Topic: question about selling all btc with nicehash (Read 763 times)

nicehash are still blocking my account from being able to withdraw on after month and they know this.

Here's a couple of recent reviews at Trustpilot.

"My account on NiceHash has been frozen…"My account on NiceHash has been frozen under the pretext of needing to complete KYC. I am ready to go through verification, all documents are in order, but the KYC process itself is blocked — there’s no way to upload documents, and a message appears saying 'contact . It’s been 6 days with no response, and meanwhile, I am unable to withdraw my funds, which are frozen at $500. I’ve been using NiceHash since 2016, and this treatment of customers is disappointing. I hope for a quick resolution to this issue."

Nicehash dragging kyc and refuse to release accounts, I read the same unfortunate stories as mine. and I have nothing different to write. NiceHash blocked my funds worth 707 USD since Nov 2, refusing to allow me to withdraw them under the pretext that I did not pass the KYC check. I have sent all the required documents including ID card but the account has not been verified. They took pretext that moving to Switzerland. there is no phone, no chat support and no recourse for legal complaints. It’s a shame. I cannot recommend this company anymore.


Someone made a comment about me in this thread and quote,
"If he doesn't already know how to use the google auth app, maybe it's better to hire someone who knows and possibly pay for that service. Certainly better than him dramatizing here and inventing some kind of conspiracy theories and deliberate fraud."


Well you need to get educated about nicehash.

I got another question.
Is there any other cryptocurrency brokers and exchanges with an open marketplace for buyers and sellers like nicehash that are deliberately not allowing account holders to complete KYC?
as to date this is the information i have already provided to nicehash with regards to the KYC process, drivers license/ Liveness check.
as i already have stated nicehash requests a "address document" to complete KYC, but they cannot accept "any document" for me to complete KYC.

C'mon Bitcoin Forum Members, surely there must be another cryptocurrency marketplace like nicehash that is also conducting this corrupt scam against there account holders or is it just nicehash?

plenty of people before me with accounts have been scammed and nothing will change there will always be new victims.

They won't even want to accept your documents, incorrect KYC is just an excuse to hide the scam behind it.
I'm sorry for your loss, but you have to accept that you were deceived. It is probably better to try to investigate where they are from and to report them to all possible addresses of the competent authorities, maybe they will even suspend their site.

You came across a scammer that only used crypto as a payment method. Don't generalize that crypto is bad, because you thought you could get rich easily because of your greed. Crypto has nothing to do with these cases, it's all about scammers and victims.
The Firefox browser is equally to blame for everything because if it weren't for it, you wouldn't even know about nicehash.

i will add that i have been downloading files including my bill documents since the internet, i am not new to it.
the document bill file that i downloaded from my ISP was downloaded via firefox browser and the file opens with adobe/Firefox/chrome just fine and i have used that before with other new accounts as well, but nicehash does have a problem with accepting it and just rejects it.

I tried my bank statement as for proof of my address to complete nicehash's KYC but that was rejected as well now there is no way of me completing KYC with nicehash.
That means they have complete ownership of my crypto with my account, WTF is going on this is clearly deliberate by nicehash and nothing the account holder can do about it, i never thought Crypto could be this bad.
 

i am not contacting sumsub about nicehash's KYC it's not my business to do that.
I have not edited my bill document that is pdf and nicehash KYC just will not accept it...they should fix that considering they do accept pdf.

That's what I thought as well until I saw the "applicant support" help center -- support.sumsub.com. The excerpt I quoted previously was from application support as well.

There's also this ending note in their how to pass kyc blog article

I'm not sure how helpful they'll be but I would say it's worth a shot.


Since you've already gotten this far, might as well push through. Plus who knows how much potential BTC has, current value could increase so much more after some years. Problem is, it's a frustrating journey to get the funds out.

i got a email reply from nicehash about my KYC process and quote,

We see the KYC failed with the message:
Please upload an original and colored image. Edited images are not accepted. You can hide sensitive data with a sticky note or a piece of paper.
Please try again and upload the picture directly in its original format.


well...I have not edited the pdf bill document it is exactly how i downloaded it from my ISP but it's still not being accepted by nicehash KYC process.

i believe sumsub has customer support only for business customers.
Also nicehash no longer responds to my KYC support questions via there email.
KYC is close to being completed it's really just a document with my address is a problem for them to accept , i was going to give up long ago with my btc 300 bucks current value but there has been a lot learned from it.
i did recently receive a  personal message by Bitcoin Forum about my imgur pic and message being deleted...cheers.

Yeesh. sounds like it's broken for you and nicehash has to step up.

While you're waiting for nicehash to respond. I think you can actually get in touch with sumsub as well -- from your screenshot, it is their verification tools provider -- because your problem concerns submission and not the end result yet.

i have attempted to upload the requested bill with my address on it to nicehash's KYC process via my phone and also via PC and when attempting with my phone it states the file needs to be larger than 1B and also it must be coloured, my pdf internet bill file is 243kb in size and is colored.
And when i attempt to upload via my PC is just says like in the pic i have added it just says "we can't verify you yet" but it doesn't say the reason "why" it's not accepting my bill document.
I don't have any other bills with my address on it that's less than 3 months old "a requirement by nicehash" and i don't want to upload load a bank statement with my address on it that would be stupid and i certainly wouldn't want to give that to nicehash

Any other bill/document you could try? Thing is, it's pretty much just an automated verification software, so there are times it is dumb lol. It may take some trial and error.

You may wanna inform the support team about this as well. Because in other places, they provide alternative/s if all else fail, such as manual verification wherein one of the staffs will check it for you.

i used my latest and recent internet bill that is a PDF file and this time it states that the file has "been" uploaded before and is "not suitable for verification" and then says "upload a different one"
What is wrong with my latest internet bill that i have only received from my ISP just a week ago...and nicehash fix that crap website that is nicehash.

I download my second newest internet bill PDF file and upload that and it continues on with the KYC process but then stops and says it needs a "color version "of it but it is infact it does have multiple colors and is original PDF without any changes to it.
This is just nonsense that they have created to screw the account holder.  

i have added two screen shots of my KYC process and what has already been verified with the 1st top pic and the 2nd bottom pic it fails and then resubmitting then again has the same outcome.
I will add that after the failed screen it then logs me out in less than a minute.

https://imgur.com/a/ZhmaqNi

I have all the personal information needed to complete KYC with nicehash but they're process doesn't recognize my phone camera even though the camera app has been set to "No permissions denied"
It's one failure after another with nicehash and like all the negative reviews at trustpilot and i still believe they are a scam.

also the QR code with nisehash always says "invalid code"
It's so bad having a account with nicehash and it hard to see why they do it.

nicehash you are clowns and what you have done is really bad.
I have nearly finished KYC with nicehash and once again the process fails because it stupid, it asks for a bill statement with my address on it that i have and its a PDF 243kb in size and nicehash fails to accept it because it say the file needs to be larger than 1B.
1 B = 1 byte
nicehash you are screwed up big time.

examplens you're a clown and not the funny kind either, you don't know nothing about my account with nicehash...so shut the phuck up!!

I logged into my nicehash account today via my phone and i received a message that i have 3 days left to complete KYC or there could be problems with my account.

If he doesn't already know how to use the google auth app, maybe it's better to hire someone who knows and possibly pay for that service. Certainly better than him dramatizing here and inventing some kind of conspiracy theories and deliberate fraud.

You should then lock this thread, considering that no one is interested in discussing here.
Bottom left corner, click on 'lock topic'

Thank you nc50lc for all you're help and this will be my last reply as well.
i received a email from nicehash today and they just want mock my situation with my account with them.
I hope they enjoy my btc in Hell.


"quote"
Inactive NiceHash account: Action Required

Dear NiceHash user,

Your NiceHash account has not seen any activity for 6 months, and we would like to inform you that you still have assets on our platform (BTC balance).

We recommend that you withdraw your BTC assets to an external wallet provider or self-custody wallet.

If no activity takes place by the end of the current month, a monthly service fee for inactive accounts will be applied to your account for holding your assets.

Since no one has pointed you to these information, I'll reply one last time:

You can use any Authenticator app that supports "TOTP" protocol, example is "Aegis Authenticator" with 4.9 rating in Play Store.
However, any other Authenticator app aren't any different with Google's since all of them are using the same RFC-6238 standard to generate OTP codes.

Google isn't sending you new codes, the app is generating codes in every 30 seconds within the app/phone.
(it can even do it while offline since Google isn't involved with its OTP code generation, read the link to RFC-6238 above to see how it works)

ELI5 explanation: the code is generated using the time and your secret code (from the QR) within the device.
Since Nicehash also has your secret code, it can generate the same OTP code by following the same algorithm as described in RFC-6238.
That 30 second is the set delay by the RFC-6238 standard and setting a higher limit will make it generate a different code than what Nicehash is expecting.

The trick is to use the displayed code when it just changed; do not use the code if it's almost 30 second, wait for it to change.

I will also add that the problem is with nicehash for choosing google auth app as a compulsory 2FA verification process with withdrawing from a account.
nicehash needs to choose a better option for 2FA or at least another 2FA verification option.
 

Sigh!!
Edit: with the google app it keeps sending a new code every 30sec and i put in the email code and the google app code but it keeps saying "invalid"

https://www.reddit.com/r/Bitwarden/comments/ol8g69/warning_please_stop_using_google_authenticator/

Here' my Warning.
Don't ever have a account with any business that make it compulsory to use google auth app, because you be a victim of not able to withdraw from that account I'm sure nicehash is enjoying that extra crypto coin from some of there account holders.

What exactly is broken?
Google app, nicehash auth page or your device where you have installed google auth app?

I have been trying to withdraw btc from my nicehash account but clearly nicehash has made this difficult and i have wasted unnecessary time trying to do so.
The google 2FA authenticator app is broken and doesn't complete verification with nicehash and that's the problem they have created for me, with no other 2FA option's to have verification.
Like i said..i can log into my nicehash account so infact my verification is successful but withdrawing btc requires the only option they have and that is the google 2FA authenticator app that is broken.

Uh, man, 2FA is just an additional method of authentication and it is exclusively for safety reasons. I don't know why there's so much drama about it, it's pretty simple and you can do it without giving a lot of personal information. Only one app on your mobile device.

If something bad happens to your account, someone hacks it and drains the funds from there, you would probably complain here that they are unsafe.
2FA is a useful and desirable method of additional authentication

I am sure that when they were founded, it was not their business idea to have many abandoned accounts that they would seize one day.

Finally, activate 2FA, withdraw funds from there and forget they ever existed. I don't know why you are torturing yourself and prolonging your agony because of this service.

I will also add that without 2FA enable my account or anyone's account is not usable and cannot withdraw and the crypto will remain the ownership of nicehash.
And if a nicehash account holder does not use the authenticator app then the account holders crypto will remain the ownership of nicehash.
How many accounts does nicehash have that have no withdraw activity...probably lots.

"Quote"
"I disagree that all factors are made equal" and that should not be there default factor.
Yep...And that is true and scanning the screen with google authenticator app is a good example how crap it is.

12:11
https://www.youtube.com/watch?v=xhoP1dbsGeg

nicehash 2FA  =  no withdraw from a nicehash account  =  nicehash is now by default the new owner of someone else's crypto.

Wow Amazing those scammers must be proud.

https://www.reddit.com/r/NiceHash/comments/1f50znr/what_a_scam_of_a_company/

It's just a verification process and i have been verified when i log into nicehash account, now after i been "verified" into my account and now attempt to withdraw btc i then have to be "verified" again but now with a 2FA authenticator app.
You just fuggin wait because in the future they will force you to send a blood sample to prove who you are....nicehash is scam plain and simple and i hope they burn in Hell.

It seems you don't want to learn anything new and prefer criticizing and attacking rather than figuring out what you are doing wrong. Fine, have it your way. Stick with online banking, usernames, and passwords. If you can't figure out how to activate and use 2FA, you sure as hell won't understand private keys, addresses, seeds, non-custodial wallets, transaction fees, and everything else Bitcoin has to offer. Plus, you are likely to commit a serious mistake and lose your funds.

Crypto isn't for everyone, so for your own good, stick to what you know.

Logging into my bank account is so easy, Username/password /and a phone verification code/ ....done.

I believe I've already explained why you've received only the email verification code and how to proceed.

Nicehash is truly going evil with their latest requirements.
However, the issue in this thread is 'more than just them' and Nicehash doesn't represent cryptocurrency, they are more of a "service utilizing crypto".

P.S.: This will be my last reply to this tread.

nicehash has failed with 2FA that is why there is so many complaints with there 2FA tutorial at Youtube and i did ever thing correct with my android phone and i only receive one code via email but not the second code...i still believe it's a scam it's obvious they don't want old accounts used.
I got to condemn nicehash with forcing me to use a authenticator app that wants to install Tiktok and other crap stuff that interrupts the process this is nothing but stupid...and i was stupid to mine btc years ago and do this cypto crap.

I think you are just a little confused about how to use 2FA. The image looks fine to me. Copy and paste the code you receive over email into the appropriate spot. To get the 2FA code, you have to initiate the 2FA setup in your NiceHash account and scan the QR code that appears on screen using the 2FA app on your phone. That should add a new entry in your 2FA app with a 6-digit code that changes every X seconds. Before the code changes, enter it on the NiceHash website and confirm 2FA activation.

Yes, there should be a QR Code in Nicehash security setting to scan via your authenticator app, after clicking "Enable 2-factor Authentication" button.
That will create a "Nicehash" entry on that authenticator app that will be able to generate 2fa authenticator codes on-the-fly,
You will use that for that initial setup and every time you login.

If you use that button again to see the qr code, use the new email verification code that they will send you, not the old one.

I added a pic and removed my location & ip...i get the nicehash verification code via email but not the 6-digit (2FA) security code that is also required.
It seems if i log into my nicehash account via PC i still have to use my phone to scan the code to complete and enable 2FA.

https://imgur.com/a/8dpY4tD

I got a email reply from nicehash in regards to enable 2FA and they gave me the tutorial at YT and reading comments some other user not liking it either.
https://www.youtube.com/watch?v=_hkVGwf9wVk

Question; have you set a withdrawal address before and will use that to withdraw? Or you're setting a new address?
Because if you're setting a new address, you'll have to comply with their rule of enabling 2fa to add a new withdrawal address.
More info here (posted in 2020): https://www.nicehash.com/blog/post/2fa-security-is-now-mandatory-for-adding-new-withdrawal-addresses
In you're previous thread, you haven't stated that the prompt to enable 2fa is when you're trying to withdraw.

If the former, then it's actually deliberate.

You're really supposed to receive only one "verification code".
I believe the other code is the 2fa code generated by your 2fa authenticator app after scanning the code provided by Nicehash.
Be quick on entering those since the 2fa code changes to a new code after each timeout.

I sent a email to nicehash support about there two-factor (2FA) authentication on my account as 2 codes from them is required buy they only send 1 and cannot complete 2FA.
Why can't nicehash simply make (2FA) straight forward to complete and activate i have a PC and a Mobile phone yet they make it difficult to activate.?
I believe nicehash is doing this deliberately with my account without 2FA activate it is useless and cannot transfer nothing!! It's a great way for nicehash to keep that btc and i hope they burn in Hell with it and they never did reply to my support question i sent a few weeks ago.

Thanks Pmalek for the explanation, I will use that exchange digitalsurge since i am located in Australia to swap my bitcoin for fiat and transfer the money to my bank account since i don't use btc.

To reduce the speculations about what OP's going to do with his Bitcoins in Nicehash, I'll link his other posts in Beginner's board:

• Link to his other thread about how and where to withdraw: https://bitcointalksearch.org/topic/--5510294
  
• Then here's his reply about what he'll do with his bitcoins: /index.php?topic=5510294.msg64572949#msg64572949

Nicehash is not a wallet service, therefore, holding crypto with them is not the best idea. Well, to begin with, the best solution would be to choose one of the recognized wallets and move BTC there. After that, you can do what you want with your coins, whether you keep them or sell them is up to you without any conditions.

I guess you are from Australia or live somewhere in Oceania based on your choice of exchange. Since you already created and verified your account, you can use it to swap your bitcoin for fiat and transfer the money to your bank account. But if you are planning to hold BTC, it isn't recommended to use custodial services like exchanges as wallets. They are not wallets even though they like to portray themselves as such. An exchange is a place to buy, sell, and trade bitcoin and crypto. You are safer holding the coins in a non-custodial wallet whose keys only you control. The best combination of security and convenience is an open source hardware wallet.

Thank you nc50lc & Pmalek at least nicehash did send me a email with changes they have made and i still got the option too send my btc elsewhere i guess a lot of other businesses eventually do the same and charge a fee, i have created a account with digitalsurge that has been verified and i see it has a wallet with the trade option to receive btc and it shows my btc address so i should be able now to receive my btc at digitalsurge.

Dormant account fees are sadly a normal thing today. You have them in online casinos, fiat payment providers, and custodial crypto services, like NiceHash in this example. I am sure they will be able to get away with it if it's part of their terms that clients agreed with. 

I needed a Neteller account many years ago and used it briefly. It was connected to an old e-mail address I seldom use. I had about €25 in the account that I forgot about when I stopped using Neteller. Little by little, they took everything until the balance was 0. I think their dormant fee is €5/month after x months of inactivity.

Yeah, it's a "Nice" way for them to drain bitcoins from their millions of inactive users without getting in trouble (*they think)
Better get you funds out since 0.0001 BTC per month isn't a reasonable administrative charge for just hodling bitcoins.

Take note that on-chain withdrawal will still incur a fee, only lightning withdrawal is free.

Thank you for the response..My account would be nearly 10 years old with nicehash and all i did at the beginning was some mining then stopped and have never used the account since and i recently got a email from nicehash they are withdrawing a monthly fee for inactive accounts..so i see my only options is to sell the btc or transfer the btc to a new account without a fee.

I read your last topic, were you able to create the wallet to make the transfer, I don't know much about nicehash as I have never used it but seems like a good platform, I saw the site and it seems like you can sell there too but if you plan to abandon NiceHash, then withdrawing from it is the only option so its up to you which token suits you best to withdraw in.

If KYC is not a problem for you you can chose any Tier 1 exchange to withdraw the funds and by which suits you best mean, some tokens have higher withdrawing fee while some are lesser so see for which suits you best as you have only few bucks in there so.

If you're going to withdraw and plans to sell to other exchange,
do it as soon as possible because Nicehash will enforce KYC to their customers to withdraw their funds soon (On Nov1).

As of now, you're only required to do it if you're using their partner exchange but once it's implemented, you wont be able to withdraw without passing KYC.
But if you're going to sell in their platform, then don't worry about the deadline since you're going to have to pass KYC req. anyways.

They seem to have their own exchange[1][2]. If you're going to convert to fiat, then you can check this guide[3] (they're using Banxa as a partner). Now whether it's worth it, or not... depends on a lot of factors. Supported countries, which coin do you want to convert your BTC to, are you okay with doing KYC, the fees, etc.

[1] https://www.nicehash.com/support/mining-help/earnings-and-payments/how-can-you-use-earned-bitcoins
[2] https://coinmarketcap.com/exchanges/nicehash/
[3] https://www.nicehash.com/blog/post/how-to-exchange-bitcoin-to-fiat-currency-with-banxa

i got question again about selling all btc with my nicehash account can it done just at the nicehash website or do i have to make a btc withdraw to another website to sell the coin?
I just want to sell the coin then close the account with nicehash.