Topic: Question on a casinos general terms and conditions (Read 797 times)

Thank you for sharing this. I absolutely expect nothing more than this. The overall experience of gambling at that casino will remain positive for long time. I'm glad that with or without that particular experience the casino was over very excellent that made you want to remain loyal.

As a business, we want to ensure that everything runs smoothly and having a rule, or FAQ can help us about this. Now, when someone argues because of their own negligence, we can just refer them on those FAQ, or rules that we made. It is like a written contract and there is even a small box that a user will check before they sign up and use our service. It means they agree on it/us, so they don't have the right to complain, unless only if they are sure that they are correct and their complaints are outside the rules that we made.

On the problem given in this thread, I am not sure if it will truly encourage honesty for everyone, especially when people know how much reward they can get for doing the right deed because it can be smaller than compared to those accidental amounts that they have received earlier. Some honest people aren't still expecting something in return, so they will still do the right thing no matter what.

+10M 

Well, well, then that is the case, 10M!, I was far from the amount, but as you can see it was news from 2022, the case when I read OP, immediately had an impact on remembering this lady, a terrible mistake by the exchange, perhaps if she had had the wisdom to return some reward they would have given her, on the other hand, Crypto.com was lucky, since she to be the one who got the millionaire mistake.

So far I have never heard that someone's account was credited with money from someone else's winnings, but maybe the rule was created to anticipate problems if a system error really occurs, because the casino runs on a system developed by humans, even though the chance that such an error will occur is very small, but it still exists, so maybe the casino made such a rule to anticipate problems occurring in the future.

For a casino with a strict rule on mistakes from their end, they should be considerate on errors by other people to their own wallet. Though, all these are not common, but it can happen, especially member accounts receiving funds they don't own. As for the other flip, that's not going to occur, unless the player has the casino's address in clipboard and mistaken pastes it and sends. However, the chances are low.

Since this is about legality, I'm wondering what the casino will do to the player who broke that rule. I don't think that they will ask authority to caught the users because they're not even legal.

It depends, for big and popular casinos their hot wallet have been tracked by arkhaminteliigence, just like your casino https://platform.arkhamintelligence.com/explorer/entity/duelbits

If the casino not use new receiving address, the user can complain and give the proof if they sent the coins to that address.

It's possible especially when the casino want to give bonus for specific users, definitely it's very rare.

Well, no reward and don't even expect any just incase the casino wrongly credited your account with funds and you reported it as they said, the fund will be immediately withdrawn from your account by the management of the casino and there is no reward for you - it's as simple as this. And this is because the funds were never in your possession in the first place, the fact that the funds was sitting on your account does not mean you already own the fund, they manage your account and can close it if they want, or maybe they won't even approve the withdrawal if by the time you try to withdraw the funds, they have already noticed the error.

And Secondly, I also have never heard or read any where that any casino made such mistake if errorneuosly crediting the wrong account, it's something that I believe is very rare, almost impossible if you ask me. But then, most casino will still include this in their terms and conditions just incase it happens some day.

In that case of technical issues they have the right to make changes to the account because at the first place its their mistake so they can reverse the transaction now if they forgot the issue or makes a late action I guess it depends now on the player possible they will spend the money or they will report the issue. Of course most of the technical issues they are aware on that we know how the casino operate and they are large scale so small mistakes have a high impact condition, but I haven't head a casino yet makes a mistake every transactions has an id so its 1:1 way.

Funds credited due to the individual negligence will be considered as a complete loss and this also mentioned in their ToS as well and it's rare for people to credit into the wrong address since that information is not available for public view and there is no way to confirm that the address belongs to the casino in any way if a random person sent funds to the wrong address by mistake.

But I think its not fair to users end if they have terms like that since its like they are trying to save their ass from the mistake they made.

Also I think this is illegal since for sure that regulators don't want this rule since this is always unfair to consumers end.

But I didn't hear such thing in online casino. But for sure if that case happen and someone could prove that the casino commit those mistakes in this transaction for sure that they will be criticized for that matter and for sure heavy pressure towards finding solution on the issue will happen. If they didn't correct their mistake then this is indicator that they are not good casino.

Tho have not heard of such before that a casino credited the wrong account but then have seen similar cases with banks, where the some funds are been credited to the wrong person and in most cases as this the person would want to make use of the funds knowing fully well it's not his/her but necessarily allocating specific rewards for those that are genuine is something I know is basically a rare cases but for casionos I think if you withdraw the money you'll definitely pay dearly for it even to the last penny but sometimes for the bank aspect the people do away with the money and it's hard to reprimand them.

I guess this is their way of preventing themselves from possible future headaches. The clauses in the contract might get away if that clause doesn't exist. I believe it is a way to ensure that if anybody is not honest about what happened due to software errors, they can save themselves with it.

I haven't heard of this with casinos, but we know some people transfer assets to the wrong address. It might be something like that.

Its possible, and its some sort of preemptive in case such a thing happens. We all know casinos want to cover on their terms all the possible scenarios that could happen between a casino and their user, so there will be no conflict on resolving.
A bonus of some sort is good; its an act of honesty, and the casino will lose funds if the user is not honest and cashout the funds that were wrongly credited. This is also to encourage their user to do the right thing.

That still possible as machine can make an error although we never heard any of that. We don't have to expects they will give a reward because of our honestly because that will depends on their policy.

We can pretend that thing is not happens to us although that is really happen to us and we don't have to think much about that. Maybe they will gives some money to our account as their thank you to us but they can also not giving any reward to us. It is better we do our gambling activity as usual.

Oh I thought it was some other user who made the mistake, turns out it was the site themselves that made the mistake of sending the money. Fully justified then for them to ask for payment. If it was a mistake by another user then I reckon it'd be different thing but since it was from a refund mistake, then yeah, definitely their mistake for spending it all like that lol.

Pretty sure it's pretty obvious when you get money from a win and when you get it from something else. I mean just calculating it is pretty simple, most of the time you already see the amount you're expected to win before betting anyway, so I don't think there's any issue with that.

I checked online and saw this story about an Australian woman named Thevamanogari Manivel. Her account was mistakenly credited with about $10,474,143.00 from Crypto.com. Instead of returning the money, she and her partner spent a large chunk of the money on luxury. She was able to pay $8 million, and the court mandated her sister, who took possession of the property Manivel bought, to pay $1.35 million, the interest on the amount and legal fees incurred by the crypto firm.

https://www.google.com/amp/s/www.ndtvprofit.com/amp/business/a-big-mistake-and-10-5-million-in-australia-woman-s-account-3303972

Technical glitches are not something that's strange to online financial platforms and it's only best they prepare ahead of time for it even before anything like that happens. I've not witnessed it or heard much about it but I think the terms and condition is fair enough and any right thinking person will refund what's not his when it's been flagged as a system glitch or an error from someone's end.

It's similar to what's obtainable with the normal banking system when funds get sent into the wrong account and the recipient is made to make a refund or such account in some cases might be frozen untill the right procedures is being followed for such refund to take place.

I have never read a post or complaint on this forum where the funds were taken back by the casino because it turned out the casino incorrectly credited the winnings.
But I remember there was a case where one of the casinos experienced a bug in one of their games so that the user managed to win a large amount. At first the casino didn't want to credit the winnings but was grateful that the case could be resolved well with an agreement between both parties.

That is clearly a very good act, maybe a few percent of the wrong amount credited becomes a prize that is deserved to be received by the honest user, or free spins or free bets are prizes without wager requirements and whatever is obtained from free spins or free bets can be withdrawn by the user, and the user should get the prize he deserves.

I've not heard of a case where a casino mistakenly credited a wrong account but I know that mistakes do happen, so it's likely possible. Although I don't think that it needs to happen before a casino can add it in their terms and conditions, they can do so in case it happens. From the information you shared about Live casino, terms and conditions as it concerns this discussion, they didn't share that they'll give any reward to a customer that notifies them about mistakenly crediting their account. So I guess that giving reward will be on their discretion.

The Terms and conditions said like this " If we mistakenly credit your Member Account with winnings that do not belong to you" Winning that do not belong to you means that you win because of them right but winning is always from the side of the casino right?

Tho mistaken send some credit to its user I think is not new, bank or even somebody else mostly human error can send some credit to its user. I know its little bit tricky but if I got those money and Im not doing any KYC i might gonna withdraw it hahahhahahah its sound evil tho

I was caught off guard and happy after that situation because the other sites i've been using aren't as generous or would be willing to make it up for their players. They easily became one of the top gambling sites on my list knowing it's rare to find sites that treat their players better.

At that time, the positive experience helped me recommend them more. Even if it didn't happen or handled differently i'd still recommend them, that's how good they are back then.

How come signature campaign payment even related to this? It’s not a casino rather a manual payment by a single person which means error like wrong payment can’t be avoided.

I think the terms shared by the OP is dedicated in an event for wrong payout sue to the error of 3rd party providers. There’s a lot of instances in the past that there’s double payment and other error on the early version of casino especially slot games.

Can’t find anymore a reference but it frequently shared on the discussion here.

That's more than likely to happen as the human error is quite easy to commit. But for the casino itself, since it is programmed, would be hard to hear such cases. But of course, it is still good to state some protocols for the casino to have their basis in case of such situation.


Each casino has their own take in this kind of scenario. This is why it is always good to have such protocol when it comes to high amount of withdrawals. At least, the casino won't be bankrupt easily by a simple mistake. This is business, so it is understandable if they will secure their business. KYC is one way, that is, if the site is licensed. Otherwise, not fair to implement kyc if the site is not yet licensed.

It happens, there is a case... I don't remember well if it was a casino or an Exchange, but it was an Australian woman, she received 700k, something like that, and literally spent it, it wasn't a matter of hours for them to realize, it even took weeks, but the day came when maybe this lady didn't want it, they charged her and she didn't have the money, the thing reached levels of demand, etc.

If I get the source maybe I'll leave it here, but it happens... it could happen in our forum with the Freebet, for example, of course.

I have not heard a casino mistakenly credit a customer or a gambler account but I have seen a campaign manager credit a participants wallet and asked them to sent it back or sometime it is the participants noticed the manager and refund the money.
And if a casino mistakenly credit a participant and respectful and like to keep his respect in the platform will definitely refund the money to he casino and with that the casino will look you with good eyes.

That's a very rare event to be done by a casino to a player but there is a potential that it may occur.

It is what it is for those that are going to experience that. But there are some counter measures that casinos will do if it happened to them once. Each transaction or withdrawal that will be done by each of their players will be checked first before giving an approval. I think some casinos does that but it's not advisable as most of the players want a real time withdrawal and no need for waiting time of the casinos approval. That's why there's KYC and they still have ways of tracking those potential withdrawals that won't be aligned with their standard procedures or as you have said, if the money is quite big.

I've never heard of a casino incorrectly crediting winnings to a gambler, but there is always the possibility of such an error. The system will automatically read or execute it according to the command, but if everything is handled manually, then the possibility of errors could occur more often. But has anyone here experienced this?

In the past I have found that my bank account received deposits that I never made, I mean it was someone else's deposit that was credited to my account. But it didn't take long for the bank to withdraw everything without telling me, it was done the same day before I even realized it.  But the chances of something going wrong at a casino seem to be very low, unless everything is handled manually.

Well that's what I think where when the player is not honest with what is received from the funds that are wrongly credited by the casino - then say in large amounts then when the process of withdrawing large amounts it will be closely monitored, if something suspicious happens then the casino can deactivate his account.

If for example in small amounts I don't know what the scenario is from the casino they probably won't go through legal channels because it's a waste if what is defended is a small amount.
At most the player's account will be blocked and the IP will continue to be monitored, maybe that's all.

I have not had a such news or information that the casino platform mistakenly credit account of a user in their platform I think such mistake can occur when we have not or when the platform have not a stronger technology to control their casino platform because each mistake then make or made in their platform by crediting another user that is not supposed to be credited they lost will be on them and that is why they always be careful in anything they are doing instead of Casino platform will lose they will never cheat their participants or people who is patronizing them so I don't think that such mistake can occur in all this digital casino platforms of this present erra

Casino has different departments and most of the time, the people that credit accounts are different from people that handle the funds and so are the developers. So I think there are instances where people that credit funds makes this mistakes and it has happened before and to avoid the repetition of such is why they have inform their users incase they are mistakenly credited, they have every right to reverse the money to the real person so you don't get trigger.

I think the casino are even generous and transparent for stating this on their terms and condition, even if bank mistakenly credit your account, they have he right to reverse that money from your account and unless you are a fraud, how do you claim money that is not yours, it wasn't stated to be a bonus, no history of winning and you think the casino might not know, they will definitely know at some points because of the database records.

These laws or terms and conditions of service are made for smooth business operations, because since Casinos are business entities which could be sued by a legal court of justice, or can sue, then such policies were made as a guide for Call of action if such scenario mistakenly happens in the future.  Because we all know it's really not possible for a casino to mistakenly credit a users account, and most especially execute the withdrawal transaction of a fund that was credited due to technical error. Hence, these terms and conditions act as a guide of action within the compliance of a court of legal jurisdiction.

There's a possibility, as the system can also have some bugs or errors. But it should not happen more often. I believe, it is only right to have such protocol regarding the wrong crediting of account as it will give proper action for this situation.

Now, if the player is not very honest, he will withdraw the money without returning the funds. Then, the casino should have a protocol regarding high withdrawal amount of funds. Because if the money involved is large, they should implement the kyc protocol. This will give the precaution for the player to be careful because the casino has his personal details. But if the amount is small, they can let it go.

The main question on here is that, would those users will really be that ethically be trying out to return those funds or wont really be making any withdrawal? This is something that we cant really be able to tell.
Not to make out some judgment but i would really be saying that most of the time people will really be trying out to cash it out as soon as possible or as long they havent been that caught or noticed by the casino.
There's no such thing about perfect system on which there might be glitches or errors when it comes to internal functions on which it might lead up into these kind of scenario or conditions on which it will really be that resulting into this kind of incident. Checking out the checkbox on the time or moment you do read up terms and conditions then we are really that agreeing on whats stated there, but the thing here is that those gamblers or users do able to read it up? Pretty sure they would really be that get shocked on the moment that they will really be led up into reading the TOS and they have violated something. 

Of course, unless the casino somehow manages to trace that user's identity.

Casinos expect honesty from their users and they certainly want to get back the wrongly credited money from those users. Whatever the amount, your casino will ask you to pay it first, but if it's a very small amount then I don't think they'll care that much.

But in this case, the casino will apparently only go to any lengths to get its money back if the amount credited is large. They can take cases to legal action if they want, even if their customers refuse. That is the agreement that has been agreed between the customer and the casino, so you will not be able to refuse to pay for whatever reason.

Based up on my own awareness on which this thing had happened in the past on which there is that wrong crediting into someones account. If the said account wasnt still that able to have that KYC then pretty sure that they wont really be able to care about having some law related kind of actions on which these things will really be not be able to trace up. Also even if a certain user have sent out some KYC
but i dont really believe that it would really be that pushed through court proceedings or any legal action that would be taken, not unless if the said about is really that something too big that they are worth to fight on on casinos side but if it is really just that small or not really that too much then they wont really be having those kind of hassling and expensing themselves on going through legal acts. In overall then its not really ethical on withdrawing the amount that had credited into your account but well we do know that people will really be always having that kind of act on which on the moment or they've seen some opportunity on getting free money then they wont really be having no doubts on trying out to withdraw as fast as they can because its free money. These things could really actually happen and thats why its obvious that they would really be putting it up on their terms and conditions. Casinos cant be perfect and there might be some errors that could really be able to happen and thats why they are really that making those terms or countermeasures at least.

Wow. How did I miss this very important reply. I need to check my telegram often.
I tell you, it was an honourable thing that you did and it is very likely that the sportsbook knew about this but since they decided they were not going to take it back they didn't say anything until you notified them. A quick follow up question for you was how did it make you feel? I am sure it must have boosted your ratings of the website and did you recommend it to anyone based on this experience?

Of course, it’s a bad to rejoice in that situation.

However, the amounts erroneously added to your balance aren’t other people’s or gamblers' money (if that’s what you’re thinking). It’s the casino’s money because they’re responsible for ensuring the account balances are correct. If there's a shortfall, they’ll add it, but if there's an overage and the user has already withdrawn, that’s when the casino has to cover the loss from their own funds, and they’ll likely try to recover those losses through various means.

I am reading from the replies here that crediting a wrong user has happened therefore, it is a thing of possibility. And that it could happen due to errors from the system. If I operate a casino and it happens, then someone is going to lose their job for not  being competent enough at their job.

I also expect that the receiver should actually notify the casino and return the winnings. Since the casino is a for-profit organization, they should not expect any act of reward expect a well crafted thank-you email from the Chief Executive Officer of the casino.

Where the account owner fails to return the wrongly credit amount after several appeals, then as it is written in the terms and conditions, we'll use legal means to get. If it is a small amount no need to pursue it but someone must be fired. If it is a huge amount then we'll go the legal route. Someone will actually be victim of such if he overlooks the terms and I think almost everyone skip reading aspect but just want to tick the box and register.

Anything connected to the internet has the potential to malfunction. We often see website hacks where hackers intentionally do unethical things. Likewise, the website itself can malfunction, although I am not a programmer and cannot know the reason for such failures, but, if the casino has such concerns, then it is possible. And yes, rejoicing where an error occurred would be a foolish thing to do, since other people's money is unlikely to bring you much luck, but a meeting with local authorities will certainly make you worry.

I do not see it as gambling sites are avoiding their responsibility. They make the rule in case if there is any mistake of them deposit money into wrong account. Do not forget it is terms of service. Everything should there including this. They can not say the money will then belong to the person that the money was wrongly sent to.

Gambling sites are not 100% perfect. That is why it is good to go for mediators if the gambler feels cheated. But gamblers are the ones making the most mistakes. Especially having more than one accounts.

And this is how you end up in jail most of the time! 
Keeping or spending money you have found or have ended by mistake in your possession is punishable with up to 5 years in prison here.


That's just $50k, how about a $43 million jackpot?
And speaking of casinos paying you by mistake or people exploring the glitch you have this

Since joining with this forum indeed i have seen plenty of accusations against the casinos and they came from different players with different issues but if talking about casino mistakingly crediting the wrong user account as far i know i never heard any stories just like this and probably this thing happened at the particular casinos but it was rare so that's why people didn't too talking about this and in my opinion i think small possibilities the issues just like this happened because for crypto casinos usually every players in the casinos has different deposit address and different username unless the bugs is came from the casinos itself which makes the casinos crediting the money to the wrong user account

Like you, I myself was not familiar with this type of terms and conditions before, after seeing this topic of yours, I saw this type of terms and conditions for the first time. Actually, from my own view, I will say here that the casino has tried to avoid its responsibility by this rule.

Although there is nothing illegal in their rules, but I doubt whether all casinos are using these rules correctly, or scammers are also taking advantage of these rules by abusing them?

This happened to me years ago, but it was through a sportsbook and one of my tickets got paid out twice. At first, I left it on my account as is assuming they'll fix it through the betslip and thought I wasn't the only one who received the extra winnings.

Nothing changed after a few days, so eventually I had to contact support and they surprisingly gave away the winnings that should've been confiscated. If i'm in the shoes of the higher ups, i'd probably do the same except for big winnings and treat it similarly to how they spend their budget on promotions.

The thing is that, the casino in question already have questionable character in the past and also afflicted to a known scam casino online with it cryptocurrency based casino having several red tags and reviews online, so hearinythe case of those young dudes who won the 80 millions naira and the casino denial to pay them, have further justify why their are connected to the cryptocurrency based scam casino.

So the botom line is that, if you only gamble with reputable casinos on this forum, you have less issues to worry about in most cases

Even I have heard this for the first time and never came across any story where someone got credited with money in their gambling account.
You're right when you asked for the reward in case a user gets credited some amount of money and he notifies it to them.
But I don't think the user will get anything otherwise they would have mentioned this in their terms and conditions as well.
I wonder any user would be notifying it to them. Why would anybody do it ?

Two things, either it already happened on their casino, and they included it in their terms or they are step ahead and its a precautionary measure if ever it happen to their casino.
This is the kind of term that you seldom find in a casino, but as we all know, casinos want to protect their system and the reputation of their platform, so they want to include all the possible scenarios that will result in a dispute and their players guided.
This is one of the reasons why we should be familiar with the casino we are playing to avoid getting surprised dealing with issues about our account.

This is a first to me, not that my limited experience count but they can't be too cautious and wouldn't hurt to make plans for eventualities.
Since it was stated members wouldn't state is the Casinos fault though I think it's quite harsh.
Ignorance could come to play in not been aware that the fund wasn't from their winnings.


This is definitely a robbery a win is still a win, that's just an excuse
I guess you have to be thick skinned and shameless to do such.

I'm not surprised that this could be part of casino's TOS because glitch is possible to happen. Like they said, their system may be faulty and send credit winning to another customer or even their operators can be mistaken on that. So it is understandable that they had to include that incase that happens , they can use that as defense in court. But I have not heard of such mistake anyway.


Reward for such is perhaps through appreciation to the email but regards to monetary gains for reporting such, I have not seen that happening and that is actually discouraging for some people who expect financial reward for it and when they don't get such, they may not burder to report it.

I guess I read a couple of times a case like these, not sure about the credibility but since they mentioned it in ToS means it could happen.

Well, they are not obligated to give anything in return for doing that although they might give you a little token of appreciation for your goodwill.

I agree that there should be some kind of rewards for such gestures. Aside from the possibility of gaining a loyal customer, it is also going to boos the image of the casino as the person would be leave positive reviews while speaking of his experience. In my estimation it is win-win situation both for the person whose winnings was wrong credit to another person and recovered but also for the casino and the player who returned the money.

I have never experienced it but honestly I have seen a scenario of a mistake made by a casino that was wrong in crediting winnings to the wrong user account, which was experienced by my friend, the story is he was gambling with a capital that was not too big and not long after that when he was playing one type of casino game, namely PG Soft, suddenly the game errored and maintenance occurred and after that he came back in when the maintenance was finished and he was surprised to see that there was a fairly large amount of money in the balance in his account, if I'm not mistaken around $ 300k in my country's currency and after that he immediately rushed to make a withdrawal and it turned out to be successful.

Even though I didn't believe it before and I thought that it was impossible for the withdrawal to be successful, it turned out that the winnings really went into his account, not long after that the casino tried to contact my friend via email saying that it was an error in the sense that the casino credited the amount of winnings to the user account that shouldn't have been but my friend ignored it and assumed that it was bonus money or the amount that was previously lost due to defeat, there was no problem after that because my friend immediately closed his casino account and changed the email on his device.

Never heard about such a specific case (mistakenly crediting account with winning that does not belong to the user), it is rarely happen IMO but it is still possible.
I experienced similar thing but it was a winning from a contest/giveaway where I received bigger amount than I what I should win, so it is not about winning from real game.
At that time I reported it to the live support but good thing is that they appreciated my honesty and they gave the whole wrong amount instead of taking back some.
Coming up to reward if the users report it, I dont think there is casino has written terms about it but I believe reputable casinos will give something as appreciation of honesty.
Of course the reward can be vary depending on how big the amount is and depending on the decision made by the casino.

That does exist, just like how a bank requires us to return any amount mistakenly deposited into our account. It usually happens when there’s a bug, and even if that rule wasn’t in place, it’s only fair for the casino to reclaim any amount that shouldn’t have been credited to us. Nothing special about that rule—it’s just the right thing to do for both sides.


Giving a reward isn’t their responsibility, and it’s stated in their TOS. If you don’t return the money, you might have to deal with a lawsuit. However, that depends on the amount--if it’s small and they think filing a lawsuit isn’t worth the effort and resources, they might let it go. But keep in mind, if you deposit again, your balance could show negative, as they’ll offset it with what you owe.

If a casino credit your account by mistake, that means you have to let them know but refunding the amount back to the team. That might be as a result of glitch that might have allowed the money to enter your account which means such amount is not rightfully yours. The money need to be refunded no matter how small or big. The same thing happens also I'm bank, if your bank credit your account by mistake, using the funding to satisfy your own need is wrong. It is better you refund the money by reporting the incident to the bank authority or else you might be sanctioned by law because such money does not belong to you. It is good we all try to be honest to ourselves.

I do not think there is also need to ask for compensation. If it is bank that something like this happened and people saw it on the news. The bank, many organizations and people will compensate you but I do not think something like that can happen if it is casino. Only when you will see it on the news is if the person withdraw the money and got apprehended. If I am the person, I will notify the customer care and give them back them back the money and expect nothing in return even if it is not a KYC gambling site.

The only way this will be a problem for many people is if the money is a larger amount or if the gambler already passed his or her KYC verifications already, you can track, if somehow I find myself in this shoe I would rather send the money back to the casino and ask them for some settlement, or take some small part and send the rest back, like there is no getting away with peace of mind when the money isn't yours.




There is nothing wrong it letting go, those young guys you said you pity did the best thing, atleast it is not the end of thr world for them, don't you know that for the betting platform to deny the amount and blame it on glitch means they can go any lent not to pay you either? I don't know where you are from but not everywhere is as safe as your country, people kill people because of $500 here, it was borrowed and the person don't want to pay back, instead he decide to take the lenders life to avoid paying up.

80million is a lot, enough to make you a high value target if care is not taken.

Tell me you're joking 

This can never be me for God knows I will drag the issue to whatever extent and claim my winning. What sort of lame excuse is that? How is their glitch a customers fault? Would they have refunded the money to them if they lost the game before? Obviously No. I pity the young guys who couldn't stand up to claim their right or to even hire a good lawyer to handle the case on their behalf. Your customers are not responsible for your failed operational and system error, it's their duty to keep an eye on their system with up to date security check to avoid issues like that.


This is a rare case but it's capable of happening going by the saying that anything you can think of is capable of happening as far as you can imagine it.  Glitches like this happen with banking system where a customer can withdraw without being debited but the casino system seems to be stronger than banks in terms of dealing with issues like this. If there's anything like reward, it would be stated in that same terms and conditions. Since it's not clearly stated, don't expect it.

Yes, hundreds of cases, from glitches due to the bookies getting the wrong result to glitches from the payment processors, it's nothing different than how banks get into this kind of situation. As for the reward, it probably depends on the sum and the stage where this was detected
- a wrongfully credited bet of $10, probably not
- casino sending you $10 000 instead of $1000, at least give the guy some free bets with even 1%-5% of it

It's great to see casinos include phrases like this in their terms and conditions. And it certainly shows that there have been pitfalls in property lending before. With the number of transactions that occur every day in online casinos. It is understandable that technical or human errors can sometimes occur. Casinos may take special precautions to protect themselves from any losses. Resulting from such errors

For a reasonable fee to notify the casino I think it would be a great move for casinos to acknowledge the losses to their players. Although some may argue that they should only get their money back. But giving you a small bonus or loan as a thank you for doing something good can help build trust in others and encourage others to take positive action in similar situations. In the end Honesty in such cases helps maintain fairness in the gambling industry.


That's a big competitor to banks. And I completely agree. Whether it's a bank or a casino The responsibility for reporting errors remains the same. It is about maintaining trust and honesty in financial transactions. regardless of the source of the error. I think casinos have this provision in place to protect both sides. And just like the banks in the world There is a legal obligation to return money that does not rightfully belong to you.

Even if it does not happen many times. Nevertheless, mistakes occur within the finance mechanism. So, transparency to the casino would be the best course of action. And then, who knows? perhaps some casinos give a little something as a token for the genuineness. However, at least for now, it is about doing what is right.


I agree with you Doing the right thing shouldn't be rewarded. Returning money that doesn't belong to you is only an ethical choice. And avoiding legal trouble is enough of a reward in itself. It's really about personal responsibility, like when you're dealing with any financial institution.

You're right, it usually doesn't happen very often. But searching for it in the rules and regulations reveals that the casino covers all bases. It also serves as a reminder that mistakes can happen and players need to know how to deal with them. Instead of waiting for the reward We should focus on making sure that these types of errors don't lead to major problems.

That's only happen in Japan.

The reality most people don't care where the money they got, either wrongly transferred by casinos, banks, friends etc including the money/wallet that dropped on the street, they will grab it ASAP.

Regardless they pretend they don't know about the money, in the end they need to give back.

The reward is not having any debt and possibly legal repercussions from the casino? I don’t think this act deserves a reward because it is what should be done anyway. That is not their money and they should not act otherwise. Claiming the money will result in consequences possibly legal which you do not want.

Anyway, I don’t think this happens a lot. It’s probably happened to one casino and they decided to add it onto their t&c. They should aim to work better to avoid such things like this from happening.

It has not happened to me personally, but in this case I do not see anything unusual in the condition. In a bank the same thing happens, if the bank deposits you money by mistake you can not spend it and if you do, depending on the amount you can even incur a criminal offense. The same if it is a transfer from another bank that arrives to your account, if it arrives to you by mistake the best thing is that you report the fact and do not spend anything as soon as you realize it.

Hahaha...This is similar everywhere and casinos always construct these Ts&Cs to super-favour them. I hope they do not make this mistake though, many people might just say goodbye to their casino after spending the money and continue gambling elsewhere. "Guys are not smiling."

There must have been stories of wrong crediting, errors are meant to happen. As for the second part, compensation? Well, it's possible, but no one compensated me during my time. I have experience with companies that overpaid me. The funniest thing is that they didn't detect it but I called their attention to it the 4 times it happened so far. The highest was to thank me and call me a "good ambassador of my country."

I have not heard of Such happening but realistically professionalist casinos would admit they may possibly do such transaction mistakes if not now could paraventurely happen in the future.

While they try as much as to avoid such mistakes, they would still remain concious and that is why the law of its T&C is being earlier sanctioned just in case of necessity and then, must had backed itself legally by the laws if such transaction errors happens.


Rewards in such circumstances would only be negotiable not untill it is stated along the casinos transaction errors, only then can only the appropriate reward be determined.

I doubt that any casino would make such error. However I don't exclude it for many reasons and one of them being some "cheater/impostor" in the casino staff who may try to play smart, there are many people in the organization that have power and are high in hierarchical positions that may be grunt at the employee, in this case this casino and try to cheat on them by doing some maneuvers in favor to some player who may be his relative or friend and they share the profit together so it is something that may be happening and that casino there by posting that condition free themselves of these guys, of course if only catches the bad happening in time, otherwise they need evidence that it was that guy who did the cheating and go to legal suing of that ex employer of them.    

Maybe these rules and regulations were made because of mistakes that happened in the past but so far I have never heard or experienced anything similar, what is certain is that every casino rule and regulation must always be obeyed by all users, taking advantage of mistakes made by the casino can cause more complicated problems and we should avoid it as much as possible.
I don't know if there will be prize given when customer reports casino error in crediting funds to our account, but what is clear is that we do all that not because there is prize that can be taken but more to avoid legal problems related to taking money that is not our right as customers on the gambling site.
It just that maybe the casino team will appreciate what we do if we report the mistakes that occur, maybe we will get some kind of free spin prize or additional bonus for us to gamble, but I not sure there will be prize in profitable amount.

I never experienced that before but it could happen for some gamblers. That means if casino make a mistake by crediting to your account, you must report to casino and return the money because that is not your money. Casino maybe give you some appropriate reward because of your honestly.

But casino may not give you anything so you should understand about that.

I am not aware of any event where a casino wrongfully credits the wrong customer's account. But it is common in commercial banks because I have seen such mistakes. We shouldn't always expect rewards when we do the right thing. But it will be good if the casino rewards such a member especially if the money is substantial. These days, it is rare to find people who are guided by honesty and integrity. Such uncommon individuals deserve some commendation.

I've also seen this in another casino's Terms of service and it sounded ridiculous to me.
I get it that sometimes the people, who are running the online casino make mistakes, but those mistakes are extremely rare and even if they do credit the gambler's account with money, that don't belong to that particular account, withdrawing those money should be impossible, since all withdrawals are monitored by the casino.
"Obliged to notify us immediately by email"? Really? And what happens if I don't notify the casino customer support immediately? Will they ban my account? What happens if I notify them after 12 hours or 24 hours or one week? This is absurd.

So far I have never heard of a case like this. And I am sure it will not happen because currently technology is increasingly sophisticated that it will not be possible to make such mistakes. On the one hand, online gambling always has sophisticated tools that can distribute prizes or others precisely. But even so, the casino provides these rules because it recognizes that sometimes no matter how sophisticated the system is, sometimes it has a little mistake that can harm the casino. So the casino provides these rules just in case such mistakes happen.

In my case, I deposit using small amount of fee that resulted for my transaction to be purged while the casino itself already credited my balance. I manage to win huge amount but I can’t withdraw the funds since I need to make the previous deposit confirmed while it’s not already in the blockchain.

To make the story short. I can have an option to don’t continue pursuing the deposit if the balance that early credit was already loss in the game.

I think this is one example of this term application since they credited an amount that still not confirmed yet. This is the risk which the casino is exposed for offering instant deposit.

Never heard of one but I did see some bugs happen when my balance was zero and there was also a time I had so much in my balance but could not even spend it at all due to a system error only. No one will be unable to withdraw it or even use it to play and thankfully it was fixed immediately by the online casino.
These are mistakes that are so rare to happen when it is about the balance of each gambler because they are very careful with those and I think it will also be rare to find a user who receives winnings that don't belong to him. Still, I think the rule is just fair, it's not yours don't withdraw it, give it back, and avoid being banned or having debt with the casino itself.

Isn't it just a general failsafe for them just in case it actually does happen? I don't think they need it to happen before adding such terms to their casino. It's probably added together with rules about bug exploits since really, only in those instances and human errors would such situations ever occur.

As for notifying the casino, like hell, there's going to be a reward lol. It's not a bug bounty program. Maybe if the issue was blown up to hell like there were a bunch of social media articles and even made it to national news, maybe the casino would then have no choice but to reward the player. But otherwise, it's just going to end up with a thank you from them.

I don't think you'll dare to withdraw such funds that you don't even know where it comes from, or let's say you have won from one of your gambling games, but still you know the amount you have won, so it's actually unreasonable if you withdraw such funds that you don't even know where it comes from. If you are a reliable and reputable person, you won't touch the money, but if you want to take advantage of the chance, surely you will quickly withdraw the amount and just pretend that you thought you are only withdrawing your own winning funds.

Since from my gambling history or since from i started gambling i have never heard or seen where a casino mistakenly credits a users account unknowingly instead they are the one to deducts from users act knowingly, by implements a kind of forces law that would favor them to illegally seized gambler's huge winning by either requesting for additional verification details to know if that person has a source of funds, but if such person's weren't able to provide such form or documents you would see that the funds will be confisticated (confiscated).

If there's one thing I highly doubt will happen, it's that a casino will make the mistake of giving money to a player. Casinos don't make that mistake. That's because their system is already well programmed so that when people deposit and play, they'll give them exactly the money they won. There's a greater chance that the casino will disappear with people's money than that the casino will make the mistake of giving money to people.


 

The casino will never reward you for reporting any errors in the money you received, no matter how much money the person is reporting was given in error. The casino's goal is to make a profit and not to make donations.

I haven't heard of a case like that but they're just trying to be sure and thinking of all possible things like miscrediting the winner due to technical errors of a system since the possibility is there. Anyway, they're right on that term and it's a straightforward thing. If the money isn't yours, it really isn't yours and while you're on their platform, they have the right to do anything that they can and can deduct it easily from the account of the miscredited user. Maybe in the past, it did happen and this is the countermeasure and rule that they have to come up with to avoid any further occurrence and abuse.

As some members have already mentioned, casinos throw in all kinds of stuff in those long terms of service things.  They cover stuff that isnt even happened yet - just in case, you know? So no surprise they covered this promotion mistake too.

As for what they owe people for the screw up - who knows.  Maybe some free play if they feel generous.  But could be zilch if they say its all because of a tech glitch or something.

I’m sure that not all terms and conditions are reactive. There doesn’t have to be an example of a situation that spurred a regulation. In this instance, it wouldn’t surprise me if this was the casino being proactive in case they ever do make a mistake and can point to the established rules for how to proceed. That doesn’t mean they make mistakes crediting deposits, it means they have a plan in place should this occur.

I have not experienced this before, but I have overheard someone make mention of that, which is something very uncommon to happen in a casino, and even if such is to occur in my account, the first thing that I will do before I notify the casino is to move out any fund that directly belongs to me before that error deposit because I know after reporting such, my account will get frozen until they move their money out, and as for the perfect reward, it's left for the casino to decide.

Or perhaps something that they have envisaged as something that can happen, and they are just setting measures in place to control such a situation when it finally happens.

It will depend on the amount to me; there are amounts of money that the notifier deserves some proper reward or recognition, while some can be ignored. A casino has various means to reward these sort of customers; they can give tokens if they have, or free spins, etc. Rewards will not inconvenience them.

No idea... Because there has never been a story where a casino mistakenly credits a balance to another account maybe it's an oversight but I think it's so rare that there hasn't even been any news that I know of...

And do most casinos have this kind of rule in their terms and conditions? As far as I've read, no.

I don't know what the appropriate reward for this action is, but usually casinos will move quickly to address this issue... Even if they will withdraw it will be reviewed probably.

I think the casino is just trying to make sufficient terms and conditions that will cover any issue that may eventually arise in the future. Although I have not heard of anything ad such, but I believe that it is very possible for this kind of issue to occur because I have heard and seen cases where gamblers complain of facing some kinds of issues due to some technical errors. Technical errors can cause any kind of damage.

Reporting the issue to the casino will only make you a good citizen  , no rewards attached.

I have not heard of anything like this before.

If the person is not given anything reward for telling them, the person should not be surprised.

Well, that may or may not happen but in reality, they gotta set a rule that covers unforseen eventualities just Incase there's a need.
I haven't heard stories about such thing happening, but like I said earlier, anything is possible and the chances of a refund maybe be assumed an illegal trespassing by the account owner -- yunno what's funny? The casino can be sued for that.

That's another thing to look out for; there might be a glitch somewhere and if the compilers are faulty, there's a chance it happens.
Again, every casino has a maintenance team that works standby to solve problems like debugging etc.. so, they'll always be way smarter and faster than you think you are.

No that I am aware of. It’s extremely rare for this sort of mistakes to be made by the casino. Given that, an extra time is taken before bets are awarded to have been won and paid out as I note it in recent times.
The most that could result in this kind of error is in rewarding certain users a bonus or perhaps paying out a lost bet to have been won. Either way, the betting platform is sure to collect upon realization and should you have withdrawn prior to their notice, it’s only right that you give it back or they use your KYC details against you.
It’s one of its many uses, tracking back to you and building a case of the event though, it hardly happens.

The only one I think I’ve seen was someone whose Dickensian enter but the bet was given to him as a win but before he withdrew it they changed it back.

I don’t know where exactly I read it but it was a technical issue, let’s say you bet on a team X to win but at the end team Z won and instead of them giving you a loss result they gave you win instead - in the case of this user he hasn’t withdrawn his own before they fixed it and changed it back to the correct result (loss) and deducted the money from his balance.

If I remember where I read it I’ll share the link here.

The possibility is always there as they can really double credit some winnings. It may be due to the bug in the casino itself. If you are morally upright person, you will return the payout without waiting for any rewards. But if you don't know that you got the wrong payout and withdraw the funds, I believe that you have the reason to contest with the site that you are unaware of the situation.

I think casino just want to cover all potential loopholes that will result to their loss. I remember in the past that casino there’s a lot of issue like this like double credit, wrong payout and some sort of error that resulted to casino paying for an error. I’m talking about dice game casino way back many years ago before full casino was popularized.

You will notice that there’s a lot of peculiar terms in the casino too that stated the other hypothetical scenario that incur loss to them.

Additionally, they might want to cover too those payout made from bets that comes from shady activity such as cheating.

I've never heard of such case either, sadly.

But in hindsight, terms and conditions for the most part is designed to protect the service so I could see a service coming up with clauses on any under the sun scenarios to protect them. The scenario in question isn't far fetched considering how big banks and that one crypto exchange mistakenly sent hefty amounts before lmao.

As for the reward, if there is, it's probably gonna be proportionate with the amount mistakenly sent. For instance, I wouldn't expect much for a couple of hundreds.

I have hard about a case of two young guys that won over 80 millions naira from the m a local casino, and at the end the casino refuses them to withdrew the amount said the winning was as a result of technical glitch, this spike alot of controversy about the casino on line lately and even the case goes as far as courtyard the casino still mentaind the statement that the game was won due to system error...

So that is the only experience that I have hard in recent time and month and as a matter of fact, I haven't come across such issue with all the casino that are popular here in the forum.

You will receive nothing from the casino if you report it, this is like the cases in which a person received a deposit on their bank account that did not belong to them, they report it and eventually the bank takes that money away and they do not even give you a thanks for reporting it, so it is expected the same could happen with casinos too as the case in particular you bring forward is very similar.

I've never heard of a casino mistakenly crediting to the wrong account, this mistake may be rare and just found out there are rules in casinos like this.

There may not be a proper reward because the casino itself made a mistake. But I don't know how in the past it has happened whether there is a proper prize?

Read this

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?