Topic: Please stay away from Sherbet casino, they are scammers (They scammed my $119) (Read 345 times)

Hi, my apology for wearing the hat of a necromancer and awaken this thread from its slumber... but I am currently in the middle of overseeing a case with a casino and a Nigerian player with situation revolving around his NIN and got reminded of this case, that it's still put "on hold" as their status [in progress].

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OP, I wanted to send you a PM to ask this, but I figure better make it public, in case it can be marked as "resolved" now, so people can get a written evidence that the problem is indeed resolved instead of me unilaterally make a "ruling". Can you please update us with this case?

Also, if you don't mind, can you perhaps drop into this thread and give your opinion? It's heavily related to NIN and their format. I think you can give some valuable input there as you're very familiar with the aspect.

OP, I am doing my weekly sweep to update my list, can you please give us an update regarding your case? Has it been resolved? Has your account be verified? It's been nearly a month since your last update on this thread. I'll appreciate if you can tell us whether it's resolved or not, so I can reflect it to the list.

Have you asked joker_josue for image removal from talkimg? If you haven't, please do, because there are still some ways to get access to the link to your images even though it's been removed from this thread. Most efficient way will be asking joker_josue to completely remove the images from the server so the link is no longer valid.

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To be fair --as well as counting in playsherbet's latest reply here-- from the narrative this far I think what happened is quite simple. KYC verification often [if not all] request for the photograph of the physical ID, not the digital version, even though such format exist and is an official ID issued by a govt. It's mostly because digital ID are prone to be photo-edited, given it's already in a digital form [png, pdf, etc.], thus an edit will be easily applied into the image as every aspect on that ID is uniform, whereas a photo manipulation on a photographed ID are probably easier to detect due to the light contrast, reflection, how some part of the card is worn, etc.

OP's case, the agent verifying his KYC think his ID was a print-out of his digital version, as he previously submitted the digital ones instead of the physical. With concern that it's a mere print-out [that can easily come from an edited image], they rejected the document.

That is why I recommend OP to photograph their card in certain ways that show the edge of the card, to show that it has depth that can't be mimicked by a piece of paper.

Okay, I will be sending you an Email right away just after this post, while hoping for a positive response. Thank you

Hi CryptoHeadlineNews,

We want to assure you and everyone here that we employ the same KYC provider utilized by major exchanges such as Binance. This ensures that our procedures are in line with industry standards and regulatory requirements, maintaining the security and integrity of our platform.

Upon further review of your account, we observed that there were multiple unsuccessful attempts (5) to upload the required documents. Each attempt was rejected by the provider's security system, indicating inconsistencies or discrepancies in the information provided.

In our internal review, we examined the documents you submitted. Additionally, you provided a selfie holding the document, which raised concerns due to apparent image manipulation. As part of our commitment to maintaining a secure environment for all users, we must thoroughly assess all submitted documentation to prevent potential fraud or unauthorized access.

During our previous response on Bitcointalk, we recommended that you reach out to us via email with the forum link if you had any further questions or needed assistance. We regret to note that we have not received any communication from you since then. For your account security, along with privacy, we're unable to comment on further details on Bitcointalk. We are more than willing to provide you with any necessary information to address your concerns via email.

Regards,
Sherbet

No problem, it's great that you were able to remove it quite fastly!


Without wishing to take anyone's side, I can say that it's probably the same KYC provider for Binance and Sherbet. Depending on the market, there aren't many of them, so it depends on the quality of the photos you are going to take during the process (light, clearness, are the 4 corners of the doc visible etc...) and, if in case of doubt/red flag, it depends of the agent who manually reviews the documents. Where the human is, the mistake is possible. That's why sometimes a document accepted by X company will be refused by Y company, even if the doc is the same, and even if the KYC provider is the same.

In the past, I myself have been a Risk agent for some companies in the crypto world (not on the Nigerian market, but for EMEA/APAC markets), and I can confirm that most of the sites that ask for KYC use the same providers (for example, in Europe, Jumio, IDnow etc...etc...). My job was to review the feedback from the KYC provider, and to manualy check the documents if necessary.
It's case by case, but an agent's job is to protect his company from potential sanctions (related to AML, CTF, regulations etc..etc...), while avoiding mistakes to avoid to lose customers/users.
If the provider continusly consider the document fake or not legit for any reason, in general the company won't take any risk. Would you, as a regulated company, take the risk of a massive fine if you have suspicions? Some may make mistakes, others may be excessive, but if OP insists and actually has legit documents, I have no doubt that he will be able to recover his account. I can't imagine an online casino scamming someone out of 120 usd, when they're OK with everyone else (for now at least).

Wow! Your standards might be super high for an online casino while Binance is more trusted and established service in crypto which the OP accepted. If this kind of simple KYC is very tough to verify on your casino then playing in there is a red flag.

The OP provided already the sample of his ID which is clearly a valid documents and there’s no way it’s fake. Besides the amount involved here too small for a too much strict KYC. Or is it because it came from your contest which you don’t like to be withdrawn to your casino balance? Most casino has a very simple KYC verification process since having no KYC is most preferred players while you are doing the opposite which is offering a too strict KYC verification. I will understand this decision if you already verify the ID as fake to their government records. You should provide evidence like this and just censored the complete details to hide OP identity.

Thanks so much for the update, I just edited the post and have removed the ID Card which I earlier uploaded. Thanks so much once again. I really do appreciate



Thank you for the call on Telegram, I really do appreciate you Sir.

Trying to call OP, to inform him that he should delete it quickly, via Telegram

OP, please immediately remove the images of your ID and contact joker_josue for image removal from talkimg's server. The QR code is scan-able. For reference, one of the image provided by OP is as below [I altered it by covering the QR code, my edit is made in blue]



I actually suggested [not requesting] you to upload with such manner into their KYC page if they give you another chance, not here. But, image above should [IMO] be enough to prove that it is not a print-out photo of the ID, the shadows indicate that the object has quite a depth that should not be casted by a piece of thin paper.

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Note: I am respecting OP's privacy. As such, I did not keep the original image, deleting it from my device right away after I edited it for above purpose.

Still waiting for a response from Sherbet and a solution to this case..

Yes, it's available on both digital and physical and both are generally accepted as the official ID Card for online KYC verifications.



Yes, that's a sample of our Nigerian NIN ID Card, and the Cards are of two types, namely the Digital NIN Slip Card and the one you just gave above, of which other samples can be found below which I got from Google.



Okay, so in regards to this, here below is a picture of myself holding the ID Card as requested by you, but due to privacy I decided to cover my face and other parts of the document for security reason best known to me



I don't mind undergoing a video verification in other to proof that the documents I provided were all legits, but only if Sherbet will buy into your idea

Guide me through this as I am not familiar with Nigerian govt. issued ID. The NIN card, it's available on both physical and digital form? And the physical ones look like this one below [I grabbed them from the internet, I don't think I doxxed the person as such info and image is readily available, but... just in case, I covered some details]



If they give you another chance to perform KYC, may I suggest you to take the picture of your ID on a very contrast background, like a black fabric, preferrably with the edge of the card visible to highlight that it is a physical card and not a piece of print-out. If they allow it, you can perhaps show your hands holding it, pinched by the edge with your fingers [see image below], something that can't be performed to a thin piece of paper



Those suggestions become less effective if they [and you] agreed to the solution I propose below, though

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May I suggest a video verification where your security team have a video call with OP, and he can show himself holding his card, to show that it is indeed a card, which the photo on the ID matched with the face of the caller? It should leave little to no room for any more doubt.

After reading this post, I was wondering how they conducted the verification exercise to have condemned your document calling it fake and fraudulent. How did they verified the NIN to have come to such conclusion. Did they mailed the NIN office to help them verify unlike international passport which can be verified in any part of the world.

This case is becoming more interesting as I was reading through I saw some accusations of forgery and I asked how can this be when it happens that the government is the sole distributor of such identity  card and it is issued free to all Nigerians. How then would they forge it when it is not paid for.

At first they should have been specific of the identity card they needed for the verification exercise rather than telling you to provide any identity card for verification which they know they can verify easily unlike other companies do request of their client and members to do for verification purposes.
 
Blocking and suspension of account is not the last resort to solving issues of this nature rather, it would keep escalating things and possibly calling attention to the fact that this scam thread about the casino already exist which I believe the sherbet team would not be comfortable with.  
It would be nice the sherbet casino grants OP access to his account and finalise or rather handles this situation amicably to avoid further occurrences

And if you don't mind, I will love to ask Why was my documents flagged as fraudulent? Because the two ID Cards which I provided (i.e Nigerian Voters Card) which was first rejected and my "Nigerian NIN" are the two recognized ID Cards used both locally and international to verify Exchanges, Casinos and many other online platforms, which has always worked successfully.  So I don't know why when it got to Sherbet, you people accepted my Selfie verification, and rejected my document on the basis it was forged, which wasn't.


No doubt I was given multiple opportunities, and I uploaded my valid NIN document multiple times for you to verify my account, but yet your support team kept on declining my KYC, but rather your live support person (i.e 8lowie) told me that my KYC was rejected because the physical NIN ID Card which I submitted was suspected to be a printed copy of the digital NIN Card which I earlier submitted. And I'm yet to understand what that statement actually meant, or were you expecting a physical NIN Card to be different from a digital one? Because here in Nigeria both digital and physical NIN are the same and recognized for KYC verification on all online platforms.


Hence, no doubt that your casino have been in existence for more than 2yrs, but what I stand to say is that all the documents which I provided were all valid documents of mine, and none was forged, and I will be very glad if you can have a review on this case once again. Thank you

Hi CryptoHeadlineNews,

We understand the frustration that can arise during the KYC verification process, and we want to assure you that our commitment to maintaining a secure and fair gaming environment for all our players is paramount.

Upon review, the KYC documents submitted from your account were flagged as fraudulent by both our KYC provider and internal fraud team. While we understand they might have been accepted elsewhere, our strict processes are designed to maintain high standards and uphold the integrity of our operations under our license.

It is essential to note that, unlike many other platforms, we provided you with multiple opportunities to rectify the situation by submitting valid KYC documents. Our support team remained friendly throughout this process and wanted to assist you. Unfortunately, after the fourth attempt, genuine documents were still not provided, leading to the suspension of your account.

Sherbet has been operating for two years and we have thousands of daily players. Scam accusations like this are not taken lightly, and we respond to ensure players are completely aware of the reasons surrounding their suspensions. For a comprehensive breakdown of the reasons behind yours, we encourage you to contact our support team via email, mentioning this thread. We are more than willing to provide you with any necessary information to address your concerns.

And it was at this point I knew Sherbet was likely a potential scammer, because the same ID Card that Binance, Luno and Coinbase accepted, when it got to the turn of Sherbet they said it was Forged.. How funny it sounds

They actually specified that a physical ID Card is what was needed to verify my account, of which I uploaded my Nigerian Voters Card, they rejected it, I then uploaded my Nigerian National Identification Number (NIN), they then told me it was forged, and it was at this point I knew they never intended to verify my account.

To be frankly speaking, I did not glance through their TOS for any reason, I assumed that since they were running a signature campaign and contest here on this forum that they were a legit casino, but never knew they could act like this, and I really want justice.

Very difficult situation to help here unless there is any portal or government given tool where the ID number can be checked online to match the name and things that is available in an ID card.

We either believe you that the ID is NOT forged and it was accepted by other platforms - or we believe Sherbet team the ID was forged. In any case, I have forwarded the URL of this topic to the management.

I found it funny how Nigerian can be accused of forging voters card and NIN, two important IDs that are made almost compulsory for all citizens. Without a NIN, a Nigeria cannot register his mobile phone simcard and this will make it impossible to use a mobile phone. Without a NIN, a Nigerian cannot be enrolled in any national and regional exams or even be admitted into any university through JAMB. I don't know how someone will forge what is mandatory for him to have.

Secondly, how is it necessary to forge voters card when the registration is free and done across all local governments and villages in Nigeria? I do not know how they concluded that you forged IDs.

Assuming they said that those IDs are not accepted, like some companies will specify that they need either drivers license or international passport,  then it would have made more sense but with the excuse they gave, it is really difficult knowing what their basis or intent for such conclusions are.

If I may ask, while signing up in their platform, did you try to glance through their TOS to know if they specify that KYC was mandatory for withdrawal and possible accepted documents? I know some casinos do shift the goal post at the point of withdrawal,  that is why I'm asking.

In conclusion, I do not consider blocking your account a proportionate action even after refusing to reply your emails and messages to their support and reps. Such actions seems unprofessional and do not depict what a global casino that care about their reputation will do. I just hope they will reply your email and suggest a way of getting the issue resolved amicably.

Greetings to you all, please I am bringing this to your notice after several attempts to verify my KYC on Sherbet and yet I keep getting declined on the basis of KYC forgery, which I didn't do, and I was asked to send a message to their support team via Gmail, which I did, and it's been over 3weeks now, and yet no response. And in process of a forum discussion here, someone suspected I visit their "Live Support" which I did, I provided my Nigerian ID Card, which I have also been able to use to verify my Binance, Luno & Coinbase accounts, but when I tried to upload same ID card on Sherbet, they kept on telling me it was forged and will not be accepted, of which I told the live support that If they keep on declining my document, I will head over to Bitcointalk to make a Scam Accusation about Sherbet, because I provided every document I could ever provide, and yet they kept on saying the document was forged, and only for me to wake up this morning I noticed my account have been blocked as shown below. Hence, I wish to advice everybody to stay away from Sherbet.. They are a big scam casino just like 1xBet.




This is how it all started, as I was lucky to emerge winner twice on the Crash Contest Weekly Challenge organize my Sherbet of which I was lucky to have won twice $100 and $30 as shown below, which was all deposited into my Sherbet account




So few days later after the fund was credited into my account, I gambled some and wanted to withdraw the rest and that was how I noticed I needed to undergo KYC, of which I submitted all the necessary documents, and got rejected the first time that the document was a digital ID, and they needed a physical ID Card, of which I did as told and got rejected the second time, and that was when I came over to this forum to make this statement as shown below on February 3rd 2024




So after 24 hours of no positive response, I decided to send a Mail to the official customer support mail as shown below and the O.P of Sherbet casino here on this forum, and I can swear to God, I never got any response from both Gmail and O.P till this day








So after much deliberation on the Sherbet discussion thread, I was referred by both Sir "panjul07" and "AB de Royse777" to try Live Support, which I did, and was told the reason for my KYC declined was because of suspected ID forgery, of which I told them my ID was legit, of which I was asked for Selfie verification and I did it and it was successful, but for them to verify my account they can't on bringing flamesy excuses not to activate my verification, not until I got upset and threatened to support them as scam if they fail to verify my account in 48hrs, because I provided all documents that was asked, and yet they can't declining, and only for me to wake up this morning (i.e February 25th 2024), I saw that my account has been blocked as shown below.




Hence, I decided to bring this to your attention to help me judge this case, because the same ID Card which I was able to use to verify my Binance, Luno and Coinbase apps, when it got to Sherbet, they rejected it for no solid reason, and scammed me of my $119