Author

Topic: Problems with cex.io smart contracts (Read 673 times)

newbie
Activity: 31
Merit: 0
April 13, 2018, 05:18:49 AM
#45
hi, send from surbtc to CEX.IO 10 ethe, the operation is not reflected in my finances. In etherscan.io it appears as internal transaction, what happens? I need an answer.
to:
https://etherscan.io/address/0x5f1d04dbb202611793599924b359ea6d644a3973

tx: https://etherscan.io/tx/0x5468f1ef51f05f4d5bcf8c21964781a1045fd5a2f8ded969b93286c18a5a7f79

The problem arose because the transaction was carried out by smart contracts

I am very worried about what all my savings are.

Send a ticket to support CEX (440011) but I have not had any solution.


What I can do? I lost my savings?


user CEX ID: up105894009

This thread goes to show that there is need for better smart contract auditing. Otherwise investors, traders and the companies involved end up losing lots of money due to software bugs and vulnerability. Remember the DAO. Check out www.aegissmartcontracts.com if you are interested in smart contract security. We are building a platform that will allow smart contract authors to conduct reasonably priced triple audits (expert audits, automated audits and bounty program audits) and get certified, meaning that users will have an easy time identifying smart contracts that have been thoroughly audited for all known bugs and vulnerability. Thanks.
newbie
Activity: 11
Merit: 0
March 26, 2018, 04:09:30 AM
#44
OMG I am having the same problem :
https://etherscan.io/address/0xccc7c6bf6aafdd855a9fa2eafa24588e77385ebc#internaltx

ID: up112722849
Support Ticket #715740

I see now that the problem is in the stupid smart contract and this is my fault.
But if this issue can resolved as soon as possible I would greatly appreciate it.

Thank you very much for your assistance in this matter!

This problem has been resolved. Cex.io support is nice, fast, awesome, and honest.
newbie
Activity: 11
Merit: 0
March 22, 2018, 04:03:05 AM
#43
OMG I am having the same problem :
https://etherscan.io/address/0xccc7c6bf6aafdd855a9fa2eafa24588e77385ebc#internaltx

ID: up112722849
Support Ticket #715740

I see now that the problem is in the stupid smart contract and this is my fault.
But if this issue can resolved as soon as possible I would greatly appreciate it.

Thank you very much for your assistance in this matter!
newbie
Activity: 1
Merit: 0
February 19, 2018, 12:56:43 PM
#42
I used a smart contract/internal transaction to deposit into CEX.io 5 ETH from Bitstamp

https://etherscan.io/address/0xe4ad0542bc4ac492f04c872a4f2338eff95ea4f7#internaltx

user: [email protected]

thank you!!!
full member
Activity: 220
Merit: 100
February 09, 2018, 03:45:11 AM
#41
Hello CEX.IO Team,

I sent 1.4 ETH from Bitstamp to CEX 12 days ago, and they never came to my account. I see now that the problem is in this stupid smart contract.

Anyway, please, can you resolve this?

Username: Benchman

Ticket ID: #592664

TX ID: https://etherscan.io/tx/0x38f09fc113741632108c940eaaf49606b2718feb7d6278952ce80bac13ea8213#internal

Thank you!

Regards,
Benchman.

We have escalated the case to the support team. Still, please provide them with the TX ID and the destination wallet.

Already done 3 times.

Waiting 21 days and still nothing.

 Huh Huh

According to our information, your funds have already been added for compensation. Still, it requires some more time as the process is manual. 

Yes, thank you very much.

Sold it before doom.

Greetings.
newbie
Activity: 2
Merit: 0
January 26, 2018, 05:19:19 AM
#40
Just like to post that my ETH arrived this morning and my ticket has been solved
CEX
legendary
Activity: 1227
Merit: 1003
January 25, 2018, 12:33:41 PM
#39
Hello CEX.IO Team,

I sent 1.4 ETH from Bitstamp to CEX 12 days ago, and they never came to my account. I see now that the problem is in this stupid smart contract.

Anyway, please, can you resolve this?

Username: Benchman

Ticket ID: #592664

TX ID: https://etherscan.io/tx/0x38f09fc113741632108c940eaaf49606b2718feb7d6278952ce80bac13ea8213#internal

Thank you!

Regards,
Benchman.

We have escalated the case to the support team. Still, please provide them with the TX ID and the destination wallet.

Already done 3 times.

Waiting 21 days and still nothing.

 Huh Huh

According to our information, your funds have already been added for compensation. Still, it requires some more time as the process is manual. 
full member
Activity: 220
Merit: 100
January 24, 2018, 09:32:14 AM
#38
Hello CEX.IO Team,

I sent 1.4 ETH from Bitstamp to CEX 12 days ago, and they never came to my account. I see now that the problem is in this stupid smart contract.

Anyway, please, can you resolve this?

Username: Benchman

Ticket ID: #592664

TX ID: https://etherscan.io/tx/0x38f09fc113741632108c940eaaf49606b2718feb7d6278952ce80bac13ea8213#internal

Thank you!

Regards,
Benchman.

We have escalated the case to the support team. Still, please provide them with the TX ID and the destination wallet.

Already done 3 times.

Waiting 21 days and still nothing.

 Huh Huh
CEX
legendary
Activity: 1227
Merit: 1003
January 19, 2018, 07:21:07 AM
#37
Hi

I've just hit the same problem can you please fix my transaction?

user id : up110362983

transaction ID - https://etherscan.io/tx/0xbed0aeec27b3480ed7918ef3217de2577e97971d7caf4ca0f9c44b19900f4097

CEX Address - https://etherscan.io/address/0x2c8e61516cac07db769245a4cedc6603eb0d7aae

Ticket number : 633463


We have escalated the case to the concerned department. Please wait for the updates.
newbie
Activity: 3
Merit: 0
January 18, 2018, 05:56:34 PM
#36
Hey Team Cex.io.!

Just wanna say that the problem is solved. I get finall my ETH on my wallet.

It can take time but since i’m using Cex.io i can not complain they always do the work!

Thank you and continue with this great job.

See u soon
Kinds regards
newbie
Activity: 2
Merit: 0
January 18, 2018, 07:37:23 AM
#35
Hi

I've just hit the same problem can you please fix my transaction?

user id : up110362983

transaction ID - https://etherscan.io/tx/0xbed0aeec27b3480ed7918ef3217de2577e97971d7caf4ca0f9c44b19900f4097

CEX Address - https://etherscan.io/address/0x2c8e61516cac07db769245a4cedc6603eb0d7aae

Ticket number : 633463
CEX
legendary
Activity: 1227
Merit: 1003
January 18, 2018, 04:37:42 AM
#34
Hello, I have the same problem.
My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2

My Cex id is: up114923902

Is there any way to solve this?

Thanks.

As far as we are informed, the issue was resolved.
CEX
legendary
Activity: 1227
Merit: 1003
January 17, 2018, 07:47:32 AM
#33
I am having the same problem with a smart contract deposit. I submitted tickets that keep getting marked as "solved" when they are not solved.

User: up106181109

TXID: 0x1c90a0a9d35e010ed34599392546962b325ab6f4748bb317f6accfbda9b33a60

Transaction in Etherscan: https://etherscan.io/tx/0x1c90a0a9d35e010ed34599392546962b325ab6f4748bb317f6accfbda9b33a60

Wallet where it is currently sitting (under CEX.IO control): https://etherscan.io/address/0x92cf7198899bfdfd19ea47bd02651e0d2c12c02e

Please credit my account.

Tickets opened and marked as "solved": 575211, 575208, 616652

New Tickets opened to address problem and still open: 623643, 623671

I opened the first ticket 16 days ago. I should be seeing this ASAP.

According to our information, your funds were already restored.
CEX
legendary
Activity: 1227
Merit: 1003
January 17, 2018, 07:46:38 AM
#32
Hello CEX.IO Team,

I sent 1.4 ETH from Bitstamp to CEX 12 days ago, and they never came to my account. I see now that the problem is in this stupid smart contract.

Anyway, please, can you resolve this?

Username: Benchman

Ticket ID: #592664

TX ID: https://etherscan.io/tx/0x38f09fc113741632108c940eaaf49606b2718feb7d6278952ce80bac13ea8213#internal

Thank you!

Regards,
Benchman.

We have escalated the case to the support team. Still, please provide them with the TX ID and the destination wallet.
CEX
legendary
Activity: 1227
Merit: 1003
January 17, 2018, 07:33:25 AM
#31

Dear Madam, Sir,

I actually get the some problem, send money from bitstamp to Cex.io .. and nothing receive in my address ETH. They have to be added manually.

Can you solve this problem or send it to the right departement?!

My username : up111289555

Address : 0xf0d10899edfcbE676bDaF387c3Fd1F5b34FcfF79

Thanks in advance

Best regards



Please, accept our apologies for the delay. We have escalated the case to the support department. Please wait for the updates.
CEX
legendary
Activity: 1227
Merit: 1003
January 17, 2018, 07:30:51 AM
#30
Hey, I've got the same problem. It's been over a month.

Ticket: #473988
UserID: up101404978
Transaction: 0x8dca3098267a45caaf75634c070fd41219ae14a059aca7d09d20a466b1dc113f

Thank you!

Your case was already escalated to the support team. Please wait for the updates.
newbie
Activity: 9
Merit: 0
January 17, 2018, 02:41:16 AM
#29
Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.

txid:
0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d

userid: up112659693

@CEX: Please can you manually deposit my ETH?

Your case was escalated to the responsible department.

@CEX, First of all thank you to ecscalated to the responsible department. When can i expect the ETH in my wallet?

Received my ETH in 8 days.
newbie
Activity: 3
Merit: 0
January 16, 2018, 03:54:03 PM
#28
Hi All,

has your problem already been solved?
I've exactly the same problem. Hope they will solve it ASAP.

Transaction ID: 0x56b7ce001a4315ba116441641dd1b0295d038868a1d87b70131854f3e1e8f687
Cex.io ETH adress: 0xf53633760033bf806da5700f62b70e651532ceb7

Thanks for your response!

Yes, my problem is solved eventually.
It took for almost 8 days and the transfer is completed succesfully.

If anybody encounters with the same smart contract problem, they should not be worried about the transfer but it would take a time.

Hi

You’re lucky... i’m waiting since 15 days and got no answer from support.

I’m really frustrated with the situation.

Hope i will get some good news soon.

Thanks for your answer.
newbie
Activity: 2
Merit: 0
January 16, 2018, 03:31:48 PM
#27
Hi All,

has your problem already been solved?
I've exactly the same problem. Hope they will solve it ASAP.

Transaction ID: 0x56b7ce001a4315ba116441641dd1b0295d038868a1d87b70131854f3e1e8f687
Cex.io ETH adress: 0xf53633760033bf806da5700f62b70e651532ceb7

Thanks for your response!

Yes, my problem is solved eventually.
It took for almost 8 days and the transfer is completed succesfully.

If anybody encounters with the same smart contract problem, they should not be worried about the transfer but it would take a time.
newbie
Activity: 1
Merit: 0
January 14, 2018, 10:47:20 AM
#26
I am having the same problem with a smart contract deposit. I submitted tickets that keep getting marked as "solved" when they are not solved.

User: up106181109

TXID: 0x1c90a0a9d35e010ed34599392546962b325ab6f4748bb317f6accfbda9b33a60

Transaction in Etherscan: https://etherscan.io/tx/0x1c90a0a9d35e010ed34599392546962b325ab6f4748bb317f6accfbda9b33a60

Wallet where it is currently sitting (under CEX.IO control): https://etherscan.io/address/0x92cf7198899bfdfd19ea47bd02651e0d2c12c02e

Please credit my account.

Tickets opened and marked as "solved": 575211, 575208, 616652

New Tickets opened to address problem and still open: 623643, 623671

I opened the first ticket 16 days ago. I should be seeing this ASAP.
full member
Activity: 220
Merit: 100
January 13, 2018, 08:59:50 PM
#25
Hello CEX.IO Team,

I sent 1.4 ETH from Bitstamp to CEX 12 days ago, and they never came to my account. I see now that the problem is in this stupid smart contract.

Anyway, please, can you resolve this?

Username: Benchman

Ticket ID: #592664

TX ID: https://etherscan.io/tx/0x38f09fc113741632108c940eaaf49606b2718feb7d6278952ce80bac13ea8213#internal

Thank you!

Regards,
Benchman.
newbie
Activity: 3
Merit: 0
January 13, 2018, 03:59:50 PM
#24

Dear Madam, Sir,

I actually get the some problem, send money from bitstamp to Cex.io .. and nothing receive in my address ETH. They have to be added manually.

Can you solve this problem or send it to the right departement?!

My username : up111289555

Address : 0xf0d10899edfcbE676bDaF387c3Fd1F5b34FcfF79

Thanks in advance

Best regards

newbie
Activity: 9
Merit: 0
January 13, 2018, 12:05:23 PM
#23
hi, send from surbtc to CEX.IO 10 ethe, the operation is not reflected in my finances. In etherscan.io it appears as internal transaction, what happens? I need an answer.
to:
https://etherscan.io/address/0x5f1d04dbb202611793599924b359ea6d644a3973

tx: https://etherscan.io/tx/0x5468f1ef51f05f4d5bcf8c21964781a1045fd5a2f8ded969b93286c18a5a7f79

The problem arose because the transaction was carried out by smart contracts

I am very worried about what all my savings are.

Send a ticket to support CEX (440011) but I have not had any solution.


What I can do? I lost my savings?


user CEX ID: up105894009

Did you received your ETH eventualy?
If yes, how long have you been waiting?
newbie
Activity: 9
Merit: 0
January 12, 2018, 10:29:00 AM
#22
Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.

txid:
0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d

userid: up112659693

@CEX: Please can you manually deposit my ETH?

Your case was escalated to the responsible department.

@CEX, First of all thank you to ecscalated to the responsible department. When can i expect the ETH in my wallet?
newbie
Activity: 2
Merit: 0
January 12, 2018, 10:11:56 AM
#21
Hey, I've got the same problem. It's been over a month.

Ticket: #473988
UserID: up101404978
Transaction: 0x8dca3098267a45caaf75634c070fd41219ae14a059aca7d09d20a466b1dc113f

Thank you!
CEX
legendary
Activity: 1227
Merit: 1003
January 12, 2018, 09:15:08 AM
#20
Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.

txid:
0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d

userid: up112659693

@CEX: Please can you manually deposit my ETH?

Your case was escalated to the responsible department.
CEX
legendary
Activity: 1227
Merit: 1003
January 12, 2018, 09:11:41 AM
#19
Hi,

I have the same problem, really weird CEX.io has to process ETH internal transactions manually...
Could you please take a look into it?

ticket #615019

PS: I also have ticket #531597 pending since 6 months if you can take a look?  Smiley

Kind regards

Your case was escalated to the responsible department.
CEX
legendary
Activity: 1227
Merit: 1003
January 12, 2018, 09:10:56 AM
#18
Hi All,

has your problem already been solved?
I've exactly the same problem. Hope they will solve it ASAP.

Transaction ID: 0x56b7ce001a4315ba116441641dd1b0295d038868a1d87b70131854f3e1e8f687
Cex.io ETH adress: 0xf53633760033bf806da5700f62b70e651532ceb7

Thanks for your response!

Kindly tell us your user ID or support ticket number.
CEX
legendary
Activity: 1227
Merit: 1003
January 12, 2018, 09:09:23 AM
#17
Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I think, I also have the same smart contract problem. Could you please look into the issue as soon as possible.

cex.io id: up115004024

transaction id: 0x90bf8dbe8a6751eccaaed885ac351ea9999d7cca05273257a9843503f35238f3

Thanks!

Your issue was escalated.
CEX
legendary
Activity: 1227
Merit: 1003
January 12, 2018, 09:07:12 AM
#16
Excuse me, I'm here reading about smart contract but, I already transfer, how i can see the balance you are administrators account that money is in your wallet

https://etherscan.io/address/0xd723c1e0351fff4ff7603d419683c12196641242

https://etherscan.io/tx/0xa22bb03ae31dcb788166fc22b0589bba25c66b5ffa6108fbd41aae27667424bf

account CEX.IO ETH 0xD723C1E0351Fff4fF7603d419683C12196641242

Kindly tell us your user ID or support ticket number.
newbie
Activity: 9
Merit: 0
January 11, 2018, 05:34:40 AM
#15
Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.

txid:
0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d

userid: up112659693

@CEX: Please can you manually deposit my ETH?
newbie
Activity: 1
Merit: 0
January 10, 2018, 03:34:57 PM
#14
Hi,


I've exactly the same problem with 0.993 ETH. I´ll really appreciate your help!!

Transaction ID: 0xe83966a954d84fff1182e5251357c9e91a4bf36d8bd13702180cce40b2db1951
0xe83966a954d84fff1182e5251357c9e91a4bf36d8bd13702180cce40b2db1951

Cex.io ETH adress: 0xaf4d7c0d8a835cfb9afe68a9e428c6b379e3f5b0
https://etherscan.io/address/0xaf4d7c0d8a835cfb9afe68a9e428c6b379e3f5b0

User ID: up111285674

Thanks for your response!
Regards.
newbie
Activity: 32
Merit: 0
January 10, 2018, 08:03:38 AM
#13
Hi,

I have the same problem, really weird CEX.io has to process ETH internal transactions manually...
Could you please take a look into it?

ticket #615019

PS: I also have ticket #531597 pending since 6 months if you can take a look?  Smiley

Kind regards
newbie
Activity: 2
Merit: 0
January 10, 2018, 04:31:57 AM
#12
Hi All,

has your problem already been solved?
I've exactly the same problem. Hope they will solve it ASAP.

Transaction ID: 0x56b7ce001a4315ba116441641dd1b0295d038868a1d87b70131854f3e1e8f687
Cex.io ETH adress: 0xf53633760033bf806da5700f62b70e651532ceb7

Thanks for your response!
newbie
Activity: 2
Merit: 0
January 08, 2018, 05:09:23 PM
#11
Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I think, I also have the same smart contract problem. Could you please look into the issue as soon as possible.

cex.io id: up115004024

transaction id: 0x90bf8dbe8a6751eccaaed885ac351ea9999d7cca05273257a9843503f35238f3

Thanks!
newbie
Activity: 2
Merit: 0
January 07, 2018, 04:10:24 PM
#10
Excuse me, I'm here reading about smart contract but, I already transfer, how i can see the balance you are administrators account that money is in your wallet

https://etherscan.io/address/0xd723c1e0351fff4ff7603d419683c12196641242

https://etherscan.io/tx/0xa22bb03ae31dcb788166fc22b0589bba25c66b5ffa6108fbd41aae27667424bf

account CEX.IO ETH 0xD723C1E0351Fff4fF7603d419683C12196641242
newbie
Activity: 3
Merit: 0
January 05, 2018, 03:21:54 PM
#9
Ok, thank you!
CEX
legendary
Activity: 1227
Merit: 1003
January 05, 2018, 08:11:42 AM
#8
Hello, I have the same problem.
My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2

My Cex id is: up114923902

Is there any way to solve this?

Thanks.

Your case was added to the compensation sheet. The tech team will need to process it manually, so it still may take some time. It may take around 2 weeks.
newbie
Activity: 3
Merit: 0
January 04, 2018, 06:24:11 PM
#7
I'm pretty sure it's a smart contract problem. Any ETA on this matter? (1,3 months?)

Thanks.
CEX
legendary
Activity: 1227
Merit: 1003
January 04, 2018, 05:16:35 AM
#6
Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I also am having this same problem. If you could please look into the issue as soon as possible I would greatly appreciate it.

cex.io id: up111404182

transaction id: 0x6a8f94413aaa3660ec954fe662d7bc73066f6d4a05e13904335f3115478450b0

Thank you very much for your assistance in this matter!

We will deliver the issue to the concerned department. Still, its resolution may take some time. We hope for your understanding of the matter.
CEX
legendary
Activity: 1227
Merit: 1003
January 04, 2018, 05:13:47 AM
#5
Hello, I have the same problem.
My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2

My Cex id is: up114923902

Is there any way to solve this?

Thanks.

We will deliver the issue to the concerned department. Still, would like to warn you that if it the issue with smart contracts, it will take some time to resolve.
newbie
Activity: 1
Merit: 0
January 01, 2018, 02:22:03 PM
#4
Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I also am having this same problem. If you could please look into the issue as soon as possible I would greatly appreciate it.

cex.io id: up111404182

transaction id: 0x6a8f94413aaa3660ec954fe662d7bc73066f6d4a05e13904335f3115478450b0

Thank you very much for your assistance in this matter!
newbie
Activity: 3
Merit: 0
January 01, 2018, 06:49:22 AM
#3
Hello, I have the same problem.
My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2

My Cex id is: up114923902

Is there any way to solve this?

Thanks.
CEX
legendary
Activity: 1227
Merit: 1003
December 15, 2017, 07:39:48 AM
#2
Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.
newbie
Activity: 1
Merit: 0
December 12, 2017, 08:58:11 AM
#1
hi, send from surbtc to CEX.IO 10 ethe, the operation is not reflected in my finances. In etherscan.io it appears as internal transaction, what happens? I need an answer.
to:
https://etherscan.io/address/0x5f1d04dbb202611793599924b359ea6d644a3973

tx: https://etherscan.io/tx/0x5468f1ef51f05f4d5bcf8c21964781a1045fd5a2f8ded969b93286c18a5a7f79

The problem arose because the transaction was carried out by smart contracts

I am very worried about what all my savings are.

Send a ticket to support CEX (440011) but I have not had any solution.


What I can do? I lost my savings?


user CEX ID: up105894009
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