Through my experience with this platform, they have a support team with varying experience or accesses, as the answer can be completely different if you contact one of the support team members and then make a new request from another member.
Generally, unless you have an association with something illegal (receiving money from a scam address, dealing with drug dealers) or engage in suspicious activity (using a new IP address, a new device) it is best to contact a new individual of the support team.
Generally, only the support team will be able to solve your problem.
Topic: popular exchange extortion and blackmail (Read 136 times)
i gave up and thought to put it here so at least people will be careful. watch out for the exchanges all they want is to be the big boys and they do not care for bitcoin or what its suppose to be used for they just care about whatever they are trying to do.
You are not the first and you definitely won't be the last to have your coins locked in an exchange which is making unreasonable or impossible demands in return for unlocking your account. This is the risk you take when you use any centralized exchange. Although this is certainly more commonly seen in people using non-KYCed accounts, there are still plenty of people who are using fully KYCed accounts and yet still find themselves having their accounts locked and facing demands for ever more invasive KYC, bank statements, pay checks, proof of funds, etc.Unfortunately your warning will not prevent anyone else from falling victim to this, just as all the other warnings from all the other people with locked accounts did not prevent you falling victim to this. People simply do not care about all the horror stories from other users. People don't care until it happens to them personally, by which point it is obviously too late. As I've said many times before, it is pitiful on the part of the whole community that we keep using and supporting exchanges which do this, allowing them to continue to rip off and scam other users.
If you have time and social media and other forum accounts, spread this experience of yours. Tag KuCoin if possible. You might get their attention and they will look into your case.
However, since you mentioned about the problem of your location, do you mean to say you are using the services of KuCoin from a prohibited country? Because if you are, the problem is not that you are obliged to go through all these KYC ice skating dance moves. It simply is a problem of violating their terms.
If your location is not a problem, then you will have no other option but to go through all these KYC hassles, however unfair they may be. You agreed to all of it the moment you created your account.
To be fair, however, these exchanges should do the blocking before deposits are done, not before withdrawals. Regardless of the violation, this common practice is shady to me at the very least.
However, since you mentioned about the problem of your location, do you mean to say you are using the services of KuCoin from a prohibited country? Because if you are, the problem is not that you are obliged to go through all these KYC ice skating dance moves. It simply is a problem of violating their terms.
If your location is not a problem, then you will have no other option but to go through all these KYC hassles, however unfair they may be. You agreed to all of it the moment you created your account.
To be fair, however, these exchanges should do the blocking before deposits are done, not before withdrawals. Regardless of the violation, this common practice is shady to me at the very least.
Contact them using Reddit, I have some friends those who had the same problem, and it was resolved after about 15 days, contact the support team or create a new ticket.
Most of the stories I've heard relate to changing the IP address, deleting cookies or logging in from a new browser, you have a more convincing argument that you've checked out to an address that you know before so the problem will be solved.
Most of the stories I've heard relate to changing the IP address, deleting cookies or logging in from a new browser, you have a more convincing argument that you've checked out to an address that you know before so the problem will be solved.
I suggest going into detail about your KYC experience OP (how many times, what were asked each time). Just wanna grasp how bad was it and it's kinda hard to draw conclusions based on assumptions.
Are you perhaps from a restricted country? if so, it's advisable to not bypass such restriction again AKA break their TOS. A lenient treatment isn't guaranteed, not to mention that CEXs tend to be stricter over time. Maybe lenient today, but what about tomorrow? maybe not caught today, but what about tomorrow? it's possible this was also one of the reasons why they froze your account.
Are you perhaps from a restricted country? if so, it's advisable to not bypass such restriction again AKA break their TOS. A lenient treatment isn't guaranteed, not to mention that CEXs tend to be stricter over time. Maybe lenient today, but what about tomorrow? maybe not caught today, but what about tomorrow? it's possible this was also one of the reasons why they froze your account.
Can you please tell us how much was your balance and how much you were trying to withdraw when they asked you to verify your identity?
As far as I know they should allow you to continue to use their service and withdraw up to 1 BTC per day even if they know you are from a country where you can't go for KYC. Did you try to withdraw more than 1 BTC?
I am curious to know if they have become more strict. A Few days ago, someone else reported the same issue with kucoin.
As far as I know they should allow you to continue to use their service and withdraw up to 1 BTC per day even if they know you are from a country where you can't go for KYC. Did you try to withdraw more than 1 BTC?
I am curious to know if they have become more strict. A Few days ago, someone else reported the same issue with kucoin.
I understand why KYC exists to a certain extent, but I believe before they lock your account, they should be defining limits, which you can't go over. It's actually criminal that they can just lock up your funds, and demand information from you.
It should really be clarified or been defined or been said or something like this since from the start when it comes to limitations or something but there are some scenarios on which some users doesntreally read up terms and conditions and they would only be reading it up once they had been facing up some problems or locked up on funds which is very common.I dont totally defend them but there
are really times on which user error is something to be blame but there are indeed instances on which is something like this on where you would boggle up your mind on what you have done wrong.
I understand why KYC exists to a certain extent, but I believe before they lock your account, they should be defining limits, which you can't go over. It's actually criminal that they can just lock up your funds, and demand information from you.
I've seen a lot of people using the exchange (from unsupported countries) and when caught, Kucoin still allowed them to withdraw their funds. I also had an incident recently where I forgot my trading password and when they asked me to verify my identity in order to reset my password, I refused to. They eventually gave me back access to my account after I provided a few screenshots from my account. It's not guaranteed that it would work, but it's worth trying.
That's actually ridiculous. The fact that they ignored their own standards suggests their security is a bit of a joke in the first place, but asking for KYC for resetting a password? The worlds gone mad, I feel like that is something you should be opting into rather than by default. Seems like any excuse these days to get your details on record. 
I'm not sure which requirements you're referring to? The picture is not showing much. If you're referring to the selfie/video then that's basically what most of the exchanges ask nowadays.
Kucoin is probably the least strict exchange out there. At least from what I've seen.
I've seen a lot of people using the exchange (from unsupported countries) and when caught, Kucoin still allowed them to withdraw their funds. I also had an incident recently where I forgot my trading password and when they asked me to verify my identity in order to reset my password, I refused to. They eventually gave me back access to my account after I provided a few screenshots from my account. It's not guaranteed that it would work, but it's worth trying.
Aside from that, I would advise you to start using non-custodial wallets for storing your funds and P2P (non-KYC) platforms when dealing with fiat.
Kucoin is probably the least strict exchange out there. At least from what I've seen.
I've seen a lot of people using the exchange (from unsupported countries) and when caught, Kucoin still allowed them to withdraw their funds. I also had an incident recently where I forgot my trading password and when they asked me to verify my identity in order to reset my password, I refused to. They eventually gave me back access to my account after I provided a few screenshots from my account. It's not guaranteed that it would work, but it's worth trying.
Aside from that, I would advise you to start using non-custodial wallets for storing your funds and P2P (non-KYC) platforms when dealing with fiat.
Hello, First post here. I know sorry for jumping to the point but this has me outraged and dumbfounded. My account and funds are still not available for me and at this point, I have given up jumping thro the hoops and playing the games of the support. please see the links below for the specific requirement requested by the support team.
I have been using kukoin for a year or more now with no issues. I have attempted to kyc verify however due to the country im located in i was NOT able to KYC verify prior to this incident. Now a few days ago i used the third-party fiat on-ramp provider they use i think its banxa to purchase usdt and it was sent direct to my kukoin just as usual. Now a few minutes later i purchase some xrp on kukoin exchange and withdraw it to an address that i have withdrawn to previously on numerous occasions. Now a few minutes later i come to find that my kukoin account assets are now on hold and locked with message "please contact kukoin support". Okay so i contact support thro the message system they have, this will begin a process of me attempting to prove the account owner is indeed myself. Now i wish i could be more detailed here for you all but i dont have time here today to tell all the hassle they had me doing to kyc verify or whatever they call it. Like i said above i attempted to kyc verify numerous times prior to this account lock and with the support channel mutiple times on the day of my account becoming locked. I WANT TO KYC VERIFY and TRY TO KYC VERIFY WITH THEM for hours. I upload photo id with paper and me holding it the whole shebang and finnally i gave up after i get to the bottom of yet another kyc verification page and find this new section almost half-ass added to the required section..
so they were sending me links to kyc verify and every time there was a new link there was a new requirement added to the kyc form. This is just stunning. i gave up and thought to put it here so at least people will be careful. watch out for the exchanges all they want is to be the big boys and they do not care for bitcoin or what its suppose to be used for they just care about whatever they are trying to do.. extort me on this occasion it seems. blackmail. i do not know. but i lost my assets in this case because i do not have time to do this ice skating dance moves all day.
**having trouble inserting images so the links to the screenshots i took are below, you will see the ridiculous requirements of uploading video and reading text outloud? haha
link to screenshots:
https://i.ibb.co/d62zZPv/Screenshot-2022-03-11-at-22-17-19-Ku-Coin-Cryptocurrency-Exchange-Buy-Sell-Bitcoin-Ethereum-and-More.png
https://i.ibb.co/PwCgDw6/Screenshot-2022-03-12-at-08-33-00-Identity-Verification-Request-Form-Ku-Coin.png
I have been using kukoin for a year or more now with no issues. I have attempted to kyc verify however due to the country im located in i was NOT able to KYC verify prior to this incident. Now a few days ago i used the third-party fiat on-ramp provider they use i think its banxa to purchase usdt and it was sent direct to my kukoin just as usual. Now a few minutes later i purchase some xrp on kukoin exchange and withdraw it to an address that i have withdrawn to previously on numerous occasions. Now a few minutes later i come to find that my kukoin account assets are now on hold and locked with message "please contact kukoin support". Okay so i contact support thro the message system they have, this will begin a process of me attempting to prove the account owner is indeed myself. Now i wish i could be more detailed here for you all but i dont have time here today to tell all the hassle they had me doing to kyc verify or whatever they call it. Like i said above i attempted to kyc verify numerous times prior to this account lock and with the support channel mutiple times on the day of my account becoming locked. I WANT TO KYC VERIFY and TRY TO KYC VERIFY WITH THEM for hours. I upload photo id with paper and me holding it the whole shebang and finnally i gave up after i get to the bottom of yet another kyc verification page and find this new section almost half-ass added to the required section..
so they were sending me links to kyc verify and every time there was a new link there was a new requirement added to the kyc form. This is just stunning. i gave up and thought to put it here so at least people will be careful. watch out for the exchanges all they want is to be the big boys and they do not care for bitcoin or what its suppose to be used for they just care about whatever they are trying to do.. extort me on this occasion it seems. blackmail. i do not know. but i lost my assets in this case because i do not have time to do this ice skating dance moves all day.
**having trouble inserting images so the links to the screenshots i took are below, you will see the ridiculous requirements of uploading video and reading text outloud? haha
link to screenshots:
https://i.ibb.co/d62zZPv/Screenshot-2022-03-11-at-22-17-19-Ku-Coin-Cryptocurrency-Exchange-Buy-Sell-Bitcoin-Ethereum-and-More.png
https://i.ibb.co/PwCgDw6/Screenshot-2022-03-12-at-08-33-00-Identity-Verification-Request-Form-Ku-Coin.png
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