Question for site operators: How do you deal with trolls?

cowandtea

sr. member

Activity: 434

Merit: 250

Quote from: icedicedavid on October 10, 2013, 07:08:20 PM

So when I first launched the site I gave this guy 0.01 coins to play. After he asked for some more and I gave him 0.01 again. However, I think he thought I was too much of a push over and decided to bug me and ask for free money all the time now. I refused and he wouldn't stop and now he is spreading false rumours about how i don't "pay out" because he is not getting free money. I don't want him to keep talking crap about my site but I don't want to keep paying him free money either.

Anyone else running gambling site have similar experience? How did you guys deal with this?

update: now he is threatening to DDOS...

Just ignore him cause there is nothing much you can do, if you keep giving him it won't end. Just like the true gambler in the movie asking for more loans.

galbros

legendary

Activity: 1022

Merit: 1000

To echo the others, never reward behavior that you don't want. So don't fall prey to additional demands.

I realize that while building a new site's reputation (and ice dice looks great and I love the variable "win" range the player can select) you want to appear agreeable, some folks unfortunately are just very opportunistic and will seek to exploit you. I think a firm all bets are final type statement coupled with a nice message about how you are sorry but you can't help folks is the way to go.

Almost everyone on the forums who is not a scammer has no sympathy for these types of people when they post. This usually summarized most clearly as, "screenshots or it didn't happen." So as long as you reply in a sensible tone to forum posts I think you'll be fine.

Finally, I would not be totally dismissive of the threat of ddos. The BTC community obviously has a lot of fairly sophisticated users and both Just-Dice and Prime Dice (especially the latter) have had to deal with sustained ddos attacks.

Good Luck!

b!z

legendary

Activity: 1582

Merit: 1010

Quote from: icedicedavid on October 13, 2013, 05:29:09 AM

you guys are totally right, even though I paid him off last time and he promised to never troll again, he is now back trolling harder than ever with multiple account and appears to be using vpn or something with different ip each time. argh! can't these guys get a life?

Do what other sites are doing: minimum activity/post count to participate in giveaways

darkmule

legendary

Activity: 1176

Merit: 1005

Quote from: marcotheminer on October 11, 2013, 02:12:56 AM

Quote from: icedicedavid on October 10, 2013, 07:17:28 PM

Ok I just payed him another 0.013 as he said thats all he asked and he'll leave me alone. I hope he keep his words.

Wow... He will just keep coming back, like a pigeon attracted to bread crumbs. Cant you do an IP Ban or delete his account?

All the best with dealing with this guy Undecided

Not to mention all the new trolls, now that the guy has publicly admitted being a sucker who gives in to bratty whining.

icedicedavid

full member

Activity: 154

Merit: 100

Ice-Dice.com | Massive Referral Bonus!

you guys are totally right, even though I paid him off last time and he promised to never troll again, he is now back trolling harder than ever with multiple account and appears to be using vpn or something with different ip each time. argh! can't these guys get a life?

faiza1990

sr. member

Activity: 420

Merit: 250

★☆★777Coin★☆★

Quote from: Vod on October 10, 2013, 09:29:07 PM

Quote from: icedicedavid on October 10, 2013, 07:17:28 PM

That doesn't solve the problem of him talking crap on forums.

Ok I just payed him another 0.013 as he said thats all he asked and he'll leave me alone. I hope he keep his words.

DUDE! You are a sucker! He knows that, and he is going to come back and ask you for more, because he knows you will pay! Undecided

Let him DDOS your site if he can. It will cost him more money that it costs you, even if he has the ability.

Just ignore him and understand that if you shrink to his level and start calling him names, etc, that it will hurt your business and he will win.

I read all this and believe this tip is most effective and best for your work just do your work and leave this person and check what he can do just this is work for you to do

BitcoinVideoPoker

hero member

Activity: 804

Merit: 500

Quote from: addi on October 12, 2013, 04:28:23 PM

No players get special treatment at SatoshiBet. If there is a promo, you can claim it once.
We had players who request multiple promos, or a refund because they made a betting mistake or something, but giving it to any degree would be unfair to all other players, and we treat everyone equal.

However I always explain why I can't give him/her free btc, and so far everyone understands and respect that decision.. maybe we are just lucky so far :p

If someone would threatening with a DDoS or to post BS about us on the forums, I wouldn't even continue the conversation. I think the worst thing you can do is trying to negotiate your way out of such trolling

Straight on Addi, totally agree on how to handle trolls. For Bitcoin Video Casino, we've only had promos for testing new games and giving feedback. Our margins are way too low to give out promos, bonuses, or comps. It's the in the best interest of players to pick casinos that offer low house edge and fair play, NOT how often they give out bonuses.

b!z

legendary

Activity: 1582

Merit: 1010

His "DDoS" attack will consist of "ping -t icedice.com", do not worry

addi

hero member

Activity: 626

Merit: 500

https://satoshibet.com

No players get special treatment at SatoshiBet. If there is a promo, you can claim it once.
We had players who request multiple promos, or a refund because they made a betting mistake or something, but giving it to any degree would be unfair to all other players, and we treat everyone equal.

However I always explain why I can't give him/her free btc, and so far everyone understands and respect that decision.. maybe we are just lucky so far :p

If someone would threatening with a DDoS or to post BS about us on the forums, I wouldn't even continue the conversation. I think the worst thing you can do is trying to negotiate your way out of such trolling

Shallow

sr. member

Activity: 938

Merit: 255

SmartFi - EARN, LEND & TRADE

Trolls? B-B-BAAAANHAMMER

icedicedavid

full member

Activity: 154

Merit: 100

Ice-Dice.com | Massive Referral Bonus!

Quote from: BitcoinVideoPoker on October 12, 2013, 03:00:54 AM

Like the others said, you shouldn't have given him any BTC past the initial promo. Don't worry so much about the forum complaining. If he says that you don't pay out you can show your payout history, the correspondence with the troll as proof, etc. These guys are pretty common, players know how to spot their BS. Just keep working on your reputation and consider this a lesson learned

Good point! Thanks.

BitcoinVideoPoker

hero member

Activity: 804

Merit: 500

Like the others said, you shouldn't have given him any BTC past the initial promo. Don't worry so much about the forum complaining. If he says that you don't pay out you can show your payout history, the correspondence with the troll as proof, etc. These guys are pretty common, players know how to spot their BS. Just keep working on your reputation and consider this a lesson learned

icedicedavid

full member

Activity: 154

Merit: 100

Ice-Dice.com | Massive Referral Bonus!

Quote from: marcotheminer on October 11, 2013, 02:12:56 AM

Quote from: icedicedavid on October 10, 2013, 07:17:28 PM

Quote from: MRKLYE on October 10, 2013, 07:14:36 PM

Quote from: icedicedavid on October 10, 2013, 07:08:20 PM

So when I first launched the site I gave this guy 0.01 coins to play. After he asked for some more and I gave him 0.01 again. However, I think he thought I was too much of a push over and decided to bug me and ask for free money all the time now. I refused and he wouldn't stop and now he is spreading false rumours about how i don't "pay out" because he is not getting free money. I don't want him to keep talking crap about my site but I don't want to keep paying him free money either.

Anyone else running gambling site have similar experience? How did you guys deal with this?

update: now he is threatening to DDOS...

IP ban.. rinse and repeat when he comes back.. or mute that bastard.. If you have a decent server most script kiddies will not be able to DDOS you.

Best regards,

Kyle.T

That doesn't solve the problem of him talking crap on forums.

Ok I just payed him another 0.013 as he said thats all he asked and he'll leave me alone. I hope he keep his words.

Wow... He will just keep coming back, like a pigeon attracted to bread crumbs. Cant you do an IP Ban or delete his account?

All the best with dealing with this guy Undecided

Yeah thats what I'll have to do if he comes back.

marcotheminer

legendary

Activity: 2072

Merit: 1049

┴puoʎǝq ʞool┴

Quote from: icedicedavid on October 10, 2013, 07:17:28 PM

Quote from: MRKLYE on October 10, 2013, 07:14:36 PM

Quote from: icedicedavid on October 10, 2013, 07:08:20 PM

So when I first launched the site I gave this guy 0.01 coins to play. After he asked for some more and I gave him 0.01 again. However, I think he thought I was too much of a push over and decided to bug me and ask for free money all the time now. I refused and he wouldn't stop and now he is spreading false rumours about how i don't "pay out" because he is not getting free money. I don't want him to keep talking crap about my site but I don't want to keep paying him free money either.

Anyone else running gambling site have similar experience? How did you guys deal with this?

update: now he is threatening to DDOS...

IP ban.. rinse and repeat when he comes back.. or mute that bastard.. If you have a decent server most script kiddies will not be able to DDOS you.

Best regards,

Kyle.T

That doesn't solve the problem of him talking crap on forums.

Ok I just payed him another 0.013 as he said thats all he asked and he'll leave me alone. I hope he keep his words.

Wow... He will just keep coming back, like a pigeon attracted to bread crumbs. Cant you do an IP Ban or delete his account?

All the best with dealing with this guy Undecided

Buffer Overflow

legendary

Activity: 1652

Merit: 1016

Never give out free coins, unless your giving to charity.

icedicedavid

full member

Activity: 154

Merit: 100

Ice-Dice.com | Massive Referral Bonus!

Quote from: Vod on October 10, 2013, 09:29:07 PM

Quote from: icedicedavid on October 10, 2013, 07:17:28 PM

That doesn't solve the problem of him talking crap on forums.

Ok I just payed him another 0.013 as he said thats all he asked and he'll leave me alone. I hope he keep his words.

DUDE! You are a sucker! He knows that, and he is going to come back and ask you for more, because he knows you will pay! Undecided

Let him DDOS your site if he can. It will cost him more money that it costs you, even if he has the ability.

Just ignore him and understand that if you shrink to his level and start calling him names, etc, that it will hurt your business and he will win.

yeah good call, I will make sure to ignore all trolls and beggars from now on.

Vod

legendary

Activity: 3668

Merit: 3010

Licking my boob since 1970

Quote from: icedicedavid on October 10, 2013, 07:17:28 PM

That doesn't solve the problem of him talking crap on forums.

Ok I just payed him another 0.013 as he said thats all he asked and he'll leave me alone. I hope he keep his words.

DUDE! You are a sucker! He knows that, and he is going to come back and ask you for more, because he knows you will pay! Undecided

Let him DDOS your site if he can. It will cost him more money that it costs you, even if he has the ability.

Just ignore him and understand that if you shrink to his level and start calling him names, etc, that it will hurt your business and he will win.

icedicedavid

full member

Activity: 154

Merit: 100

Ice-Dice.com | Massive Referral Bonus!

Quote from: MRKLYE on October 10, 2013, 07:14:36 PM

Quote from: icedicedavid on October 10, 2013, 07:08:20 PM

So when I first launched the site I gave this guy 0.01 coins to play. After he asked for some more and I gave him 0.01 again. However, I think he thought I was too much of a push over and decided to bug me and ask for free money all the time now. I refused and he wouldn't stop and now he is spreading false rumours about how i don't "pay out" because he is not getting free money. I don't want him to keep talking crap about my site but I don't want to keep paying him free money either.

Anyone else running gambling site have similar experience? How did you guys deal with this?

update: now he is threatening to DDOS...

IP ban.. rinse and repeat when he comes back.. or mute that bastard.. If you have a decent server most script kiddies will not be able to DDOS you.

Best regards,

Kyle.T

That doesn't solve the problem of him talking crap on forums.

Ok I just payed him another 0.013 as he said thats all he asked and he'll leave me alone. I hope he keep his words.

MRKLYE

legendary

Activity: 1358

Merit: 1003

Designer - Developer

Quote from: icedicedavid on October 10, 2013, 07:08:20 PM

So when I first launched the site I gave this guy 0.01 coins to play. After he asked for some more and I gave him 0.01 again. However, I think he thought I was too much of a push over and decided to bug me and ask for free money all the time now. I refused and he wouldn't stop and now he is spreading false rumours about how i don't "pay out" because he is not getting free money. I don't want him to keep talking crap about my site but I don't want to keep paying him free money either.

Anyone else running gambling site have similar experience? How did you guys deal with this?

update: now he is threatening to DDOS...

IP ban.. rinse and repeat when he comes back.. or mute that bastard.. If you have a decent server most script kiddies will not be able to DDOS you.

Best regards,

Kyle.T

icedicedavid

full member

Activity: 154

Merit: 100

Ice-Dice.com | Massive Referral Bonus!

So when I first launched the site I gave this guy 0.01 coins to play. After he asked for some more and I gave him 0.01 again. However, I think he thought I was too much of a push over and decided to bug me and ask for free money all the time now. I refused and he wouldn't stop and now he is spreading false rumours about how i don't "pay out" because he is not getting free money. I don't want him to keep talking crap about my site but I don't want to keep paying him free money either.

Anyone else running gambling site have similar experience? How did you guys deal with this?

update: now he is threatening to DDOS...

Topic: Question for site operators: How do you deal with trolls? (Read 1251 times)