People routinely use the Internet to review services from plumbers to hairdressers. Now the tables are turned. Companies are rating their customers, shunning those who do not make the grade.
Hussein Kanji insists he is not a bad Uber passenger.
“I’ve asked drivers to turn up or down heat, to not play music loudly, or to roll up windows,” Mr. Kanji, a London venture capitalist, said. “I can’t imagine why they would lower my passenger score.”
They apparently did. The wait for a ride suddenly became interminable. “For about three weeks, Uber was basically unusable,” Mr. Kanji said.
Customer reviews are a new form of credit report, one that measures comportment instead of finances. Although such ratings have been tried before — eBay was a pioneer — the practice has taken off with the rise of the so-called on-demand economy.
http://www.nytimes.com/2015/01/31/technology/companies-are-rating-customers.html?_r=0
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Not too long ago someone here asked us for help to boycott uber. It seems uber can boycott you too...
That is a change.
Banks have always rated their customers, now other companies are following suit.
