Problem with withdrawing BTC from online wallet https://www.blockchain.info

aioc

hero member

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Quote from: Igor777CO on April 07, 2019, 02:02:18 AM

After two weeks both appealed for support and a reset, 2FA withdrawn its funds. But moving from .info to .com made you worry! Undecided

They have done it long ago, you seem to be late to now that they moved from .info to .com, but I have not encountered an issue using blockchain, been using it for the last five years although I used it to store a small amount I shifted to Electrum and Jaxx.

Igor777CO

newbie

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After two weeks both appealed for support and a reset, 2FA withdrawn its funds. But moving from .info to .com made you worry! Undecided

NeuroticFish

legendary

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Blockchain.info/.com used to have weak support indeed. It's a free wallet (and not a custodial one!) and they don't really invest in support.
Most probably (like everyone else) you didn't read their ToS. They are basically not liable for anything.

It's most probably not scam/fraud from their side. You have to try harder, or maybe give more details and ask for help @ bitcointalk.
Also you should consider using your own wallet.

The Sceptical Chymist

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Nobody here is going to be able to help you if you don't elaborate on what the specific problem is, OP. And just from past experience with their wallet, I bet that they're not scamming and that someone here will be able to figure out how you can withdraw your bitcoin.

I haven't used blockchain.info's wallet in a few years, but I never had a problem with them and as I said I doubt they're pulling some sort of exit scam now--but I've moved on from online wallets for just this reason. The paranoid little guy that lives in my head just isn't comfortable with someone else having access to my private keys. You might want to consider storing your bitcoin in a wallet where only you have access to those private keys.

Good luck. Even if you describe the exact problem I don't know enough about this to help you, but you're basically in the right place. Also, there's a specific section for wallets on this forum and you might want to check it out and ask for help there.

andulolika

legendary

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Quote from: Igor777CO on March 13, 2019, 07:03:02 AM

I can not withdraw BTC from my wallet to blockchain.info. There is only FAQ instead of support chat.

You have enough means to contact the support of blockchain.com it is been a while since they chanced from .info.
I do call you a lier, they don't steal funds, is the wallet I been using for 5 years.

Edit:

Quote from: NeuroticFish on March 13, 2019, 07:23:18 AM

Blockchain.info/.com used to have weak support indeed. It's a free wallet (and not a custodial one!) and they don't really invest in support.
Most probably (like everyone else) you didn't read their ToS. They are basically not liable for anything.

It's most probably not scam/fraud from their side. You have to try harder, or maybe give more details and ask for help @ bitcointalk.
Also you should consider using your own wallet.

No one is liable for anything with about anything if done right. I had quick support each time I needed it, and same I heard from other users. I might of heard FUD but never scam or poor support. They been overcongestionated a small while in a boom of users but that might happen to any site.

StackGambler

full member

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Quote from: Igor777CO on March 13, 2019, 07:03:02 AM

I can not withdraw BTC from my wallet to blockchain.info. There is only FAQ instead of support chat.

Blockchain.com is well-known and I personally have not had issues with it. This isn't to say that your claim is untrue, but you have not attached any pictures, videos, or links. It's just a statement. I recommend you at least screen record the issue you're having and post it here, so myself and other users can help you troubleshoot the problem. Also, if I remember correctly, Blockchain.com uses a non-custodial wallet system, which means if you have the recovery seed words you were made to backup, your funds are always recoverable regardless of whether Blockchain.com's portal is down.

Some very basic suggestions would be, double-check to make sure you've entered the correct identifier and password. Make sure the address you're sending to is a valid BTC address, and make sure that you have enough to pay for the miner fee (you may be trying to send your entire balance without accounting for the fee). We can help you out further once you let us know what the error message is that you're seeing.

Igor777CO

newbie

Activity: 2

Merit: 0

I can not withdraw BTC from my wallet to blockchain.info. There is only FAQ instead of support chat.

Topic: Problem with withdrawing BTC from online wallet https://www.blockchain.info (Read 171 times)