Topic: RESOLVED (Read 715 times)

What dis post is about?
Dispute resolved between parties 
why people are still fightining?
Seems people have too much time

Well, there are just two acquisitions in this thread, one is resolved. Rest are comments from senior members of this forum. I am not from the team nor I have any soft feelings for them, I already said I m scared in placing order with them due to these conflicts.
My point is that  one guy initiated two threads and we stood with him saying that sesterce is scam. Now the same guy saying his issue is resolved, where are we standing all now?
Newbies are never welcomed in defending any projects but they are free to accuse anyone and at any time.

I believe OP's problem was solved and was probably told to change the post by Sesterce.
Here is a sample of his unedited post from loyce.club (http://loyce.club/archive/posts/5220/52208553.html)


OP is not the only person who has bitterly complained about them in the past and if i were to use there service. I would proceed with extreme caution of even just completely avoid them.

Can you read the other posts of this thread? There is not just one Scam accusation. And take a look at your old Comment and the new one.

So you're from SESTERCE Team & was trying to be a customer here? Is that a good way to treat your customers? do you think people are dumb?

I just bolded the catching points in your comments.

Can you please read the first post of this thread. The guy saying his issue is resolved with SESTERCE. He is the same guy who started this thread.
Too many threads are initiated by same user on different forums and we think there are bad reviews from too many clients. I hope remaining people issues will also be fixed on time.

For each person in this thread,

I introduce myself I am Youssef El Manssouri CEO of the Sesterce group and I would like to clarify a few points directly from myself:

- First of all, on the problems of delays and order cancellation, please be aware that we are sincerely sorry. But very clearly, you should know that in this market manufacturers make the law, as distributors we are the buffer between customer dissatisfaction and manufacturers' lack of rigour. We do everything to ensure the security of your investments and keep you informed, but be aware that even as a direct partner we have changes from manufacturers on the delivery date of batches or their stocks and that we have no power over them, the market is unbalanced and so it is. Our situation is very delicate and in view of the profitability of the miners we can hardly complain about the manufacturers because the demand is high. We really try to do our best to satisfy all customers but sometimes we can't go against the market.

About that my team create an article here : https://support.sesterce.com/hc/en-us/articles/360035875614-Disclamer-about-miners-production-delays

- Then on our accusations of SCAM, know that we are a team of more than 25 people on 3 sites around the world, that in defaults of the difficulties we have on the market of the distribution of miners due to the conditions of this market and the problems of the manufacturers, we are also specialized in cloud mining and consulting.

You will find research analyses on mining on our blog:
https://www.sesterce.com/blog

As well as videos of our team on our youtube channel:
https://www.youtube.com/channel/UCzlSsmtj2EJ--Dg_UrKbhnw

We are also present on several meet-ups, the latest of which is in association with our partner Binance in Marseille, France:
https://www.instagram.com/p/B3CeINuDBkY/

Please note that we are delighted to welcome you to our offices at 50 Avenue des Caillols 13012 Marseille, France:
http://bit.do/fbqqq

And finally you will find here the Sesterce team :
https://www.sesterce.com/about

- To continue on the accusations of false comments, know that this is not a practice that we support, and know that many competitors are willing to do many things to destroy our reputation and especially this kind of thing, we are not the only victims of this and even more so in the mining world other legit actors find themselves in the same situation.

- For problems with your orders, problems with the goods received or other problems, please contact our support team directly at [email protected] they will be happy to take your request.

- Stopping the distribution of B2C miners would be the easiest thing for us, the margins are very small and with the impact on the group's image and the support cases and market to deal with we are largely losing out. But in our approach to open up the mining world it seems impossible to do this at any price and we do not want to leave this community in the hands of scammers. That's why we continue to fight for your investments.  

Finally, you should know that we are a growing startup and that we are aware of the issues and our problems, but we work very hard on a daily basis to respond to everyone's requests and problems and deliver the best service. In a market with so many SCAMs and people who neglect their customers, it is very hard to try to treat their customers properly and we make sure every day to improve on that, so please take all this into consideration and help us to improve your support cases.

Thank you again for the time you have allowed to read this message.

Sincerely,
Youssef El Manssouri.
CEO of Sesterce
sesterce.com

Even if your friend finds them their service is too worst to buy anything from them. Check the negative reviews on Trustpilot or CryptoCompare they sent old models of mining hardware and there was significant delays. The worst thing is they posting fake reviews about their services. No legit company will post fake reviews of its services on different platforms.

They are scammers for sure. I request everyone to support the flag against them. They even deleted their threads from Bitcointalk why? Because their all culprit action was there. If you don't want to flash your money then don't use SESTERCE!

Luckily I have a relative in France. I have asked him to visit them personally as I see second hand miners are available at cheap rates but I am scared to place order directly after reading these comments.

Hello MAIK68,

The fact that Obelisk cancelled the GRN1s is not our responsibility, and it has put us in an embarrassing situation with our customers. For the amounts of purchases we make, we are required to use highly sophisticated escrow services and insurance policies to protect ourselves and you as a customer. That being said, you must understand that the processes generated by these insurance policies take time and that we cannot move any faster than that.

As we have offered you twice, we offer you an immediate refund, for this we must have confirmation as mentioned in our proposal that you agree not to use this insurance without which we cannot proceed. This is why we have had no positive feedback from you despite our recovery.

Then you have to take into account the delicate position of legit miners distributors in a very volatile and complicated market to manage with manufacturers who postpone their batches and sometimes cancel their production, and customers who fear for their investments. This leads us to use very sophisticated insurance policies that have saved clients' investments more than once.

On the fact that we would be a SCAM, what is also rather difficult to manage is that out of the thousands of happy customers only 1/2% of dissatisfied customers appear on the Internet, which damages our image strongly.

But to have more information on this I invite you to visit the band's website: sesterce . com

This people have completely failed to change how they treat their customers and i bet this is not the first time am seeing an accusation against them so i have tagged their profile and created a Type 1(Newbie/guest) flag

- https://bitcointalk.org/index.php?action=trust;flag=678

Members are warned to keep away from dealing with them.

5)   https://www.pre-plainte-en-ligne.gouv.fr/
6)   https://www.diplomatie.gouv.fr/fr/mentions-legales-infos-pratiques/nous-ecrire/

#5 does nothing until you come to France and go to a police station. It's not really a 'pre-suit' also, you just win some minutes in the police office. Another thing, the service is to make a statement for facts of which you do not know the author, but you do

#6 is the minister for foreign relations and diplomacy, for expatriates, or people who want to adopt a kid in a foreign country, etc

Good day sir, I am sincerely sorry for the poor experience you have had with us, I have reached out to you privately to get your detailed version of events, in order for us to do you right. I take this opportunity to apologise for the lack of response on our supports' part, the necessary measures have been taken in order for this issue to be resolved.
[/quote]

What measures? I'll ask my friend JGUN if they received a private message from you. I suspect that is a lie.

Sesterce/Bitech is simply trying to cover their ass by posting on these forums. They don't actually follow thru with any of their promises.

I have yet to see a post by a real person that can prove that Sesterce did them right.
I do see plenty of posts about this company scamming people.

I have a great idea for you, Sesterce/Bitech! How about you ship people the products that they paid for. Also, If your company makes a mistake, correct that mistake. If someone deserves a refund, what you do is send them their money back. That will solve all of your problems and you won't have to use bots to try and promote your company.
[/quote]

Good day sir,
The measures taken are intern to the firm but I can assure you that they will be applied firmly.
I perfectly agree with your statement, it is our responsibility to fulfil our orders, there are no two ways about that.
As I said, I have gotten I contact with the person responsible of your support ticket, and you should have gotten an email this afternoon.
Please do not hesitate to get back to us should you need any further information.

Good day sir, I am sincerely sorry for the poor experience you have had with us, I have reached out to you privately to get your detailed version of events, in order for us to do you right. I take this opportunity to apologise for the lack of response on our supports' part, the necessary measures have been taken in order for this issue to be resolved.

@op first, can you edit your post and follow this format Scam Report Format (Use it to make scam reports properly). The other users should also add proofs as it strengthens the credibility

and yes the fake reviews is true, quoting this (Note that the linked ANN thread has been deleted but here's an archive of that https://archive.is/Ckabc)


They have a new ANN thread which is now self-moderated. As usual, there are fake reviews with the same alts in their old ANN. I also looked into MAIK68's issue and found that sesterce has been lying to them.

This sums up the whole issue

And so I asked a staff from obelisk to confirm the authenticity of sesterce/bitech statement (pic I sent https://i.snipboard.io/lXsYkG.jpg)



You can find steve at obelisk's discord server. Invite link is at the bottom of their site

I also bought a miner. The order process was fine. When I configured it, it turned out that a hashingboard was not working. I contacted the support and the only solution was to load a new firmware. And that came from technical support. Actually, it's a warranty case, which I've always shared, but you do not want to know anything and now, after several requests on stubborn! As said for 2 weeks, I'm now waiting for what to happen with the miner or hashboard, so far in vain. What is with warranty?

Sesterce is a European company that does not comply with any EU law and regulations. The company does not want to know anything about a guarantee!

Problem with Sesterce was resolved.