Please read in below link
https://www.google.com/amp/s/www.moneycontrol.com/news/business/rbi-says-banks-can-provide-accounts-to-cryptocurrency-traders-report-5315021.html/amp
You are actually quoting the same article. Even OP has created the thread on the same basis. This RBI response in relation to the RTI filed by BV Harish. Although it confirms that RBI has accepted Supreme Court's verdict and no longer putting any restriction on banks to provide services to crypto users but no official announcement is published by RBI on its site yet.
Low level working of the banks is usually done on the basis of circulars and official PR issued by RBI. It is possible that banks are still declining clients from banking services citing previous RBI circular (dated 6th April 2018) because that's the most recent official circular they got. Unless RBI explicitly notify banks about the current position, we will keep hearing news where crypto users were declined of services by banks.