Thanks very much for the response.
I do see the addresses generated, but they have "0 transactions" when I checked on blockchain.info (Thanks for the tip, btw.) This is a legitimate mining service (genesis mining) I know that people use them and successfully get payouts. The addresses in the "Payments" are the ones that I have specified in genesis settings (I see the record there) so not sure what the problem is. Just to test, I switched the address to my coinbase.com btc address...I see the payout on to that address on the genesis side, but not coinbase. Really at a loss.
Thanks again for the response and if there is any other relevant information you could provide, I would be very much obliged.
No, addresses are not one time only... although it is not advised for privacy reasons, you can re-use addresses multiple times.
On your "Payments" screen, you should see the address that was generated when you did the "Request".
1. Is this definitely the address that your cloudmining service has?
2. Have you checked that address on a blockexplorer like
www.blockchain.info? Does it show the payments being made by your cloud mining service and a non zero balance?