Topic: RECEIVED! (Read 406 times)

I am very happy for you, proof that the duelbit cares about its players as well. I hope Betcoin does the same!!!

I'm glad this problem was resolved as the OP hoped but that's why the OP was not a little patient at that time so it was faster to decide in his conclusions even though we already know the reputation of duelbits is very good on this forum, any problem will be resolved if there are no serious violations.

It's true that next time you have to be patient for a few days because usually the problem is always handled and investigated further, so the OP in the future should be able to judge with a reputable casino.

Here we go. I was watching this thread for a few hours. And I was wondering why duelbits didn't come up with a solution? I don't think Duelbits has a bad intention. OP was frustrated about the process and he failed to provide necessary documents or he was unable to satisfy them with the document. Anyways, Feels good to hear that OP Passed the KYC verification and he received the withdrawal. Suggestions to OP, You may be careful about TOS and be patient when you submit documents. I face issues verifying KYC on 80% of the websites. Because they think I did photoshop or something like this. So, I had to convince them with providing additional documents. That's why you need to be patient.

Checking on your post it seems the case has been resolved, correct? You need to revise the subject [SCAM ALERT] to [SOLVED] as the accusations no longer active. It's hard to build reputation here especially a casino since new casino come up every month or even every weeks, this would damage duelbits reputation if someone do research about this casino. However next time you need to be patient.

Knowing duelbits for quite some time now, in the gambling board section. I don't think they will ruin their reputation with that amount. It is not small but not also very big to scam a player. They already gave their word and it is on the OP's side now how to resolve his issues. Sometimes it is not the fault of the casino but the player himself. I had one experience as well but it was in an exchange, suddenly they require me to submit kyc because of suspicious activities. I was wondering why because I only had one account. Then, I realize that I kept on changing my IP address because whenever I switched my router to my solar gen. Just to give an example that you may not be aware of what you are doing that signals their electronic system as a potential suspicious activity..

And OP claim he is a VIP of one casino, obviously, he is not reading or fully acquainted with Casino rules after all this time, all casinos will not accept what he is suggesting, now that Dulebits has finally posted about the issue here, you have to wait for the results of their talks with the company that carries their KYC verification process, they are doing this so they can finally process your withdrawal.
They even apologize for the misunderstanding when you are the first one who gave the vulgar language.

After examining patterns of the bets placed on sports, and noticing signs of abuse, our team has decided to enforce an electronic KYC check on your account.

After a few unsuccessful submission attempts, our live support agents advised you to upload a different type of identification to our KYC Portal to which request they were greeted with vulgar language and denial of having any identification other than your drivers license around you. After which you have proceeded to let us know that you would be submitting ID card of your sister, which is completely unacceptable. Duelbits does not and will never welcome any attempts of KYC procedure manipulation, by submitting documents of someone else, but yourself.

We would like to let you know that we’re already in talks with the Company that carries out Electronic KYC verification processes on Duelbits regarding the issue that you have submission and apologize for any misunderstanding.

There was never in a conversation that he will not get his money because he did not upload his documents the right way, in fact, they just want his documents to upload the right way, anyway, the support posted that it will be resolved I just hope OP will be responsible enough to change the title and add resolved when it is finally resolved.
We as a gambler have the responsibility to follow instructions and read what's on the TOS of the casino we are playing, and be sober when faced with a kind of situation, the only thing that we should be panic about is when we deal with a proven scam casino.

You have the right to have your opinion as much as I can write mine about what is in this thread.
I just tried to help and I don't see anything wrong with that.

(I am not commenting anything about 1xbit because for obvious reasons I cannot be objective.)

Ps. It is not few bucks.

If OP only did this thing, he could have sent his documents and withdrawn his money I just don't see the logic why you cannot withdraw your money if you didn't break the rule the blame is on OP for creating this confusion, he has nothing to panic because Duelbits have thousands of players that have withdrawn much bigger amount and the support is guiding him on how to upload if he cannot do this find a way as long as he has valid documents he is good to go.

I don't want to say that this amount is not worth worrying about. What I want to say is that you cannot solve any issue in the right way, while you are so much excited. Nothing terrible happened.
So instead of sending the same documents and pretending that their quality is fine, it would be much more efficient to focus on the problem solvation.

I don't think it's a bug. If it was a bug, we would be having so many complaints about Duelbits KYC procedure. The problem with automation is that the software only picks specific qualities, unlike humans who can be flexible.

What OP has to do it get a better camera, better lighting and a better background for taking the required selfies, then try uploading again. I think he will get approved.

I faced a similar issue in the past, but with an exchange that was using Jumio to verify.

OP, listen to what this gambler has to say. Because he has explored almost all the casinos on reputable forums. If he had said it, maybe we'd have paid more attention. Oh, if the OP is interested in how and what a casino review looks like. Visit the thread for reference. As far as I'm concerned, GamblingBro makes a fairly objective assessment of each casino.

Here's the thread, and try to read more before jumping into gambling. https://bitcointalksearch.org/topic/m.56931616

https://ibb.co/QXWwjLb
in your screenshot it is very clear that you have to re-upload ,try again maybe the lighting is not clear what the person above said! try again until your document is approved ,I'm not defending the website but your screenshot is very clear the problem is in KYC not a stole your money ! I hope your problem is solved quickly

It is very easy to stop panicking. This is about USD 8000. It makes sense for someone to panic then, right? I do think that Duelbits will solve this well, but it is quite normal for someone to have quite a bit of stress for this amount of money. All we can say about Duelbits so far is that they have a great reputation and have never had any issues with player payouts.

Here is what you need to do:

1. Stop panic
2. Make a new set of photos with another camera / light
3. Try to change your browser

^ I have been reading all posts from the start and it seems OP was having trouble on the KYC and it is hard for him to verify his account because he cannot able to process it quickly and I think if the casino website experienced a bug and lag at this time. Probably you should give them at least 24 hours to verify the documents that you have submitted and I think, Duelbits will never scam you, did you know that they have gained popularity and reputation as well which is they consistently defend it.
For now, just wait for the team.

Perhap the software they use only high quality photos. Make sure you get a photo that take very clear photos and try again. I have faced this kind of problem before while uploading KYC documents for an exchange. The software would keep rejecting the documents until I got a better camera.

I don't think they stole your money. Just successfully verify and see if you can fail to withdraw that money.

I don't think the system is down.

Sending documents to support is not the right way of verifying. In fact you are risking having your documents leaked or exposed through the emails.

From what I understand from this is that OP is having trouble with the KYC procedure and send them an email to verify everything. You should at least give them 48 hours so they have some time to look into your case. There is a representative from Duelbits active on this forum. I would send him a PM so he can check your case.

Patience in crypto withdraws should not exist.

Though he’s already coordinating with the support, but its weird why he still get declined and the support didn’t response to him anymore. Well, you have to be more patience and maybe they are just too busy and i know Duelbits is one of the trusted site, you can still solve this problem as long as you didn’t violate any there’s still a chance, just keep on following up and follow all the instructions given to you.

Better ask them if the place where you live is not on their blacklisted countries that is why you are ask to perform a KYC. If the country your in or you live in is one of the country that is on their blacklist then it's your fault for gambling in their site even if you know that your country is on the list. If the country your in is not on the list then completing the KYC should not be a problem to process your withdrawal if you did request a withdrawal of your funds.

Sveiki haha, hope all goes well for u and you can receive ur winnings. Good luck!

Quote from: naira on Today at 05:49:15 PM
Let's take a look at the screenshot you provided:
https://i.ibb.co/kS2JVxf/image.png

It's quite interesting that the language you use in the email application is in Swahili, I looked it up on google translate detection. Based on the Swahili Wikipedia which is used in several areas in sub-Shara Africa https://en.wikipedia.org/wiki/Swahili_language
https://i.ibb.co/717WQXw/image.png

then matched with https://duelbits.com/tos there are several country names that are included in the Blacklisted Territories including Uganda. While Uganda is also a country that uses the Swahili language.
https://i.ibb.co/LPJscfW/image.png

I'm not accusing you of being in the Blacklisted Territories. Only match the text that is listed in the email view that you provide.

I can confirm it's Lithuanian!
I live close.

I'm from Lithuanian and it's not a blacklist country.

Let's take a look at the screenshot you provided:


It's quite interesting that the language you use in the email application is in Swahili, I looked it up on google translate detection. Based on the Swahili Wikipedia which is used in several areas in sub-Shara Africa https://en.wikipedia.org/wiki/Swahili_language


then matched with https://duelbits.com/tos there are several country names that are included in the Blacklisted Territories including Uganda. While Uganda is also a country that uses the Swahili language.


I'm not accusing you of being in the Blacklisted Territories. Only match the text that is listed in the email view that you provide.

The OP is too panicked, duelbits can't possibly do that because we know everything will be fine as long as the OP stays patient and waits, do what the team asks don't be too prejudiced for me duelbits will still be safe for you because it's not a scam like you mentioned it.

I think this problem will be solved as long as the OP sends the best document, don't make more noise because duelbits support already knows with the system how the document you have provided.

If the system is down, it means that the support you submitted is still in the queue, because you are not the only one sending support. This will take some time, so my advice is to be patient and not panic. Because after all, we know Duelbits, they are the most trusted casino. Please be patient, I believe sending your support via email is still in the queue. Sit quietly and you will surely find a solution.

From the screenshots, the up posted of discussion he hard with support and I can tell you that you are still on track all you need to do is to exercise patience with the support give them some time to get you verified since you already sent your documents to support via email. Most businesses are still on holiday and trying to reopen the year so activities have not been picked.

If you think that duelbits scammed you then show the evidence or proof that they scammed you and create a thread in scam accusation in the correct board as mentioned im above post. That way you'll help other gamblers to stay away from that site if your accusation is true or proven. As what I can see in the images, it is not a scam scheme but a process where they ask you to complete a KYC and you have to send the best quality as it can be that is why they ask you to take the photo with a better lighting to make it more clearer.

see from the screenshot of your conversation with customer service. it's clear that you don't do KYC as in their TOS, it's your right not to do it but it's their right not to process your withdrawal.

this is the best option that can be taken, of course it must be a trusted one.

I am not against the KYC procedure, but please assess my situation. Duelbits KYC system is not working normally, my photo quality is very good, I try confirm documents N times, but still same disable.

I try sent documents to email, I don't get reply from support. I try chat with livechat, same dont get reply?

How can I confirm KYC if the system is down? I send to email, you not accept..

I have a very strong impression that this thread with these accounts was created to injure the image of DUELBITS.COM.
Note that the main thing is to keep this thread as active as possible, making [SCAM ALERT] DUELBITS.COM STOLE MY 8000 USDt !! very visible in the main thread all the time.
In my opinion, such threads should be immediately transferred to the "reputation" section

One sentence for you "It's too early to say that our casino is a Scam casino. Well, let's start from the beginning of the case that seems to make you worry about losing your funds or your funds not being withheld.

Just because the KYC process is rejected doesn't mean the casino won't allow your account to be opened, but the data you provide may not meet the terms and conditions. It could be that your photo is not very clear, it could be that you enter incomplete personal data. Please don't pretend to be a gambler who has lived in a casino for years. When there is a problem like this because you did not read the casino rules carefully, it means you have entered into an area that you are not familiar with.

Don't like KYC? So right from the start, you look for a casino that doesn't enforce this procedure. Duelbits party holds your funds because the balance deposited is large, and for the sake of your safety and convenience, your bet is bigger, please follow the procedures that have been set.

Don't accuse a scam just yet, because if your scam funds are lost without any reason, your deposit won't be processed and you won't be able to get service. Even though they provide instructions and services, it means that you are asked to complete what the casino has specified in the FAQ.

What is your motive here you just sign up here just now made two posts on this thread about OP's issue, when there is no issue at all, there are hundreds of scam projects in the scam section why drop here, if you are concerned about scams, go there and post hate post on those scammers, it just strengthens our suspicion that you are an alt of OP.

Your English is good but unfortunately, you don't know or understand the word victim, there is no victim here OP is not accused of breaking any rules he can withdraw his earnings and stop your nonsense post and focus on OP's or your issue.

OP is very anxious he should put in the title " Having a hard time uploading my files need help" instead of accusing right away,

I would like to ask you or OP have you tried again can you post a screenshot of how you upload just hide the ID details.

I believe there is an option to tip your balance in duelbits. If you have a verified friend, use their help to cashout.

Take that to your mirror before "click" about rules.

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first : I said "annoying thing", then how safe the ID will be safe on future(because as you can see, how could the company verifying ID Number,name, address, photos are valid? please GOD), shame of you didn't about data has big value.
second : learn to avoid.
third: Just a disclaimer, such like wrong (?)

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Casino with regulated or some KYC were clown for me.
They are never ask your ID if you have deposit 1,42,20,100,39($) whatever as long they thing are "small".
They are asking you ID if you have good "value", what is for?

First OP did not lose his money it's in his account ready to withdraw all he has to do is to follow the right procedure there have been thousands of withdrawals already and this guy cannot do it because he cannot do a simple KYC.

Second, do not be a hypocrite if you are not a player of any casino don't know anything about how a casino works then whatever you say don't mean anything here,

Third, you are an alt of OP it's obvious,  fish are caught in the mouth you don't say I'm not an alt of this account if you are not accused

When you register to the casino online, you agree to all the terms and conditions of the agreement. Therefore, always read ToS before depositing money to know exactly what your obligations are.
When it comes to data verification, a very good quality selfie is required so that they can match your face with the photo on the document.

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As for the advice for the OP, you should definitely calm down and talk to the support one more time. KYC verification can take up to few days.

I see & read your complaint so far you are still on track but this is not final the solution is still open. If the problem is KYC there should be many ways to solve it I know you made this accusation to get attention and a faster response so we will wait how this is resolved. By the way this is not the right place to make accusations you can post here   Scam Accusations

Here is my first post on forum.
I am not the alternative account of OP.

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This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.

Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.

I'm also not joking I don't see anything that Duelbits will scam you in fact support is helping you to upload your document, because you are doing it wrong and not following their advice, I know you are excited calm down and do it the right way you can do it or get a help from a love one.

I'm not joking. I have all proofs. Just check! 👆

Seriously Duelbits will scam you?! the way they launch giveaways and pay for their promotion and they will just scam you for $8000?, can you give us more detailed proof like hours of gap when you submit your KYC, you cannot expect Duelbits to right away approve and look at your case within hours, you did not even give them enough time to look at your case, on one casino I have to wait 72 hours or even more before they approve my KYC.

Based on the screenshot you provided the support are helping you to upload the documents that's not the way scammers works take your time and follow the instruction carefully then give them time, do not be impatient you'll get your money just be cooperative.

The quality of the photos is of the highest quality. Support don't reply to my emails, don't reply to my message in live chat.

I sent my all documents ID CARD, DRIVER LICENSE, CREDIT CARD PHOTO, ADDRESS PROOF. But still not reply me.

Its just a scam.

Unfortunately, I doubt that we can help you in this situation, because from what I understand, the problem is the quality of the photos you send. Of course, no one will ask you to publish them, so unfortunately we will not be able to objectively look at your case.
I think it is best if you write an e-mail with a detailed description of the situation to the support and when you get an answer, share it with us. Then the picture of this situation will become a little clearer.

Withdrawal received. Duelbits its not a scam!