Author

Topic: Reel Crypto - The Best Online Crypto Casino | Elevate your play! 🎰 (Read 812 times)

legendary
Activity: 3500
Merit: 1354
We KYC to ensure the account holder is real and that there are no duplicate accounts mainly, which I'm sure you can appreciate is fair. We'll certainly share your suggestion with the team and see if it's something we are able to do.
I think the main purpose of KYC isn't like that but it is to reduce the rate of money laundering and other nefarious acts that can possibly occur inside the platform. Multi-accounting is still a shady doing and there is a purpose on why someone can do this. It can be to abuse a bonus for example. Having a KYC can still cover it though.

KYC can be used for many reasons, but I think most used reason is about regulation by license that should be followed by the casino.
I dont think KYC is used mainly to reduce money laundering because usually most casino use wagering requirement on deposit for this reason.
By the way, its been many months since reelcrypto came to this forum, but the ANN thread is not improved as it is still so plain which unattractive for first time reader.
Checked the website especially the promotions page, nothing special there because mostly are promo from providers.
sr. member
Activity: 728
Merit: 421
It is nice you to see that my country is not on the restricted list.
If I were you, I wouldn't be thankful and happy just yet because it might be a reason or a chance for you to get addicted in the game just in case you are not like that before. So sometimes our country to be included in the restricted list can be a good thing too or what we can say a blessing in disguise because it might save our selves one day.

Atleast acknowledging the fact that my country is not on the restricted nations list is something worth it. There are some gamers that are willing to play but their nation are always on restricted list making them to bypass all protocol using VPN and as well putting them in danger because of the casino their are playing with discovers it, their assets are all gone but my country is okay to play on the casino website.

I do make my gambling budget and I discipline myself to it without exceeding the limit per gaming day. I do not gamble beyond my budget and in some cases I stop when ever the odds are not favorable so as to control myself not to go beyond my limit as a result of my experience then. So addiction is about of my experience and not what I can easily give in to.
hero member
Activity: 2688
Merit: 588
We KYC to ensure the account holder is real and that there are no duplicate accounts mainly, which I'm sure you can appreciate is fair. We'll certainly share your suggestion with the team and see if it's something we are able to do.
I think the main purpose of KYC isn't like that but it is to reduce the rate of money laundering and other nefarious acts that can possibly occur inside the platform. Multi-accounting is still a shady doing and there is a purpose on why someone can do this. It can be to abuse a bonus for example. Having a KYC can still cover it though.

It is nice you to see that my country is not on the restricted list.
If I were you, I wouldn't be thankful and happy just yet because it might be a reason or a chance for you to get addicted in the game just in case you are not like that before. So sometimes our country to be included in the restricted list can be a good thing too or what we can say a blessing in disguise because it might save our selves one day.
newbie
Activity: 11
Merit: 0

A warm welcome to the forum guys, feels great to have you guys here even though it's my first time coming across this.

Anyways, you started like this casino is one that is not yet launched, and it's going to be launched soon, but at the end of your post, I was surprised to learn that the casino is already live and we can not just visit the site, but also can register, deposit and start playing, that's a very good twist there 😊.

Since you are here already and sharing your casino with the gambling community on this forum, maybe it's time you take some steps further, get a copper membership and upgrade this Ann to a more professional one.
After this, also think about advertising the casino here on the forum through signature ad campaign, this for a very long time have been one fonth of the most effective ways online gambling casinos and other services have managed to get their products and services passed across several people from different countries and parts of the world.

So, goodluck and I hope to try out the casino some day in the future if this thread will continue to remain active here and the casino maintains a good reputation for long.

Thanks for the warm welcome and advice, it's definitely something we at ReelCrypto will consider!

Best wishes and we hope to see you on our platform soon  Cool

^Mike
newbie
Activity: 11
Merit: 0


It is nice you to see that my country is not on the restricted list. I could give a try and see how it goes but I would like to clarify the issue of KYC with your casino.
What I have said I the previous post is just simple for your casino to do
They should clearly  let the community know their stand and not being cunny with their positions. It is either they tell us to KYC before depositing or they do my joy request for KYC at all because it is clearly stated their based on what I saw there as stated on our previous post. Let the community know what they clearly want. Not telling us one thing and after you start talking another thing.

Hey,

For sure our team will be informed about this request and if it's something they can do then we absolutely will!

If you wish to join and KYC you absolutely can. Alternatively, you can join and play like many of our players who deposit and withdraw without needing to.

We do appreciate that we may not be the perfect casino for you, but we hope you can give us a chance to prove ourselves and see  Grin

^Mike
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
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A warm welcome to the forum guys, feels great to have you guys here even though it's my first time coming across this.

Anyways, you started like this casino is one that is not yet launched, and it's going to be launched soon, but at the end of your post, I was surprised to learn that the casino is already live and we can not just visit the site, but also can register, deposit and start playing, that's a very good twist there 😊.

Since you are here already and sharing your casino with the gambling community on this forum, maybe it's time you take some steps further, get a copper membership and upgrade this Ann to a more professional one.
After this, also think about advertising the casino here on the forum through signature ad campaign, this for a very long time have been one fonth of the most effective ways online gambling casinos and other services have managed to get their products and services passed across several people from different countries and parts of the world.

So, goodluck and I hope to try out the casino some day in the future if this thread will continue to remain active here and the casino maintains a good reputation for long.
sr. member
Activity: 728
Merit: 421

I understand your point here as you are trying to render services and also working in accordance with the laws of the land where you operate from which is a good one on your path but however, do you not think it would be better it is clearly stated on your website there for all to see rather than keep such information to yourself.
Since this has to do with funds which requires players to make deposit, I was thinking you could state it there the amount that could require such player to undergo KYC for proper scrutiny so in that everyone would know and prepare their mind to undergo KYC for such an amount of to be deposited.

Lastly, you said about restricted areas to undergo KYC if noticed and you did not state the restricted areas for all to see on your terms and conditions of service. Can you please update it so we could see but if already stated, please show us where it is because I didn't see it on your terms and conditions when I visited your website.

Hey Cryptsafe,

We KYC to ensure the account holder is real and that there are no duplicate accounts mainly, which I'm sure you can appreciate is fair. We'll certainly share your suggestion with the team and see if it's something we are able to do.

The full list of restricted countries is stated in 4.1.3 of our terms here

^Mike


It is nice you to see that my country is not on the restricted list. I could give a try and see how it goes but I would like to clarify the issue of KYC with your casino.
What I have said I the previous post is just simple for your casino to do
They should clearly  let the community know their stand and not being cunny with their positions. It is either they tell us to KYC before depositing or they do my joy request for KYC at all because it is clearly stated their based on what I saw there as stated on our previous post. Let the community know what they clearly want. Not telling us one thing and after you start talking another thing.
newbie
Activity: 11
Merit: 0

I understand your point here as you are trying to render services and also working in accordance with the laws of the land where you operate from which is a good one on your path but however, do you not think it would be better it is clearly stated on your website there for all to see rather than keep such information to yourself.
Since this has to do with funds which requires players to make deposit, I was thinking you could state it there the amount that could require such player to undergo KYC for proper scrutiny so in that everyone would know and prepare their mind to undergo KYC for such an amount of to be deposited.

Lastly, you said about restricted areas to undergo KYC if noticed and you did not state the restricted areas for all to see on your terms and conditions of service. Can you please update it so we could see but if already stated, please show us where it is because I didn't see it on your terms and conditions when I visited your website.

Hey Cryptsafe,

We KYC to ensure the account holder is real and that there are no duplicate accounts mainly, which I'm sure you can appreciate is fair. We'll certainly share your suggestion with the team and see if it's something we are able to do.

The full list of restricted countries is stated in 4.1.3 of our terms here

^Mike

sr. member
Activity: 728
Merit: 421

It is good to see you again after a long time you visited this platform. I had to check your casino again to see for myself improvements if there are any but it seems I am yet to get you terms and conditions clear with respect to identity check.

Do you not think it would be okay you state it clearly on your casino terms and conditions that players do their KYC Yoon registration than just stating it there that identity check maybe required if the need arises.

This has been a major challenge between casinos and players. A casino would not demand for KYC upon registration which is not available even after checking profile to see for yourself but once a player deposits a huge amount of money or wins big the casino would start demanding for identity check citing their terms and conditions using that to disqualify or deny players their money.

I would advise you clearly state your stand on this KYC aspect of your casino so that members would know and not to get members registered on your casino and after which you deny them access to their money.

Hey CryptSafe, we're glad to be back and joining the community here!

In relation to the terms and conditions, transactions on our site, both deposits & withdrawals are being processed without KYC on many occasions.

As part of our agreement with our partners, once it goes beyond a limit, we need these documents to verify the identity of the individual. We also maintain to keep the gaming space safe, so these checks are part of that to ensure players can stick to enjoying themselves! Here we certainly don't look to restrict or prevent players from winning big, meaning they can access their funds.

We also request KYC if we notice players operate from a restricted country, if we notice certain suspicious patterns, or if players proactively ask about this process before playing on our site.

Hope this clears up any confusion for you regarding KYC!

^Mike


I understand your point here as you are trying to render services and also working in accordance with the laws of the land where you operate from which is a good one on your path but however, do you not think it would be better it is clearly stated on your website there for all to see rather than keep such information to yourself.
Since this has to do with funds which requires players to make deposit, I was thinking you could state it there the amount that could require such player to undergo KYC for proper scrutiny so in that everyone would know and prepare their mind to undergo KYC for such an amount of to be deposited.

Lastly, you said about restricted areas to undergo KYC if noticed and you did not state the restricted areas for all to see on your terms and conditions of service. Can you please update it so we could see but if already stated, please show us where it is because I didn't see it on your terms and conditions when I visited your website.
newbie
Activity: 11
Merit: 0

It is good to see you again after a long time you visited this platform. I had to check your casino again to see for myself improvements if there are any but it seems I am yet to get you terms and conditions clear with respect to identity check.

Do you not think it would be okay you state it clearly on your casino terms and conditions that players do their KYC Yoon registration than just stating it there that identity check maybe required if the need arises.

This has been a major challenge between casinos and players. A casino would not demand for KYC upon registration which is not available even after checking profile to see for yourself but once a player deposits a huge amount of money or wins big the casino would start demanding for identity check citing their terms and conditions using that to disqualify or deny players their money.

I would advise you clearly state your stand on this KYC aspect of your casino so that members would know and not to get members registered on your casino and after which you deny them access to their money.

Hey CryptSafe, we're glad to be back and joining the community here!

In relation to the terms and conditions, transactions on our site, both deposits & withdrawals are being processed without KYC on many occasions.

As part of our agreement with our partners, once it goes beyond a limit, we need these documents to verify the identity of the individual. We also maintain to keep the gaming space safe, so these checks are part of that to ensure players can stick to enjoying themselves! Here we certainly don't look to restrict or prevent players from winning big, meaning they can access their funds.

We also request KYC if we notice players operate from a restricted country, if we notice certain suspicious patterns, or if players proactively ask about this process before playing on our site.

Hope this clears up any confusion for you regarding KYC!

^Mike
sr. member
Activity: 728
Merit: 421
At Reel Crypto Casino, we offer robust support for a wide array of cryptocurrencies, ensuring your gaming experience is seamless and secure.

Currencies: Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, ETH, USDTE, TRC20, Tron, XRP, Cardano, BEP20

Enjoy the convenience of swift transactions, enhanced privacy, and the cutting-edge benefits of digital currency.

Dive into the future of gaming with the innovative and flexible payment options we provide => https://bit.ly/ReelCryptoForum


It is good to see you again after a long time you visited this platform. I had to check your casino again to see for myself improvements if there are any but it seems I am yet to get you terms and conditions clear with respect to identity check.

Do you not think it would be okay you state it clearly on your casino terms and conditions that players do their KYC Yoon registration than just stating it there that identity check maybe required if the need arises.

This has been a major challenge between casinos and players. A casino would not demand for KYC upon registration which is not available even after checking profile to see for yourself but once a player deposits a huge amount of money or wins big the casino would start demanding for identity check citing their terms and conditions using that to disqualify or deny players their money.

I would advise you clearly state your stand on this KYC aspect of your casino so that members would know and not to get members registered on your casino and after which you deny them access to their money.
newbie
Activity: 11
Merit: 0
At Reel Crypto Casino, we offer robust support for a wide array of cryptocurrencies, ensuring your gaming experience is seamless and secure.

Currencies: Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, ETH, USDTE, TRC20, Tron, XRP, Cardano, BEP20

Enjoy the convenience of swift transactions, enhanced privacy, and the cutting-edge benefits of digital currency.

Dive into the future of gaming with the innovative and flexible payment options we provide => https://bit.ly/ReelCryptoForum
newbie
Activity: 11
Merit: 0
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newbie
Activity: 11
Merit: 0
We've listened to the feedback on the platform and want to share our new and improved website.

At Reel Crypto, we value any and all feedback from the community and encourage you to check out our new platform.

Check it out here >https://bit.ly/ReelCryptoForum

You’ve got a neat casino. The color vibes is same with Bitcasino classic look but your website template is different so I can do you’ve done a good job on designing your casino.

I just notice that some image on the homepage are stretched when viewing using tablet device. Also some I want to see different sorting feature on each games category such as alphabetical order, most played games, provider selection to easily browse casino games based on my preferences.

I knew that there’s a section dedicated for casino provider list but it will handful if this feature is available on each game category as way of sorting games.

Hello Coin_trader

We appreciate your feedback, and we are currently working on this. You will see improvements in the near future when it comes to sorting games.
hero member
Activity: 700
Merit: 541
Bitcoin Casino Est. 2013
We've listened to the feedback on the platform and want to share our new and improved website.

At Reel Crypto, we value any and all feedback from the community and encourage you to check out our new platform.

Check it out here >https://bit.ly/ReelCryptoForum

Since you have worked on your site then it will be a good to reach out to btcguso to review the newly updated site - that might help you get a better ratings than the previous review [if yo actually did work on the things that reduced your site's rating in the first place].

This is the first time I've come across this thread despite being old - I will try to go through it later in the day and see if I'll see any thing to point out that needs improvements.
copper member
Activity: 2800
Merit: 1179
Leading Crypto Sports Betting & Casino Platform
We've listened to the feedback on the platform and want to share our new and improved website.

At Reel Crypto, we value any and all feedback from the community and encourage you to check out our new platform.

Check it out here >https://bit.ly/ReelCryptoForum

You’ve got a neat casino. The color vibes is same with Bitcasino classic look but your website template is different so I can do you’ve done a good job on designing your casino.

I just notice that some image on the homepage are stretched when viewing using tablet device. Also some I want to see different sorting feature on each games category such as alphabetical order, most played games, provider selection to easily browse casino games based on my preferences.

I knew that there’s a section dedicated for casino provider list but it will handful if this feature is available on each game category as way of sorting games.
legendary
Activity: 3500
Merit: 1354
Cant really remember if I have visited this site before or not, just visited some time ago to have a look a bit but seems that there is nothing special here.
No VIP program, No special promotion (only deposit bonus & free spins and cashback), I dont count promo from provider.
After exploring more especially the AML policy, it makes me sure that it is not a casino for me since KYC is mandatory for any withdrawal.
Step 3 verification (source of wealth) will be asked for a low total deposit/withdrawal ($5,000).
Although this casino is reviewed by btcgosu but it does not make me attracted to play due to the above facts.
Well, I'd say good luck for your business.
newbie
Activity: 11
Merit: 0
Hello Nrcewker,

We appreciate your feedback on our platform and the advice you have given!

On ReelCrypto even without being logged in, many of the Slot games can be played/tested out, from the “Fun” mode, with virtual currency, but this is not possible for casino games.

If certain users have an issue with KYC, It can be due to various reasons our Customer Support team identified, so without clarifications on what he is referring to, we can not give an answer and directions for problem-solving.

We have shared feedback with the team for exclusive competitions for Bitcointalk members and we are certain they will consider this provided there is interest.

We look forward to getting more feedback and working together to help make a great platform

^Mike
copper member
Activity: 2268
Merit: 539
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Welcome back once again. I checked the site; the site seems very smooth on my iOS device. But the continuous prompt to create an account annoyed me a bit. I feel like before creating any account, if we had the option to test the games, it would have been even better. Moreover, I can see that the main issue was with KYC, so is the problem with KYC  solved? If you guys can launch any competitions exclusively for the Bitcointalk members, then I am sure many people will show interest in trying and joining the site. You guys also need to make the announcement thread presented in a professional manner to attract potential gamblers.
newbie
Activity: 11
Merit: 0
We've listened to the feedback on the platform and want to share our new and improved website.

At Reel Crypto, we value any and all feedback from the community and encourage you to check out our new platform.

Check it out here >https://bit.ly/ReelCryptoForum
sr. member
Activity: 728
Merit: 421


Hello everyone,

We would like to give an explanation regarding our KYC option.

Seriously after months of posting this thread you have just back this time to address about KYC and gone again? are you really wanted to advertise in this forum or just wanted to  lure players without caring about their concern , because you are showing no importance to this community , wondering if there are even one from Bitcointalk that deposit and plays here in your platform.

Before you think of making deposit, you should read through this



I really do not see any signs of seriousness in them because if truly they mean business, their representative here could have been very much active or they as re too busy to do so, they could have contacted a reputable member here to help make good representation of their presence so be that members would not be sceptical about them.  They forget to know that first impression and approach matters as that is what potential clients look for before they engage with new deals.

When going through their website review via btcgosu website, I  as well noticed that there have not been a review by any users yet via the review site. So in it would be in gamblers interested to do their due diligence before engaging with them as the presence is not well recognised and understood here.
legendary
Activity: 1750
Merit: 1363
www.gosubetting.com
We recently published our review of Reel Crypto --> https://www.btcgosu.com/review/reel-crypto-casino/
sr. member
Activity: 2618
Merit: 439
My personal advice is, as tempted as your are to gamble on a site like this, dont do it.
Why ? I wouldnt feel comfortable to send my ID to a site that uses a script and template that so many other sites are using ; who knows what they can do with our identity ? Gamble on bigger , well established sites, where u wont worry for the safety of your ID.
Aside from that they have proven nothing from gambling community and asking for an ID , maybe if we are talking about those established and reputable gambling as what I did in many sites that I am playing .
lets choose other sites that have proven their names here in bitcointalk and not with this type that shows no interest in Bitcointalk members.
full member
Activity: 2548
Merit: 217


Hello everyone,

We would like to give an explanation regarding our KYC option.

Seriously after months of posting this thread you have just back this time to address about KYC and gone again? are you really wanted to advertise in this forum or just wanted to  lure players without caring about their concern , because you are showing no importance to this community , wondering if there are even one from Bitcointalk that deposit and plays here in your platform.
legendary
Activity: 1974
Merit: 1003
My personal advice is, as tempted as your are to gamble on a site like this, dont do it.
Why ? I wouldnt feel comfortable to send my ID to a site that uses a script and template that so many other sites are using ; who knows what they can do with our identity ? Gamble on bigger , well established sites, where u wont worry for the safety of your ID.
sr. member
Activity: 728
Merit: 421
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

I believe you read my comment very well to get it clear. Do you not think it would be better you request for KYC upon registration than all these stories you have written here. It would be pretty much understandable that KYC is required by the casino upon registration than allowing gamblers to register without demanding for KYC and upon withdrawal, you start to demand for KYC and looking for all means to disqualify a player's win based on the fact that they did not meet up with requirements and therefore you suspend their accounts. Of what point is it then to claim to be a free KYC casino then you block members account when you claim to be  a KYC free casino according to your customer service response.
The application of requesting KYC is widely implemented on other casino sites if there is cheating, but some of them deliberately ask for KYC when people want to make a withdrawal and accusing them of security reasons is very unrealistic, such as deliberately making withdrawals difficult.
What you have said is nothing different from the truth, most I have come to realise that most at times casinos intentionally does that to discredit gamblers and deprive them of their wins or rewards when they have some kind of financial issues. They either do that to delay payment while they attend to their internal financial deficit or they find fault to discredit the gambler from having access to their rewards. That has been the cases of complaints for members here. Another thing is that idea of telling a gambler that they KYC free and after winning and upon withdrawal they start to demand for verification documents against their initial plans. These are sometimes frustrating and I believe it is something down to purposely frustrate gamblers.
sr. member
Activity: 1918
Merit: 256
Just.bet - Decentralized On-chain Casino
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

I believe you read my comment very well to get it clear. Do you not think it would be better you request for KYC upon registration than all these stories you have written here. It would be pretty much understandable that KYC is required by the casino upon registration than allowing gamblers to register without demanding for KYC and upon withdrawal, you start to demand for KYC and looking for all means to disqualify a player's win based on the fact that they did not meet up with requirements and therefore you suspend their accounts. Of what point is it then to claim to be a free KYC casino then you block members account when you claim to be  a KYC free casino according to your customer service response.
The application of requesting KYC is widely implemented on other casino sites if there is cheating, but some of them deliberately ask for KYC when people want to make a withdrawal and accusing them of security reasons is very unrealistic, such as deliberately making withdrawals difficult.
sr. member
Activity: 728
Merit: 421
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

I believe you read my comment very well to get it clear. Do you not think it would be better you request for KYC upon registration than all these stories you have written here. It would be pretty much understandable that KYC is required by the casino upon registration than allowing gamblers to register without demanding for KYC and upon withdrawal, you start to demand for KYC and looking for all means to disqualify a player's win based on the fact that they did not meet up with requirements and therefore you suspend their accounts. Of what point is it then to claim to be a free KYC casino then you block members account when you claim to be  a KYC free casino according to your customer service response.
newbie
Activity: 11
Merit: 0
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.

https://i.ibb.co/1T218T9/reel-crypto-casino.png

This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.
legendary
Activity: 1778
Merit: 1474
🔃EN>>AR Translator🔃

In any case, as someone suggested, they are new and didn't know about the copper membership and how a good ANN thread is a prerequisite here in the community. To attract potential customers or even hire a good campaign manager so that their casino will be exposed to more gamblers.

But good luck, this is a tough niche but a billion dollar industry so everyone can join and take a bite on that big slice of the pie.

Being a beginner in the forum does not mean being a beginner in the business field you manage. Their choice to publish their official announcement on bitcointalk confirms their awareness of the importance of this since they are a crypto-based casino, but this does not mean that they are a successful casino simply by completing the publication and then disappearing after that without publishing updates and answering the community’s questions.

Launching a business in the gambling industry is considered one of the most promising opportunities, especially when the business supports crypto. However, we should not ignore the tremendous effort that must be made regarding promotion and advertising, especially in the early stages of launch. Ignoring this aspect can lead to a poor start because users will forget about it after their first time in the chaos of constantly operating casinos.

I will wish them good luck and hope that they will pay attention to the need to manage their communication channels well.
legendary
Activity: 2702
Merit: 3045
Top Crypto Casino
There is 2 step way we can register, by connect wallet and email. I don't know what means if we register using connect wallet, Does this site not need the KYC when using that method?,
because I don't have a wallet on the browser extension
You don't necessarily need a wallet browser extension to connect your wallet to the website. If you have a wallet that supports walletconnect on your mobile, you can copy the link or the qr code the casino will give you when you sign up through the connect wallet option, then you copy/scan it in your mobile wallet and accept to connect.
And no! Even if you choose this option to sign up and create a new account you may still be required to verify your identity and submit your documents.
They made it clear in point 9 of their terms that identify verification is required :

9. Identity checks

9.1. To prevent fraud, money laundering and underage gambling, it is important that we verify Players’ identities.

9.2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behaviour.
hero member
Activity: 2744
Merit: 588
Although it is only few days but looking at how OP started this thread, I dont see it as a good start. It is like there is no effort from the representative to represent their casino here in this forum professionally. Started with a low quality ANN thread and sudden inactive after the creation, I have to say they are not serious to be here to promote their casino. Giving them more few days is fair but I will not expect too much because they should be at least active in their early coming in this forum. The best thing to do for us is to avoid depositing in this kind of casino with inactive representative.

I don't want to be rude, but I don't see much that they can represent at this point. Only third-party games, mostly slots, just two promotions, a welcome bonus, and 10% cashback. And they count 10% cashback as a loyalty reward. I guess they need to check some other crypto casinos and their offers, after checking this casino I think they are far from an "unbeatable crypto gambling experience" and "elevating our gaming".

Simple and ordinary casino, and the same ANN thread, they need to improve both if they wish to come closer to  "the ultimate online crypto casino", for now, they are miles away.

They won't progress if they will not listen from users' opinions here especially the valid ones.
The claim is still too early, and it doesn't matter for now. Hopefully, the OP will get back here and see for himself what areas they need to improve on.
This industry will always have new players. However, how they can survive depends on how they will manage their site to attract and sustain players.
legendary
Activity: 3248
Merit: 1179
Although it is only few days but looking at how OP started this thread, I dont see it as a good start. It is like there is no effort from the representative to represent their casino here in this forum professionally. Started with a low quality ANN thread and sudden inactive after the creation, I have to say they are not serious to be here to promote their casino. Giving them more few days is fair but I will not expect too much because they should be at least active in their early coming in this forum. The best thing to do for us is to avoid depositing in this kind of casino with inactive representative.

I don't want to be rude, but I don't see much that they can represent at this point. Only third-party games, mostly slots, just two promotions, a welcome bonus, and 10% cashback. And they count 10% cashback as a loyalty reward. I guess they need to check some other crypto casinos and their offers, after checking this casino I think they are far from an "unbeatable crypto gambling experience" and "elevating our gaming".

Simple and ordinary casino, and the same ANN thread, they need to improve both if they wish to come closer to  "the ultimate online crypto casino", for now, they are miles away.
legendary
Activity: 3066
Merit: 1312
let us give him the benefit of the doubt as it is only few days. wonder if it is already running for months and the OP has not come back yet. based from their website, they already got the license. so they already spent money in setting up and acquiring their license. so i don't think they would just let their business die for nothing.
also, for players who want to try their site, do take note about their identity check before placing withdrawal. or better yet, one should at least browse their terms and conditions before depositing any penny on this. even if they are new in this business, they may be strict with their terms.

Although it is only few days but looking at how OP started this thread, I dont see it as a good start. It is like there is no effort from the representative to represent their casino here in this forum professionally. Started with a low quality ANN thread and sudden inactive after the creation, I have to say they are not serious to be here to promote their casino. Giving them more few days is fair but I will not expect too much because they should be at least active in their early coming in this forum. The best thing to do for us is to avoid depositing in this kind of casino with inactive representative.

full member
Activity: 462
Merit: 117
OP, it is nice you are here. You definitely made the right decision to be here but I must say here as this platform looks at your availability and activeness here and when I checked your profile I noticed you have not been active here to reply to questions and inquiries about your casino. This is not a good sign as it would make members become sceptical about your casino as they have long been waiting for your reply and this would scare them away from patronising your casino. I will advise you to try your possible best to be very much active as this thread is assumed to be your announcement thread since it was first used to introduce your casino.
legendary
Activity: 1022
Merit: 1341
Since you bringing a project to be recognized by the forum users and this might be your ANN thread therefore you can purchase a copper member to have some functionalities. The features of the reelcrypto.com casino is fantastic and other commentators have point out some vital things and some of the things they point out are contradicting your statement on the op. Like the one you said at the op that the withdrawal is without delay and instant but from what someone bring out from you Tos, the withdrawal will have to identify and that means what you said here is to flatter users to use your casino. Please do well to give good service. You are welcome to the forum.
full member
Activity: 2548
Merit: 217
Hey welcome to bitcointalk!!

Any plans of buying copper membership? or at least Hiring a Manager to create proper ANN thread for you?

sorry but you cannot earn any trust with this kind of attitude here guys, Posting a kindergarten created thread claiming to be best of the best  but not even interested in promoting your rite properly .

Its sad but nowadays there are so many sites being promoted here without proper knowledge on how to lure gamblers.
legendary
Activity: 2366
Merit: 2054
Ready to dive in? Visit ReelCrypto.com to register and snag your exclusive welcome bonus!
There is 2 step way we can register, by connect wallet and email. I don't know what means if we register using connect wallet, Does this site not need the KYC when using that method?,
because I don't have a wallet on the browser extension, then I just registered using email, and am curious about the Welcome Offer on the main page, Is it for Bitcoin only or all the crypto deposits?. Also, there isn't 2fa I can set on profile page, look like your site a bit less of security if don't have attention about it.
legendary
Activity: 3122
Merit: 1102
Leading Crypto Sports Betting & Casino Platform
The op have been inactive since the creation of this thread and since he hasn't replied to any of the comments on this thread,  this shows that the op have no regards for the discussions and suggestions going on in this thread,  so for that advising on getting a nice design may be of deaf ears since he has already shown some sign of in willingness fo at least get a copper member or make some rearrangement of the entire ops.
That's correct but as you said, let's give him few more days and see if he will come back and start responding to members' comments and suggestions. Not everyone knows how this forum works.
What I didn't like the most about OP is not even caring in posting a direct click able link for the casino!
I see that he came back the next day after creating the topic and edited it. So, there is a possibility he will come back again.

let us give him the benefit of the doubt as it is only few days. wonder if it is already running for months and the OP has not come back yet. based from their website, they already got the license. so they already spent money in setting up and acquiring their license. so i don't think they would just let their business die for nothing.
also, for players who want to try their site, do take note about their identity check before placing withdrawal. or better yet, one should at least browse their terms and conditions before depositing any penny on this. even if they are new in this business, they may be strict with their terms.
legendary
Activity: 2702
Merit: 3045
Top Crypto Casino
The op have been inactive since the creation of this thread and since he hasn't replied to any of the comments on this thread,  this shows that the op have no regards for the discussions and suggestions going on in this thread,  so for that advising on getting a nice design may be of deaf ears since he has already shown some sign of in willingness fo at least get a copper member or make some rearrangement of the entire ops.
That's correct but as you said, let's give him few more days and see if he will come back and start responding to members' comments and suggestions. Not everyone knows how this forum works.
What I didn't like the most about OP is not even caring in posting a direct click able link for the casino!
I see that he came back the next day after creating the topic and edited it. So, there is a possibility he will come back again.
sr. member
Activity: 728
Merit: 421
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?
Basing up on the response on which their support been saying is that you can play into the site even without having that "registration" not literally that sign up thing but for sure he do talks about
sending out those documents or simply being fully verified. I do agree that if you would really be trying out to understand on what the support say then it would really boggle up your
mind on what kind of registration that pertaining into unless if you have clarified it out but basing up on the sentence then it would be registratioin = KYC.

I agree on how their support do really respond on which its not really that something clear and english isnt really  that well composed ?
Or it is really just that me?

Possibly, it might be some language response error I assume because after I had finished chatting with the customer care service, I was not really okay with the response not until this last update given which made me sceptical about the casino.  I had a second thought about it and I became more curious about the casino based on my enteraction with the casino customer care and here we are their representative have not been online for some days now to reply to questions and inquiries about their casino which makes it more difficult to deal with.
sr. member
Activity: 602
Merit: 442
I buy all valid country Gift cards swiftly.
~snip~
Well not everyone has the privilege of having someone introduce them to this forum and it points to a lot of things that may have some form of effect on their activities here in the forum and that is one thing we need to take a look at every time that has some in-depth reflection on how active and connected they're are with the ANN thread and how effective they're able to manage their presence here and some other places.

We can't really say if the ops is deliberately avoiding the discussions that are going on here,  but if he has not been active and online since then it still means that he is keeping up with the thread but deliberately avoiding the discussions going on in this thread,  but let not assume anything yet at the moment and let wait to see what happens going forward.
Yeah it’s true that not everyone gets the same opportunity of getting people introduce them to the forum and I also agree with you that op might not have been to the forum by anyone but the the truth is that I don’t think op is ignoring the thread intentionally because he made this post on the 21st of this month and edited it the next day being the 22nd which is just two days back and one hour later, op haven’t been active and I have some sort of believe that he would turn up when he gets back online and sees the messages but if by any means he was ignoring the messages intentionally then that’s a very wrong way to introduce yourself and business to the forum.
Let’s just give the op some more time as it’s been just 2 days after editing the thread.
hero member
Activity: 1022
Merit: 667
Top Crypto Casino

Whoever introduced him to the forum should have at least also advised them to hire a reputable member to help run their Ann thread as ignoring users is a very wrong impression to show from an onset and I don’t want to feel that op is ignoring the informations on his thread because he haven’t been active over here in the forum and I just want to believe that he will respond to the post on his thread and just as you suggested, it will be better we give the op and his team more time to put themselves together as it is not always easy to get integrated on a new platform like this and I think he already has his attention somewhere else.
Well not everyone has the privilege of having someone introduce them to this forum and it points to a lot of things that may have some form of effect on their activities here in the forum and that is one thing we need to take a look at every time that has some in-depth reflection on how active and connected they're are with the ANN thread and how effective they're able to manage their presence here and some other places.

We can't really say if the ops is deliberately avoiding the discussions that are going on here,  but if he has not been active and online since then it still means that he is keeping up with the thread but deliberately avoiding the discussions going on in this thread,  but let not assume anything yet at the moment and let wait to see what happens going forward.
sr. member
Activity: 602
Merit: 442
I buy all valid country Gift cards swiftly.
I think you’ve already gotten all the necessary advice you ought to have gotten and think you should work on them and at same time, getting a copper member should be considered as that would give you more privileges to enjoy some features on the forum which includes posting of images and I think you should hire someone who is more professional to help you design your Ann thread and you can also reach out to @icalical for some nice designs as he already has some great reviews and attestations on his trust page and I think he should be present over here since I already mentioned him here.
Good luck mate and the forum is already the right place for you and you should also consider a long term signature campaign for your marketing
The op have been inactive since the creation of this thread and since he hasn't replied to any of the comments on this thread,  this shows that the op have no regards for the discussions and suggestions going on in this thread,  so for that advising on getting a nice design may be of deaf ears since he has already shown some sign of in willingness fo at least get a copper member or make some rearrangement of the entire ops.

Any ways may may still give the ops some days to see if he ever return to give some updates and progress,  so in the main time all we can do is to wait and keep an eye on this thread.
Whoever introduced him to the forum should have at least also advised them to hire a reputable member to help run their Ann thread as ignoring users is a very wrong impression to show from an onset and I don’t want to feel that op is ignoring the informations on his thread because he haven’t been active over here in the forum and I just want to believe that he will respond to the post on his thread and just as you suggested, it will be better we give the op and his team more time to put themselves together as it is not always easy to get integrated on a new platform like this and I think he already has his attention somewhere else .
hero member
Activity: 1022
Merit: 667
Top Crypto Casino
I think you’ve already gotten all the necessary advice you ought to have gotten and think you should work on them and at same time, getting a copper member should be considered as that would give you more privileges to enjoy some features on the forum which includes posting of images and I think you should hire someone who is more professional to help you design your Ann thread and you can also reach out to @icalical for some nice designs as he already has some great reviews and attestations on his trust page and I think he should be present over here since I already mentioned him here.
Good luck mate and the forum is already the right place for you and you should also consider a long term signature campaign for your marketing
The op have been inactive since the creation of this thread and since he hasn't replied to any of the comments on this thread,  this shows that the op have no regards for the discussions and suggestions going on in this thread,  so for that advising on getting a nice design may be of deaf ears since he has already shown some sign of in willingness fo at least get a copper member or make some rearrangement of the entire ops.

Any ways may may still give the ops some days to see if he ever return to give some updates and progress,  so in the main time all we can do is to wait and keep an eye on this thread.
sr. member
Activity: 2604
Merit: 338
Vave.com - Crypto Casino
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?
Basing up on the response on which their support been saying is that you can play into the site even without having that "registration" not literally that sign up thing but for sure he do talks about
sending out those documents or simply being fully verified. I do agree that if you would really be trying out to understand on what the support say then it would really boggle up your
mind on what kind of registration that pertaining into unless if you have clarified it out but basing up on the sentence then it would be registratioin = KYC.

I agree on how their support do really respond on which its not really that something clear and english isnt really  that well composed ?
Or it is really just that me?
sr. member
Activity: 602
Merit: 442
I buy all valid country Gift cards swiftly.
I think you’ve already gotten all the necessary advice you ought to have gotten and think you should work on them and at same time, getting a copper member should be considered as that would give you more privileges to enjoy some features on the forum which includes posting of images and I think you should hire someone who is more professional to help you design your Ann thread and you can also reach out to @icalical for some nice designs as he already has some great reviews and attestations on his trust page and I think he should be present over here since I already mentioned him here.
Good luck mate and the forum is already the right place for you and you should also consider a long term signature campaign for your marketing
legendary
Activity: 3164
Merit: 1127
Leading Crypto Sports Betting & Casino Platform
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

In my previous post I had already commented on the TOS of this casino and I recommended that people take a lot of time reading the entire TOS and then take some time to think about whether it would be worth the risk to create an account at this casino or not. see that it has been 3 days since OP created this new thread and until today he has not responded to anyone in this thread, OP has only made one post since he created an account on this forum, we have to ask ourselves why he created an account on this forum when he knew I wouldn't have time to be active on the forum? Will it take many hours to answer questions from members of this forum? I think it doesn't take much time to answer questions from members of this forum

So to come and use the argument that you would be too busy, I don't think that would be true. In my opinion what is happening is that he created this thread knowing that he would not respond to anyone and that people would be clicking on his casino link because they were curious and with that he would have traffic and some customers and if some people keep sharing the link of referrals to have referrals at this casino, then the creators of this casino could keep stealing money from customers and then disappear. We only need to look at the ann thread of this thread and the disappearance of op to come to the conclusion that this casino could be a scheme to steal people's money. We'll see if OP can answer people's questions and how many days it will take him to do so
sr. member
Activity: 728
Merit: 421
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?
full member
Activity: 2520
Merit: 204
OrangeFren.com
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Welcome in bitcointalk Reel team , are you the official representative of this company?
is this your official thread? sorry for the question because you show not active after posting this thread so am curious
about your interests and plans in this forum.

And also you are promising too much as  a new casino , those seems to be promises made to be broken lol.
hero member
Activity: 2660
Merit: 551
2. Fair Play: Transparency is our motto. Our games are provably fair, ensuring trust and fairness for every player.

How your games are transparent while you are offering games from 3rd party game providers that doesn’t have open source code. There’s no way to verify bets on this kind of games.

You are just the usual casino that offers close source game that user only rely on trust for the game to be probably fair when playing. Your casino looks like very plain and the game pictures is too huge that it only displays limited games on screen which is bad when browsing.

Yeah, but probably there should be ways to verify if they really are provably fair. Maybe they design it as minimal as they can be. But definitely, if we wanted to try new casino's the first thing that we look is how good the UI is, and the feel.

In any case, as someone suggested, they are new and didn't know about the copper membership and how a good ANN thread is a prerequisite here in the community. To attract potential customers or even hire a good campaign manager so that their casino will be exposed to more gamblers.

But good luck, this is a tough niche but a billion dollar industry so everyone can join and take a bite on that big slice of the pie.
copper member
Activity: 2268
Merit: 539
LuckyDiamond.io - FLAT 50% Deposit Bonus!
Welcome to the forum mate. According to me the ANN thread could have been designed better by using good animations and images. Reading plain text doesn’t excites me to visit the site. Moreover now a days everyone wants something unique from a casino. But the things that you have mentioned in the OP, are already provided by almost all the casinos. At last there is a link to the casino missing in the ANN thread(I can see only the domain name). Please add it. Will leave a detailed review after trying the game.
hero member
Activity: 2464
Merit: 594
1. What's the multiplier required for the welcome bonus to be eligible for withdrawal?
2. There's a 50 free spin on Sweet Bonanza if someone deposits 100 EURo, with a value of 1 EURO each. Are there any wagering requirements for the winning from free spins? They aren't detailed in the promotion section.
Is this what you are looking for? Seems you missed this:



-snip
This means that your casino has been operating for some time, can you tell us when your casino started operating?

can you tell us if your casino has links with this token " Reel Token "?
when looking at the token website: https://www.reelcrypto.io  Has a similar domain name to your website
This means that your casino has been operating for some time, can you tell us when your casino started operating?
"ReelCrypto started operating in December 2022."

can you tell us if your casino has links with this token " Reel Token "?
"Unfortunately, we are different from that site."

I tried to chat with their live customer support, Krystal, and she's online.
So I got those answers instantly.

According to her, they don't have direct contact in this forum.
full member
Activity: 2170
Merit: 182
“FRX: Ferocious Alpha”
welcome to the forum , and hope you will have a good stay here ..


But what I noticed is another site promoted by Newly created account , does not even bother purchasing Copper Membership , and also has a very poor ANN Thread presentation , not even your Site Link was presented so sorry to question your intention in this promotion.


are you even part of the team/owner of this site? please be aware that players will not engage in your site with this kind of advertising .

hero member
Activity: 784
Merit: 672
Top Crypto Casino
First of all, I would like to welcome you to this amazing forum where you can share about your platform and most probably get the exposure that you want to have. Although, you have created your announcement thread in the right board but unfortunately it won't be able to get much attention as there aren't any images in it.

I recommend you to go for Cooper membership as that will allow you to add images into your announcement thread which will ultimately increase the exposure of your announcement thread on the forum. Players want to see graphics on an announcement thread however your announcement thread is lacking those graphics which you can add when you purchase Cooper membership.

Your Casino seems like a good one to me and I believe that you'll get players from this forum who will use your casino and that's why I also recommend you to have a signature campaign so that you'll get more exposure to your site.
legendary
Activity: 3066
Merit: 1312
Yes, the promotion section is not very clear, maybe you have to log in to your account to see more details, but I hope the casino representative will elaborate so that we know more about the promotion with this welcome deposit.

You dont have to log in to see the details of the promotion, I can see the terms and conditions of the welcome offer promo without an account as below image:



Coming up to wagering requirement, there are 2 wagering requirement. 40x for the deposit bonus and 35x for the winning from the free spins. For more information, you can go to the promotions page, click the "read more", scroll down until you find "terms and condition", click it and you'll see as shown on above image.
hero member
Activity: 952
Merit: 555
Let me join in welcoming you as well to the forum, there are many opportunities you could explore for in the large bitcointalk community and in the gambling sectors to be more specific, but you just need to be the kind of gambling platform that can be trusted, then try create time in reading through every response provided to you here and try to push your gambling casino to the next level right from the forum here.
legendary
Activity: 1624
Merit: 1007
Theres so many of these casinos now that all pretty much offer the same games. It would be really nice if something original came from you. The site itself looks fine, it works well and is fast. Still would like to see some original games Smiley
sr. member
Activity: 2604
Merit: 338
Vave.com - Crypto Casino
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 
legendary
Activity: 2660
Merit: 1261
-snip-
Maybe, If user ask them to verify

They have ability to contact the provider and ask to verify the best ~XD who knows right, however I have the same tough like you. Just checking the site most all of them only from third-provider.

There is no original game (hash-game) by them.
sr. member
Activity: 728
Merit: 421
Welcome mate. It is nice having you here.  Can you do well to edit your announcement thread and include your website to it so it would be easier for members here to access it freely. As you can see for yourself other members have began a good review for your casino which would help you build up very well as to meet up to the forum standard. You have already been advised to upgrade to copper membership which is a wise one because first impression matters so when people see the outlook of your casino, they would know what your casino is upto.

If you really want good reviews from this platform to assist you in building up to the fullest, look into the advice given by members so you could be able to develop your casino to the forum standard.
hero member
Activity: 1624
Merit: 791
Bitcoin To The Moon 📈📈📈
I welcome you here, but it's better to buy a copper membership, and then create an attractive image design so that the main thread looks better than these words.

This is just a suggestion, but many other casinos do that.

1. What's the multiplier required for the welcome bonus to be eligible for withdrawal?
2. There's a 50 free spin on Sweet Bonanza if someone deposits 100 EURo, with a value of 1 EURO each. Are there any wagering requirements for the winning from free spins? They aren't detailed in the promotion section.
Yes, the promotion section is not very clear, maybe you have to log in to your account to see more details, but I hope the casino representative will elaborate so that we know more about the promotion with this welcome deposit.
hero member
Activity: 1022
Merit: 667
Top Crypto Casino
Welcome mate and we are glad to have you around, and for you to have a good and nice time here in the forum,  you may have to pay for a copper member so as to be able to post some other higher content I you comments or in the ops,  let see how it goes and I will still check back on this thread to see how it have improved over time.

But until then be good and keep working on improving the overall state of you project and let see his that goes along the line, Expect to see more another form of promotions for your team that will attract new players to your casino.
legendary
Activity: 3164
Merit: 1127
Leading Crypto Sports Betting & Casino Platform
welcome to the forum, I won't say what has already been suggested here by other members, I could see that in your casino you don't have a Twitter account, something very strange given that many casinos are very active on Twitter giving bonuses and more gifts. so twitter is an indispensable tool for casinos just like this forum is also very important for casinos to get traffic and customers and reputation when the casino works well and is honest. I was also able to see your TOS and I think that when people think about creating an account they should take the time to read it, unlike the TOS of many casinos where you see a short TOS, in your casino the TOS is very long, it takes many minutes to read

But I make a point of posting an excerpt from your tos so that people can read it and when they create an account they won't complain later:

9. Identity checks

9.1. To prevent fraud, money laundering and underage gambling, it is important that we verify Players’ identities.

9.2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behaviour.

source: https://www.reelcrypto.com/en/terms

Even though your TOS is a very long text, I recommend that people take the time and read it all and then they can create an account, to avoid having problems after depositing, playing and wanting to withdraw. and talking about your TOS, I could also see this:



This means that your casino has been operating for some time, can you tell us when your casino started operating?

can you tell us if your casino has links with this token " Reel Token "?

when looking at the token website: https://www.reelcrypto.io  Has a similar domain name to your website



legendary
Activity: 3416
Merit: 1225
Welcome Reel Crypto!

As KingsDen correctly said you need to create good looking announcement page for your casino. For that you would need to buy the Copper membership. It will allow you to post attractive images and will help you to get active forum members. I was going through the information you have mentioned struggled a little to find the link to your casino. Found it but it was not an active link. Such problems can be solved with the mentioned membership account.

I hope he does upgrade to help their cause, another new casino claims that they are the best online casino when it has only been online for one year and the gambling community barely knows it, if it is the best online casino it should have a good marketing team with a knowledgeable representative who know how things work here in Bitcointalk, but it's obvious based on how he created his thread that he knows nothing.
I hope OP come back here to read all our suggestions and recommendation it's not yet too late to correct this, I recommend taking a visit on the busiest thread and getting an idea.
legendary
Activity: 2156
Merit: 2100
Marketing Campaign Manager |Telegram ID- @LT_Mouse
1. What's the multiplier required for the welcome bonus to be eligible for withdrawal?
2. There's a 50 free spin on Sweet Bonanza if someone deposits 100 EURo, with a value of 1 EURO each. Are there any wagering requirements for the winning from free spins? They aren't detailed in the promotion section.
hero member
Activity: 1400
Merit: 623
2. Fair Play: Transparency is our motto. Our games are provably fair, ensuring trust and fairness for every player.

How your games are transparent while you are offering games from 3rd party game providers that doesn’t have open source code. There’s no way to verify bets on this kind of games.

You are just the usual casino that offers close source game that user only rely on trust for the game to be probably fair when playing. Your casino looks like very plain and the game pictures is too huge that it only displays limited games on screen which is bad when browsing.
hero member
Activity: 2030
Merit: 578
No God or Kings, only BITCOIN.
Welcome to the forum! To be honest, there's already sites out here that has more gaming experience compare to your casino but what's really your edge compare to them? By the way, maybe you'll try signature campaign, that's one way to be known here, just a suggestion to introduce it more to gamblers alike.
sr. member
Activity: 490
Merit: 279
Welcome Reel Crypto!

As KingsDen correctly said you need to create good looking announcement page for your casino. For that you would need to buy the Copper membership. It will allow you to post attractive images and will help you to get active forum members. I was going through the information you have mentioned struggled a little to find the link to your casino. Found it but it was not an active link. Such problems can be solved with the mentioned membership account.
legendary
Activity: 1288
Merit: 1081
Goodnight, o_e_l_e_o 🌹
Welcome to the forum.
The forum is always glad and willing to accept and welcome new casinos. Here is an enabling platform for growth especially for honest projects.
You have to include links to images, such that when you are able to buy copper membership, your Announcement thread will look beautiful.
Also note that there is no hyper link in your post. It will be easier for anyone to click a link to your website than type it out manually in a browser tab.
newbie
Activity: 11
Merit: 0
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