation.

Well if that is the case the alleged victim should create an account here and make a post. After that, I am sure many members (including myself) will contact Duelbits asking them to address the claim by posting a reply.

They may or not have withheld money for almost a year but the more important fact that cannot be ignored is that someone claiming to be a victim should be posting their allegation themselves. As an alternative, if they contact Duelbits to inform them you (or another third party) were their representatives and you authorised them to engage with each other then it also would suffice but Duelbits would have to acknowledge they received an email asking for that to happen and as of yet they have not posted here and most probably will not.

That is something the alleged victim can sort out by going on to their live chat to discuss and take screenshots of their reply as evidence. If the account login is disabled then he could/should create another account then use the live chat but take screenshots as evidence.

Just to re-iterate my point of view, if the alleged victim of this scam posts the allegation then there is a duty for Duelbits to engage with the alleged victim. If any third party creates a thread to post about an alleged scam that does not directly involve them or their Duelbits account, then Duelbits are not under any obligation to post replies. Furthermore, remove Duelbits from this paragraph and replace the name with any casino/gaming website and the principal is the same.

For example, if your friend had the same problem with a bank and you went to visit them in their branch to speak to the bank manager or if you posted in a forum about the bank and the alleged incident, would they even discuss the issue with you when you are not the person that agreed to their terms and conditions when becoming their customer? Of course they would never discuss the matter with you nor disclose any issues related to it.

If your friend claimed he had $5050 in a bank account that he was trying to withdraw but for around a year the bank would not reply to his emails and would not reactivate his account either and he did not even know why his account was locked/closed, they would never discuss the matter with you, his family, his friends, his colleagues, his boss, his neighbour or the cashier that works in the local supermarket or anybody else as it would be in breach of data protection rules and laws no matter how much you/they knew about the case or how many screenshots were produced.

I appreciate your kindness for helping out.


He did give me a permission how could I get all those informations email and transaction history if he did not lol.

However, if duelbits doesn't want to give answer here I also expected an answer in email, is that too much too ask after almost 1 year no answer for what real reason is this all.

It is crazy how yall keep saying the victim need to post here, man what's matter is the money being held for almost 1 year, don't keep ignoring this fact.

If they say can't answer here just go answer the damn mail, as I said they know the account, they know the emails details.

In fairness to Duelbits or any other casino/gaming website in this sort of situation, as far as I am concerned they are not under any obligation to make any comment regarding an alleged scam accusation (or any other allegation) if the one raising the complaint is not even the alleged victim.

In my opinion, if any casino or gaming website make comments about a matter without ascertaining the alleged victim gave permission to a third party to discuss it on their behalf, they could be breaching various privacy rules and laws.

For those reasons, I do not expect Duelbits to post a reply here and as the alleged victim will not come to the forum to raise a scam accusation, there is little point in continuing to post here.

I've sent them a PM with the details you provided here and through PM to me. I can't promise you ASAP, because, as I said, I am rarely in touch with them, so I am rather unfamiliar with their response time and I don't have a contact of their staff. So, instead, let's wait a few days to see if the PM reach them and they'll pop in here.

If by the end of week [that's Sunday, just to be clear] they're yet to be online and respond here, I'll try to find and exhaust other means of contact to reach them.

Yeah mate, I am waiting on what DuelBits says about this.


It is indeed 'Username' is right, and I have sent you email in PM. I hope to hear from then ASAP.

Thanks for helping out.

As much as I agree that it'll be very much better if your friend himself being the one who raise this thread so we can get a first-hand understanding and narrative rather than playing pass-the-note, I think we're beyond moot on that matter. As such, I prefer to try to get this done.

I can't promise you much, as I rarely in touch with duelbit's representative, but let me try to get their attention by as much means of communication as I can or necessary. Just to be sure, your friend's account username is... "username"? I am not sure if this is a correct info and how feasible it is for someone to acquire that username, not to mention what a waste to attain such unique UID and it by got banned on day 1. In case it's an incorrect info you got from your friend, can you perhaps PM me his email address so I can submit both info to duelbit's representative?

You have so much details on this so I doubt a friend will let you have access to such details including his emails but it is OK to represent a friend. As for this case, I think something is not clear here and only your friend can clarify it. And like some people already confirmed, coming to lay a clear one year after the event what I find strange and it raises a lot of concern regarding the legitimacy of your claim because someone that flipped $14 to $5k will not rest until his withdrawal is processed.


Meanwhile, what I think is most likely cause of the problem is the self-exclusion request by your friend. If this is looked into, it will not be far from the cause of the problem since your friend did not break any rules base on your explanation and the screenshot provided where the Duelbits support confirmed that also.

Self exclude mean the account will be logged out, he can't play, he can't withdraws.

He was stopped playing and just waiting for the withdrawals, meanwhile he ask for self exclude for 24 hours, The next day when self exclude ended he logged in and still pending. It may indeed affect the withdrawal process,
But still there is no real reason or they answer to any emails he sent.

As I said he is old guy, I tried to tell him to sign up but turnout it need to pay some BTC amount which he don't want to.

Duelbits had the self exclude ToS. I am not sure whether the self exclusions was by mistake longer than it supposed to be or it might be permanent, but the live support was saying to wait (again with no real reason) so I don't think it was the problem. In fact the account is still suspended for betting and can't open live support.

Does your friend self exclude himself then he gamble and manage to win? if that so, I don't think Duelbits is wrong here since your friend is technically broke the rules. There have been many case on other casinos like this one, the result is the casino not pay the winning since they don't have any obligation.

It's better if you ask your friend to open an account in this forum and explain it.

Guys, I know it's a bit strange but it's real happening and just because he ignore it for almost 1 year doesn't mean he can't get it now.

Self exclude is serious he did that for 24 hours, and he was logged out. But like I said he back the other day to login and withdraw still processing account suspended.
Somehow he can't open the live support to screenshot the others message he sent.




Here was some bets he made, he was betting on softswiss bet provider.
I'm sure softswiss is partnered with duelbits as you can check here : https://www.softswiss.com/business-partners/



I am not saying duelbits scam, but they not giving an answer to email or either the account is still suspended till now is not something normal they do.
I know they had high reputation nowadays. But if you look up to 2022 - 2023 there was several accusations about duelbits.

I hope to get an answer from them still and not locking this thread.

Here's the last case of duelbits on July 25 2023, it looks like same provider Softswiss.
https://bitcointalksearch.org/topic/m.62601464

I will make a suggestion, as difficult as it might be for you to agree to it I hope you will accept it. Honestly, I think you should consider locking this thread because you are creating a scam accusation on behalf of someone else when you do not even know the full facts surrounding the case. In the general sense, if someone claims to be a victim of a scam they should create the scam accusation themselves.

When your friend is in a position to create an account here and not only post the accusation himself but also respond the questions related to the case, I am sure community members will engage in debate.

Aside from @Jolly pointed out about the delay of this scam accusation for a year, the request of self-exclusion while the withdrawal is processing is kinda sketchy. Who’s in their right mind who will request to exclude an account while the withdrawal is not yet approved by the team.

I believe your “friend” is just using the self-exclusion excuse just to hide something on his account. A 14$ run to 5000$ is very rare to happened while the timing of his self exclusion is questionable too. Everything is twisted on this story.

You must have been a good friend to have taken up your friends case up to the scam accusation board in filling a report, but the mistake here is that you would have referred him here to personally engaged on this by himself, it could be more suitably administered, secondly, duelbit is a gambling platform which we know of high reputation over this platform, then why should you see this as an ordinary occurrence without taking a look on the other end, if or peradventure your friend did some things wrong which he couldn't explain well to you that led to his account suspension.

I feel that your friend is hiding some things about this case, or maybe because you did not ask him to tell you complete information about the case.
Duelbits is a reputable casino and I doubt that they give no answer at all, at least they would have told your friend about the reason why his account is suspended.
As above other members, why your friend did not come to this forum himself since earlier when he felt that he should do it?
The amount is big (at least for me), if I was him and if I believe that I did not do something against the term then I'd have tried my best to get the issue resolved.
Did you ask your friend when was the last time he tried to contact duelbits (email or live support), if there is a transcript of the chat with live support then it would be helpful.

I just know this story today, as I said he did not get any reply on email.
In other hand, he only get told to wait on live chat support.

Yes, I just know the story today and I was like that also how you didn't take any action to get your money back? He is old. I help him to ask here.

And he was self excluded for 24 hours he said.

Afterall I just want to know the story from duelbits side, he's not from any country that is blacklisted to play.

Hi, got your PM inviting me to this thread, and this post serves as a reply to that PM.

I have the same curiosity as what Jolly wanted to know, if I may be nosy: this case happened almost one year ago, why only try to resolve it now? And why don't your friend escalate it himself and have to rely on you?

If I may ask another thing, he got banned in matter of... hours? He registered and banned at the same day?

If this situation occurred in August 2023 why did you not make this scam accusation for your friend (if he was unable to do it himself) last year? When you stated they replied via email several times, you did not show screenshots of the content therefore we do not know why they suspended the account and you have not explained what the reason was.

I am speculating but Duelbits suspending the account could be down to having multiple accounts attached to a single IP address or use of VPN or use of service from a restricted area or even exploiting a flaw in a game. What was the actual reason they gave?

The guy lied he didnt get bonus so I am not helping him anymore.