- Day 06/14/2016 05:20:43am GMT email from [email protected]: “Get ready for bitcoins! SP-9L9VMFWX”
- Day 06/14/2016 03:58:38pm GMT email from [email protected]: “Hi daniel_sanabria1, nhando1977 sent you a message. Thank you Daniel”
- Day 06/14/2016 05:11:22pm GMT email from [email protected]: “Hi daniel_sanabria1, Our system indicates that the order may have been canceled on Amazon. daniel_sanabria1 - Please provide any other Order ID's or relevant shipping information. Otherwise, this order may be canceled and re-listed in 24 hrs.”
- Day 06/14/2016 05:32:32pm GMT email from [email protected]: “Hi daniel_sanabria1, nhando1977 sent you a message. I thought there is an order ID below? What do u mean cancel? See order ID below. Daniel can you advise?”
- Day 06/14/2016 07:07:34pm GMT email from [email protected]: “Dispute Resolved. Hello daniel_sanabria1, Your dispute has been resolved by an administrator, and the transaction has been canceled. Please contact support by replying to this email if you have any questions.”
Purse.io started the problem here, by not meet the 24 hour deadline to respond. The dispute arbitrarily closed two (2) hours later. Upon returning to my home and have access to the email I meet this immediately send mail to support.
- Day 06/15/2016 01:44:03am GMT I send email to [email protected]: “It has happened with this order? because they canceled? the articles are on the way, please need to resolve this issue, first time something like this happens. Annex shipping tracking information as well as screenshot order on amazon”
- Day 06/15/2016 02:49:52am GMT I send email to [email protected]: “The order will not have any problem, the items are on the way, please solve this problem as soon as posible Order Amazon# 107-6945979-4502604 Carrier: FedEx, Tracking 9611804096064608811052”
- Day 06/15/2016 01:54:48 pm GMT I send email to [email protected]: “Hello, Yesterday contacted me via email saying that your system determined that the order had been canceled at Amazon, an issue that is not true. Mail explained that I had 24 hours to send a correct order number or some support shipping. However, two hours after you sent another email saying the order had been canceled. Not giving time to respond. I repeat, never cancel the order at Amazon, the whole process is correct. I am a customer of the platform from a year ago and I've never had this kind of problem. Please resolve this as soon as possible, the items are on the way I have the uncomfortable sensasion I'm about to lose my money.”
- Day 06/15/2016 05:14:47pm GMT email from Steven from Purse ([email protected]): “We have reached out to the Shopper to deposit funds back in their account so we can reinstate the transaction. Not sure what happened and why Amazon placed your order back in unpurchased, but will assist now in getting everything in order. Please refer to the support request for more communications”
-Day 06/16/2016 02:20:39am GMT I send email to [email protected] ([email protected]): “Dear Steven, Amazon did not inform me that the order had problems, not in my case. You claim that Amazon gave them wrong information and can happen, I do not understand is because you in less than two hours closed the case when it is normal to grant a 24-hour period as you said mail sent by you. I am very concerned that it may be the case that the SHOPPER receive the product that is on the way (the delivery is scheduled for tomorrow) and do not return the BTC to you. Who will be responsible in this case? I have confidence in you, I have made several transactions without any problem, and I want to keep doing it. I need to do many transactions in the immediate future but this problem makes me doubt. Please tell me that my money is not going to lose and I can have my BTC soon. Regards”
- Day 06/16/2016 02:52pm US Shipment details FEDEX comfirm Delivered #9611804096064608811052
- Day 06/16/2016 07:38:22pm GMT I send email to [email protected]: “Dear Steven Amazon did not inform me that the order had problems, not in my case. You claim that Amazon gave them wrong information and can happen, I do not understand is because you in less than two hours closed the case when it is normal to grant a 24-hour period as you said mail sent by you. I am very concerned that it may be the case that the SHOPPER receive the product that is on the way (the delivery is scheduled for tomorrow) and do not return the BTC to you. Who will be responsible in this case? I have confidence in you, I have made several transactions without any problem, and I want to keep doing it. I need to do many transactions in the immediate future but this problem makes me doubt. Please tell me that my money is not going to lose and I can have my BTC soon. Regards”
- Day 06/16/2016 09:35:10pm GMT email from Steven from Purse ([email protected]): “We have reinstated this transaction and put the funds in escrow. The shopper will get back to us and confirm the order so you get your funds. If not his account will remain negative. No worries
”- Day 06/17/2016 01:57:31pm GMT email from [email protected]: “Support Request Received Hi daniel_sanabria1, nhando1977 requested support for one your orders. Our support team responds to disputes within one business day (Mon - Fri). Please contact support by replying to this email if you have any questions.”
- Day 06/17/2016 01:57:32pm GMT email from [email protected]: “Hi daniel_sanabria1, nhando1977 sent you a message. Please review the email I sent about this. I haven't received this product for this. I'm not sure what is sent, the tracking said left at front door but nothing is there. This order was said to be canceled by the Admin and buyer. All of sudden said was re-enabled after things were canceled. This made my account short of funds and 2 other orders canceled!”
- Day 06/17/2016 07:41:10pm GMT email from [email protected]: “Hi daniel_sanabria1, PurseAgent sent you a message. @Nhando1977- The transaction was reinstated because @daniel_sanabria1 contacted us and stated the item was ordered. We confirmed this. We can also confirm the item was delivered (see tracking here: https://www.fedex.com/apps/fedextrack/?tracknumbers=096064608811052). Can you please look around your property and asked your neighbors? Our system shows it should be there. Please let us know.”
- Day 06/21/2016 04:40:51am GMT I send email to [email protected] ([email protected]): “Dear Steven M. How long should I wait to release the BTC? @Nhando1977 not acting in the right way. This found that the order in Amazon never suspended or canceled, and is also found that the shipment was delivered correctly. Please I need my BTC as soon as possible. Regards”
- Day 06/21/2016 07:43:51pm GMT email from [email protected]: “Hi daniel_sanabria1, PurseAgent sent you a message. @Nhando1977- The transaction was reinstated because @daniel_sanabria1 contacted us and stated the item was ordered. We confirmed this. We can also confirm the item was delivered (see tracking here: https://www.fedex.com/apps/fedextrack/?tracknumbers=096064608811052). Can you please look around your property and asked your neighbors? Our system shows it should be there. Please let us know. Otherwise we will have to complete this transaction since the item was ordered, and appears delivered according to our information. thanks, Purse “
- Day 06/22/2016 11:58:48pm GMT email from Steven from Purse ([email protected]): “Can you please contact Amazon, and state that the item was not received by the Shopper, and see if they can offer a resolution/refund for the item?”
- Day 06/23/2016 12:28:48am GMT email from Steven from Purse ([email protected]): “Shopper states: " I have emailed support about this issue twice asking them to ask the buyer to open up a case with Amazon / UPS to find out where the package is as it's not a signed delivery. They put it in front of the house per the tracking but I don't see any packages so it may have been either misplace or stolen."
- Day 06/23/2016 04:02:17am GMT I send email to Steven from Purse ([email protected]): “Hello Steven, The package was not sent by UPS, Amazon shipping by FEDEX company. they have changed refund policies there is no option any shopper what this pose. Here the real problem is that there was a severe failure in your system and the most affected me, because I have lost my money. BTC do not have in my pocket. You have not answered because you closed the complaint in less than two hours later. I assure you that if I had been given the opportunity to respond in an estimated time. this was not happening.”
- Day 06/23/2016 07:07:56pm GMT email from Steven from Purse ([email protected]): “Did you contact Amazon/Fedex regarding the shopper stating the package is missing and they did not receive it? Please contact them and let us know if they can reship the item to resolve this issue.”
- Day 06/24/2016 09:00pm US, I am contacted Amazon customer service requesting an investigation of the case.
- Day 06/25/2016 10:38:57pm GMT email from Steven from Purse ([email protected]): “Have you contact Amazon yet regarding the package missing?”
- Day 06/26/2016 06:56:37pm GMT email from Amazon: “Message From Customer Service. Hello, I realize you're disappointed because we are asking that you wait for an account specialist to review your refund request for order 107-6945979-4502604 , and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response. We appreciate your understanding. Best regards, Alicia Thank you. Amazon.com”
NOT APPLICABLE REFUND
- Day 06/26/2016 09:36:10pm GMT email from Steven from Purse ([email protected]): “If you do not contact Amazon regarding the missing package, we will have to cancel this transaction.”
- Day 06/27/2016 04:19:43am I send email to [email protected] ([email protected]): “I sent the response amazon...”
- Day 06/27/2016 06:32:28pm email from Steven from Purse ([email protected]): “This transaction has now been cancelled. If the item was in fact shipped and delivered, Amazon would have responded and provided information. If they get back to you and you can confirm the item was delivered and not lost/stolen we will reinstate the transaction. If you are having issues with Amazon, please correct them before placing additional orders. Thanks, Purse”
- Day 07/01/2016 01:14:49am GMT I send email to [email protected] ([email protected]) and [email protected] ([email protected]): “I send a copy of chat customer service is shipping Amazon says they investigated and definitely will not make any refund”
- Day 07/01/2016 07:23:00pm GMT without support response, I made contact by chat and the answer was: nothing. They did was block chat my account.
PURSE.IO THIEF BTC ME?