Topic: Request more staff to recover accounts (Read 374 times)

bump

I really sympathize with the loss of so many investments, but I do not recommend giving up (keep writing in topics, moderators). Although it's not their fault that the account was hacked, it could have been frozen and tried to verify the identity ... I hope that the administration will nevertheless take up this task / will find specialists to solve problems with the restoration of accounts.

I have now spent 8 hours just bumping a thread and waiting for a response on this account

it's very sad,
while communication in this forum is required, if there is communication at least they know the status of their account, at least it can make them stop waiting in empty space and no longer write it in Meta or bump PM

It would make sense, yes, but for some reason this isn't happening. The only reason I can think of is theymos doesn't trust anyone else to do it. Not sure why, but if theymos or cyrus aren't going to do it then they should either give someone limited access to restore them or find someone else to do it. Theymos did once mention the possibility of hiring someone externally to run the forum (quote below) but not really sure how that would be any better than having an existing staff member do it, but the rate they are getting recovered (or more pertinently not being recovered) has been a huge problem for some time. If theymos isn't going to give access to someone to help restore them then at the moment then it looks like they're just not going to get restored any time soon.



They don't have to be a priority, but it seems like they're not even being put on the 'to-do list'. Users aren't really getting any responses at all regarding their accounts from what I gather.


They will require more work than just verifying a signed message, but I don't think most of them are even getting looked into or having their messages verified in the first place. Some cases are almost certainly open and shut and they've provided several signed messages with plenty of other evidence, but if they still don't meet the standards or something looks suspect they should probably be told about it. All they're going to do otherwise is keep bumping their threads or PMing the mods about it wasting everybody's time in the process.

  -void

If this guess is true then it's much better to disable the account recovery section rather than not focusing it as it's the fault of the account owners, but I hope this is not the reason behind the delays of recovering of accounts instead the manpower behind is very small compare to the massive number of queries in recovering accounts.

maybe the problem for them (lose their account):
1. don't have the specified time to wait
2. theymos / Cyrus doesn't have time to answer (PM) whether the account will return or never come back again.

apart from all that, it's all their rights (theymos/Cyrus)

I understand that theres more to the process but looking into depth should not take as long as its taking. I havent recieved any message off cyrus or theymos even though ive contacted them multiple times. I have always waited a while before resending them a message to avoid spamming them.

I agree with hugeblack on this matter,
because recovering an account is not only solely based on signed message
but also require further (undisclosed method of) investigation by theymos or cyrus
and this thorough checks can only be done by user with full access to forum's logs and user's infos
allowing more people to recover accounts would be essentially giving more power and access to sensitive data

I do not think that recovering accounts merely is signing a message and then verifying that message but requires user verification. "More investigations to verify the user."
These investigations require more time to verify that you are the actual user of that account and have not sold it and attempted to recover it.
Also, the rank and importance of your account play a role in determining the time required to recover it since the overall error returns to you in protecting your account.

Everyone would be pissed off if they lost their account, especially if the account is a higher ranked one, and i see there are so many of people lost theirs in meta section.
Even though it is not priority in here to recover account because there are so many reasons not to prioritize it and there are other works too, i hope you got your account back.

Be patience in waiting.

I feel your pain OP, I’d be pretty pissed off if I lost my account for any sustained period of time to be honest.
You’ve done what you’re supposed to do in order to recover it though so it should be sorted for you eventually.

Good luck!

I think what Vod said is true:

I see many members waiting for their account recovery because hacked or any reason with sending the proof (SignMessage) but what I see almost all don't get a definite answer.

they only have patience and hope

I have been waiting since October 2017 for my account to be recovered despite providing a signature which has already been verified by a staff member Hilariousandco. Would it not make sense to allow more people to recover accounts? Maybe promote hilariousandco who has made a effort to contact cyrus/theymos multiple times for myself and others and verified the message already.

I understand that this takes time and there is a lot of people wanting their accounts recovered but thats why there should be more staff able to do it. How about allowing all global moderators to do it?

I find it hard to believe that either theymos/cyrus has not seen the message because my thread has had over 2000 views.