Poloniex keeps my funds from me : ( | Bitcointalksearch.org

magneto

hero member

Activity: 1666

Merit: 753

Quote from: Lambent333 on September 30, 2018, 07:52:19 AM

Poloniex support team is awful!
I have been a legacy user with 2000$ withdrawal limit... Afterall Poloniex froze my account without a chance to withdraw... I want to notice I made my intentions clear before deadline (Circle issue)...

Poloniex ignored their promises, their official statements, their art.17 of User Agreement.. And now they are ignoring me as their customer... So awfully inequitable situation it is...

Dear users, good ones, help me please to spread the word...[/i]

https://www.reddit.com/r/Bitcoin/comments/9j6hts/poloniex_support_team_is_awful/

Unfortunately, their policy of not letting legacy accounts withdraw has been in place for some time now, at least half a year.

I've withdrawn all my funds way before then, and stopped using poloniex. Their customer support was just too terrible for it to be a viable exchange to be regularly used.

Your issue seems to be that you don't want to complete KYC but still want to withdraw your funds after the deadline for legacy accounts. Unfortunately, even though you may have notified them earlier, they most likely will just cite the deadline as non-negotiable. Their support is bad, but the only chance you have of getting your funds out in my opinion is most likely to complete verification.

Slow death

legendary

Activity: 3234

Merit: 1130

Leading Crypto Sports Betting & Casino Platform

Quote from: Lambent333 on September 30, 2018, 07:52:19 AM

Poloniex support team is awful!

They are already very famous because they provide bad service to the support and that is already years, you know it.

Quote from: Lambent333 on September 30, 2018, 07:52:19 AM

I have been a legacy user with 2000$ withdrawal limit... Afterall Poloniex froze my account without a chance to withdraw... I want to notice I made my intentions clear before deadline (Circle issue)...

Why do not you verify your account?

NOTICE TO OUR LEGACY ACCOUNT HOLDERS

AN UPDATE ON CUSTOMER ONBOARDING AND IDENTITY VERIFICATION

AN UPDATE ON FROZEN ACCOUNTS AND FAQS

Quote from: Lambent333 on September 30, 2018, 07:52:19 AM

Poloniex ignored their promises, their official statements, their art.17 of User Agreement..

when they want they can change everything you mentioned and do not need to consult you

Quote from: Lambent333 on September 30, 2018, 07:52:19 AM

And now they are ignoring me as their customer...

this is why many people gave up using poloniex

Quote from: Lambent333 on September 30, 2018, 07:52:19 AM

Dear users, good ones, help me please to spread the word...

This will not help you.

hahay

legendary

Activity: 3486

Merit: 1055

Leading Crypto Sports Betting & Casino Platform

Yes, I was not surprised by the incident at Poloniex, you should have left it for a long time because this problem has arisen for a long time too. There were many poloniex users before this who complained about the same thing. But even though their support will take a long time to respond to this complaint, with you continuing to make complaint tickets there and in some complaints, I believe you can still make a withdrawal. Keep trying until your complaint is resolved, if the complaint has been successfully resolved, then immediately withdraw all of your funds there and leave Poloniex immediately. Good luck!

1Referee

legendary

Activity: 2170

Merit: 1427

Unfortunately, I'm not at all surprised about it anymore. Poloniex has been caught lying to their users on several fronts, and they will continue doing that with how they have turned into a complete sissy, especially once became clear Circle was an interested party to buy that exchange.

Poloniex is at a point it does no longer seem to care about how many complaints are stacking up against them. They don't have much to lose anymore considering that their exchange has been bleeding for quite a long period of time. From the top dog they once were as exchange (they were nr1 for a while), to an exchange occasionally generating less volume than Yobit. Now that's a pretty shitty achievement.

Lambent333

newbie

Activity: 6

Merit: 0

Poloniex support team is awful!
I have been a legacy user with 2000$ withdrawal limit... Afterall Poloniex froze my account without a chance to withdraw... I want to notice I made my intentions clear before deadline (Circle issue)...

Poloniex ignored their promises, their official statements, their art.17 of User Agreement.. And now they are ignoring me as their customer... So awfully inequitable situation it is...

Dear users, good ones, help me please to spread the word...[/i]

https://www.reddit.com/r/Bitcoin/comments/9j6hts/poloniex_support_team_is_awful/

Topic: Poloniex keeps my funds from me : ( (Read 187 times)