Poloniex Lending Offer Bug (Cannot Cancel Offers)

evilknievel

newbie

Activity: 1

Merit: 0

Quote from: ebliever on June 21, 2017, 11:56:09 AM

Moving this from https://www.reddit.com/r/PoloniexForum/comments/6ie1tg/cannot_cancel_loan_offers_in_lending/ to maintain better visibility.

Poloniex users should beware that some of us are experiencing a problem where Lending offers cannot be canceled. The offers can be taken up normally by margin traders borrowing funds, but if your interest rate is too high your funds will be trapped - you will not be able to cancel the offer.

In my case I have 179 LTC stuck at a max 5%/day offer (set by a bot so I would have a chance when it came off the prior loan to extract the funds to sell.) I and others have raised tickets with Polo support but so far there is no resolution to the issue being offered.

If you experience this issue please raise a ticket with Polo support and let us know here. Perhaps we can figure out what is causing the problem.

In the meantime, please use extreme caution when lending - test regularly with small amounts and beware that if the problem strikes while you have funds offered at a high rate they may be stuck there a long while.

I have got this almost a year in lending and I can t get it out.... I am really annoyed

lyhistory

newbie

Activity: 5

Merit: 3

suffering the same issue now, all were good, suddenly cannot cancel any of my open loan offers, and when I checked the network request, every request got 524 timeout, opened tickets, but the customer service is so funny, they don't read my question, just copy paste some instruction notes of how to lend, ridiculous, I replied but 3 days passed never got any more response

ebliever

legendary

Activity: 1708

Merit: 1035

Quote from: aesma on June 29, 2017, 01:40:37 AM

Did you have a ticket open and was it closed ?

Just for my information, since for another problem I had the issue went away but I closed the ticket myself.

Yes, they were about a week late in notifying me, but eventually they checked in with me again and the ticket was closed.

aesma

hero member

Activity: 2380

Merit: 916

fly or die

Did you have a ticket open and was it closed ?

Just for my information, since for another problem I had the issue went away but I closed the ticket myself.

ebliever

legendary

Activity: 1708

Merit: 1035

Others on reddit and another Polo thread report things are fixed so hopefully we can put this to bed. Kudos to Polo support for addressing it in a timely manner.

aesma

hero member

Activity: 2380

Merit: 916

fly or die

I made a manual offer this morning (I had forgotten about your issue...) and then cancelled it because it was too high, at that moment I remembered and got worried, but it did cancel.

ebliever

legendary

Activity: 1708

Merit: 1035

UPDATE: Sometime within the past hour it looks like Polo canceled my stuck lending offer. I was able to make and then cancel a new lending offer, so it looks like things are fixed on my end. There is no feedback on my support ticket. Hopefully the rest of you will also see things working again. :-)

ebliever

legendary

Activity: 1708

Merit: 1035

Quote from: Qunenin on June 21, 2017, 02:13:23 PM

Is this something that can be attacked by loan seekers? I know that you said the issue was only with higher interest rates, but is it possible that someone that would normally not meet the loan criteria can slide past and get a loan that they shouldn't have gotten?

The problem is NOT with only higher interest rates. The bug prevents ANY cancellation at any rate. But it is only a serious matter if you set a high rate that is not taken up by a borrower. Then your funds are stuck until Polo gets around to fixing it - and that may be months from all the chatter I'm seeing about Polo's support woes.

Borrowers automatically borrow funds at the cheapest available rate, so this should have no direct impact on them. Just beware that if lending and you find you are unable to cancel, the only way to retrieve your funds is to hope someone borrows them and then wait for them to close out their position to end the loan. And for goodness' sake, turn off Auto-Renew.

Qunenin

hero member

Activity: 966

Merit: 506

Quote from: ebliever on June 21, 2017, 11:56:09 AM

Moving this from https://www.reddit.com/r/PoloniexForum/comments/6ie1tg/cannot_cancel_loan_offers_in_lending/ to maintain better visibility.

Poloniex users should beware that some of us are experiencing a problem where Lending offers cannot be canceled. The offers can be taken up normally by margin traders borrowing funds, but if your interest rate is too high your funds will be trapped - you will not be able to cancel the offer.

In my case I have 179 LTC stuck at a max 5%/day offer (set by a bot so I would have a chance when it came off the prior loan to extract the funds to sell.) I and others have raised tickets with Polo support but so far there is no resolution to the issue being offered.

If you experience this issue please raise a ticket with Polo support and let us know here. Perhaps we can figure out what is causing the problem.

In the meantime, please use extreme caution when lending - test regularly with small amounts and beware that if the problem strikes while you have funds offered at a high rate they may be stuck there a long while.

Is this something that can be attacked by loan seekers? I know that you said the issue was only with higher interest rates, but is it possible that someone that would normally not meet the loan criteria can slide past and get a loan that they shouldn't have gotten?

ebliever

legendary

Activity: 1708

Merit: 1035

Moving this from https://www.reddit.com/r/PoloniexForum/comments/6ie1tg/cannot_cancel_loan_offers_in_lending/ to maintain better visibility.

Poloniex users should beware that some of us are experiencing a problem where Lending offers cannot be canceled. The offers can be taken up normally by margin traders borrowing funds, but if your interest rate is too high your funds will be trapped - you will not be able to cancel the offer.

In my case I have 179 LTC stuck at a max 5%/day offer (set by a bot so I would have a chance when it came off the prior loan to extract the funds to sell.) I and others have raised tickets with Polo support but so far there is no resolution to the issue being offered.

If you experience this issue please raise a ticket with Polo support and let us know here. Perhaps we can figure out what is causing the problem.

In the meantime, please use extreme caution when lending - test regularly with small amounts and beware that if the problem strikes while you have funds offered at a high rate they may be stuck there a long while.

Topic: Poloniex Lending Offer Bug (Cannot Cancel Offers) (Read 581 times)