I just give a check to that website of Carbon Wallet. It looks like it is a Multisignature Online bitcoin wallet. Well for me that is something new using 2 private keys for a wallet or maybe I have understood it wrong from their web page.
I hope you get your coins back although this looks really difficult for me based on what I read here. I am afraid to tell you that but why in the end of 2016 people still use web wallets which means they are 3rd party wallets ? Time for a change and to keep your coins secure.
Electrum desktop wallet
www.electrum.org
Multibit desktop wallet
www.multibit.org
Start being in charge of your private keys and don't rely on 3rd parties to do the job for you.
Topic: Please help. re: Carbon Wallet :( glitch where I cannot recover my account (Read 363 times)
September 21, 2016, 02:33:14 PM
September 21, 2016, 01:02:49 AM
Dear Team of bitcoin Pros.
My name is Jeff and I just recently joined Carbon Wallet after seeing how secure their site is and (what I thought was reliable). Well here is the bottom line:
1) I created a Carbon Wallet account on pc that my cell phone communicates with (I scan a qr code with my cell) that acts just like a key aka "Carbon Key" (ok...makes sense...NOBODY has my phone but me)
2) when I am logged in however, the site asks for a Passphrase (6 words) that is different from my (phone/carbon key which is 12 word passphrase).
3) Does anybody here have a Carbon Wallet acct. If not please go to carbonwallet.com It takes seconds.. and you will actually see the quick process. My problem is this: I was able to transfer funds (receive bitcoins) easy....
BUT sending funds out requires a 6 word that I never got from the start. I have my private key (encrypted) but not the actual words or passphrase that that translates into.
I know if I provide this info to a Pro...they can help me decrypt this into 6 words. And if/when they do, you have my words that I will be happy to give them a tip.
WHAT IS WILD IS THAT CARBON WALLET SUPPORT cannot even help me?? IT is that secure?? How do I trust giving my private key for this account to send to another wallet or exchange. My funds for now are locked in. This is my hard work/earnings that is sitting in the air. Nobody, not even myself OR Carbon Wallet (creator of this site) cannot get to it....so they say
Please HELP. Need that Hero. I will stand by. THANK YOU.
My name is Jeff and I just recently joined Carbon Wallet after seeing how secure their site is and (what I thought was reliable). Well here is the bottom line:
1) I created a Carbon Wallet account on pc that my cell phone communicates with (I scan a qr code with my cell) that acts just like a key aka "Carbon Key" (ok...makes sense...NOBODY has my phone but me)
2) when I am logged in however, the site asks for a Passphrase (6 words) that is different from my (phone/carbon key which is 12 word passphrase).
3) Does anybody here have a Carbon Wallet acct. If not please go to carbonwallet.com It takes seconds.. and you will actually see the quick process. My problem is this: I was able to transfer funds (receive bitcoins) easy....
BUT sending funds out requires a 6 word that I never got from the start. I have my private key (encrypted) but not the actual words or passphrase that that translates into.
I know if I provide this info to a Pro...they can help me decrypt this into 6 words. And if/when they do, you have my words that I will be happy to give them a tip.
WHAT IS WILD IS THAT CARBON WALLET SUPPORT cannot even help me?? IT is that secure?? How do I trust giving my private key for this account to send to another wallet or exchange. My funds for now are locked in. This is my hard work/earnings that is sitting in the air. Nobody, not even myself OR Carbon Wallet (creator of this site) cannot get to it....so they say
Please HELP. Need that Hero. I will stand by. THANK YOU.
Jump to: