Author

Topic: Polenix (transaction complete) cannot trace and no ETH (Read 515 times)

newbie
Activity: 13
Merit: 0
Update on my side:

funds received half an hour ago. so I closed the support ticked with Polo..

Damn this was a stressful few days..

Fingers crossed you receive your funds soon guys.
newbie
Activity: 16
Merit: 0
I got reply:

Dear valued customer

I am sorry to inform the ETH network is under heavy stress at the moment and some withdrawals are not being broadcast correctly.

Rest assured we will rebroadcast your withdrawal as soon as possible, thank you for your patience and I am sorry for the inconvenience.

Best regards,

Ian
Poloniex Support

Not looking good, "as soon as possibe" meeans they cannot do now? Why? I still have some eth there. Is it safe to withdraw? So unprofessional cannot believe.
full member
Activity: 148
Merit: 106
ETH withdrawal suspended. Hopefully a step in the right direction.
full member
Activity: 194
Merit: 100
Happened with me too for Eth.
But the ETH came the next day on its own.
Its my Golem which has been missing for a week now.
newbie
Activity: 13
Merit: 0
Same here.. "Withdrew" 5.75 ETH this morning.  Angry

Withdrawal history shows this transaction as complete and Tx number is provided which is non-existent on etherscan..

Submitted support ticket, but given the negative feedback on polo's support seems that this will take a while...

Damn.. I hope I'll be able to recover my ETH..

Guys, please give updates on your cases (especially if you will succeed to get your money back).

newbie
Activity: 4
Merit: 0
https://www.dropbox.com/s/elx39agpqt6f3sm/polo1.jpeg
https://www.dropbox.com/s/7qpum91x2t63n2f/polo2.png

same story here, exact 5 ETH.  Angry Angry Angry
I also made an petition on their help desk, almost 24hrs passed, no respond at all.
newbie
Activity: 16
Merit: 0
wow crazy, have to change site sure
full member
Activity: 194
Merit: 100
I have the exact same problem with Golem on poloniex.

Gives a fake txid with no trace on etherscan.

Support ticket open since 7 days now and nothing has been done.
newbie
Activity: 16
Merit: 0
Hi,
I have sent 5ETH from poleniex to my local exchange account, and says transaction is complete, but when I try to trace it, there is no that transaction.

Complete   ETH   5.00000000
2017-06-20 23:29:20
Address: 0xae5685da580f8093817cDAc8e7C0C648af350C6C
Txid: 0x79f9b4974b1d4ad626053a8dfc3f231fa3e2ca63224e9835b81a2ec62e6628c2

and after few hour i go to https://etherscan.io
and transaction cannot be found?
any idea what should I do?
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