MonkeyTilt Username: Odohu
Constructive Review:
1. Signup process:The signup process was easy although I got confused as I was given the option of choosing the old platform or new platform, I had to chose the new platform since it was stated that there is an upgrade to a new platform.
My recommendation: - It would been nice to add a button that enables old users switch between both platforms when already signed in into the new platform, at least until when the old platform is phased out. This is not a major issue though, but seems the migration process is yet to be fully completely because I still saw a notice that if I don't see my funds I should click a place that link to the old platform.
- I notice there is no option of adding 2-factor authentication. This is very important as it provides additional security to users of the platform
- I have searched the entire platform many times but I did not see the FAQ section which is vital for any platform of this magnitude because it saves one the stress of contacting live support for minor things that would have been clarified in the FAQ
- The KYC statement as contained in the TOS is vague and may be problematic in the future. It was stated that the company can carry out periodic inspection as required by them or even third part like the authorities. Instead of the periodic inspection and seeking for verification every now and then, why not make KYC compulsory.
2. Deposit: Deposit is via cryptocurrency for now as the fiat is still "coming soon". I don't know how soon this will be because fiat deposits makes the platform more democratic, allowing people to deposit with card and other fiat payment systems, especially those who are yet to fully understand how to proceed with cryptocurrency. I deposited through LTC which have one of the lowest fees among the available options.
My observations/Recommendation:- QR code returned error message. This should be fixed as some people would prefer using that to make deposit.
- There is no flexibility of choosing different networks for each cryptocurrency. It would have been better there is such possibilities too as it can give some advantages. For instance, deposit through USDT BEP20 have zero fees and would be a preferred option for many, unfortunatey, there is only USDT TRC20.
- There is a new deposit address each time a deposit is made and according to MoknkeyTilt, funds sent to the old address will be lost. I'm not too cool with this because I like saving my deposit address in the exchange from where the deposits are made to save me the stress of whitelisting the address each time I make deposit
- My deposit of LTC received 4 network confirmations on the blockchain yet my funds was not credited to my MonkeyTilt account, I don't know how long I have to wait for the funds to arrive as that was not stated anywhere. The number of required confirmations ought to be specified. Although the funds finally arrived 15 minutes after it was released from the exchange.
- Like I said before, I made a deposit through LTC but I did not see any deposit bonus. This is my first time of making a deposit and for most platforms, there is usually a bonus for first time deposit or could it be my deposit of $20 was too small to receive any form of bonus? I want to believe that there will be a deposit bonus irrespective of the amount deposited because it is usually as a percentage of the amount deposited.
- There is no minimum and maximum deposit specified in the entire deposit process. I don't know if this is a deliberate omission or it does not matter. Although such information is good to avoid issues with deposits.
3. The platform in general and the gamesThe platform easy to navigate and the games load very fast which is good. I checked the sports bet, particularly soccer which is my favorite, the matches are comprehensive, all major leagues are there as well as all major competitions. Furthermore, it is quite interesting to see that there are many options to select from including options that have "OR" which makes winning easier. Therefore the sports betting section is excellent and the odds are one of the biggest in the market because the same games I played in other platforms is returning higher amount here than those places. For the casino section, all major games are there including those from Pragmatic Play and Hacksaw which are my interest.
I have placed some bets for the for the Europa league and conference league today and while doing that I noticed that the live support seems to be covering part of the sections of the bet slip, if a minimize button can be added for that as it is with the bet slip, that will fix that.[/li][/list]
Final note: Overall, the platform is great with good color combination. I will test withdrawals hopefully after my bets are settled while I hope the withdrawal is instant as it is in most reputable casinos.