Please HELP they wont process my transaction

margotcoins

jr. member

Activity: 57

Merit: 18

Quote from: un_rank on January 17, 2024, 02:53:22 PM

This is a good start, extra points if the lawyer is familiar with crypto related cases and how crypto platforms play around with their terms of service.

Yes I was thinking a banking and financial lawyer.

Quote from: un_rank on January 17, 2024, 02:53:22 PM

I think their headquarters is located in London, but I am not too sure what you mean by 'legal head office'.
I think any of their physical branches can be held culpable too.

- Jay -

I would assume each physical branch might deal with legal complains from a determined set of countries.

When I said legal head office I meant the branch that deals with the legality of my country.

If anybody knew this information so when I go to a lawyer I know what country I am dealing with.

Thank you

un_rank

hero member

Activity: 644

Merit: 661

- Jay -

Quote from: margotcoins on January 17, 2024, 02:32:26 PM

I agree, I'll keep the legal option as the last resort, and hopefully it won't come to that. Usually here some lawyers won't charge your for the first consultation so I thought it might be a good idea to consult with them and pick their brain a little to see in what waters I am.

This is a good start, extra points if the lawyer is familiar with crypto related cases and how crypto platforms play around with their terms of service.

Quote from: margotcoins on January 17, 2024, 02:32:26 PM

I am finding offices all over, Luxemburg, London, Miami, how can I know which one is going to be the main legal office?

I think their headquarters is located in London, but I am not too sure what you mean by 'legal head office'.
I think any of their physical branches can be held culpable too.

- Jay -

margotcoins

jr. member

Activity: 57

Merit: 18

Quote from: Bitcoin_Arena on January 16, 2024, 05:36:13 PM

He probably meant those crypto related media like cointlegraph, coindesk etc, but I think you will pay a hefty fee if you decided to run your story there. Maybe start with making some noise on Twitter, Reddit and YouTube (YouTube would be a good idea if you came a cross a good influencer and scam buster like Coffeezilla) but I guess everything just rotates around money.

Thank you, I will explore this possibility, I wouldn't mind pay a fee, I had no idea these things even existed.

Quote from: Lucius on January 17, 2024, 05:50:57 AM

@margotcoins, it doesn't cost you anything to create user accounts on the social media they use and remind them of your problem there. The only question is how much they care about their reputation, which is already more bad than good anyway. Just look at what their users say on TrustPilot -> https://www.trustpilot.com/review/blockchain.com

As for crypto media, @Bitcoin_Arena is right, I was thinking of one of the most popular ones, although he is probably right when he says that it probably wouldn't be free, but it's worth a shot.

Sadly I only recently found out of the trustpilot bad rep, I'll try contact them on some social media accounts and see what happens.

I'll also check these crypto media guys out and see what they do and what they can offer.

Quote from: Lucius on January 17, 2024, 05:50:57 AM

What is also not free is legal advice, which would be good to get, but do not fall for the trick of various "online lawyers" and do not pay anything in advance. It would be best to find a local lawyer with a good reputation if you decide to take legal action.

Quote from: Z-tight on January 17, 2024, 07:45:36 AM

I will recommend that you do not take legal actions right now, only because of the cost of consulting a lawyer and other things relating to it. A better option will be to exhaust all the 'free' methods you can use to put pressure on them to act on your case and probably release your funds.

The thing is, centralized services are famous for confiscating people's funds for any reason they can come up with, though i have a feeling that since support is yet to tell you the 'wrong' you have done; and they claim they do not even know what is wrong, then the specific department may probably contact you, but it could take a long time.

I agree, I'll keep the legal option as the last resort, and hopefully it won't come to that. Usually here some lawyers won't charge your for the first consultation so I thought it might be a good idea to consult with them and pick their brain a little to see in what waters I am.

But just in case how would I go about finding out the legal residence and the legal head office so I can prepare what country I might have to deal with?

I am finding offices all over, Luxemburg, London, Miami, how can I know which one is going to be the main legal office?

Z-tight

legendary

Activity: 994

Merit: 1089

I will recommend that you do not take legal actions right now, only because of the cost of consulting a lawyer and other things relating to it. A better option will be to exhaust all the 'free' methods you can use to put pressure on them to act on your case and probably release your funds.

The thing is, centralized services are famous for confiscating people's funds for any reason they can come up with, though i have a feeling that since support is yet to tell you the 'wrong' you have done; and they claim they do not even know what is wrong, then the specific department may probably contact you, but it could take a long time.

Lucius

legendary

Activity: 3234

Merit: 5637

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@margotcoins, it doesn't cost you anything to create user accounts on the social media they use and remind them of your problem there. The only question is how much they care about their reputation, which is already more bad than good anyway. Just look at what their users say on TrustPilot -> https://www.trustpilot.com/review/blockchain.com

As for crypto media, @Bitcoin_Arena is right, I was thinking of one of the most popular ones, although he is probably right when he says that it probably wouldn't be free, but it's worth a shot.

What is also not free is legal advice, which would be good to get, but do not fall for the trick of various "online lawyers" and do not pay anything in advance. It would be best to find a local lawyer with a good reputation if you decide to take legal action.

Bitcoin_Arena

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Merit: 1814

฿itcoin for all, All for ฿itcoin.

Quote from: margotcoins on January 16, 2024, 12:34:27 PM

Thank you Lucius, I am not very active on socials so that might be a little hard for me, but when you say contact one of the better known crypto media what do you mean?

He probably meant those crypto related media like cointlegraph, coindesk etc, but I think you will pay a hefty fee if you decided to run your story there. Maybe start with making some noise on Twitter, Reddit and YouTube (YouTube would be a good idea if you came a cross a good influencer and scam buster like Coffeezilla) but I guess everything just rotates around money.

margotcoins

jr. member

Activity: 57

Merit: 18

Thank you Lucius, I am not very active on socials so that might be a little hard for me, but when you say contact one of the better known crypto media what do you mean?

Lucius

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@margotcoins, maybe I can tell you for consolation that you can be happy that you still have that amount in your account, unlike some who claimed to have become victims of hacking that resulted from vulnerabilities that existed (or may still exist) on that platform. As for the lawsuit, I would recommend that you try to put media pressure on that company on their social networks (the links are on their page), and that you also try to contact one of the better known crypto media with your story, and thus force that company to solve this case as soon as possible.

As far as I can see, the headquarters of the company is in Luxemburg, which is part of the EU like Italy, so that should facilitate any legal procedure in case it comes to it.

margotcoins

jr. member

Activity: 57

Merit: 18

Guess I am learning the lesson the hard way, I had such good experiences with other big exchanges I never thought this was a thing. I was always aware of the possibility of them going under but keeping your funds without justification and with lack of communication feels way worse than any other scenarios.

Sadly there is not much to dance with as they don't ask for anything, I could easily provide all the proof of origins for the funds.

un_rank

hero member

Activity: 644

Merit: 661

- Jay -

Quote from: margotcoins on January 15, 2024, 11:33:34 AM

...then moved them my blockchain account where they stayed for a couple of years. Then few months ago I decided to move them back to my private wallet.

If your account was inactive during all those years that could be a reason for the 'delay' in pushing your transaction through. This would not justify it, reason why I recommend not using such custodian platforms at all. But you would have to dance with the customer support for the best possible outcome.

A law suit may not give the best result, especially if you are not living where the company is registered in.

- Jay -

margotcoins

jr. member

Activity: 57

Merit: 18

Thanks for the link to the other thread, I couldn't find anything on my own.

So far they didn't ask me for any information, although my account is fully verified not sure if that makes a difference.

Yes, they keep saying the review process is ongoing and I will be contacted by the dedicated department (they also won't say which department).

Also my funds came from another exchange, I don't think I violated any of their rules (gambling or mixer).

It's about 0.5 btc which is a big amount to me..

Potato Chips

hero member

Activity: 2786

Merit: 902

yesssir! 🫡

They're not known to be a fast worker, sadly. Couple of months ago, someone had their funds stuck for 2 months and 8 days:

Quote from: GekkeBelg on June 29, 2023, 05:59:00 PM

Good news: after 2 months and 8 days of waiting, Blockchain Exchange finally sent me the funds. I will never use Blockchain again, let that be sure!

This was their comment:

Quote

Due to a breach of our terms and conditions, your account has been suspended. The funds have been refunded to the crypto address you have provided and the account holds no custodial funds.

Unfortunately, we are not able to provide any details about individual applications or specific reasons for rejection. We apologize for any inconvenience this may cause.

The difference is blockchain.com asked for lots of information from the user in question. Once the "review" has started, the op there has only received canned answers like "it's in process" lol bit similar, no?

One of the reasons why it's not advisable to store coins on a custodial wallet for years especially on platforms with bad raps like blockchain.com

May I ask if we're talking about a big amount?

margotcoins

jr. member

Activity: 57

Merit: 18

I bought the coins on kraken, moved to my private wallet, then moved them my blockchain account where they stayed for a couple of years. Then few months ago I decided to move them back to my private wallet.

I would say the website is legitimate, I am having few doubts about the company as this practices seem a little shady. I don't understand why they don't just say what the problem is.

That's why I was asking if anybody had any interactions with them, if they had similar situations happen to them or if you know what is going on with this company.

I was also looking for advices on how to move legally, but so far they have been responding. Would you initiate the legal action from your country or theirs? (I am in Italy btw)

Thank you

Lucius

legendary

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Quote from: margotcoins on January 15, 2024, 10:58:09 AM

about three months ago I initiated a transfer from my account on blockchain dot com to my private wallet and since them it has been marked 'pending' and 'in review'.
~snip~

You are probably "stuck" in some of their internal checks, and only they know exactly what is happening. Are those coins that you bought on their platform or did you get them in some transaction? It is possible that they investigate the money/account with which you bought them, or if it is another option, that you received coins that they consider tainted for some reason.

Also, are you 100% sure you used a legitimate site? It seems to me that this is not the case, because "support" would probably ask for an additional payment to enable you to withdraw, but everything should be taken into account.

Zaguru12

hero member

Activity: 868

Merit: 952

If you have certainly reach the support and they are not giving the information you need or the help you need I don’t think any one here can be of help. This is one of the reasons why platforms like this are ill advised from the start Atleast this period of congestion is exposing most of these platforms.

You can continue to reach the support and if they don’t respond you can take legal action if you have the financial power, hope your country is even friendly to cryptocurrency before going into the legal process

margotcoins

jr. member

Activity: 57

Merit: 18

Hi,

about three months ago I initiated a transfer from my account on blockchain dot com to my private wallet and since them it has been marked 'pending' and 'in review'.

Customer support is awful as they keep repeating they have limited information and the issue is with they specific department that will contact you when they get to your case.

They won't say what the problem is or anything relevant to the matter as they say customer support themselves don't know what the problem is, just please wait for the internal department contact.

Anybody knows what is going on with this company?

Can anybody please help me navigate this massive mess up on my part?

At this point I am thinking on taking legal action on them as they leave me no other choice.

Could anybody give any advice on what to do?

Thank you!

Topic: Please HELP they wont process my transaction (Read 190 times)