Topic: Problems with ATMs Bitcoin Exchange SL (Bitcoin ATMs in Barcelona/Spain) (Read 590 times)
October 02, 2016, 09:35:38 AM
these guys are scammers https://bitcointalksearch.org/topic/m.15196812
May 16, 2016, 02:23:46 PM
Try bit2me.com,is instant and 24/7
May 14, 2016, 04:36:40 AM
May 2. I tried selling bitcoins to the ATM in Heron City in Barcelona. However I was paid a little fewer euros than what I had requested. Another person came over and told me that he had problems withdrawing as well, and had had so for two days. He called support while I was there and was told that someone would come within 15 minutes. After 45 minutes he called again and was told that the support person would be there "now". After about two hours with no one turning up I gave up and left.
The next day it seemed like it was fixed because the limits were much higher so I was stupid enough to try again. This time I was only paid 1/8 of the amount I sold. In the evening I sent a support request through the form at groupbtc.com which I still have gotten no response to. Wednesday 3rd I tried calling and was called back because the first person hardly spoke any English. I agreed to send an image of the receipts by email, and he said it would probably be resolved the next day. I have gotten no response to the email. I have also tried a PM to makalu (Miquel J. Pavón Besalú, the CEO) here on Bitcoin Talk on May 4th but he has not been logged in since May 2.
Tuesday 10th I sent an SMS to the number that called me back, and got a reply that they are trying to solve my problem. I sent another SMS the next day but I have not heard from them since. My problem is quite simply that they are not refunding the bitcoins I haven't been paid for, and there is no reason for it to take this long.
From what I understand it is part of "Bitcoin Investors Trust SL", which also runs ATMs in Portugal, Argentina and Mexico, in addition to "Hedge fund BTC". Their main web site is groupbtc.com. Buyer beware.
TLDR; they are no longer paying what they should and contacting support does not help.
The next day it seemed like it was fixed because the limits were much higher so I was stupid enough to try again. This time I was only paid 1/8 of the amount I sold. In the evening I sent a support request through the form at groupbtc.com which I still have gotten no response to. Wednesday 3rd I tried calling and was called back because the first person hardly spoke any English. I agreed to send an image of the receipts by email, and he said it would probably be resolved the next day. I have gotten no response to the email. I have also tried a PM to makalu (Miquel J. Pavón Besalú, the CEO) here on Bitcoin Talk on May 4th but he has not been logged in since May 2.
Tuesday 10th I sent an SMS to the number that called me back, and got a reply that they are trying to solve my problem. I sent another SMS the next day but I have not heard from them since. My problem is quite simply that they are not refunding the bitcoins I haven't been paid for, and there is no reason for it to take this long.
From what I understand it is part of "Bitcoin Investors Trust SL", which also runs ATMs in Portugal, Argentina and Mexico, in addition to "Hedge fund BTC". Their main web site is groupbtc.com. Buyer beware.
TLDR; they are no longer paying what they should and contacting support does not help.
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