Topic: Q4 - Your recent problems with casinos :) (Read 328 times)

The only problem I usually get when it comes to access block by ISP which make me unable to access the casino.
My country is so strict when it comes to gambling so the government ask all the ISP to block any gambling related services.


I have some ways to solve the problem:
1. Change DNS by using google DNS
2. Using mirror link if the casino provide it
3. Using VPN if the casino allow it.

So far we have never faced any problems that could be said to be serious in the casinos I have played in, but still the problems we face will make us feel uncomfortable with the casino so we decide to stop playing there. The problem I once faced was that I had to do KYC first when I wanted to withdraw the remaining funds, and the value was below the amount of the deposit I made that day, but because I felt bored and wasn't used to leaving funds in the casino I wanted to withdraw it but they accused me of as a multi-account and must go through KYC so that the withdrawal can be processed, even though that didn't happen before even though the withdrawal was more than the deposit I made, and that made me no longer play there.

I didn't have a problem with KYC as far as it was just basic things like verifying email and telephone number, but when I had to upload documents with photos of myself I thought it was quite dangerous, especially casinos whose credibility has not been tested like some of the big casinos on this forum so I decided left that casino, and was never interested in returning despite the many promotions they had.

Let me answer these questions together. For me, I do not have any issues with my casinos and sportsbooks and I do not think I have ever had it because I always do what is right and be one step ahead of them in their excesses. But for so many people's issues that I've seen, what I would like to talk about are the KYC and the VPN issues which I believe casinos/sportsbooks should be fairer about than what they are doing now.

1. For the KYC, I think they should mandate the completion immediately after registration, or in the worst case allow the customer to gamble with them for a maximum duration of 3 months with regular weekly reminders to assure their seriousness. Otherwise, such a gambler should be asked to withdraw his money, not that they will seize the money to themselves until it is done. That is never fair to me.

2. For the VPN, I think a whole lot of cheating is attached to it. If they are not afraid of VPNs for hacking reasons, I do not think it is fair to use them as a means to seize customer's money. The worst, send their money back to them and end the cooperation with them, which is justifiable. Also, if multiple accounts are detected due to VPN, they have the system, so why not investigate? I am sure the true investigation will reveal whether or not they are the same person instead of acting harshly.

I think the problem was with the first withdrawal address and maybe at some point they would have been some sort of mismatch either with the address or the network and you should be glad it got declined.
Personally the major challenge I have with some casinos is their withdrawal and deposit requirements and maybe is not a problem but just their criteria but I think a lot of these online casinos should try reviewing their deposit and withdrawal criteria as most times it’s very annoying and very frustrating when you can’t withdraw your balance simply because it’s not upto the withdrawal limit.

That may be the case because they usually make these unannounced changes whenever Bitcoin's price significantly increases or if the network remains congested for weeks causing a sudden rise in the fees.

It'd be great if the increase isn't much, but when comparing the amounts between their competitors, they're at the halfway point of hitting one of the highest minimum withdrawals.

I also experienced this problem a few times and it caused me to miss out on claiming certain rewards. I didn't want to risk losing my account through VPN, so my only workaround was to find a new casino with fewer restrictions.

You shouldn’t post here if you don’t have any problem on casino this is not a mandatory thread to post your gambling status. The title itself says it all that only gambling problem should be report here. If none then just skip.

Gambling addiction problem is not part of the casino problem but rather only within you.

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The only issue I encountered now recently is the sudden unavailability of a game provider in my country which I’m frequently playing before. Right now, I’m just using VPN to play it since the casino support recommended the change of IP to play the game is allowed.

Bugs are always there even on other things or even outside, lol, so I think we can't consider them. If the casino is known to be good, they will likely stand their title and fix these re-occurring bugs as soon as possible. Reaching live support is a good idea because we might get a reward for it, especially if it's a critical one.

Scam is already a different matter but yeah, it can easily be prevented by playing on a reputable site and for us to know them, we must do our research or ask the help of other people if we don't know how to. Even though this is also common, I still hate the fact that I can lose most of the times when playing gambling and to be able to solve this is, I won't play for quite some time until the urge builds up again.

Maybe the most frequently problem I encounter in online gambling is that some of gambling sites I play with sometimes become unstable or their website is unstable and slow, I'm sure its not my internet connection but still I experience it somehow and it sometimes affect my gambling activity because sometimes I lose the appetite to play anymore and sometimes I'm having an anger issue because I cant wait the slow flow of the website.

Simply, I stop playing, what can I do if the website is slow, I cannot do anything about it so instead of stressing myself more I choose to stop gambling or sometimes I switch to different gambling website thankfully the websites I'm playing with or all the website I'm playing with doesn't have the same problem at the same time.

Most of the problems that gamblers encounter are mainly external because I believe that every reputable casino and bet companies will like to do everything possible to make sure that their customers (gamblers) don't have any reasons to complain about their services.

It's true that online gambling can lead to addiction because you're in the comfort of your home and can easily spend longer time and money gambling. Another problem is increased underaged gambling, the average teenager who doesn't have a job and is a dependent has a smart phone and they learn very fast, including how to gamble online, which can lead them to irresponsible gambling and addiction.

I am still okay with my online gambling and don't have any problem. I can playing gambling as usual with limitation and still trying to control myself. I admit that I still gets lose when playing gambling but that doesn't have to be my problem because I can holds myself and not keeps playing gambling when I already lost my money.

I solve the problem of losing the money by always limiting my money that I used to playing gambling. I know that's the only way I can reduce my lose not to becomes bigger. But as a gambler, we must often to take a break after playing gambling for some time to reduce our tension not to becomes higher. If we can take care of ourselves, we can enjoy playing gambling and knows when we must stops so we don't lose much money while playing gambling.

I haven't experience something like unable to withdraw the funds after winning but I did experience about not showing the correct balance on my account when checking the balance and what I did is I contacted the customer support regarding the situation of my account and they did fix it as soon as possible. If it's about withdrawal and unable to withdraw is that I do the same which to contact their customer support and see if they will solve it but if not then I will create a scam accusation thread in the forum especially if they have ann thread here in the forum.

Recently, I haven't had a problem with gambling because I always lose, but I've been enjoying it, so I expect that I'll actually lose. It's just a bonus if I win when I play gambling, because it's the same in the casino, right? When you play there, you always lose, and you only win once.

So I don't think it's a big deal that I play gambling, unlike others who think it's a source of income or a job for other gamblers, right? But even though their mentality is that they
always lose in the end,.

So far I haven't encountered any problems that prevent me from gambling, because to be honest, the casino platform I use is quite fast, both in the withdrawal process and the games they provide. Even if there is a problem that I encounter when using their platform, I can immediately open a ticket with support and it doesn't take long for them to reach my ticket and provide a satisfactory solution for me. So far it's quite satisfying and that's what makes me love their service.

From my side, it's my first time to experience a gambling platform where they will not allow you to withdraw your funds if you didn't make a 5x total wager amount from your first deposit.
That's what why my funds was trapped on their platform and I need to do more bets just to satisfy the requirements, to make my total wager amount 5x from my deposit. It's extremely disappointing and to solve that, they must change their terms!

For now I haven't encountered any problem but I think there was a time i had an issue where I won a game and it didn't reflect to my dash board buy when I click on the ticket it will show a sign of wining and a cup but not reflecting to the dashboard I guess it was a network problem , I was a little bit angry because I have lost a couple of times and whenever I stake, my bankroll would move immediately but when I win it becomes difficult to reflect to my online casino balance. That makes me to think they were fraud only good at taken but hard to return. So I decided to chat the online customer support so they told me to logout and re-login again that it may be network glitch of which I logged out and login, low and behold my balance appeared, that was the only experience I have encountered in online casino site.

The common problem in gambling which I and any other gambler have experienced is making some predictions on different matches, even with small odds but will still end up being disappointed because the game didn't go as predicted. I don't think there is any solution to this kind of issues because it's common and was designed like that. Another problem with gambling that I wish I could change and help every victim is addiction. Gambling addiction have caused a lot of people to make different terrible mistake and those people needs help. I have had some symptoms of addiction in the past when I was deeply into gambling but not now again, back then I didn't battle with it for so long but I overcame it by self discipline.

#1. When it comes to big issues then there's none so far on which as long you've been dealing with a legit and known or reputable platform then issues wont really be that something
      that could happen always. The only thing that i do dislike on sometimes is on the moment that withdrawals might be having that delay or simply that instant withdrawal didnt work out. 
      Same goes into the moment that support chat a little bit late or too slow to response.

#2. Dealing up with internal problems will really be just that needing for you to wait. As long their chat support or email would really be that responsive then
     you would really be that confident that it would really be resolved out. Just make it sure that you dont make something stupid then you better not worry that much.

In overall, it would really be always better that you should really be dealing with those known sites or where most gamblers been hanging out.
Less issues, then less headache.

Online gambling has been pretty much perfected at this point, and only a few minor bugs or incidents may happen as long as you are gambling at a reputable casino, however one of the problems that I expect appearing during the next months is the issue with the fees, and this is because I think the price of bitcoin could increase at that time and we know this comes with a greater demand, causing the fees to spike, and if at the time we see scammers spamming the network with their trash all over again, it may become impossible to make deposits or withdrawals to your casino wallet.

1. None yet with the gambling site that I mostly use. But for other online gambling sites that I tried which accepts our local currency, I don't like how their RTP works. Sometimes their slot games go way far before the RTP clicks in which makes you think that something fishy is going on. As a gambler who play casino games, that's the only thing you can rely on when you are on a losing streak and how I wish they could make it at a shorter span of time before it kicks in.

2. I don't think there's a way to solve that problem. I could make a report about it but I doubt they will change that since it is the reason for their games to keep on going. Business is business, all we can do is avoid them if we feel like they are not even trying to give a fair RTP.

The problem that I will voice is one that gamblers face all the time (and not just recently) and it’s called KYC.

This can be solved easily and simply, namely, by completely abolishing KYC for gamblers. If you, as a casino owner, demand KYC from gamblers, then be kind enough to first provide your own KYC, because among the casinos there are a great many scams that steal (take away under fictitious pretexts) the money of their clients.

Otherwise, a strange picture emerges: the gambler deposits money into a casino account (in fact, loses it), provides KYC, and the casino owners remain incognito.

The gambler and the casino must know and trust each other, and this is only possible with complete openness (KYC) on both sides. If one party remains hidden, then this is an opportunity for deception and fraud.

Either KYC the gambler and the casino, or cancel the KYC.


It sounds utopian, but the any ideal casino should be like this.

If that is true, then it is a rule that may be taken to limit withdrawals that are too small because it is also related to the profits that will be obtained or depends on the rules of the regulator.

The important thing is that it is still within a reasonable limit and does not burden players with an increased minimum withdrawal and no congestion in withdrawing funds.
And the option to withdraw from crypto coins may also be adjusted if some Fiat withdrawals are also increased.

There are many more serious problems such as pending withdrawals and not even any confirmations and suddenly scam casinos.
It is important to know the ToS and how the casino provides rules for its users and also based on the recommendations of many users,
if there is a problem, I better not put my money into the casino.

Like other users there is no problem in this new, maybe in the past it was experienced but now it is forgotten.
What I don't like about casinos is that they ask for documents after withdrawing, but so far so good meaning that there are no obstacles to go through and stick with reputable casinos.

If you have a problem, of course, asking the casino support (live chat) is one of the solutions, even if you cannot solve it yourself in the case you receive, of course, you must ask for the reason why this happened.

There must be a reason if the casinos asks their users to do the advanced KYC, perhaps because the user made a big withdrawal or bet on a suspicious/rigged match (sports), or suspected of multi-accounting, bonus abuse, etc.
So it would not be correct to say that all casinos will always make it difficult for their players when making withdrawals with advanced KYC stages after they win something.
And yes its a bit annoying when we are asked for additional documents for the advanced KYC, but like it or not -  it has to be done because we as players have agreed to their T&C when signing up on their platforms.

It seems that my computer is a bit old and it becomes a bit laggy when playing certain games in some casinos. Although it has never had an impact in the outcome of a bet, it can be a bit frustrating when it comes to live events.

I'm afraid that the only way to solve it is to buy a new computer, which is not part of my plans in the short term, at least as long as the one I have works for most of the rest of the tasks I do with it.

Casinos asking for more documents to verify after a win. When casinos use the right to ask for extra verification documents to inquire about some information I don't want to expose, it becomes very annoying. I prefer the casino to state all the documents they require in the terms of service instead of coming up with more KYC verification after a win.


At this time you have to provide all the documents they have since your money is at stake. The next move will be to boycott such casino to avoid privacy invasion. It is better to bet with a reputable casino than to be attracted to some of them maybe because of enticing bonuses.

well, I am also another user that has not get any particular problem with a casino. maybe some small issue like a couple of bugs but nothing critical.
the best way to handle is to reach live support. Of course here there is a trick: always gamble in reputable place to avoid scam and waste of money!

I don't think I've experienced any problem with the gambling platform i use, but if am to dive back on the past, i could pin point on several occasions whereby i developed serious problems concerning making withdrawals and the casino customers support contact, which have been a serious issues when you needed them most.


Not every problems can be solved from the gamblers end, sometimes, it only take the effort of the platforms to make resolution on how they handles the affairs of the gamblers.

There has been no recent issue aside from a delay in withdrawal. For example,  today I requested a withdrawal of a few dollars from a casino, and the funds have still not arrived as of the time that I'm making this comment, and it's been over 3 hours now if my record is correct. 
 
This is the same casino. I used it sometimes last week, and my withdrawal was successfully delivered to my wallet within a matter of minutes. I think some casinos have different withdrawal times based on the network the person is withdrawing to, and if that's true, they should state that clearly to other customers so they can make their choice based on the waiting time provided.

It is not going to help with the people who spent more time on gambling, let's say a casino allows only player can access site for 2 hours a day and if someone wants to engage 24/7 they simply can pick 12 casinos and repeat so it's something that has to be dealt from the other side which is user's where they need to give awareness about gambling addiction and if they run some programs to create awareness then it's pretty much appreciable.

Not experiencing any problems with online casinos, in terms of withdrawals, any games, or any other sports betting we go through normally at the casino.
So far it is still safe we are comfortable with the casino now that always do sports betting there.

If you have a problem then you will directly ask support, usually it will help you in any problem.

It's been a while since i've had a problem with gambling sites, but one thing that's bugging me is how they change their minimum withdrawal.

Depending on the casino, i'd have a few solutions, if they automatically convert my balance to USD, I could easily switch to altcoins and pick the one with the lowest minimum. If my only choice is to withdraw in the same coin i've deposited, then I have to top up my balance and clear the deposit rollover or take the risk by playing more.

I've always hard issues with online gambling mostly because it requires me to easily find my wallet without stress or any serious effort which has led me to playing above me limit in so many instance . It's a good one that we can comfortably place our bets from our mobile device and use our funds without going physically to shops to make payment and the luxury of gambling at anytime of the day be it morning ior night is certainly good but my issue is that in the days you Aren't all that engaged with activities, you tend to become somehow addicted and careless with how much you're using to gamble per day.

it's not a problem that should be solved by me. I think if it would be possible, the gambling sites should allow user to set a limit they wouldn't go above in a day so the possibility of going too extreme can be easily curbed.

No problem whatsoever for me in the casinos that I have played, withdrawal as smooth, although I will say that in the last couple of months or even last year we have problems when the mempool was congested and the fees to withdraw as so high, nevertheless it was not a problem with the casinos itself.

Not to burst the bubble for those who are having problems, maybe they don't read the ToS, or maybe they have to many accounts on one casino that they might be flagged down by it multi-account that will cause them to have problems with withdrawals specially if they win big.

Main issue though is that majority of us are really into gambling and we might not see ourselves are addicts or turning to be one because it's really hard to control it.

Some of the common problems with casinos these days are mostly availability of their support services. Most times when I have issues with withdrawal I try seeking help from getting support team but they usually take longer than expected to reply my request. Though they later turn up at the very end but it's not what I expected from them. A good casino should always have a work team on ground to help their customers at all time giving them a upper hand to other casinos our their. I've also seen some Gamblers complain about not being able to access their withdrawal after requesting for a big withdrawal due to kyc stuffs and other regulations. I prefer casino that alarms their users to complete all verifications before depositing and using their service other than making the whole process hard for users when they finally want to make a withdrawal.

One typical problem with online gambling is addiction and over gambling.
I understand that with a dedicated mindset and well layed principles, one would stay on track with gambling but you would agree with me that, since the introduction of online gambling, the rate of gambling has drastically increased and we’ve gotten a lot of people even underaged visiting the casino than expected.

Another problem with online gambling is that, it’s always consumes a lot of time and money and now let me explain, when one gambles online from the comfort of their space, with easy means of funding and withdrawal, one tends to even spends or gamble more than expected and even spend more time on the casino site than even expected and all of this things still drives down to addiction because the major disadvantage of online gambling is addiction.

I don't have any problem regarding online gambling because I knows how to use gambling. I only have a problem with my lose but I can handle it with good. I solve the problem by limiting my funds that I use to playing gambling so I don't have to lose much money while gambling.

If you uses gambling for fun, you will not use much money instead trying to limits your money. You will knows that if you can not hold yourself, you will have a problem and that can be bigger. You will feels better when you can take a break so you can control your minds better.

I don't search for new casinos from out there because I can finds it in this forum so that will not gives me a problem. Besides that, we have BTCGosu and GamblingBro that can be a guidance for those who wants to search for the right casino for them.

I haven't had any serious problems in years. I only play in BTCGosu-approved casinos and in casinos with their own ANN thread here on the forum...
Generally, I don't have any complaints, I don't like certain rules and limitations about withdrawals, maximum ones, and maximum for free spins. I wouldn't say I like it when KYC is mandatory... but all that is not a big deal, if we don't like some rules we don't need to register and play in that casino.

Problems are solved by writing to support first. If that doesn't help it's good to try in casino ANN thread. If none of that helps, or if it's something serious the next logical step is opening a scam accusation topic with all the evidence we have.

Here's the recent issue I had regarding withdrawing my winnings. I entered the withdrawal address for that matches the TRON network. After showing withdrawal processing, the transaction will fail and the funds will be returned to my account. I tried it twice. On the third trial before I decided I was going to reach out to support, I used a different wallet address but that still matches the TRON network from another exchange and my winnings was deposited in my account less than 30 minutes. I still didn't know why this happened.

I'm back after a short break... Today, I would like to ask you these 2 simple questions:

1) What problems have you recently encountered regarding online gambling? (or what have you disliked recently?)

2) How would you solve this problem?

Thanks for every response!