Topic: Resolved: Account Closure and ~8.38 ETH Confiscated (Read 461 times)

Since you're so concerned about your privacy, you're a fool to use websites that even mention KYC - mandatory on not mandatory, you would get fu***d sooner or later. I stopped using most of the websites when they came up with KYC crap.

Agree on this. I still feel sometimes requiring KYC just to withdraw my balance is unfair even though I already verify my account on different casino. This is why user should understand the danger of Casino with license if they don't want to undergo KYC because ignorance on the ToS will result to terrible loss.

What I don't understand on the KYC part is why the casino still needs to KYC user account if they are just refunding the customer deposit amount and confiscate the profit. This case might be off-topic to the OP but it's good discussion for KYC issues.

The basic thing to note while playing in centralized casino is that, your identity must at some point ve reviewed, this could come at any time, While some players are requested to do the verification at the point of account creation, others may come later on along the line so the is what every player must know and have to settle with before their decide to create account on any casino.


The issue of KYC is now becoming a prevailing issue in the gambling industry lately and with the involvement of regulators in the industry a lot of things and regulations are coming up, and the gambler must have to keep up with those demands and avoid those you can avoid.

What the heck are you going on about here? Op hasn't even submitted his KYC and it looks like has no plans to do so at any point in the future which is why whatever you are saying doesn't make much sense.

He wouldn't need to open this thread and go through this ordeal if he would have just submitted his KYC in the first place.

Each casino has its own rules and we must read them before playing in the casino and follow the rules because from the moment we make a deposit the money is now casino money and they can find a way to lock it if they want.

Is not the first time I have seen a casino confiscate the user money with the KYC argument,  casinos are in their right to do it, but on the users' side doesn't feel fair at all.

This is the first time I am seen Scam Accusation CG. And this is one thing that I don't like KYC. Look at the things they are asking from him to have access back to the account. Those documents are 100% private and if they are given to someone they can use it to do something against you. But that your funds is a big amount of money and I don't think taking them to legal action can solve the problem and if does the law will also ask those documents for identification though they reduced the KYC. But if you know that they will pay the cash then you can provide the details for them to activate your account back to you. CG is reputable company and they will not leak your information to anyone.

Your whole statement claim that any casino will hold that kind amount and use KYC as delaying tactics to avoid paying out user while ToS is already given before user create an account or in OP case, He doesn’t check the casino ToS for a long time and only rely to the old rules when he started to use crypto.games.

I will not react in your statement if you will contruct it the way you constructed now because it’s interpreted by that since you suggest to diversify assets which is useless since casino can ask KYC anytime no matter what is the amount involved if you can read the ToS under AML policy. Guy like OP should stay away completely on centralized casino that has a tendency to apply KYC to all its customer.

But I understand now that we have common opinion about the case of OP that he can’t claim his fund without undergoing KYC.

Read it again, especially the part that is highlighted. the OP completely did the opposite of what you are saying. he hasn't given and has refused to give any documents to crypto.games and has no plan of doing so. sadly it looks like this will be a dead end, OP has no plans of doing the KYC and crypto.games has no plan of releasing the fund without the OP doing the KYC.

     -   I'm sad that I read this for you, mate. I'm not sure if I understood correctly what you mean, despite the fact that you gave them so many documents with your billing statement. In the end, it's also disappointing whether they closed your account on their platform with your remaining account balances there.

In fact, that's a huge amount—8 more than Ethereum. What's not good about what they did is that they took the information they needed from you, and then nothing will benefit from what you want to happen. It's even better that from the beginning they rejected your account without asking for any important documents that you have, just like what happened before, your data privacy was stolen via your personal IDs, for what they did is very unfair. I hope they won't use it for bad purposes.

The only solution in this case is that OP should follow what is asked by crypto.games if he want his money. Otherwise, I doubt there will be another win-win solution for this case. Lesson learned which is actually started since few years ago is that KYC will be something normal in crypto industry although privacy was one of the main advantage in this crypto industry. But it has changed, most crypto industry started to be regulated and licensed for several years already and customers should be ready for it. Unwilling to follow the terms means the customer will not be able to access the funds.

I mean that the OP said that he won't go through the KYC and won't provide his data under any circumstances, then he won't be given an ETH. Of course, with such a quantity of ETH, the OP falls under AML. After all, if it didn’t exist, money would be laundered through Crypto.games. They don't want this, so everything is logical. Therefore, I think that it is 99% that the funds will not be returned to him, I have nothing more to add, but the principles for the OP are worth more than that.

This is not true. Reputable casino can payout instantly more than that amount as long as you can provide necessary documents for KYC which ToS stated. They are not using the ToS just to hold the withdrawal but rather it’s requirements by their license since it’s already huge amount that coincides the AML rules. Crypto.games  is one of long time running casino here in the forum and he has a choice to claim the balance.

For me, if he has nothing to hide then he should just do KYC to claim his funds or forget about his funds if he is not willing to comply. This user is using the forum to get sympathy about his case while the answer to his problem is already given on his narration.

Sorry for my directness, but after your words you can forget about your ETH. Even if you haven’t broken any rules, an unscrupulous gambling site can simply take them away from you, despite risking its reputation.

When it comes to amounts like 8.38 ETH, almost any gambling platform can go to great lengths to prevent you from withdrawing them from there. And even if you are a long-time user for them with a large number of attracted friends. This does not matter for the gambling platform. In any case, by creating such topics, you show that gambling sites cannot be trusted, especially when you have such a large amount. It is better to scatter (diversify) across other gambling platforms so that they are smaller and the site is not tempted to not return them to you under various pretexts (be it KYC or something else).

Absolutely, one must do his or her check and balance to know  what they stand to benefit most against all odds. If OP feels after finishing his or her KYC and the casino is still okay, up and doing then so be it if otherwise OP should do the needful and  go on with his or her life.
Come to talk of it, the value of the asset is not worth losing. If it is in my country here, it is a huge amount of money for that matter. Although the amount is still very big in dollars and is not worth leaving there but one thing OP should know is that laws are not static as well. They can change policies at any time and one would have no option than to play along for their own interest. OP should know this and do the needful.

And what we learned from this situation? We can all find ourselves in a situation where the casino tells us that we have to go through the KYC procedure if we want to continue playing and depositing/withdrawing money. It's a "new normal", and we have to be ready for something like that, especially if some bigger money is at stake.

Well, I would probably take your advice... At least for this amount I would finish KYC and move the big part of that balance to my wallet, but I am not sure I would just forget about the casino. If it's going good maybe I would continue playing, and I would feel pretty safe about my future deposits & withdrawals.

Based on my experience, and some statements like ToS.

They have the right to ask you (KYC) sometimes without needing to explain the reason or detail, why? it's gambling even you should prepared to provide this data in case you are being asked. IMO, there always have some NDA things example like cheating in Sportbook (If player getting caught) most of the time they will get asked for KYC & block their account & tell them will break some of their term & conditions.

Player will ask, how they are checking the activity ? and somethings like that. Most of the time casino will be refused to answer these question, because potential for NDA things stuff (they don't want the method being leaked) and the player will find a new loophole.

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I believe CG are the site who required you to register using a simple register like (Email & Password), we all know these typical site is centralized-site while in the future some change might be happend and you required to follow these.

Unless, you are betting with decentralzied-platform everything is using a chain.

In as much as you said you would not compromise your principles and privacy that's great but you should know that third parties are mostly centralised now and most of them are acting based on the laws governing their jurisdiction where they find themselves. If in the past they had no KYC policy  that was then and not the present. As a result of government actions and sanctions,they decided to implement the KYC policies which everyone member would  have to undergo before they make any withdrawal.  So you would not blame them for the sudden change of policy as they too are protecting their name and image from being booted. You should know that things changes as time passes by.  For instance, I believe there are some things you do then and as you grow old you changed and you stopped because you feel you bigger than those things. So it is with the casino and to cut it short the government policy warrants that they conduct KYC on their clients so they are doing and do not forget that they are centralised.

I will advise you do the KYC and take your assets and forget about to the casino. Do not trust any third party to keep your assets with them. Remember that " Not your keys not your coin" is still very much important. I believe you have learnt your lessons from this experience now.

This is very disheartening and disappointing, and I perfectly understand your frustrations, 8.38 eth is over $13,000 today and could even worth way more than this in the near future when the much anticipated bull run comes on ...

I will advice you to think carefully about your decision to abadon this money with the casino on the ground of being asked to submit your personal documents for account verification, you are the one losing a very big amount of money here and not the casino, the casino is only following rules laid out for them by their license issuer and regulatory laws, they probably don't have anything to do with your documents, requesting for them from you is them fulfilling all righteousness and obey laws which helps them stay in business to even serve you better ..

If you are going to be on the internet and carry out activities that will require you transacting in money, then be ready to compromise what ever believe you had about privacy, else , just stay away and only focus on social media platforms like facebook and X(formerly Twitter).

Any online platform that are into money services will one day request for your identity verification no matter how long it takes , so rethink your decision my friend, you are the one losing here and not the casino, the casino will be very happy to take your 8.38 eth and keep it until each one of those is worth $7000 each , do the calculation.. again , I say rethink your decision .

Think of this, if you own an account in the bank which I am sure you do, then be sure you have compromise your privacy which you think you are fighting to protect, what difference does it make with the casino now ?.

Yes it is an easy thing to end this problem, rules are still rules respect casino rules if we want to be truly respected, I think that is a fair way to solve problems that might take a long time if it continues, if the OP really wants the money do what the casino asks but if the OP doesn't want the money and doesn't want to comply with the casino's requirements then just leave and close this thread.

I don't think everyone can help in this case unless the OP really wants the problem to be resolved in a good way, namely by complying with the rules and requirements that are part of crypto.games, I'm sure there is no one on this forum who intends to defend anyone from the problem to let alone find the right one, but I think the problem seems to be solved in a good way either by complying with the crypto.games casino.

I completely understand your frustrations op since I detest KYC myself and only provide it when absolutely necessary, but it has become mandatory for most crypto gambling sites these days regardless of whether they stated the same or not.

You need to submit your KYC if you wish to access your funds. If you don't, you won't be able to claim your funds. Very, very few sites don't request any form of KYC at any point and those are usually relatively new or unpopular.

Think carefully!

When it comes to fund and assets, It is well known that one needs to protect it with utmost care and caution. I believe you have heard this word here and it is very popular for members conversant with the crypto community and it says "not your keys, not your coin".This words speaks of volume because they say exactly what really happens in the crypto world when it comes to third party holding custody of your assets. Third party holding your assets does not guarantee you the ownership because they are not decentralized so therefore what ever they ask you to do, you must obey otherwise your assets are gone. This is the situation in which you are now OP.

When it comes to business, you should know that every organisation looks for a way to maximize profit which casinos are not left out and I believe this is the situation in which you are facing now as the amount of asset discussed here is not a small amount if we are to look into it. You should have withdrawn your assets long enough  to protect and save yourself this stress. It is better for you to do the kyc and get your funds as they will tell you they are acting in accordance with government policies to safeguard themselves even though there is nothing for them to hold unto. This should be a lesson to you so in the future you do not entrust your funds to any third party what so ever the situation is.

In your case, the time has come to pass the KYC. Still don't know how did you promote our games? Where is (or was) this bot since your last referred player joined in 2020.

OP if they had requested that you do your KYC it is easy to understand and as simple as ABC do your KYC and wait for their response. If they fail to release your assets to you then it looks fishy on their side but for the now you are requested to do the needful so as to have access to your funds. You should know that in the first place that at any point in time casino or exchanges would definitely request for your details so as to process your funds or whatever the case maybe. If you are conversant with most casinos term and conditions when it comes to clients or customers KYC and withdrawal, they state it clear that they have the sole right to demand for KYC if the need arises so in that case you should have known that irrespective of the fact that you are an old member with them. It is very simple for you to understand mate.

And you're requested to complete it. Is it that hard to understand?

OP was being too ignorant to look into what basically concerns him or her. I believe definitely there must have been a notification message sent to clients  of that casino of their new Terms of Service so as to enable them update their agreement policy with them. This is the normal thing casinos and exchanges do so as to be on the safe side by alerting their clients to update but if the reverse is the case then OP should have known that it is not safe to have left such amount of asset on his account with the casino. It is generally known here that  asset(s) not under your custody is not your own and as such should have be withdrawn with immediate effect. Well, since you have a large followership  or invited referrals under registered with them, I think they would definitely look into it as loyal fan and give you a soft landing.

You are a player of that casino for more than 6 years and you didn’t care or bother to read the ToS?


Once the license and ToS updated. All the existing account is already cover by the new teems that’s why you shouldn’t leave your funds inside the casino if you are not comfortable doing KYC. It took you 6 years just to learn this lesson while you have a lot of time in the past to withdraw your funds without KYC.

their forum representative made a reply to your post on their ANN thread, I would love to see your response to it.

I don't think being a loyal customer would make them immune to the regulation the licensor has placed. also, according to the reply crypto.games representative has made, the OP have made deposits and withdrawal after the KYC was implemented and they can provide evidence(and I hope they would)

This is a valid argument and definitely something we should discuss more. We have seen numerous cases of casino operators changing their terms of service 'on the fly,' transitioning from No-KYC to Full KYC, disregarding the fact that these were not the terms under which users initially entered into a relationship with them. At the very least, casino operators should allow users to withdraw funds from their accounts before imposing the full KYC verification requirement. This would provide users with a fair opportunity to access their existing balances without being subjected to sudden and unexpected demands for personal information. Users who initially joined the platform under different conditions should not be trapped in a situation where they cannot access their funds.

The thing is, some platforms are all about making a quick buck and raking in short-term profits. They don't seem to realize that their shady actions could seriously mess up their rep in the long haul within the community. I've been thinking, maybe it's about time we put together a list of those platforms that, well, they're not exactly scams, but they're not too far off either. You know, the ones that don't play fair and don't care about ethics, but only care about their own pockets.

Seriously, are these companies really granted to ask you to provide so much information about you? Well, it's okay to provide a picture of passport or ID with a note in hand and some small details like email but why should you share an utility bill with your name and address on it and why should you share bank statement? And they usually ask for 6 months bank statement. I mean, the casino is registered in Curacao and I have no idea who actually manages it and where do they actually operate, how can I give them such a sensitive information when no one is responsible for leaking of my data? And we all know how often they leak or sell our data. I'm not saying it directly about crypto.games but it's just a regular situation in this sector and it needs to be changed!

Hope they will explain in details what's the reason of asking you for KYC documents.

Whilst I have to be always grateful to gambling sector to get me to know Bitcoin back in the days (specifically SealswithClubs was the site who achiecved it) lately I progressively reduced my engagement with gambling due to this KYC frenzy ( yes I know it's due to regulatory compliance) affecting the sector.
I agree it sucks but it is what it is....and I stay away as much as I can and I almost completely decreased my involvement in it. 

But reading your story I'm much interested at your strategies'bots


Checking your profile I saw you were consistently winning : would you like to share more about the way you play?

I only say keep 3 to 10 units due since I try to account for Transaction Speeds/Fees from either BTC or ETH gas fees. oddly enough the only sites to ever close my account was B365 and Intertops.

Sadly few smaller sites ended up closing shop [Eve-Bet | 2012 - 2016] but at least given enough of a warning I haven't had to worry

Terms of service change at the administration's will and choice. Most users aren't informed of specific changes and even when they are made aware, they are at that point forced to comply or forego things like their affiliate downline. This is extremely unfair in my opinion.

 
This is cheap. You are a loyal customer, you successfully promote them, you even take measures to ensure that you don't get stung by new policies while using website. The fact factor that they are treating you this way is disgusting.

Even 5-10 units is too much. In fact, any platform carry inherent risk of account closure, kyc, etc. Really, it's unwise to use a centralized gambling service or casino, period.

I am sorry, before we get to the real problem. Is DunkGambler your other alt account?
I couldn't help but notice a similar pattern when you made this post

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There is another thing that has been bugging me with the way some casinos request for KYC. If I don't agree to the KYC terms, is it in order for the casino to hold my funds as ransom until I provide the said documents?
What about sending the funds back to me and they just close/lock the account and I never get to use their platform again?

Some exchanges do this all the time. If you don't agree to their KYC terms, the only active option you have in your account is the withdrawal button. I think casinos should adopt this too instead of this endless rope pulling.

It is unfortunate you had this experience. For over 6 years as you have said you have been with the casino, do you not visit their terms and conditions of services? do they not send their customers mail of upgrade in their services?  so as to keep them abreast of unfolding development on their  site? possibly, you must not have been following up with activities or you just feel less concerned about the whole thing. Knowing fully well that you have such an amount of asset there what you should have done is to make sure your account is up to date because that asset is not worth that risk of losing them as casinos are also looking for funds to do away with. It is unfortunate his has happened unless a reputable member could help you out in reaching out to the casino to give the benefit of doubt in proving your real identity so as to access you assets.

How come you have been here for this long time and you have no been active in contribution in any ways but just a spectator observing activities and events.

The reason for verification is likely due to their license. I don't mess with that site, but like others have said it's becoming the norm for sites to do kyc these days.

It's your responsibility to keep up with a sites rules or their ToS. If they are about to implement kyc to users, you should have withdrawn or spoke with the owners and see if they will let you slide.

The site isn't targeting you to keep your funds. I dont agree with kyc either and try to avoid sites that implement it.

You just have to accept that you are among the users who will be asked for KYC. You can't just reason out that because that time 6 years ago there was no KYC needed and the policy today doesn't apply to you.

The Policy is for all. Old and new users will be asked. Too late to withdraw little by little since you already did it.  Withdrawing funds little by little within their minimum withdrawal threshold I guess they won't be asking it.

It does violate your right to reveal your identity or unveil your privacy but playing or registering in CEX you should have known it may be required.  In a case where you didn't go through such KYC in the beginning, you should expect that if your account is flagged for any activity, for you to regain access, you may be required to go through KYC. Well I hope you get through to this. It is a minor issue that you could resolve if you follow the KYC rule.

Well when you joined the casino then the situation of the site was different but once the implemented the KYC thing and added it into their terms and conditions then that's the thing you must have to keep in your mind. Most of the casinos require some kind of KYC these days and I'm quite sure that no good casino is allowing members to get withdrawals of good amounts without completing the KYC details.

It's a policy from those casinos and if they asked you about KYC details then you'll have to provide those details to them and once they get those details then they will verify your account and release your funds. It's really something against a user's privacy but we can't do anything because it's now a days in terms and conditions of almost every trusted casino. If you really want to access your account once again and withdraw your funds from their platform then you must have to send them those KYC requirements.

I agree with you on this,  leaving a large balance as a bank roll will increases your chances of getting robbed on the long run just like what happened to the ops he was not guided enough or should I said he trusted that the casino will protect his money and privacy but reverse is now the case.

In the recent events were casinos either pulling and exist scam or getting hacked,  it must be appropriate to avoid leaving large funds in the casino regardless it be bankroll or just your balance.

This is why you only keep about 3 to 10 UNITS of your bankroll on any gambling site otherwise you risk being screwed over like this.

Unfortunately they have this rule-
Didn't you know about these terms when you joined? I know people barely read terms and conditions but this common term has been a- what should I call it- weapon? I don't know. Sometimes I feel like they are doing whatever is good for them and sometimes it seems they are forced.
You had a long relationship with CG. Considering this, this was really a dishonor to you although they have the rule. Why would they require your KYC? On purpose? It should be a very minimum amount for CG considering how long they are here. Let's see how it gets ended. I'll invite the forum representative of CG.

To the Members of BitcoinTalk,

I would like to inform you that the matter has been successfully resolved.

I would like to express my gratitude to all the members who actively participated in the thread and showed their support by sharing their valuable opinions.

Thank you.

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To the Moderators of BitcoinTalk,

I kindly request the deletion of this thread in order to safeguard the reputation of the site.

Thank you for your understanding and assistance.