Topic: Resolved (Read 226 times)

But you allow and accept MODS on your chat to be from USA ? there are atleast 2 mods from USA and there is no chance u guys dont know that. what a facade

As far as an affiliate telling you that you could access from a banned jurisdiction I would be interested if you would PM me the chat logs you had with them. That is not something that we allow our affiliates to do.

While still coping with my loss sustained on stake.com I think it's worth to talk about their registering practices, how they break their own ToS, their gambling license that is a phantom one and there is no way to contact them.

I am a problem gambler from the UK and starting June 2020 I managed to ban myself from all gambling licensed websites using Gamstop for a period of 5 years. This year around may browsing on twitch i came across the Classybeef gambling channel. They advertised Stake.com and they said that you can definitely play there from the UK. I contacted their support and they told me that you can play on Stake.com and have to use a VPN and to use their affiliate program. They even taught me how to use a VPN which one to get and i registered without a issue even though Stake's ToS : JURISDICTIONS. Persons located in or reside in the United States, cw, Syrian Arab Republic, Islamic Republic Of Iran, The Democratic People's Republic of Korea, Netherlands, United Kingdom, Australia, Portugal, Serbia or Slovakia (the ”Prohibited Jurisdictions”) are not permitted to make use of the Service even though they are aware that their partners Classybeef encourage and even teach how to use VPN and they say it's allowed and their other partners on Twitch TrainswreckTV with an average of 30.000 viewers is playing from Austin Texas and so did XQCoW while actively promoting their website. So they can just close your account at any time from playing form a banned country while actively encouraging people from US/UK to play on their website while using VPNs through their partners.

Responsible gambling control: I do not know how other crypto casinos work but compared to any other online casino they have 0 responsible gambling control in place. I have played on stake.com for a period of weeks playing over 12hours/day , wagering over 160.000$ and depositing over 50.000$ with a total incurred loss of between 4000$-4500$ on the cryptocurrency prices in April. I am in no measure to gamble this amount of money and it was of course never flagged to ask for KYC, to ask if i can afford to play this amount of money or if I'm comfortable with gambling those huge amounts. Due to my mental state i never even realised what happened until it was all over and i have lost it all.

Customer support: I have contacted stake.com support due to my issue and at the time I was feeling suicidal and depressed and i am still going through therapy for it now. I asked their support by email to close my account immediately and the answer I got was that '' do it yourself on the website''. I was in great distress and couldn't even think properly so i repeatedly asked them by email to close it and they finally did it after one week. I asked to at least get my monthly bonus for the huge amount I wagered to have some money back but of course it was refused.
I submitted an official complaint to Stake.com afterwards about what i have been going through in April and they said it has been escalated to the management team. Since then i have contacted them on a weekly basis and their only answer was that someone is looking into it and i will get an official answer soon. It has been more than 2 months and all i asked for was an official answer from the management team to know how to proceed forward.

Gambling license: Seeing that I am completely ignored by Stake.com i asked support for their official gambling license contact form. At the time there was no gambling license on the website and they told me that they can't help me because it is changing. In the meantime Stake.com switched to Antillephone gaming license. After going through several websites i have finally found some contact details for them. I tried contacting them by email, live chat( always not available), skype.com or phone number. After more than 1.5 weeks there is still no way to find any meaningful way to get in contact with them.

In the end I just have to move forward but there is 0 regulations for Stake.com and they seem to be in their own bubble completely ignoring any customers and there is no way to hold them responsible for anything. Their management team did not even bother to give me an official answer even though I have been going through a nightmare for the past couple of months. (can also provide all screenshots with stake.com and classybeef support).