I work every day to communicate with them. But on the 8th day and I still could not get a result 
It's a pointless practice to constantly try make contact with them. I even believe that it will have an opposite effect where they might end up ignore you for a while. It's something other services are doing as well.Their logic basically is that they will deal with people when they are ready for it, which is not exactly something you as user want to hear. Instead of contacting them every day, do it once or at most twice a week.
It looks like that even after all the time that passed, they still haven't done anything to hire more staff, which is a damn shame. The once largest exchange sinks down to the absolute bottom like this.
