Topic: Poloniex ignores the user rights!!! (Read 132 times)

Good tidings, dear users. Many of you heard about one of the most active crypto exchanges in the world... Poloniex I mean. It is where my story begins...
1) Poloniex doesn't keep its promises!
First of all, I'd like to provide you some information about me. I am a Poloniex user, a legacy one with two factor authentication enabled. On 27 May, two weeks before deadline my account had been frozen. It had been frozen in spite of a promise "Withdrawals will remain enabled at the daily withdrawal limits prior to the deadline". I wish to point out that it was an official statement;
2) Poloniex can keep your coins safe from you!
When I knew my account had been frozen I had no choice. I had to be verified or leave them my coins. So I preferred to be verified. I've submitted them my government issued documents (there were no information that only international documents are acceptable) and the only adequate response was: " The funds will be held safely in your account until the verification process is complete". The thing is I told them that I cannot get international documents in near future and that I submitted my government issued ones. Now Poloniex is taking of my coins as hostages and urging me to be verified but don't allow me to be verified with my own government issued passport! But Poloniex promises to keep our money safe! Poloniex keeps promises, isn't it?
3) Poloniex doesn't adhere to its License Agreement in case of it relates to user rights!
I've spent a lot of time to be verified and nobody ever wanted to help me. Only excuses and promises to keep my money safe. Afterwards I claimed to transfer my coins to my friend's deposit adress. And there was reason to believe they would. There we are: In accordance with article 17 of the Terms of Use "You will be permitted to transfer Tokens associated with your Account for ninety (90) days after Account deactivation or cancellation unless such transfer is otherwise prohibited (i) under the law, or (ii) by a valid subpoena or court order." I've created some more tickets and again no one is ever going to help. They tried to ignore my tickets first, then they started to close them as fast as they could and never ever answered me what is the reason they ignore the License Agreement when it relates to user rights!

P.S. There were a lot of agents I have been talking to: Cole, Daniel, Dean, Edward, Fergus, Homer, Laura, Michelle, Rivero, Sandy etc. There might be someone who'd like to help but anyway I didn't get help so far. Be careful with Poloniex, you wouldn't like it kept your coins safe.