Author

Topic: problem Wallet ZelCore please help me!! (Read 150 times)

legendary
Activity: 2170
Merit: 1427
November 05, 2018, 11:26:19 AM
#5
The trade itself happened using Changelly. If you contact ZelCore they'll probably contact the exchange in your behalf but you can contact the support for both changelly and ZelCore just in case and make sure you provide the transaction ID etc. so you get a faster response.

If the problem turns out to be on Changelly's end, it might very well be related to how they are waiting for exchange rates to go back up. It's common practice for Changelly, and they don't seem to care about all the users complaining about huge delays and transactions that didn't make it through due to exchange rates not recovering.

On the other hand, why should they care? With Shapeshift out of the way Changelly has become the main 'instant' exchanging service in current times.

---

OP, I know it's difficult and annoying, but don't try to contact them too much through various channels, because they may end up blocking you. Let 24-48 hours pass and try it again. There isn't much that you can do other than to keep waiting.
newbie
Activity: 3
Merit: 0
November 05, 2018, 10:02:46 AM
#4
The trade itself happened using Changelly. If you contact ZelCore they'll probably contact the exchange in your behalf but you can contact the support for both changelly and ZelCore just in case and make sure you provide the transaction ID etc. so you get a faster response.

No response by support   Huh
I will send them discordapp

legendary
Activity: 1624
Merit: 2481
November 05, 2018, 07:24:00 AM
#3
You might consider to change your wallet.

I heavily discourage from using this wallet.

ZelCore is a brainwallet with a nice-looking UI. The randomness of your private keys is heavily(!) decreased compared to using a normal wallet.
Additionally it is closed-source. You don't know what this software does. You can't be sure of anything with a closed-source wallet without any security audits.

Even an online wallet would be more secure than this one.
staff
Activity: 3500
Merit: 6152
November 05, 2018, 07:13:48 AM
#2
The trade itself happened using Changelly. If you contact ZelCore they'll probably contact the exchange in your behalf but you can contact the support for both changelly and ZelCore just in case and make sure you provide the transaction ID etc. so you get a faster response.
newbie
Activity: 3
Merit: 0
November 04, 2018, 02:47:03 PM
#1
im exchange bitcoin to usdt  From within the wallet ZelCore About 24 hours ago!!
But the balance does not appear in my wallet ZelCore   Cry Cry

Proof of transfer from inside the wallet
https://i.imgur.com/f0Ij4Ez.jpg
https://i.imgur.com/mNOB6tw.png
https://i.imgur.com/9E22hPV.png  Cry

what is happening
I lost my money so!!  Cry
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